Pay Your DSM Water Works Bill Online, Login, One Time Pay and Payment Options
This Des Moines Water Works guide helps customers pay a water bill through the official MyAccount portal, use One Time Pay without registration, create a login, pay by phone, use pay stations, contact customer service and understand payment arrangement options.
🔒 Official Des Moines Water Works Bill Payment Resources
DSM Water Works Bill Pay Basics: MyAccount, One Time Pay, Customer Number and Account Number
Des Moines Water Works customers can pay bills through the official MyAccount portal. The portal supports One Time Pay without registration and registered account access for viewing bills, tracking usage, receiving alerts and using convenient payment features.
For MyAccount registration or lookup, DMWW says customers need a 7-digit Customer Number and a 6-digit Account Number. The portal shows this as Customer Number-Account Number and says to include the hyphen between the two numbers.
If you cannot find your Customer-Account Number, DMWW says to email customer service with your name and service address. Use the official email address: customerservice@dmww.com.
| Need | Best Official Place | What To Do |
|---|---|---|
| Pay online quickly | MyAccount One Time Pay | Use Pay Bill Now without creating an account. |
| Create portal login | MyAccount Create Account | Use name on account, Customer-Account Number and email. |
| Reset old portal password | Forgot your Password link | Registered users from prior payment site may need password reset. |
| Payment arrangement | Customer Service | Call 515-283-8700 before the bill becomes urgent. |
| Emergency or outage | DMWW emergency phone / website | Call 515-283-8700 or check outage/advisory information. |
How to Pay Des Moines Water Works Bill Online Through MyAccount
The official DMWW MyAccount portal is the best starting point for online payment. You can pay without registration or create a portal account for more account control.
1
Open the official MyAccount portal
Use myaccount.dmww.com
Start from the official Des Moines Water Works website or open the official MyAccount portal directly. Confirm the page says Des Moines Water Works before entering account details.
2
Choose One Time Pay or account login
One Time Pay does not require registration
Choose Pay Bill Now / One Time Pay if you only need to make a quick payment. Create an account or log in if you want to view bills, usage, alerts, trends and other payment features.
3
Use your Customer Number-Account Number format
Include the hyphen between numbers
DMWW says customers need the 7-digit Customer Number and 6-digit Account Number. The portal says to include the hyphen between your Customer Number and Account Number.
4
Review balance, service address and payment method
Avoid wrong-account payment
Before submitting, confirm the service address, account number, customer name, balance and payment method. This is especially important for landlords, businesses and customers managing more than one property.
5
Save confirmation and check posting
Keep proof until account updates
Save the confirmation number, paid amount, payment date, Customer-Account Number and screenshot. If your account is near a service deadline, call DMWW to confirm account-specific posting or arrangement rules.
Des Moines Water Works Payment Options: Online, Phone, Office, Pay Stations and Arrangements
DMWW customers have several payment options. Choose the method based on timing, fee, need for proof, and whether your account has a termination or service-risk notice.
Best routine method
Use the MyAccount portal or One Time Pay for fast online payment and digital confirmation.
Best urgent help
Call 515-283-8700 if you cannot pay, have a service deadline, or need arrangement guidance.
Best usage tracking
Create a MyAccount login to view meter data, track trends and set alerts for unusual water usage.
| Payment Method | Official Detail | Practical Tip |
|---|---|---|
| One Time Pay | Available in MyAccount with no registration required. | Best for quick one-off payment. |
| MyAccount login | View bills, pay or schedule payments, track usage and set alerts. | Best for ongoing account control. |
| Electronic check | DMWW payment options mention electronic check. | Often useful when you want to avoid card-style convenience costs. |
| Credit card | DMWW payment options mention a credit card fee and transaction limit. | Review the final fee and limits before paying. |
| Phone / customer service | Call 515-283-8700 for customer service and emergency support. | Use if payment is urgent or you need arrangement help. |
| Pay stations | DMWW lists many local pay stations, including Hy-Vee stores. | Allow up to 10 days processing and do not use for termination notices. |
DMWW Pay Stations: Hy-Vee and Local Store Payment Rules
Des Moines Water Works lists local pay stations for customers who prefer to pay away from the office. This option is convenient, but it is not ideal for urgent payment situations.
| Pay Station Rule | What It Means | Best Action |
|---|---|---|
| Bring recent bill | DMWW says you must present your most recent billing statement. | Take the printed or latest bill with account details. |
| Processing can take time | Payments can take up to 10 days to reach DMWW. | Do not use pay stations near shutoff or due-date risk. |
| Pay station may charge fee | Fees are not collected by DMWW. | Ask the store/pay station about its fee before paying. |
| Not directly linked | Your account is credited only when payment reaches DMWW. | Keep the receipt until the account updates. |
| Termination notices excluded | Pay station cannot solve termination notice payment. | Pay at DMWW office or contact customer service. |
Real DSM Water Works Bill Tips That Save Time, Fees and Service Stress
These practical checks help DMWW customers avoid wrong-account payment, pay-station posting delays, password reset problems and high-usage surprises.
Use the hyphen correctly
MyAccount says to include the hyphen between the 7-digit Customer Number and 6-digit Account Number.
Reset password if you used old portal
Registered users from the previous payment site may need to use the Forgot your Password link.
Use One Time Pay for quick payment
One Time Pay is best if you only need to pay now and do not want to create a portal login.
Avoid pay stations near deadline
Pay station payments can take up to 10 days to be received and credited by DMWW.
Use alerts for high usage
MyAccount can help track usage and alert you about patterns that may indicate waste or leaks.
Call early if you cannot pay
DMWW says customers unable to pay should contact Customer Service to discuss payment arrangement eligibility.
Need Help Paying a Des Moines Water Works Bill?
If you cannot pay your DMWW bill on time, contact customer service before the account becomes urgent. DMWW says customers who are unable to pay should contact Customer Service to discuss payment arrangement eligibility or connection with community resources.
Payment arrangements
Call 515-283-8700 and ask whether your account is eligible for a payment arrangement.
Usage and leak review
Use MyAccount usage tools and alerts to spot trends before the bill becomes a bigger problem.
1
Call before the due date becomes urgent
Earlier contact gives better options
Call 515-283-8700 and clearly explain your account situation, amount due and when you can pay. Ask about payment arrangement eligibility.
2
Ask about community resources
Useful for temporary hardship
DMWW payment options mention connecting customers with community resources when they cannot pay. Ask customer service what resources may apply to your situation.
3
Use MyAccount data for high usage
Usage alerts can catch problems early
The MyAccount portal says customers can track usage, compare trends, create markers and receive water-related alerts. This can help catch running toilets, irrigation changes or unusual use.
Des Moines Water Works Phone Number, Office Address, Email, Hours and Emergency Contact
Use these official DMWW details for bill payment help, account number help, payment arrangement questions, water service questions, outage/advisory support and emergency water issues.
DMWW Customer Service
Phone: 515-283-8700
Email: customerservice@dmww.com
Office: 2201 George Flagg Parkway, Des Moines, IA 50321
Hours: Monday–Friday, 8:00 AM–4:30 PM
Emergency & Payment Notes
Emergency: DMWW says to call 515-283-8700, 24 hours a day, 7 days a week.
Account lookup: Email name and service address if you need help locating Customer-Account Number.
Pay station caution: Allow up to 10 days processing time.
Des Moines Water Works
2201 George Flagg Parkway, Des Moines, IA 50321
Customer service office hours are listed as Monday through Friday, 8:00 AM to 4:30 PM. Confirm holiday closures before visiting.
DMWW Bill Higher Than Normal? Check Usage Trends, Alerts, Leaks and Pay Station Delays
A higher Des Moines Water Works bill may come from real usage, running toilets, irrigation, outdoor watering, leaks, previous unpaid balance, sewer/related charges, or a payment not yet credited.
| High Bill Clue | Possible Reason | What To Do |
|---|---|---|
| Usage jumped suddenly | Running toilet, irrigation change, outdoor faucet or hidden leak. | Use MyAccount usage data and alerts to compare patterns. |
| Payment missing | Pay station delay, wrong account, processing time or missing confirmation. | Call with confirmation number, receipt and payment date. |
| Pay station payment not posted | Pay stations are not directly linked to DMWW billing system. | Allow up to 10 days and keep the receipt. |
| Portal login problem | Old portal user may need password reset. | Use Forgot your Password link on MyAccount. |
| Water outage or advisory | Service area issue, maintenance or advisory condition. | Check DMWW water outages/advisory areas or call 515-283-8700. |
DSM Water Works Bill Pay FAQs
These answers cover common Des Moines Water Works MyAccount, One Time Pay, login, customer number, account number, phone payment, pay station and assistance questions.
Where can I pay my Des Moines Water Works bill online?▾
Use the official DMWW MyAccount portal at myaccount.dmww.com. You can use One Time Pay or log in/create an account.
Can I pay without registering?▾
Yes. The MyAccount portal offers One Time Pay with no registration required.
What account details do I need?▾
You need your DMWW Customer Number and Account Number. The portal says the Customer Number is 7 digits, the Account Number is 6 digits, and the hyphen between them must be included.
What is the DMWW customer service phone number?▾
Call Des Moines Water Works Customer Service at 515-283-8700.
What is the DMWW customer service email?▾
Email customerservice@dmww.com. If you need help locating your Customer-Account Number, include your name and service address.
Where is the Des Moines Water Works office?▾
The office is at 2201 George Flagg Parkway, Des Moines, IA 50321.
What are DMWW office hours?▾
Customer service office hours are Monday through Friday, 8:00 AM to 4:30 PM.
Can I pay at Hy-Vee or local pay stations?▾
Yes, DMWW lists local pay stations including several Hy-Vee stores. Bring your most recent billing statement, expect possible pay-station fees, and allow up to 10 days for processing.
What if I cannot pay my DMWW bill?▾
Call DMWW Customer Service at 515-283-8700 to discuss payment arrangement eligibility or connection with community resources.
Is WaterBillsPay.org the official Des Moines Water Works website?▾
No. WaterBillsPay.org is an independent informational guide. Use official Des Moines Water Works links for payments, billing, account changes and emergency decisions.
Official DMWW Links Used for This Guide
Use these official resources for final payment, billing, account, pay station, payment arrangement and emergency decisions.
| Resource | Official Link | Use It For |
|---|---|---|
| MyAccount Portal | DMWW MyAccount | One Time Pay, login, registration, bills, usage tracking, alerts and payment features. |
| DMWW Homepage | Des Moines Water Works | Pay My Bill, Account Sign In, water outages and advisory areas. |
| Payment Options | DMWW Payment Options | Payment methods, electronic check, credit card, fee and arrangement information. |
| Pay Stations | DMWW Pay Stations | Hy-Vee and local pay station locations, rules, processing warnings and termination notice restrictions. |
| Customer Service | DMWW Customer Service | Customer service email, office address, office hours and account help. |
| Customer Service Phone | 515-283-8700 | Billing help, emergency support, payment arrangement eligibility and customer service. |