EPCOR My Account & Pay Bill Guide
Need to pay an EPCOR water bill? First confirm whether your bill is from EPCOR USA Arizona, EPCOR USA New Mexico, or EPCOR Canada. Then use the correct portal, AutoPay, phone IVR, bank bill pay, mail address, mobile app, or Customer Care route.
This guide gives practical steps, official links, processing-delay warnings, mail addresses, outage contacts, assistance options, scam red flags, and high-bill leak checks so users can complete the task without reading long paragraphs.
Start Here: Pick Your EPCOR Bill Situation
Use My Account for full tools or Pay Now for one-time payment with account number and last name/company name.
Log in to My AccountEPCOR says AutoPay lets your monthly bill be paid automatically from your bank account.
Sign up for AutoPayCall 1-800-383-0834 to use EPCOR’s interactive voice response system with a valid credit card.
Call 1-800-383-0834Report water outages or trouble at 1-800-383-0834. EPCOR lists emergency help 24 hours.
Arizona outage mapFirst: Make Sure You Are Paying the Right EPCOR
| Bill location | Use this official route | Why it matters | Official link |
|---|---|---|---|
| Arizona EPCOR customer | EPCOR USA My Account / Arizona payment page. | Arizona has its own bill-payment mail address and state-specific account pages. | Arizona pay bill |
| New Mexico EPCOR customer | EPCOR USA My Account / New Mexico payment page. | New Mexico has a separate bill-payment mail address and drop box information. | New Mexico pay bill |
| Canada / Alberta EPCOR customer | Use EPCOR Canada billing pages, not the USA payment path. | EPCOR Canada and EPCOR USA payment systems are different. | Canada pay bill |
| Not sure | Check the logo, state/province, mailing address, account number format and service address on your bill. | Wrong-region payments can delay posting or create account trouble. | EPCOR US contact |
Pay Your EPCOR Water Bill: Practical Steps With Official Links
Open EPCOR My Account or Pay Now
Use My Account if you want full tools, AutoPay, paperless billing, payment history, usage data, and fewer one-time-payment issues. Use Pay Now only when you want a fast one-time payment.
Compare login vs one-time fee
The Pay Now screen may show a one-time-payment fee. It also says logging in to your online account can avoid that fee. Check the final payment screen before submitting.
Use AutoPay if you want fewer late risks
EPCOR says AutoPay can pay your monthly bill automatically from your bank account. Allow time for setup, especially if a bill is already due.
Watch posting time before choosing bank bill pay
EPCOR says online transactions may need two business days to process, while bank bill-pay service can vary and may take three to five days to post to your EPCOR account.
Save proof and call if service is urgent
Keep the confirmation number, date, amount, account number, payment method and screenshot. For emergencies, water outages, or account status concerns, call EPCOR Customer Care at 1-800-383-0834.
EPCOR Payment Methods and Best Use
| Payment route | Official detail | Best for | Official action |
|---|---|---|---|
| My Account online | Secure online account management for bill payment and account tools. | Most customers, AutoPay, paperless billing, payment history and usage review. | Open My Account |
| Pay Now | One-time payment asks for account number and last name/company name. Pay Now may show a fee. | Fast one-time payment when you do not want full login. | Pay Now |
| AutoPay | EPCOR says monthly bill can be paid automatically from your bank account. | Recurring customers who want fewer missed payment risks. | Enroll after login |
| Through your bank | Set up EPCOR as a payee/biller; provide EPCOR account number and mailing information from the bill. Posting may take three to five days. | Customers who pay several bills from bank bill pay. | See bank-pay note |
| By phone | Call 1-800-383-0834 and use the interactive voice response system with a valid credit card. | Customers who prefer phone prompts or need customer-care access. | Call EPCOR |
| By mail | Make checks payable to EPCOR and mail to the correct state-specific payment address. | Non-urgent mailed payments. | See mail addresses |
| Mobile app | EPCOR USA app can make payments, manage AutoPay, view billing history, paperless billing, usage data and outage notifications. | Customers who want mobile self-service. | Mobile app features |
My Account and EPCOR USA Mobile App: What They Help With
Manage account
Contact pages say the online portal can view account summaries, request new service, transfer service, cancel service, update contact information and get service updates.
Open My AccountUse mobile app
The EPCOR USA app can make payments without signing in or log in for accounts, AutoPay, billing history, paperless billing, usage data and outage notifications.
App featuresPaperless billing
Paperless billing helps avoid missed paper bills. EPCOR notes monthly eBill emails come from an epcor.com email address.
Set preferencesEPCOR Mail Addresses: Arizona vs New Mexico
| State / use | Official address | Practical warning |
|---|---|---|
| Arizona bill payments | EPCOR AZ PO Box 37782 Boone, IA 50037-0782 |
Mail only when the bill is not urgent. Use your account number and allow mailing/posting time. |
| Arizona correspondence | EPCOR 5350 W Bell Road Suite 122 Glendale, AZ 85308 |
Use for correspondence, not as the bill-payment lockbox unless EPCOR instructs otherwise. |
| New Mexico bill payments | EPCOR NM PO Box 37783 Boone, IA 50037-0783 |
Do not mix Arizona and New Mexico payment boxes. |
| New Mexico correspondence | EPCOR 1005 N. Norris St. Clovis, NM 88101-6372 |
Use for correspondence and local customer-service matters. |
| New Mexico drop boxes | Clovis: 1005 N. Norris St. Edgewood: 38 Cactus Road |
Use only after checking whether your bill is urgent or needs same-day posting. |
EPCOR Phone, Emergency, Email and Hours
Customer hours
Monday–Friday 8 a.m.–7 p.m.; Saturday 8 a.m.–4:30 p.m.; closed Sunday and statutory holidays.
New Mexico contactPast Due, Payment Arrangement or Financial Assistance
Best action: Call EPCOR Customer Care at 1-800-383-0834 or email mywater@epcor.com if you are struggling to pay. EPCOR assistance pages mention Customer Care, payment arrangements, and the need to pay monthly arrangement installments plus current charges.
1. Check current balance
Use My Account, Pay Now, your bill, or Customer Care. Make sure current charges and past-due charges are both understood.
2. Ask before shutoff risk grows
Payment arrangements are easier to discuss before the account becomes urgent. Keep every email and confirmation number.
3. Pay current charges too
If you are on an arrangement, expect to keep up with monthly arrangement installment plus current charges unless EPCOR confirms otherwise.
High EPCOR Water Bill: Meter and Leak Checks
Dial meter leak check
EPCOR says the triangular dial is a low-flow indicator/leak detector. If all water is off and the triangle still spins, check plumbing for a leak.
Understand your meterAMR meter display
EPCOR explains AMR leak status: OFF means no leak indicated, FLASHING means intermittent leak, and ON CONTINUOUSLY means water use through all 96 intervals in 24 hours.
Leak indicator helpOutdoor use
In Arizona/New Mexico, irrigation, pool auto-fill, landscaping changes and hot weather can create real water-use spikes. Compare usage before disputing.
Conservation tips| What you notice | Likely reason | What to do |
|---|---|---|
| Meter triangle spins when water is off | Possible leak after the meter. | Check toilets, fixtures, irrigation, pool fill and plumbing. Document before calling. |
| AMR shows FLASHING | Intermittent leak or frequent water use during at least 50 of 96 15-minute intervals. | Look for cycling irrigation, toilet refill, water softener, pool auto-fill or timed appliance. |
| AMR shows ON CONTINUOUSLY | Continuous water use through all 96 15-minute intervals. | Treat it as urgent leak troubleshooting and call a plumber if you cannot find the source. |
| Bill changed but usage looks normal | Rate, tax/assessment, billing days, or district-specific charge. | Check “Understand Your Bill,” rates page, and contact Customer Care. |
Start, Stop or Transfer EPCOR Water Service
Start service
EPCOR says to call 1-800-383-0834. They will need your name, service address, phone number and preferred start date.
Start water serviceTransfer service
Contact pages say My Account can request new services, transfer services and update contact information.
Use My AccountStop service
Use My Account tools or call EPCOR. Prepare account number, service address, stop date and forwarding details.
Stop service infoRio Verde Foothills Customers: Special Billing Note
EPCOR says Rio Verde Foothills customers pay the EPCOR bill the same way as other customers: online, by phone, by mail or through AutoPay. Water purchased at the standpipe is billed directly to the EPCOR account, while a water hauler may send a separate delivery invoice.
EPCOR Payment Scam Red Flags
Suspicious payment demand
EPCOR warns customers to be suspicious if someone asks for immediate payment in cash, PayPal, bitcoin or MoneyGram.
Consumer scam guidanceEmail check
EPCOR says eBill emails come from an epcor.com email address. If it is not from epcor.com, treat it as a red flag.
Check account safelyDoor-to-door warning
EPCOR says it does not do door-to-door sales. If someone comes to sell or promote something as EPCOR, verify directly.
Call EPCOREPCOR Bill Pay Route Tool
Use this quick helper before choosing a payment method. It does not collect account numbers, card data or personal information.
EPCOR Office and Drop Box Map Help
EPCOR USA uses different correspondence and payment addresses by state. Use the correct mail address above for bill payments. The map below is for EPCOR Arizona correspondence orientation only, not a guarantee of in-person payment availability.
Arizona correspondence
EPCOR, 5350 W Bell Road Suite 122, Glendale, AZ 85308.
New Mexico drop boxes
Clovis: 1005 N. Norris St. Edgewood: 38 Cactus Road.
Urgent help
For emergency, outage or service trouble, call 1-800-383-0834 instead of mailing or driving without checking first.
Official EPCOR Links Used in This Guide
EPCOR Water Bill Payment FAQs
Where do I pay my EPCOR water bill online?
Use the official EPCOR My Account portal at myaccount.epcor.com. You can also use Pay Now for a one-time payment, but check the fee screen before submitting.
What information do I need for EPCOR Pay Now?
The Pay Now page asks for account number and last name/company name. Have your EPCOR bill ready before starting.
Is there a fee for EPCOR one-time payment?
The EPCOR Pay Now screen may show a one-time-payment fee and says logging into your online account can avoid that fee. Always check the final payment screen.
What is EPCOR’s bill payment phone number?
Call 1-800-383-0834 to use EPCOR’s interactive voice response system and pay with a valid credit card. This is also the main Customer Care and emergency number listed on EPCOR USA contact pages.
How long does EPCOR online payment take to process?
EPCOR says to allow two business days for online transactions to be processed. Bank bill-pay services may take three to five days to post to your EPCOR account.
Where do I mail an EPCOR Arizona payment?
Make checks payable to EPCOR and mail Arizona bill payments to EPCOR AZ, PO Box 37782, Boone, IA 50037-0782.
Where do I mail an EPCOR New Mexico payment?
Make checks payable to EPCOR and mail New Mexico bill payments to EPCOR NM, PO Box 37783, Boone, IA 50037-0783.
How do I start EPCOR water service?
Call 1-800-383-0834. EPCOR says it will need your name, service address, phone number and preferred start date.
What should I do if my EPCOR water bill is high?
Check your meter, low-flow indicator, AMR leak status, toilets, irrigation, pool fill and outdoor plumbing. If all water is off and the leak indicator still shows use, investigate plumbing and contact EPCOR Customer Care if needed.
Does this page collect EPCOR payments?
No. This is an informational guide. Use official EPCOR links for live payment, balance, AutoPay, service status, assistance, outage reporting and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.