Cullman County Water Account Help
Cullman County water customers usually need one of three answers fast: where to pay, who to call, and what to do if the bill is high, late, or tied to a new meter. This guide separates County Water Department details from City of Cullman and Cullman Electric billing confusion, then gives the exact steps for payments, new service, leak adjustments, rates, arrangements, service shutoff, and line-locate issues.
Choose the Right Cullman County Water Action
Call Cullman County Water Department at 256-734-2900 for account-specific help, billing, leaks, payment plans, or service questions.
County Water pageIf your Cullman Electric bill includes county water, use Cullman EC’s payment and water/sanitation instructions.
Cullman EC infoResidential existing-meter and new tap applications may be handled at Cullman EC, 1749 Eva Road NE, with required documents.
Customer service PDFRepair the leak first, gather proof, then ask CCWD about a one-time leak adjustment or payment plan before the bill is delinquent.
Rules PDFOfficial Cullman County Water Department Snapshot
These are the core details to confirm before you pay, apply, call, mail, or visit.
Phone support
256-734-2900. Use for billing, service, line leaks, high usage, rules, rates, arrangements, and account questions.
Office address
2020 Beech Ave SE
Cullman, AL 35056.
Mailing address
P.O. Box 1084
Cullman, AL 35056.
Office hours
Monday–Friday, 6:00 AM to 4:30 PM. Call early for same-day issues.
Cullman County Water Bill Payment Options
Payment can be confusing because Cullman County Water, Cullman Electric Cooperative billing, and City of Cullman Water & Sewer are different. Use the name on your actual bill first.
| Situation | Best route | What to check first | User mistake to avoid |
|---|---|---|---|
| Your bill says Cullman County Water Department | Call 256-734-2900 or follow the payment instructions printed on your county water bill. | Customer name, meter/service address, amount due, penalty date, and whether your bill is handled through Cullman EC. | Do not use a City of Cullman portal just because the search result says “Cullman water.” |
| Your Cullman EC bill includes Cullman County water | Use Cullman Electric Cooperative’s billing/payment route for customers whose electric and water charges are combined. | Confirm the water line item is Cullman County Water, not Arley or another system. | Expecting Cullman EC to adjust water charges; they say water account balance questions go to the water department. |
| You are mailing payment or paperwork | Use the address shown on the bill or county mailing address: P.O. Box 1084, Cullman, AL 35056. | Account/customer number and bill stub if available. | Mailing too close to a delinquent or cutoff date. |
| You have a high bill, leak, or disputed usage | Call Cullman County Water Department at 256-734-2900 before the bill becomes delinquent. | Usage, average usage, repair proof, photos, plumber receipt, and account holder ID. | Waiting until after delinquency and expecting the dispute to stop shutoff. |
| You are unsure who serves your address | Check your meter/bill or call Cullman County Water Department with the 911 service address. | Several towns and systems operate in the Cullman area. | Paying the wrong utility because “Cullman” appears in the name. |
County Water vs City of Cullman vs Other Local Water Systems
Cullman County Water
County system serving parts of Cullman, Morgan, Walker, and Winston counties. Official phone: 256-734-2900.
City of Cullman water
City of Cullman Water & Sewer is separate. Use the City website only if your bill says City of Cullman.
Other systems nearby
Cullman EC notes other area providers may include Arley, Hanceville, Vinemont, Johnson Crossing, Walter, East Cullman, Addison, and others.
New Service, Existing Meter, and New Tap Rules
This is where most users need exact detail. New account setup is not just a payment button.
Apply at Eva Road for residential service
The customer service document says residential service with an existing meter and new service taps may be applied for at Cullman Electric Cooperative, 1749 Eva Road NE, Cullman, AL 35055.
Bring required documents
Bring two forms of ID, at least one photo ID, proof of ownership or approved owner form, meter serial number, 911 address, and payment of any delinquent amounts by the same applicant.
Existing meter connection
Rules say an existing meter may be unlocked within 48 hours if the account is approved and there is no impending balance due under the applicant’s name.
| New service item | Official rule to know | Why it matters |
|---|---|---|
| New tap application | Customer must provide a 911 address, billing address, valid phone number, photo ID, property deed or owner permission, full tap payment, and signed acknowledgement of CCWD rules. | Incomplete applications delay tap acceptance. |
| Pressure check | CCWD determines if sufficient pressure exists. The rules reference a 20 psi threshold. | If pressure is not sufficient, the tap fee may be refunded instead of service being installed. |
| Shut-off valve | Customer must install a permanent inline shut-off valve immediately adjoining the check valve at the meter. | Spigots do not count. If lock removal is requested before the required valve is installed, a fee may apply. |
| Minimum active term | New water service must remain active for a minimum of 12 months once active. | Early disconnection can leave the applying customer responsible for minimum billing amounts. |
| Customer-side plumbing | CCWD says the customer is liable for connections, maintenance, and leaks on the customer’s side of the check valve. | County employees do not repair customer leaks. |
Cullman County Water Rates and Common Fees
The official rate schedule can change, so use these numbers for planning and confirm the current bill or rate PDF before making decisions.
| Rate / fee item | Official rate schedule example | Useful meaning for customers |
|---|---|---|
| First 2,000 gallons | $35.87 + tax | This is effectively the minimum water charge block shown on the schedule. |
| 2,000–5,000 gallons | $17.41 per thousand + tax | Small usage increases over the minimum can change the bill quickly. |
| 5,000–10,000 gallons | $15.83 per thousand + tax | Watch this tier during irrigation, livestock, pool fill, or leak months. |
| 10,000–15,000 gallons | $13.72 per thousand + tax | High usage should trigger a leak and meter-history check. |
| Over 15,000 gallons | $10.55 per thousand + tax | Do not assume a lower tier rate means a low total bill; total usage still matters. |
| Service fee | $100.00 on the 11/1/2025 schedule | Relevant when starting service or account handling requires a service fee. |
| Nonpayment lock fee | $100.00 | Late payment can create extra cost beyond the original water bill. |
| After-hours / same-day service fee | $300.00 | Call early in the day if your issue can wait until regular handling. |
| Unauthorized reconnect / meter tampering | $500.00 | Never reconnect yourself after service is locked or disconnected. |
| Delinquent penalty | 10% | Rules say a 10% penalty is added upon delinquency. |
Late Bill, Penalty, Cutoff, and Reconnect Rules
Penalty date matters
Rules say payment is due when the bill is rendered and becomes delinquent one day after the penalty date on the bill, with weekend/holiday handling described in the rules.
10% penalty
A 10% penalty is added upon delinquency. Do not wait until the lock/cutoff stage if you need an arrangement or payment plan.
Cutoff date
Rules say disconnection/cutoff date is 10 days past the current bill due date, and reconnect requires unpaid balance plus applicable fees.
High Bill or Leak Adjustment: What To Check First
CCWD’s rules give customers a path for certain leak situations, but it is not automatic and the timing matters.
Check silent leaks
Toilets, outdoor spigots, livestock lines, garden lines, water heater areas, damp ground, and customer-side service lines can cause high usage.
Repair and document
The leak must be repaired before adjustment. Save repair date, photos, materials receipt, plumber invoice, and meter reading notes.
Call before delinquency
Rules warn that late-fee adjustment can be denied if the request is not received before the due date on the affected bill.
| Leak adjustment rule | What it means | Action to take |
|---|---|---|
| One-time adjustment | CCWD may make a one-time leak adjustment per active account with at least 12 full billed cycles. | Ask only when the leak and usage increase are serious enough to justify using the one-time option. |
| Usage threshold | Rules say the use in question must be at least 2 times the average usage. | Compare current gallons against your average before calling. |
| Repair first | The leak must be repaired before any adjustment is given. | Do not wait for the department to repair a customer-side leak; rules say employees do not repair customer leaks. |
| Account holder request | The request must be made by the person listed on the account with proof of identity. | Tenants, landlords, and family members should confirm whose name is on the account before calling. |
| Department discretion | CCWD reserves the right to deny any requested adjustment. | Bring strong documentation and act before the bill becomes delinquent. |
Payment Plans and Arrangements
Payment plan threshold
Rules say CCWD will work out a payment plan when a customer’s bill is more than four times their average monthly use.
Account holder signs
The person signing the payment plan must be the person listed on the account and must provide proof of identity.
Three arrangements
Rules say CCWD allows customers 3 arrangements per year to extend current payment to the next due date without being locked for nonpayment.
Meter Reread, Meter Test, or Disputed Bill
| Question | Rule / detail | Best customer action |
|---|---|---|
| I think the bill is wrong | Rules say customers must notify CCWD before the bill becomes delinquent. A claim after delinquency may not stop discontinuance. | Call 256-734-2900 before the due date and keep the bill, usage, and prior payment details ready. |
| Can I request a reread? | At the customer’s request, CCWD will reread a meter. If the meter was over-read, no charge is made; if the reading is correct, a reread fee applies. | Request a reread when usage looks impossible after checking leaks and previous balance. |
| Can I request meter testing? | After payment for a meter test, CCWD will test the meter. If it over-registers beyond 5%, the meter testing fee is refunded. | Ask about the current test fee and whether an appointment is needed if you want to be present. |
| Who owns the meter? | Rules say meters and associated parts are property of Cullman County Water Department. | Do not tamper with meter or curb stop; damage fees and penalties may apply. |
Stop Service, Final Reading, or Moving
Request termination clearly
Rules say a customer may call, come in person, mail, or fax/email a termination request to Cullman Electric Cooperative or Cullman County Water Department.
Get a final reading
A final reading is taken within 48 hours after the request is completed, and a final bill is computed and mailed to the forwarding address.
Do not assume your responsibility ended
Rules say the customer remains responsible until CCWD receives the request in writing or a new tenant applies for water service for that location.
Verify termination
The customer is responsible for verifying that service has been terminated in their name. Keep the date, forwarding address, and any confirmation.
Water Line Locates Before Digging
Call Alabama One-Call
CCWD rules say the department is a member of Alabama One-Call. Call 1-800-292-8525 before digging.
48-hour minimum notice
Rules say excavators and customers must give utility companies a minimum 48-hour notice before digging.
No-locate damage cost
If a CCWD water line is ruptured without a locate, charges can apply. Do not dig first and call later.
Local Cullman County Water Tips That Prevent Problems
Do not confuse County and City water
The City of Cullman Water & Sewer portal is not automatically correct for a Cullman County Water Department account. The safest check is the utility name on your bill and the phone number printed there.
Cullman EC may bill, but it does not repair water lines
Cullman EC says it provides billing for some Cullman County Water customers, but water outages, leaks, and account-balance adjustments should go to the water department.
Rural usage can spike fast
Garden lines, livestock waterers, long private lines, outdoor spigots, and buried customer-side leaks can create high usage before you notice surface water.
Know your shut-off valve
Rules say customers are responsible for knowing where the meter is located and how to turn off water in an emergency, and for installing/using their own shut-off valve.
Cullman County Water Department Office Map
Use this map for the county water office address. Call before driving if the issue is account-specific, high usage, new meter approval, or urgent shutoff/reconnect timing.
County office
2020 Beech Ave SE, Cullman, AL 35056.
Office hours
Monday–Friday, 6:00 AM–4:30 PM.
Bring with you
Bill, customer number, service address, ID, repair proof, meter serial, deed/owner permission, or application documents.
Official Cullman County Water Links Used
Cullman County Water Department FAQs
What is the Cullman County Water Department phone number?
Call 256-734-2900 for Cullman County Water Department billing, service, high-bill, leak, rules, rates, and account questions.
Where is the Cullman County Water Department office?
The county water office is at 2020 Beech Ave SE, Cullman, AL 35056. The mailing address listed by the county is P.O. Box 1084, Cullman, AL 35056.
What are Cullman County Water Department office hours?
The official county page lists Monday–Friday, 6:00 AM to 4:30 PM.
How do I pay my Cullman County water bill?
Use the payment instructions printed on your bill. If your water charge is billed through Cullman Electric Cooperative, use Cullman EC’s payment route. If you are unsure, call Cullman County Water Department at 256-734-2900 before paying.
Is the City of Cullman Water & Sewer portal the same as Cullman County Water Department?
No. City of Cullman Water & Sewer and Cullman County Water Department are different. Use the utility name printed on your bill to choose the correct payment route.
What documents are needed for new Cullman County water service?
Customer service information lists items such as two forms of ID with at least one photo ID, service fee, proof of ownership or approved owner form, meter serial number, delinquent amounts paid, and a 911 address.
Can I get a leak adjustment from Cullman County Water Department?
CCWD may allow a one-time leak adjustment per active account with at least 12 full billed cycles if the usage is at least two times average usage, the leak is repaired, the account holder requests it with proof of identity, and the request is timely.
What happens if a Cullman County water bill is late?
Rules say a 10% penalty is added upon delinquency, and the cutoff date is 10 days past the current bill due date. Reconnection requires unpaid balance plus applicable fees.
Does Cullman County Water Department repair leaks on my side?
No. The rules state that Cullman County Water Department employees do not repair customer leaks. Customers are responsible for customer-side connections, maintenance, and leaks.
Who do I call before digging near a water line?
Call Alabama One-Call at 1-800-292-8525 and give at least 48 hours’ notice. For emergency locate needs after normal business hours, CCWD rules say to call 256-734-2900 and leave a detailed message.
Is WaterBillsPay.org the official Cullman County Water Department website?
No. This is an independent informational guide. Use the official Cullman County Water Department, Cullman Electric Cooperative, or City of Cullman links that match your actual bill.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.