Evansville Water Department, IN: Bill Pay, Phone Number, Address & EWSU Help
Use this practical Evansville Water and Sewer Utility guide to pay your bill online, by phone, mail, drop box, kiosk, Old National Bank pay station, app or in person, contact Customer Service, report water or sewer emergencies, start/stop service, reconnect disconnected service and find payment assistance.
🔒 Official Evansville Water Bill Resources
Before You Pay an Evansville Water Bill, Confirm It Is an EWSU Account
People searching “Evansville Water Department bill pay” usually want the official EWSU payment portal, Customer Service phone number, office address, emergency line, kiosk locations, reconnect steps or payment assistance.
The official utility name is Evansville Water and Sewer Utility, often shortened as EWSU. The online account system is branded as MyWater EWSU.
If your bill says EWSU or Evansville Water and Sewer Utility, use the official MyWater portal or EWSU Ways to Pay page. If your bill belongs to a landlord, apartment office, rural water provider, or another Indiana utility, confirm before paying.
Search intent: pay EWSU bill
User needs the official portal, one-time payment, app, phone payment, mail address, kiosk, drop box and pay station details.
Search intent: disconnected service
User needs full past-due payment, confirmation number, Reconnect Service Form and Customer Service contact.
Search intent: emergency
User needs the emergency line for discolored water, water line break or sewer emergency, not only billing support.
How to Pay Your Evansville Water and Sewer Utility Bill Online
The official online payment route is the MyWater EWSU portal. You can also make a one-time online payment using your account number and ZIP code.
1
Open the official EWSU Ways to Pay page
Start from EWSU to avoid third-party bill-pay confusion.
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Official payment guide: EWSU Ways to Pay.
Official portal: MyWater EWSU Portal.
2
Choose MyWater account or one-time payment
Account login is better for repeat customers.
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Use a MyWater account if you want autopay, paperless billing, recurring payment, app access, reminders and better monthly account management.
Use one-time payment if you only need to pay once. EWSU says one-time payment needs your account number and ZIP code.
3
Review accepted payment methods
Online payment supports several common methods.
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EWSU says one-time online payment can be made with checking or savings account, MasterCard, Visa, Discover, ATM card or debit card.
4
Confirm account and service address
Important for landlords, tenants and family payments.
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Before submitting, confirm the account number, name, ZIP code, service address, amount due, due date and payment amount.
5
Save your confirmation number
Especially if payment is late or service was disconnected.
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Save the receipt or confirmation number. If your service has been disconnected, call 812-436-7846 during business hours and provide your payment confirmation.
Evansville Water Bill Payment Options: Online, App, Phone, Mail, Kiosk, Drop Box, Old National Bank and Office
EWSU offers many official ways to pay. Choose based on whether the bill is routine, close to the due date, or tied to disconnected service.
| Payment Method | Official Route | Best For | Practical Tip |
|---|---|---|---|
| MyWater portal | MyWater EWSU | Online account access, recurring payments, autopay, e-billing | Best for repeat customers and paperless billing. |
| One-time online payment | Linked from EWSU Ways to Pay | Quick payment without full account management | You need account number and ZIP code. |
| MyWater EWSU app | Download from EWSU app links | Mobile payment, Text To Pay, reminders, autopay | Use reminders to avoid missing the bill due date. |
| Phone payment | 812-458-2242 | Payment by phone during listed hours | Available Monday–Friday, 8 a.m.–4:30 p.m. Central Time. |
| Drop box | Drive in front of Civic Center, 1 NW Martin Luther King Jr. Blvd. | After-hours envelope payment | Include your payment stub. EWSU retrieves payments before 8 a.m. next business day. |
| Bill payment kiosks | Civic Center, The Potter’s Wheel, Mike’s Food Mart | Cash, check or credit card kiosk payment | Scan bill barcode or enter the eight-digit account number. |
| Old National Bank pay stations | Select Evansville Old National Bank branches | Lobby or drive-thru payment during bank hours | Bring your bill stub/account details. |
| EWSU, P.O. Box 19, Evansville, IN 47740 | Routine non-urgent check payment | Do not use mail if service is at risk or already disconnected. | |
| Customer Service office | Civic Center, Room 104, 1 NW Martin Luther King Jr. Blvd. | In-person help and payment | In-person payment at office is listed Monday–Friday, 8 a.m.–10 a.m. |
Evansville Water and Sewer Utility Phone Number, Hours, Address and Mail Payment Details
Use Customer Service for billing, account, start/stop service, payment arrangements, disconnected service and customer support programs. Use the emergency line for urgent water or sewer field problems.
Customer Service
Use for billing, payment, start/stop service, disconnected account and assistance questions.
Phone and lobby hours
Monday–Friday
7:30 a.m.–4:00 p.m.
Use these hours for Customer Service support.
Office address
EWSU Customer Service
Civic Center, Room 104
1 N.W. Martin Luther King, Jr. Boulevard
Evansville, IN 47708-1833
Mail payment
Evansville Water and Sewer Utility
P.O. Box 19
Evansville, IN 47740
| Need | Official Contact | Best Action |
|---|---|---|
| Billing or account help | 812-436-7846 | Have account number, service address and bill ready. |
| Phone payment | 812-458-2242 | Call Monday–Friday, 8 a.m.–4:30 p.m. Central Time. |
| Emergency | 812-421-2130 | Use for discolored water, water line breaks or sewer emergencies. |
| Trash/recycling/street sweeping | Republic Services: 800-886-3345 | Use for trash and recycling pickup issues, not EWSU billing. |
| Engineering | 812-421-2120 | Use for engineering-related EWSU questions. |
How to Start or Stop Evansville Water and Sewer Utility Service
EWSU provides official forms for move-in/start service, move-out/stop service, irrigation service and reconnect service.
Start service
If you are moving or want service in your name at your current residence, submit the official move-in service form.
Stop service
If you need to stop service at an existing location, submit the official move-out service form.
Split meter service
If you use irrigation, a pool or lawn watering, split meter service may help avoid increased sewer charges on diverted water.
| Service Need | What to Prepare | Best Action |
|---|---|---|
| Move in / start service | Name, service address, contact details, lease if renter/tenant | Submit the EWSU move-in service form. |
| Move out / stop service | Account number, service address, stop date, forwarding address | Submit the EWSU move-out service form. |
| Irrigation account | Irrigation account/service details | Use the irrigation service form to activate or deactivate. |
| Split meter | Irrigation, pool or lawn watering details | Review split meter application and costs. |
| Reconnect after disconnection | Account number, amount paid, payment confirmation | Pay full past-due charges and submit Reconnect Service Form. |
What to Do If You Receive an Evansville EWSU Disconnect Notice
This is one of the highest-intent parts of the article. A customer with a disconnect notice needs exact action steps, not generic bill-pay content.
Disconnect notice
EWSU says after receiving a disconnect notice, you must pay within 14 days or service will be disconnected.
Payment arrangements
If you cannot pay before the disconnect date, contact EWSU before the scheduled disconnect date.
Reconnect fee
EWSU says a $45 fee is added to the account during reconnection.
1
If you received a disconnect notice
Act before the disconnect date.
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Pay the bill within the notice period or request a payment arrangement before the disconnect date. EWSU says extensions are not permitted after the disconnect date has passed.
2
If you cannot pay before disconnection
Contact Customer Service early.
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Call 812-436-7846 before your scheduled disconnect date to ask if you qualify for assistance or payment arrangements.
3
If service is already disconnected
Payment plus reconnect form is needed.
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Pay the full past-due amount shown on the disconnect notice, then complete the Reconnect Service Form with your account number, amount paid and payment confirmation.
EWSU says reconnections typically occur the same day but can take up to 24 hours.
4
Turn off valves and faucets before reconnection
Avoid running water during reconnect.
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Before reconnection, make sure all valves and faucets are off. This helps avoid running water during the reconnection process.
Evansville Water Bill Assistance and Bill Relief Programs
EWSU provides payment arrangement and customer support resources, and also lists community agencies that may help with utility bills.
Payment arrangements
Customers in good standing whose services have not been disconnected may qualify for payment arrangements.
Bill Relief Program
Income-qualified customers with active City water service may receive a $30 monthly credit for up to 12 months if approved.
Water Bill Assistance Program
Income-qualified customers in disconnect status or shut off for no more than 12 months may apply for assistance up to $250 once every 12 months.
| Assistance Need | Official / Local Route | Helpful Detail |
|---|---|---|
| Bill Relief Program | EWSU Bill Relief Program | Eligible customers may receive $30 monthly credit for up to 12 months. |
| Payment assistance resources | EWSU Payment Assistance | Lists local agencies, churches, charities and township trustees. |
| Community Action Program of Evansville | 401 SE 6th Street / 812-492-3941 | EWSU lists CAPE for water and energy assistance. |
| Catholic Charities | 2111 Stringtown Road / 812-423-5456 | Listed by EWSU as a local assistance agency. |
| St. Vincent de Paul | 809 N. Lafayette Street / 812-425-3485 | Listed by EWSU as a local assistance agency. |
Who to Call for Evansville Water Line Breaks, Sewer Emergencies or Discolored Water
Billing questions and emergency field problems should not be handled the same way. Use the emergency line when there is a water or sewer issue that needs urgent response.
Practical Evansville Water Bill Tips Most Generic Posts Miss
These tips are written for real EWSU customers, renters, homeowners, landlords, property managers and anyone trying to avoid late fees, disconnection or wrong-department calls.
Do not wait after a disconnect notice
EWSU gives a disconnect process window. If you cannot pay, contact Customer Service before your scheduled disconnect date.
Use the reconnect form after payment
If water is disconnected, paying is not the only step. Submit the Reconnect Service Form with confirmation details.
Use kiosks when you need flexible hours
The Civic Center kiosk is available anytime, and other kiosk locations have longer hours than the Customer Service office.
Use split meter service if sewer charges are affected by outdoor water
If you irrigate heavily, have a pool or water the lawn regularly, review EWSU split meter service.
Turn off faucets before reconnection
EWSU warns customers to make sure valves and faucets are off before reconnection to avoid running water.
Call the emergency line for field problems
Discolored water, water line breaks and sewer emergencies go to 812-421-2130, not the normal payment phone number.
Evansville Water Department Bill Pay FAQs
These FAQs answer real search questions about EWSU bill payment, phone numbers, office address, mail payment, disconnected service, emergency reporting and payment help.
QHow do I pay my Evansville water bill online?▾
Use the official MyWater EWSU Portal or the one-time payment option linked from the EWSU Ways to Pay page.
QWhat is the Evansville Water and Sewer Utility phone number?▾
EWSU Customer Service is 812-436-7846.
QWhat are EWSU Customer Service hours?▾
EWSU Customer Service phone and lobby hours are Monday through Friday from 7:30 a.m. to 4:00 p.m.
QWhere is the Evansville Water and Sewer Utility office?▾
The EWSU Customer Service office is inside the Civic Center, Room 104, 1 N.W. Martin Luther King, Jr. Boulevard, Evansville, IN 47708-1833.
QCan I pay my Evansville water bill by phone?▾
Yes. EWSU lists phone payment through Smart Energy Water at 812-458-2242, available Monday through Friday from 8 a.m. to 4:30 p.m. Central Time.
QWhere do I mail my Evansville water bill payment?▾
Mail payment and payment stub to Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740.
QWhat is the Evansville water or sewer emergency number?▾
To report discolored water, a water line break or a sewer emergency at any time, call 812-421-2130.
QWhat should I do if my Evansville water service is disconnected?▾
Pay the full past-due amount shown on your disconnect notice, complete the Reconnect Service Form, and provide your payment confirmation. EWSU says reconnection typically occurs the same day but can take up to 24 hours, and a $45 fee is added to the account.
QDoes EWSU offer payment assistance?▾
Yes. EWSU lists payment arrangements, payment assistance resources, and a Bill Relief Program for eligible customers.
QIs WaterBillsPay.org the official EWSU website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account-specific instructions through official EWSU links.
The Safest Way to Pay or Fix an Evansville Water Bill Problem
For normal Evansville Water and Sewer Utility bill payment, use the official MyWater EWSU portal or start from the EWSU Ways to Pay page. You can pay online, by app, phone, mail, kiosk, drop box, Old National Bank pay station or in person.
For billing, service, payment arrangement or disconnected-service questions, call 812-436-7846. For discolored water, water line breaks or sewer emergencies, call 812-421-2130 any time.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.