Pay EWSU Bills Without Guessing
Use this scan-first guide when you need the official Evansville Water & Sewer Utility payment portal, one-time pay, Auto Pay, phone payment, kiosks, drop box, payment timing, high-bill help, service start/stop, or shutoff support.
Every main step below includes the official link beside the instruction, so you can act without reading a long generic article.
Choose Your Evansville Water Bill Task
Use MyWater for login or one-time payment.
Open portalRegister, go to My Account, Pay Bill Online, then Auto Pay.
Auto Pay stepsPhone pay, drop box, Old National Bank and kiosks are official options.
Payment locationsAsk early. Arrangement requests must happen before disconnection.
Payment arrangementsHow to Pay an Evansville Water Bill Online
Start with the official MyWater portal
MyWater is the EWSU online route for account access, one-time payment, recurring payment, usage tools, reminders, and e-billing.
Use one-time pay if you only need one payment
EWSU says one-time online payment uses your account number and ZIP code. Copy both from the bill instead of guessing.
Use login if you pay monthly
Register or log in when you want paperless billing, Auto Pay, current/previous water usage, alerts, payment history, or easier customer-service contact.
Pick a payment method
EWSU says one-time online payment can use checking, savings, MasterCard, Visa, Discover, ATM card, or debit card.
Save proof and watch posting time
EWSU says payments before 4:00 p.m. post next business day; payments after 4:00 p.m. post in two business days.
All EWSU Payment Methods, With the Best Use Case
| Payment route | Official detail users need | Best for | Official link / action |
|---|---|---|---|
| MyWater account | Secure account access, one-time or recurring payments, paperless billing, usage information and service alerts. | Monthly customers, homeowners, renters who manage their own bill, high-bill checks. | Open MyWater |
| One-time online payment | Enter account number and ZIP code, agree to terms, then enter payment details. | Fast single bill payment without setting up an account. | One-time pay |
| Auto Pay | Set up a MyWater account, go to My Account, choose Pay Bill Online, then select Auto Pay. | Avoiding late fees and missed due dates. | Auto Pay instructions |
| Phone payment | Call 812-458-2242. EWSU says phone payment is managed by Smart Energy Water, available 8 a.m.–4:30 p.m. Monday–Friday. | Customers who cannot log in or want a phone route. | Call 812-458-2242 |
| Drop box | Located along the drive in front of the Civic Center at 1 NW Martin Luther King Jr. Blvd.; include payment stub. | After-hours check/money-order drop-off. | Drop box details |
| Mail payment and stub to Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740. | Non-urgent check payments. | See address section |
Payment Posting Time and Proof: Don’t Miss This
Before 4:00 p.m.
EWSU says payments made before 4:00 p.m. post to the account the next business day.
After 4:00 p.m.
Payments after 4:00 p.m. are posted in two business days. Do not assume same-day posting if your account is urgent.
Save proof
Save confirmation number, date, amount, payment method, bill account, and bank/card proof until the account updates.
Phone, Office, Mail and Drop Box Details
Emergency line
812-421-2130
Use for discolored water, water line break, or sewer emergency any time.
EWSU office
1 N.W. Martin Luther King, Jr. Boulevard, Room 104, Evansville, IN 47708-1833.
Office detailsMail payment
Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740. Include the payment stub.
Mail instructionsEvansville Water Bill Kiosks and Old National Bank Pay Stations
Kiosks are useful when you need cash, check, or credit-card self-service. EWSU says you can scan the barcode on the bill or enter the eight-digit account number.
| Location type | Address / details | Availability | Best tip |
|---|---|---|---|
| Civic Center kiosk | 1 NW Martin Luther King, Jr. Boulevard, near the main entrance. | Anytime. | Good for after-hours payment; keep the receipt. |
| The Potter’s Wheel kiosk | 333 Jefferson Avenue. | 8 a.m.–5 p.m. Tuesday–Friday; 9 a.m.–11 a.m. Saturday; 9 a.m.–1 p.m. Sunday. | Check hours before going because this is not 24/7. |
| Mike’s Food Mart kiosk | 407 E. Riverside Drive. | 8 a.m.–10 p.m. daily. | Useful for evening self-service payment. |
| Old National Bank pay stations | 4500 Washington Ave; 961 Washington Ave; 3888 First Ave; 2121 W. Franklin St; 3535 N. Green River Rd; 5124 Pearl Dr. | Lobby or drive-thru during regular banking hours. | Use only listed Evansville branches and bring the bill/stub. |
Why MyWater Is Better Than Searching Every Month
Paperless billing
MyWater supports paperless billing so monthly statements arrive digitally instead of relying only on mail.
Auto Pay
Scheduled payments help avoid late fees when your budget and account are stable.
Usage history
MyWater shows current and previous water usage, which helps spot high bills, leaks, or unusual consumption.
Alerts and reminders
Use alerts, reminders, and Text To Pay if you want mobile-friendly billing control.
Auto Pay and E-Billing Setup Steps
Set up Auto Pay
- Create or log in to your MyWater account.
- Go to My Account.
- Choose Pay Bill Online.
- Select Auto Pay.
- Complete and save the payment information.
Turn on e-billing
- Log in to MyWater.
- Go to My Account.
- Select Settings.
- Choose Email.
- Click Paperless Bill and save.
Payment Arrangements: Ask Before the Shutoff Date
EWSU rule that matters: Payment arrangements may be available only if you are in good standing, have met previous arrangements, and contact EWSU on or before the shutoff date before the water is disconnected.
Apply at least 2 days early
EWSU says using the request form at least two days before shutoff helps ensure time for processing.
Do not wait until after disconnection
Payment arrangements cannot be made after the shutoff date has passed or after the account is disconnected.
Full past-due balance after shutoff
If the account is already disconnected, EWSU says the full past-due balance must be paid for service to resume.
Evansville Water Bill Relief and Assistance Programs
Bill Relief Program
Income-qualified customers with active City water service may receive a $30 monthly credit for up to 12 months, saving up to $360 a year.
Apply / learn moreWater Bill Assistance
Income-qualified customers in disconnect status or shut off for no more than 12 months may qualify for one-time assistance every 12 months up to $250.
Assistance noteLocal help agencies
EWSU lists CAPE, Catholic Charities, Mission of Grace, St. Vincent de Paul, HOPE of Evansville, and township trustees.
Agency list| Local assistance contact | Officially listed detail | Best question to ask |
|---|---|---|
| Community Action Program of Evansville | 401 SE 6th Street; 812-492-3941. | Do you currently have water bill or shutoff assistance funds? |
| Catholic Charities | 2111 Stringtown Road; 812-423-5456. | What documents do I need for utility help? |
| Mission of Grace | 418 E. Gum Street; 812-464-2919. | Do you help with EWSU bills or reconnection needs? |
| St. Vincent de Paul | 809 N. Lafayette Street; 812-425-3485. | Are appointments required for bill assistance? |
| HOPE of Evansville | 612 SE 4th Street; 812-423-3169 ext. 105. | Can you help before disconnection? |
Disconnected Water Service: Reconnect Steps
Pay the full past-due amount
EWSU says disconnected customers must pay the full past-due charges shown on the disconnect notice.
Submit the reconnect form
You need your account number, amount paid, and payment confirmation.
Turn off valves and faucets
EWSU says reconnection typically occurs the same day but can take up to 24 hours. Turn off valves and faucets to avoid running water during reconnection.
High Evansville Water Bill: What to Check First
Check usage history
Use MyWater to compare current and previous water usage. EWSU bills water use in hundreds of gallons.
Understand billLook for leaks
Leaky toilets, faucets, crawl-space leaks, service-pipe leaks, and underground leaks can raise bills quickly.
Leak adjustmentRepair first, then apply
For leak adjustment, EWSU requires repair proof. Submit within 90 days of the bill where the leak first appeared.
Adjustment rules| High-bill clue | What it may mean | Best official link |
|---|---|---|
| Bill says “Estimated” | EWSU says usage may show as estimated when data cannot be transmitted from the smart antenna on the meter to a nearby station. | Understanding my bill |
| Usage is much higher | Actual water use, leak, irrigation, household change, or meter-reading issue. | MyWater usage tools |
| Leak is repaired | You may be eligible for an adjustment after plumber repair and proof submission. | Leak adjustment |
| Small repair needed | Income-qualified customers may qualify for the Leak Repair Program with up to $1,000 in small repairs. | Leak Repair Program |
| Need bill estimate | EWSU has an official bill calculator; actual bills vary and the estimate excludes fees/credits. | Bill calculator |
Start, Stop, Move-Out and Irrigation Service
Start service
Use the move-in form to start a new Utility account or put service in your name at an existing residence.
Start service pageRenter note
EWSU says renters/tenants may be asked to upload a lease agreement or a photo of the lease.
Renter instructionsStop service
Use the move-out service form. Customer Service may contact you if more details are needed.
Stop service pageIrrigation account
EWSU says irrigation service can be activated/deactivated by form, and split meter service may help avoid increased sewer charges for irrigation, pools, or lawn watering.
Split meter detailsEvansville Water Bill Route Helper
This tool does not collect account data. Always confirm live balance, fees, and account status through EWSU or MyWater.
EWSU Office Map and Visit Planning
Use the map for planning only. Verify hours and service availability before visiting the Civic Center office.
Office address
1 N.W. Martin Luther King, Jr. Boulevard, Room 104, Evansville, IN 47708-1833.
Drop box
Located along the drive in front of the Civic Center. Include your payment stub.
Posting reminder
Payments retrieved or processed after cutoff may not post immediately, so do not wait if disconnection is near.
Official Evansville Water Bill Links Used in This Guide
Evansville Water Bill Payment FAQs
Where do I pay my Evansville water bill online?
Use the official MyWater EWSU portal at mywater.ewsu.com/portal. You can log in/register or use one-time payment.
Can I make a one-time EWSU payment without logging in?
Yes. EWSU says one-time online payment uses your account number and ZIP code, then lets you enter payment information.
What payment methods does EWSU accept online?
EWSU lists checking account, savings account, MasterCard, Visa, Discover, ATM card and debit card for online payment.
What is the Evansville water bill phone payment number?
EWSU says phone payments are handled by Smart Energy Water at 812-458-2242, available 8 a.m.–4:30 p.m. Monday–Friday.
What is the main EWSU customer service number?
Call 812-436-7846. EWSU lists phone hours Monday–Friday, 7:30 a.m.–4:00 p.m.
Where is the EWSU office?
The EWSU Customer Service office is at 1 N.W. Martin Luther King, Jr. Boulevard, Room 104, Evansville, Indiana 47708-1833.
How fast does an EWSU payment post?
EWSU says payments made before 4:00 p.m. post the next business day. Payments made after 4:00 p.m. post in two business days.
What if my water service is disconnected?
Pay the full past-due amount shown on the disconnect notice, submit the reconnect form with account number, amount paid and payment confirmation, and make sure valves and faucets are off. EWSU says reconnection usually occurs the same day but may take up to 24 hours, and a $45 fee is added.
Does EWSU offer water bill assistance?
Yes. EWSU lists payment arrangements, a Bill Relief Program, a Water Bill Assistance Program, payment assistance agencies, and a Leak Repair Program for eligible customers.
What should I do if my Evansville water bill is high?
Check MyWater usage history, look for estimated usage, inspect for leaks, use the bill calculator, and review EWSU leak adjustment or Leak Repair Program options if repairs are needed.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.