Flint Water Account & Payment Help
Flint residents can pay water and sewer bills online through the City’s InvoiceCloud portal, by phone, or in person at the Customer Service Center.
This guide gives the safest path for payments, shut-off notices, cash restoration payments, water bill assistance, emergency water/sewer contacts, service-line replacement, and the exact official links to use without guessing.
Start Here: Pick Your Flint Water Bill Task
Use the City’s official Pay Water Bill page, then open InvoiceCloud.
Official pay pageCard payments only can restore service online. No e-checks accepted on a shut-off notice.
Read shut-off ruleEligible residents may qualify for water and sewer bill assistance programs.
Assistance infoReport water problems immediately to the monitored 24/7 emergency line.
Call 810-766-7202How To Pay a Flint Water Bill Online
Start from the official City of Flint page
Use the City’s Pay Water Bill page first, then open the InvoiceCloud payment portal. This avoids unofficial search results and old links.
Choose Utility inside InvoiceCloud
The InvoiceCloud page asks you to select an item. Choose Utility for water and sewer bills. You can pay or view bills through the City of Flint MI portal.
Use One Time Pay or sign in
InvoiceCloud says no registration is required for One Time Pay. Sign in when you want easier access to account/bill features later.
Check the fee before submitting
InvoiceCloud lists a convenience fee of 2.75% for credit/debit card, PayPal products and Venmo payments, with a minimum fee of $2.00. Phone payments through the automated number add another $0.50 surcharge.
Save payment proof
Save the confirmation, amount, date, payment method and account details. This is especially important if you paid near a shut-off date or need Customer Service to verify the payment.
Shut-Off Notice Payment Rules: Read Before Paying
Confirm amount first
Call 810-766-7015 for the correct amount needed before paying a shut-off notice.
Official shut-off payment noteUse card for online restore
The City page says online restoration payments on shut-off notices must be credit/debit card payments.
Open payment portalCash restore payment
Cash payments to restore water service should be made in person at the Customer Service Center, 1101 S. Saginaw St., Room 102.
See office mapFlint Online Payment Fees and Portal Rules
| Payment item | Official detail | What it means for you | Official action |
|---|---|---|---|
| Online card / PayPal / Venmo | InvoiceCloud lists a 2.75% convenience fee with a $2.00 minimum. | Review fee before submitting large payments. | Open InvoiceCloud |
| Automated phone payment | Call 877-524-0361 to make a payment by phone or check account balance 24/7. | Phone payments add a $0.50 surcharge on top of other service fees. | Call 877-524-0361 |
| One Time Pay | No registration is required for One Time Pay. | Good for quick payment when you have account details ready. | Use One Time Pay |
| Shut-off notice | No e-checks are accepted on a shut-off notice for online service restoration. | Use card payment online or make cash restoration payment in person. | Shut-off notice rule |
| Browser issue | InvoiceCloud warns older unsupported browsers/operating systems may not access the portal. | Use current Chrome, Firefox, Edge or Safari if the payment screen fails. | Try portal again |
City of Flint Water Bill Payment Methods
Online
Pay or view water and sewer bills online through InvoiceCloud. Choose Utility after opening the portal.
Pay onlineAutomated phone
Call 877-524-0361 to make a payment by phone or check account balance 24/7.
Call automated payment lineIn person
Use the Customer Service Center at 1101 S. Saginaw St., Room 102, Flint, MI 48502, especially for cash restoration payments.
Customer Service CenterFlint Water Billing Phone, Office and Hours
Customer Service Center
810-766-7015. Use for water bills, account questions, shut-off notices, correct restore amount and payment confirmation.
Portal help listingCity Hall address
1101 S. Saginaw Street, Flint, MI 48502. The cash restoration payment location is Room 102.
Pay Water Bill pagePortal help hours
InvoiceCloud lists help at 810-766-7015, Monday–Friday, 8 a.m.–5 p.m.
InvoiceCloud helpGeneral city line
The City footer lists 810-766-7346 for general City of Flint contact information.
City contact informationFlint Water Bill Assistance for Eligible Residents
Fast answer: City of Flint information says eligible Flint and Genesee County residents can receive up to $3,000 toward late water and sewer bills through a program administered by the Genesee County Community Action Resource Department.
| Requirement / contact | Official detail | What to prepare |
|---|---|---|
| Income eligibility | Program information says residents must be at or below 200% of the federal poverty level. | Proof of household income for the last 30 days. |
| Documents | Valid state ID for all adults, Social Security numbers for every household member, past-due water bill, and income records. | Pay stubs, Social Security, SSI, retirement, or other proof of income. |
| Landlord bill | If the water bill is in the landlord’s name, a lease agreement must be provided. | Lease plus the past-due water bill. |
| DHHS paperwork | If the applicant has a DHHS benefits summary or notice of case action, that documentation is also required. | Bring or upload the current DHHS summary/notice. |
| Hotline | Neighborhood Services Center Emergency Services Hotline: 810-768-4675. Phone lines open at 8:30 a.m. Monday–Thursday. | Call early because assistance lines can fill quickly. |
| GCCARD main phone | 810-232-2185. | Ask about current water assistance intake steps. |
WRAP, GCCARD, Catholic Charities and MDHHS Contacts
GCCARD / local assistance
For late water/sewer bill assistance, call the Neighborhood Services Center Emergency Services Hotline at 810-768-4675 or GCCARD at 810-232-2185.
GCCARD assistance noticeWRAP
The Water Residential Assistance Program helps eligible low-income homeowners with water bills, conservation and self-sufficiency. Phone: 313-386-9727.
WRAP listingCatholic Charities
City information says Flint residents can get up to 5 gallons of filtered water per day at 2 city locations at no cost. Phone: 810-232-9950.
Catholic Charities listingMDHHS
Michigan DHHS offers assistance resources for utilities, food, housing and more. City listing phone: 810-760-7300.
MDHHS listingWater and Sewer Emergency Contacts
Water emergency
For water problems, call 810-766-7202. The City lists Water Service Center emergency response as monitored 24/7.
Water Service CenterSewer emergency
For sewer problems, call 810-766-7079. The City lists sewer emergency response as monitored 24/7.
Sewer emergency infoWater Service Line Replacement and Flint Water Updates
Request service line replacement
Use the City’s online service-line replacement request if your property still needs attention or you need to start the official request route.
Request service line replacementProgress report
The City links to a Progress Report on Flint Water from its online and footer navigation. Use official city updates for current status.
Progress Report on Flint WaterFiltered water resources
City assistance listings include filtered-water pickup information through local programs for residents who need it.
Water assistance resourcesCustomer Service Forms and Account Documents
| Document / task | Where the City lists it | When it helps | Official link |
|---|---|---|---|
| Water Affidavit | Customer Service commonly requested documents | Use when the City requires affidavit paperwork for water/customer-service matters. | Customer Service documents |
| Water Termination Notice | Customer Service commonly requested documents | Use when lease termination or water account termination paperwork is needed. | Termination document listing |
| Water FAQs | Customer Service document list | Useful for billing and sewer/water account questions. | Water FAQ document listing |
| Agent Card | Customer Service Center document list | Useful when someone else needs authority to handle account matters. | Agent card listing |
High Flint Water Bill or Payment Problem: What To Check
Confirm the bill is City of Flint, not Flint Township
Flint and Flint Township are different billing systems. This guide is for the City of Flint water and sewer bill.
Check if a shut-off notice changed the payment rule
Normal payment and shut-off restoration payment rules may not be the same. On a shut-off notice, online restore payments must be credit/debit card payments and e-checks are not accepted.
Check for private plumbing leaks
Running toilets, old fixtures, leaking outdoor spigots, hidden basement/crawlspace leaks and service-line issues can increase use. If you see an active water problem, call the Water Service Center emergency line.
Ask for help before the balance grows
If the bill is past due, review GCCARD assistance, WRAP, MDHHS and Catholic Charities resources before the account reaches a worse status.
Local Flint Tips That Prevent Water Bill Problems
Shut-off notice? Call before and after payment
First call 810-766-7015 to confirm the correct amount. After payment, contact Customer Service to confirm so disconnection or extra fees are not triggered.
Use cash in person for restoration
If you need to restore water service with cash, use the Customer Service Center at City Hall, Room 102. Do not try to force a cash-like payment online.
Use the right emergency line
Water emergency and sewer emergency are different numbers. Save both if you own or manage property in Flint.
Assistance programs need documents
Keep ID, Social Security numbers, income proof, past-due water bill, lease if needed and DHHS documents together before calling assistance programs.
Flint Water Bill Problems: Quick Fix Table
| Problem | Best next action | Why it matters | Official link |
|---|---|---|---|
| Need to pay online | Start from City of Flint Pay Water Bill, then choose Utility in InvoiceCloud. | Avoids wrong payment portal and old links. | Pay Water Bill |
| Portal will not load | Use a modern browser like Chrome, Firefox, Edge or Safari. Avoid old Internet Explorer/old Windows systems. | InvoiceCloud notes older unsupported browsers/operating systems may fail. | Try InvoiceCloud |
| Paying shut-off notice | Call 810-766-7015 for correct amount, use credit/debit card online if restoring, then confirm with Customer Service. | No e-checks are accepted on a shut-off notice for online restoration. | Shut-off instructions |
| Need cash restoration payment | Pay in person at Customer Service Center, 1101 S. Saginaw St., Room 102, Flint, MI 48502. | City lists this as the place for cash payments to restore service. | Map to City Hall |
| Past-due balance | Check GCCARD late water/sewer bill assistance and call 810-768-4675 early. | Eligible residents may receive up to $3,000 toward late water/sewer bills. | Water bill assistance |
| Active water problem | Call 810-766-7202 immediately. | Water emergency response is monitored 24/7. | Call water emergency |
| Active sewer problem | Call 810-766-7079 immediately. | Sewer emergency response is monitored 24/7. | Call sewer emergency |
| Need service-line replacement help | Use the City’s service-line replacement request route. | Billing and service-line replacement are separate tasks. | Request service line replacement |
Map: Flint Customer Service Center / City Hall
Use this map for general visit planning. Call before driving if you are dealing with a shut-off notice, cash restore payment, holiday closure, or urgent account issue.
Customer Service Center
1101 S. Saginaw St., Room 102, Flint, MI 48502.
Bring this
Bill, account number, photo ID if needed, shut-off notice, payment proof, lease if assistance is needed, and any service-line or emergency documentation.
Call before visiting
For water billing/payment issues, call 810-766-7015. For general City contact, the footer lists 810-766-7346.
Official Flint Water Links Used in This Guide
Flint Water Bill Payment FAQs
Where do I pay my Flint water bill online?
Start from the official City of Flint Pay Water Bill page, then use the InvoiceCloud City of Flint MI portal and choose Utility.
What is the Flint water bill customer service phone number?
For water billing, payment and shut-off notice questions, call the Customer Service Center at 810-766-7015.
What is the automated Flint water bill payment phone number?
Call 877-524-0361 to make a payment by phone or check account balance 24/7 through the automated phone service.
Is there a fee to pay a Flint water bill online?
InvoiceCloud lists a 2.75% convenience fee for credit/debit card, PayPal products and Venmo payments, with a $2.00 minimum. Phone payments through the automated number add a $0.50 surcharge.
Can I use e-check on a shut-off notice?
No. The City’s Pay Water Bill page says no e-checks are accepted on a shut-off notice. Credit/debit card payments only can be made online to restore water service.
What should I do if I am paying a shut-off notice on or after the due date?
Contact Customer Service to confirm your payment so you can avoid disconnection or additional fees. Call 810-766-7015 to confirm the correct amount needed.
Where do I make a cash payment to restore Flint water service?
Cash payments to restore water service should be made in person at the Customer Service Center, 1101 S. Saginaw St., Room 102, Flint, MI 48502.
Is there water bill assistance for Flint residents?
Yes. City information says eligible Flint and Genesee County residents may receive up to $3,000 toward late water and sewer bills through GCCARD-administered assistance. Call 810-768-4675 or GCCARD at 810-232-2185.
What documents are needed for Flint water bill assistance?
Prepare valid state ID for adults, Social Security numbers for household members, proof of income for the past 30 days, past-due water bill, lease if the bill is in a landlord’s name, and any DHHS benefits summary or notice of case action if applicable.
What is the Flint water emergency number?
For water problems, call 810-766-7202. The City lists Water Service Center emergency response as monitored 24/7.
What is the Flint sewer emergency number?
For sewer problems, call 810-766-7079. The City lists sewer emergency response as monitored 24/7.
How do I request Flint water service line replacement?
Use the City of Flint’s official online request for water service line replacement. This is separate from paying a water bill.
Does this page collect Flint water payments?
No. This is an informational guide. Use the official City of Flint Pay Water Bill page, InvoiceCloud portal, automated phone line, or Customer Service Center for live payments and account support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.