Forsyth County Water Bill Payment, Water & Sewer Phone Number and Office Hours
Use official Forsyth County Department of Water and Sewer resources to pay your water bill online, view and manage usage through WaterSmart, call customer service, request or cancel water service, find the office address, understand reconnect rules, check rates, and report after-hours water or sewer emergencies.
If you are searching for Forsyth County Water Department, the official agency is the Forsyth County Department of Water and Sewer. Choose your task below to reach the right official bill payment, WaterSmart, service request, reconnect or emergency route.
Choose one option. The card below will show the best official action, phone number and practical warning.
💳 Pay online — use the official Forsyth County water bill route
Use this for: paying a Forsyth County Department of Water and Sewer bill online.
Keep ready: your customer/account details from your bill and a valid payment method.
After payment: save the confirmation until the payment appears on your account.
Forsyth County Water Department Quick Facts Before You Pay
The official Forsyth County Department of Water and Sewer phone number is 770-781-2160. The official office address is 2435 Freedom Parkway, Suite 1200, Cumming, GA 30041.
Official county pages list normal business hours as 8:30 AM to 5:00 PM, Monday through Friday, except holidays. The same phone number is also used for after-hours and weekend/holiday water or sewer issues through operators and answering service routing.
What This Forsyth County Water Department Guide Covers
How to Pay Forsyth County Water Bill Online
The safest starting point is the official Forsyth County Pay My Water Bill page. This is the county’s official page for water and sewer billing payment resources.
Forsyth County also promotes online bill tools that let customers view and pay bills online, register for auto payment, receive bill-posting text messages and pay by text through official routes.
Open the official county payment page
Start from the official Pay My Water Bill page. Do not start from random third-party bill-pay ads.
Choose the county payment option
Follow the county’s official online payment route for your water and sewer account.
Enter account details carefully
Use the account number, customer name, service address, or other information shown on your Forsyth County water bill.
Review amount and due date
Confirm your account, service address, bill amount, due date, payment method and any fee notice before submitting.
Save confirmation
Save the receipt or confirmation number until the payment is visible on your account.
Forsyth County Water Bill Phone Number, Office Address and Hours
For water and sewer billing, service and customer questions, call 770-781-2160. The official department page also lists fax 770-781-3044.
The Forsyth County Department of Water and Sewer office is located at 2435 Freedom Parkway, Suite 1200, Cumming, GA 30041. Normal business hours are 8:30 AM to 5:00 PM, Monday through Friday, except holidays.
770-781-2160
Use for billing, service, emergency routing and account help.
770-781-3044
Use only if the department asks you to fax documents.
2435 Freedom Parkway
Suite 1200
Cumming, GA 30041
Monday–Friday
8:30 AM–5:00 PM
Except holidays.
Keep Your Bill Ready
For faster support, keep your account number, service address, balance, due date and payment confirmation ready.
Faster supportReconnect Requires Contact
If disconnected for non-payment, paying online alone will not automatically restore service.
Call 770-781-2160Forsyth County Water Bill Payment Options Compared
Forsyth County offers official online payment and account tools, including options connected to bill viewing, auto payment, text notification and mobile access. Choose the route that matches your situation.
| Payment or support option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online payment | Pay My Water Bill page | Normal water and sewer bill payment. | Use only the official county link. |
| WaterSmart | WaterSmart portal | Usage monitoring, leak alerts and water management. | Do not ignore a high usage alert. |
| Phone support | 770-781-2160 | Billing, account, service and reconnect questions. | Reconnect issues must be handled during business hours. |
| New or cancel service | Request New / Cancel Service page | Moving in, moving out or changing responsibility. | Submit before your move date. |
| After-hours emergency | 770-781-2160 | Water/sewer issues after hours or on holidays. | Answering service cannot restore disconnected service. |
| Connect2Forsyth | County mobile app | Mobile access to pay water bills and report issues. | Use official app store links from the county. |
Forsyth County WaterSmart Portal for Usage, Leak Alerts and Bill Awareness
Forsyth County offers WaterSmart as a free online portal to help customers manage water usage, get leak alerts and potentially avoid water damage or unexpected charges.
WaterSmart is especially useful if your bill suddenly increases, if you want to monitor usage after a repair, or if you want to catch leaks before they run through an entire billing cycle.
Open the official WaterSmart page
Use the official Forsyth County WaterSmart page.
Register or sign in
Use your water account information to set up access if registration is required.
Review usage patterns
Compare normal usage with high-use days. Look for continuous overnight usage, which can signal a leak.
Turn on alerts
Use leak and usage alerts if available so you receive warning before a small leak becomes expensive.
Keep repair notes
If WaterSmart helps you find a leak, keep repair dates, plumber receipts and screenshots of unusual usage.
Request New Water Service or Cancel Forsyth County Water Service
If you are moving into or out of Forsyth County service territory, use the official Request New Water Service / Cancel Service page.
Submit service requests early. If you wait until the move date, delays can create billing confusion between tenant, owner, buyer, seller or property manager.
Before requesting or canceling service
- Keep the service address ready.
- Know the requested start or cancellation date.
- Have your contact information and mailing address ready.
- Ask about deposits, identity requirements or final bill steps.
- Save confirmation of any online form or service request.
- Call 770-781-2160 if your move timing is urgent.
Disconnected Water Service and Reconnect Rules in Forsyth County
Forsyth County clearly states that if your water service has been disconnected for non-payment, you should contact the office at 770-781-2160 during normal business hours: 8:30 AM to 5:00 PM, Monday through Friday.
The county also states that paying online will not automatically restore water service. You must contact the business office during normal business hours or visit the office to have a reconnect service order issued.
If service was disconnected for non-payment
- Do not assume online payment automatically restores service.
- Save your payment confirmation number.
- Call the business office at 770-781-2160 during normal hours.
- Ask if any reconnect fee, order or additional step is required.
- Confirm when the reconnect service order will be issued.
- Do not wait until after-hours because the answering service cannot assist disconnected-service customers.
Forsyth County Water and Sewer After-Hours Emergency Contact
For water or sewer problems after normal business hours, on weekends or on holidays, Forsyth County directs customers to call 770-781-2160. Operators from an answering service can receive emergency calls and dispatch service personnel when appropriate.
This after-hours route is for active water or sewer issues, not account reconnection after non-payment. For disconnected service due to non-payment, contact the business office during normal business hours.
What to report for a water or sewer emergency
- Exact address or closest intersection.
- Whether the issue is water leak, sewer backup, no water, low pressure or other problem.
- Whether water or sewage is affecting a road, home, business or yard.
- When the issue started.
- Whether nearby properties are affected.
- Your name and callback number.
Forsyth County Water and Sewer Rates
The official Forsyth County Water and Sewer Rates page provides current rate information and downloadable rate documents, including 2026 water and sewer rate information.
Forsyth County also explains conservation-oriented tiered water rates. These tiered rates are designed to encourage efficient water use by increasing price signals as customer water usage increases.
How to review your bill and rates
- Check whether your account is residential or non-residential.
- Review the meter size and billing period.
- Compare current usage with previous bills.
- Check whether high usage pushed the bill into a higher tier.
- Use WaterSmart to investigate unusual usage.
- Call Water & Sewer if the bill still does not make sense.
High Forsyth County Water Bill, Leak Alerts and Usage Review
A sudden high water bill can happen because of running toilets, irrigation leaks, outdoor hose bibs, pool filling, water softeners, private-side leaks or a higher usage tier.
WaterSmart can help customers see usage patterns and detect possible leaks. If your usage is continuous overnight or remains high when no one is using water, start with toilet flappers, irrigation valves and outside spigots.
Before calling about a high bill
- Check WaterSmart usage history if available.
- Compare current usage with past months.
- Check toilets for silent running.
- Check irrigation zones, hose bibs and outdoor leaks.
- Look for wet ground, green patches or water near the meter area.
- Keep repair receipts and dates if a leak is fixed.
Official Forsyth County Water Department Links and Billing Resources
Use these official Forsyth County links first. They help avoid non-official bill-pay pages, wrong phone numbers, outdated service instructions and third-party payment confusion.
💳 Pay My Water Bill
Official Forsyth County page for water and sewer bill payment information.
Open Pay My Bill💧 Water & Sewer
Main official Department of Water and Sewer page with phone, address and key services.
Open Water & Sewer🏠 New / Cancel Service
Official page for requesting new water service or canceling service.
Open Service Request🚨 After-Hours Contact
Official guidance for after-hours and emergency water/sewer issues.
Open Emergency Info📊 WaterSmart
Free online portal for usage management, leak alerts and water awareness.
Open WaterSmart📱 Connect2Forsyth
Official county app for paying water bills, reporting issues and receiving county updates.
Open Mobile App Info💧 Water Quality Report
Main county site includes current water quality report announcements and links.
Open County Website🏛️ Forsyth County
Main official county website for departments, news, residents and services.
Open Forsyth CountyForsyth County Water and Sewer Office Map and Directions
The official Forsyth County Department of Water and Sewer office address is 2435 Freedom Parkway, Suite 1200, Cumming, GA 30041. Use this location for in-person water and sewer service matters, but confirm holidays or closures before visiting.
Forsyth County Department of Water and Sewer
Use this map for 2435 Freedom Parkway, Suite 1200, Cumming, GA 30041.
Forsyth County Water Phone, Address, Hours and Payment Details
Use this quick table when you need to pay, call, visit, request service, use WaterSmart, check rates or report an after-hours emergency.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill pay | Pay My Water Bill | Use for official water/sewer bill payment. |
| Customer service phone | 770-781-2160 | Use for billing, account, service and emergency routing. |
| Fax | 770-781-3044 | Use only when the county asks for faxed documents. |
| Office address | 2435 Freedom Parkway, Suite 1200, Cumming, GA 30041 | Use for in-person Water & Sewer office matters. |
| Business hours | Monday–Friday, 8:30 AM–5:00 PM | Use for reconnect and account support timing. |
| New or cancel service | Request New / Cancel Service | Use when moving in or moving out. |
| WaterSmart | WaterSmart portal | Use for usage review and leak alerts. |
| After-hours emergency | 770-781-2160 | Use for after-hours/weekend/holiday water or sewer issues. |
FAQs About Forsyth County Water Department Bill Pay
How do I pay my Forsyth County water bill online?
Use the official Forsyth County Pay My Water Bill page. Start from ForsythCO.com to avoid third-party payment confusion.
What is the Forsyth County Water and Sewer phone number?
The official phone number is 770-781-2160.
Where is the Forsyth County Water and Sewer office?
The official office address is 2435 Freedom Parkway, Suite 1200, Cumming, GA 30041.
What are Forsyth County Water and Sewer office hours?
Official county pages list normal business hours as Monday through Friday from 8:30 AM to 5:00 PM, except holidays.
Can I restore disconnected water service by paying online?
No. Forsyth County states that paying online will not automatically restore service after disconnection for non-payment. You must contact the business office during normal hours at 770-781-2160 or visit the office to have a reconnect service order issued.
What is Forsyth County WaterSmart?
WaterSmart is a free online portal from Forsyth County that helps customers manage water usage, receive leak alerts and potentially avoid water damage or unexpected charges.
How do I request new water service in Forsyth County?
Use the official Request New Water Service / Cancel Service page or call 770-781-2160 for help.
Who do I call for after-hours water or sewer problems?
Forsyth County directs customers to call 770-781-2160 after hours, on weekends or holidays for water or sewer problems. Operators from an answering service can dispatch personnel when appropriate.
Where can I find Forsyth County water and sewer rates?
Use the official Water and Sewer Rates page for current rate documents and updates.
Is this page the official Forsyth County website?
No. This is an independent informational guide. Use the official ForsythCO.com links in this article for payments, service requests, WaterSmart, emergency contact and rate information.
Best Way to Pay Forsyth County Water Department Bill in 2026
The best official route is to start from the Forsyth County Pay My Water Bill page or the main Department of Water and Sewer page.
For billing, service, reconnect or emergency routing, call 770-781-2160. The official office address is 2435 Freedom Parkway, Suite 1200, Cumming, GA 30041, and normal office hours are Monday through Friday, 8:30 AM to 5:00 PM.
Important Notice: This article is an independent informational guide and is not Forsyth County, the Forsyth County Department of Water and Sewer, a payment processor, emergency dispatcher or official utility service. Payment links, phone numbers, office hours, rates, reconnect rules, WaterSmart features and utility policies can change. Always verify urgent or official matters directly with Forsyth County before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.