Flint Water Bill & Customer Service Help
Need to pay a City of Flint water bill, call Customer Service, restore water after a shut-off notice, report dark water or a main leak, set up a payment plan, request a meter inspection, check water quality updates, or opt into service line replacement? This guide gives the official routes first and separates billing issues from water emergency issues.
Do This First If You Just Need the Right Flint Answer
Use InvoiceCloud for City of Flint utility payment or bill viewing. One Time Pay does not require registration.
Open InvoiceCloudCall Customer Service for the correct amount. Only credit/debit card online payments can restore water service.
Call 810-766-7015Call the Water Service Center emergency line if water is dark, leaking from the ground, or a hydrant is running.
Call 810-766-7202Ask about payment plans or Local Water Utility Affordability assistance before the account reaches shutoff.
Help hotlineHow to Pay a City of Flint Water Bill Online
Open the official City of Flint payment page
Start from the City’s Pay Water Bill page or go directly to the official InvoiceCloud City of Flint MI portal.
Select Utility
InvoiceCloud shows several City of Flint payment types. Choose Utility for water and sewer billing, not property taxes, permits, FOIA or miscellaneous receivables.
Use One Time Pay or sign in
InvoiceCloud says no registration is required for One Time Pay. Registered access can help you view and manage bills, but one-time payment is the fastest route when you just need to pay.
Save the confirmation number
Keep the amount, date, account number and confirmation. If the bill is delinquent or connected to a shut-off notice, call Customer Service after paying.
Flint Water Bill Payment Options and Fees
| Payment option | Official detail | Best for | Important warning |
|---|---|---|---|
| InvoiceCloud online payment | City of Flint offers online water and sewer bill payment through InvoiceCloud. | One-time payment, viewing utility bills, paying by card/digital wallet/e-check when allowed. | E-check is not accepted online on a shut-off notice. |
| One Time Pay | InvoiceCloud says no registration is required for One Time Pay. | Fastest way to pay online and confirm payment. | If delinquent, call Customer Service after paying. |
| Pay by phone / balance check | Automated phone service is listed at 877-524-0361. | Payment by phone or 24/7 account-balance check. | InvoiceCloud lists an added $0.50 surcharge for using phone payment, plus other service fees. |
| Customer Service Center | City Hall, 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. | Cash payment to restore water service, billing disputes, payment plans, water affidavits and assistance questions. | Call first if a shut-off notice is involved. |
| Card / digital wallet payments | InvoiceCloud lists Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, PayPal products and Venmo-style options. | Online or phone payment convenience. | Convenience fee listed as 2.75%, with minimum $2.00. |
| Cash for restored service | City says cash payments to restore water service should be made in person at Customer Service Center, 1101 S. Saginaw St., Room 102. | Customers trying to restore water service after a shut-off notice. | Bring the shut-off notice and confirm the correct amount first. |
Shut-Off Notice or Water Service Restoration
Official shut-off notice rule: Credit/debit card payments only can be made online to restore water service. No e-checks are accepted on a shut-off notice. Contact Customer Service at 810-766-7015 for the correct amount needed.
- If the shut-off notice is on or after the due date, call Customer Service after paying.
- Ask for the exact amount required to avoid disconnection or added fees.
- Save the InvoiceCloud confirmation number.
- Cash payments to restore service should be made in person at City Hall Customer Service Center.
- Do not rely on e-check payment to resolve a shut-off notice.
Flint Water Customer Service Phone, Office and Hours
Customer Service
810-766-7015
Use for billing, shut-off notices, payment plans, disputes, affidavits, meter appointments and payment questions.
Pay by phone
877-524-0361
Use automated phone payment or 24/7 balance check. Service fees may apply.
Customer Service Center
1101 S. Saginaw St., 1st Floor
Flint, MI 48502. Main posted hours: Monday-Friday, 9 a.m.-5 p.m.
Fax
810-238-8481
Use when official forms or documentation must be submitted by fax.
Water Emergency
810-766-7202
Monitored 24/7 for water problems, dark water, leaks from the ground and hydrant problems.
Sewer Emergency
810-766-7079
Monitored 24/7 for sewer problems requiring emergency response.
Water Treatment Plant
810-787-6537
Use for water quality complaints or technical questions about water quality and water system information.
Billing Cycle, Due Dates, Delinquency and Penalty
| Billing item | City guidance | What it means for you |
|---|---|---|
| Billing frequency | City FAQ says Flint bills water/sewer service monthly. | Watch your bill every month and do not wait for a long billing cycle. |
| Billing districts | Residential billing is divided into eight districts. Due dates can be the 7th, 14th, 21st or 28th depending on location. | Your neighbor’s due date may not match yours. |
| Bill timing | Water/sewer billing is in arrears, usually one to two months. | The usage period on the bill may be older than the month you receive it. |
| Usage unit | The FAQ says one unit equals 748 gallons. | Use units to compare usage across months. |
| Average usage reference | FAQ lists average monthly city use as 7 units, with 1-3 units common for single households/seniors and 13-15 units possible for large families. | Consistently high units or a sudden spike should trigger a leak check. |
| Delinquency | Water/sewer bills become delinquent 30 days after the due date. | Contact Customer Service before the 30-day mark if you cannot pay. |
| Penalty | Delinquent bills are subject to a 1.5% monthly penalty on unpaid balance. | Pay or make arrangements early to avoid extra balance growth. |
| Turn-off notices | Turn-off notices may be issued when a bill is delinquent after 30 days, if no prior arrangement was made. | Once a notice is mailed, do not wait for an agency unless payment is guaranteed in writing. |
Payment Plans and Water Bill Assistance
Payment plan rule
City FAQ says payment plans are available if customers are having trouble paying on time. The City accepts 50% of the account balance down and sets an arrangement on the remaining balance to be paid within 6 months.
Local affordability help
For the Local Water Utility Affordability program, call the Neighborhood Services Center Emergency Services Hotline at 810-768-4675.
GCCARD main phone
GCCARD’s main phone number is listed as 810-232-2185. Residents can also ask at Flint City Hall Customer Service Center.
| Assistance document | Why it matters |
|---|---|
| Valid state ID for all adults | Used to verify household members. |
| Social security numbers for every household member | Required by the assistance documentation list. |
| Past 30 days income records | Paycheck stubs, Social Security, SSI, retirement or other proof of income may be requested. |
| Past-due water bill | The assistance program is targeted to customers struggling with water bills. |
| Lease if bill is in landlord’s name | Needed when the applicant is a tenant and the bill is not in the tenant’s name. |
| DHHS benefits summary / case action notice | Required if the applicant has that documentation. |
High Flint Water Bill? Check These Before Disputing
Compare the number of units used
The City FAQ says the key indicator on the bill is the Number of Units used. One unit equals 748 gallons.
Check for a leak using the meter dial
The meter has a small dial that spins when water is flowing. If water is off inside the house and the dial is moving, the City FAQ says you have a leak.
Call for meter inspection if needed
If you suspect a meter problem, call Customer Service at 810-766-7015 to set up a meter inspection appointment.
Request Administrative Review if unresolved
If Customer Service cannot resolve the dispute, the City FAQ says you may request an Administrative Review and submit documentation for the Treasurer’s review.
| High-bill clue | Likely reason | Best next step |
|---|---|---|
| Usage consistently above average | Household size, irrigation, broken lines, leaking faucets or toilet leaks. | Compare units and check every fixture before disputing. |
| Unusual spike | Possible leak, running toilet, broken line or faucet not fully off. | Use the meter leak detector and call Customer Service if needed. |
| Leak happened without knowledge | Potential adjustment may be possible if the leak was not due to negligence and was repaired quickly. | Gather repair proof and ask Customer Service about Administrative Review. |
| Pool fill or irrigation bill | City FAQ says the City does not offer an adjustment for pool filling or irrigation. | Ask about a second meter for outside water usage if irrigation use is high. |
| Suspected inside plumbing problem | City does not have a licensed plumber on staff to repair inside-home leaks. | Customer is responsible for plumbing in the premises, including connection to water mains or sewer lines. |
Water Problems, Dark Water, Sewer Issues and Emergencies
Water emergency
810-766-7202
Call immediately if you have water problems, dark water, water leaking from the ground or a fire hydrant running.
Sewer emergency
810-766-7079
Call immediately for sewer problems requiring emergency response.
Water Service Center
The Water Service Center repairs water, sanitary sewer and storm sewer lines throughout the City of Flint and has phones answered 24 hours per day.
Lead Service Line Replacement: Get The Lead Out
Submit consent
The City says the Lead Service Line Replacement project is nearing completion and residents should submit consent forms so service lines can be inspected and replaced if needed.
Lead line contact
810-410-1133
Email: GetTheLeadOut@cityofflint.com. Use this route for appointment and consent questions.
You must be home
The City says you must be home for crews to work on your water service line.
| Service line item | What the City says | Customer action |
|---|---|---|
| Cost | Project work is described as free / at no cost to residents. | Submit the consent form if your line has not been checked or replaced. |
| Completion status | Progress page says more than 97% of lead service line replacements have been completed. | Do not assume your specific property is finished; verify status. |
| Water shutoff during work | Water may be shut off for 4 to 24 hours while line is replaced. | Plan for temporary water interruption. |
| Flushing | Contractor flushes 15 minutes after replacement; residents should flush again for at least 15 minutes at highest flow after contractor leaves. | Follow the post-work flushing instruction. |
| Filters | City says filter and/or replacement cartridges are provided if you do not already have them, and filters should continue for at least 6 months after service line replacement. | Keep using filters after replacement as instructed. |
Tenant, Landlord and Water Affidavit Notes
Water Affidavit purpose
The Water Affidavit is used to notify the City that tenants are responsible for water and sewer charges and to help prevent delinquent charges from becoming a lien on the premises.
Lease and notarization
The affidavit says it will not be accepted without a copy of the signed lease or rental agreement attached and must have been notarized within the past 30 days.
In-person delivery
The affidavit note says it must be delivered in person and will not be accepted by mail.
Lease change notice
The form says the lessor must provide written notice to the City of any cancellation, change or termination of the lease within 20 days.
Flint Water Quality, Source and Reports
Current lead monitoring result
The City’s progress page says the latest six-month monitoring round showed Flint’s 90th percentile at 10 ppb, below the 15 ppb requirement.
Compliance note
The City says this marks seven-and-a-half consecutive years that Flint’s water has met Safe Drinking Water Act requirements.
Water source
The Utilities and Water page says Flint currently purchases treated Lake Huron water from Detroit as its primary water source.
Water Quality Reports
The City’s progress page lists annual reports from 2016 through 2024, plus complete distribution system material inventory resources.
Water quality complaints
For water quality complaints or technical information, the Utilities and Water page lists the Water Treatment Plant phone at 810-787-6537.
Local Flint Tips That Save Time
Use the right Flint utility
City of Flint bills are paid through City of Flint / InvoiceCloud. Flint Township has a separate Sewer and Water Department and different payment route.
Do not use e-check on shut-off notices
The City specifically says no e-checks are accepted online on a shut-off notice. Use the allowed payment type and call Customer Service.
Know water vs sewer emergency numbers
Water emergency is 810-766-7202. Sewer emergency is 810-766-7079. Billing is 810-766-7015.
Check meter before disputing
If the leak detector dial moves while water is off inside the house, the issue is likely a leak, not only a billing mistake.
Flint Water Bill Problems: Quick Fix Table
| Problem | Likely reason | Best next step |
|---|---|---|
| InvoiceCloud page shows multiple payment types | City portal includes utility, taxes, permits, FOIA and other items. | Choose Utility for water and sewer bills. |
| Shut-off notice paid online | Payment may need confirmation before service action. | Call 810-766-7015 with the confirmation number. |
| E-check not accepted | City does not accept e-checks online on a shut-off notice. | Use credit/debit online or ask Customer Service for the correct restoration method. |
| Bill suddenly high | Leak, large household use, broken line, faucet not off, toilet leak or older usage period. | Compare units, check meter leak detector and call Customer Service if needed. |
| Cannot pay full balance | Account may need arrangement or assistance. | Call Customer Service about a payment plan or call 810-768-4675 for affordability program information. |
| Dark water or hydrant running | Water system field issue, not a billing problem. | Call Water Emergency at 810-766-7202 immediately. |
| Tenant needs bill in tenant name | Water Affidavit process may be needed. | Review the Water Affidavit requirements and visit Customer Service with notarized documents. |
Flint Customer Service Map and Visit Planning
Use this map for Flint City Hall / Customer Service Center. For cash payments to restore water service, the City lists Customer Service Center, 1101 S Saginaw St, Room 102.
Customer Service Center
1101 S. Saginaw St., 1st Floor / Room 102, Flint, MI 48502. Phone: 810-766-7015. Pay-by-phone: 877-524-0361.
Water Service Center
For water emergency field issues, call 810-766-7202. For sewer emergency, call 810-766-7079. These lines are monitored 24/7 for emergency response.
Bring before visiting
Water bill, account number, shut-off notice, payment confirmation, state ID, lease if relevant, affidavit forms, assistance documents and repair proof for leak reviews.
Official Flint Water Links Used in This Guide
Flint Water Department FAQs
Where do I pay my City of Flint water bill online?
Use the official City of Flint InvoiceCloud portal at invoicecloud.com/cityofflintmi, or start from the City’s Pay Water Bill page.
Can I pay without registering?
Yes. InvoiceCloud says no registration is required for One Time Pay.
What is the Flint water billing phone number?
Call Customer Service at 810-766-7015 for billing, payment plans, shut-off notices, meter appointments, disputes and water/sewer bill questions.
What is the Flint pay-by-phone number?
Call 877-524-0361 to make a payment by phone or check account balance through the automated phone service.
Where is the Flint Customer Service Center?
The Customer Service Center is at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. City payment instructions for cash restoration payments also reference Room 102.
Can I pay a shut-off notice online?
Credit/debit card payments only can be made online to restore water service. No e-checks are accepted on a shut-off notice. Call 810-766-7015 for the correct amount needed.
What should I do after paying a shut-off notice?
If you are paying a shut-off notice on or after the due date, contact Customer Service to confirm your payment to avoid disconnection or additional fees.
Who do I call for dark water, a water leak or hydrant problem?
Call the Water Emergency line at 810-766-7202. The line is monitored 24/7 for emergency response.
Who do I call for a sewer emergency?
Call Sewer Emergency at 810-766-7079. The line is monitored 24/7 for emergency response.
How does Flint measure water usage?
The City FAQ says one water unit equals 748 gallons. The Number of Units used on the bill is the key usage indicator.
What is average Flint household water usage?
The City FAQ lists average monthly consumption as 7 units, with 1-3 units often seen for single households and seniors and 13-15 units possible for large families.
How do I check if I have a leak?
Turn off water inside the house and look at the small leak detector dial on the meter. If the dial is moving while water is off, the FAQ says you have a leak.
Can Flint adjust a high bill from a leak?
The FAQ describes possible adjustment when a non-negligent leak caused an unusually large bill without the consumer’s knowledge and the consumer took immediate steps to repair the defect. Ask Customer Service about Administrative Review and documentation.
What if I cannot pay my Flint water bill?
Call Customer Service about payment plans. The FAQ says payment arrangements can start with 50% down and the balance paid within 6 months. For assistance, call the Emergency Services Hotline at 810-768-4675.
How do I request lead service line replacement?
Use the City’s Get The Lead Out page, call 810-410-1133, or email GetTheLeadOut@cityofflint.com. You must be home for crews to work on the service line.
Does this page collect Flint water bill payments?
No. This is an independent informational guide. Use official City of Flint and InvoiceCloud links for live balance, payment, shutoff notice, service line replacement, water quality and emergency help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.