Craven County Water Account & Bill Help
Need to pay a Craven County Water bill, use Quick Pay, register for e-Billing, avoid disconnection, handle a high bill, set up service, or understand leak adjustment rules? Start with the official Craven County Bill Pay page and Tyler Technologies utility portal.
Do This First If You Just Want To Pay
Use the Craven County Water Department Tyler utility billing portal.
Open portalNo login is needed for one-time payment. Have your account number ready.
Quick PayCard payments are 3.95% with $2.50 minimum. eCheck/ACH processing is $1.95.
Fee detailsKeep receipt, confirmation, payment method, amount, date, and account number.
Get routeCraven County Water Bill Pay Quick Facts
Online portal
Craven County Water uses the Tyler Technologies Municipal Online Payments portal for utility billing.
Quick Pay
Quick Pay lets you make a one-time payment without registering. The portal says you need your account number.
Office
Water Department: 2830 Neuse Boulevard, New Bern, NC 28560. Phone: 252-636-6615.
After-hours emergency
The Water Department page says after-hours emergencies should call 252-636-6615.
Quick Pay vs Registered Utility Account
Use Quick Pay when…
- You just need a one-time water bill payment.
- You have the correct account number from the bill.
- You do not need to manage multiple accounts.
- You do not need e-Billing setup today.
Register when…
- You want to view water account details.
- You manage single or multiple accounts.
- You want multi-bill pay.
- You want e-Billing through the portal.
Craven County Water Payment Methods
| Method | Official detail | Best for | Watch out |
|---|---|---|---|
| Online Quick Pay | One-time payment through Tyler portal. No login required. | Fast bill payment when you have your account number. | Check the fee before submitting. |
| Registered online account | View account details, manage single and multi-accounts, multi-bill pay, and e-Billing. | Customers who pay monthly or manage more than one property. | You need account number, customer number, payment method and email address to set up. |
| In person | Customers may pay at 2830 Neuse Blvd. with cash, check or money order. | Customers who want office help or cash/check/money order payment. | For new service setup in office, arrive before 4:30 p.m. |
| After-hours drop box | Drop box is available after business hours for check or money order only. | Non-urgent check or money order drop-off. | Do not deposit cash in the drop box. |
| Mail check or money order to the address on your bill and include the payment stub from the bottom of the bill. | Non-urgent payment when you have enough mailing time. | Mail is risky if the bill is near delinquent or disconnection date. | |
| Wal-Mart Money Center | Pay with cash or debit card using your current bill; Wal-Mart charges a fee based on delivery time. | Customers who need a retail cash/debit option. | You must call the Water office with the confirmation number printed on the receipt. |
Online Payment Fees
| Payment type | Fee listed by Craven County | What it means |
|---|---|---|
| Debit card | 3.95%, minimum $2.50 | Convenient, but fee grows with payment amount. |
| Credit card | 3.95%, minimum $2.50 | Same fee structure as debit card. |
| Payer eCheck / ACH processing | $1.95 | Often cheaper than card for larger bills, but verify bank details carefully. |
| Cash/check/money order in office | No online processing fee listed | Good option if you are local and can visit during office hours. |
| Check/money order by mail or drop box | No online processing fee listed | Use only when not urgent and never put cash in the drop box. |
Wal-Mart / CheckFree Payment Warning
Official warning in plain English: Craven County says Wal-Mart uses CheckFree and can provide a confirmation number the Water office can validate. If you pay through Wal-Mart, you must call the Water office with the confirmation number printed on your receipt.
Bring current bill
Wal-Mart payment requires a copy of your current bill and can be paid with cash or debit card.
Call after paying
Call 252-636-6615 with the confirmation number from your Wal-Mart receipt.
No service connections
Craven County says customers cannot pay any CheckFree entity for service connections.
Due Dates, Penalty and Disconnection Timeline
20 days after billing
Bills become delinquent 20 days after the billing date. A 10% penalty is applied after delinquency.
50 days after billing
If the bill is not paid within 50 days of the billing date, water service will be disconnected.
No robo-call reminder
Craven County says it does not call or robo-call customers to remind them of due dates or disconnection dates.
| Billing area | Typical billing window | What to do |
|---|---|---|
| Neuse River | Between the 1st and 5th of each month | Use the bill date printed on your monthly bill to calculate the penalty and disconnection timeline. |
| Township 6 | Between the 5th and 10th of each month | Ask the office if you are unsure which billing area applies to your account. |
| North West Craven | Between the 15th and 20th of each month | Do not wait for a reminder call; the County says it does not send one. |
| East Craven | Between the 20th and 25th of each month | Use Notify Me calendar alerts only as a general reminder; they are not account-specific. |
Craven County Water Rates to Check Before Calling About a High Bill
The current County fee schedule should always be the final source, but this table gives the practical residential and non-residential structure from the Craven County Fee Schedule effective September 1, 2025.
| Customer type | Usage tier | Charge | Why it matters |
|---|---|---|---|
| Residential | 0–3,000 gallons | $17.00 | Minimum/base tier for low-use homes. |
| Residential | 3,001–6,000 gallons | $3.50 per 1,000 gallons | Normal household usage may fall here depending on family size. |
| Residential | 6,001–9,000 gallons | $4.00 per 1,000 gallons | Higher usage starts increasing the bill faster. |
| Residential | 9,001–12,000 gallons | $4.50 per 1,000 gallons | Check irrigation, toilets, hoses and leaks if unexpected. |
| Residential | 12,001–15,000 gallons | $5.50 per 1,000 gallons | A leak can push you into costly upper tiers. |
| Residential | Over 15,000 gallons | $6.50 per 1,000 gallons | Urgent leak/usage review is smart if this is unusual. |
| Non-residential | 0–3,000 gallons | $24.00 | Business base tier differs from residential. |
| Non-residential | Over 15,000 gallons | $4.25 per 1,000 gallons | Review the full fee schedule for non-residential tiers. |
Does Craven County Water Serve Your Address?
Official township coverage
Craven County Water provides service to residents of Townships 1, 3, 7, 9 and portions of Townships 5, 6 and 8.
Examples of served areas
The FAQ lists areas outside city limits, including portions of Harlowe, Havelock, James City, Brice’s Creek, Vanceboro, Ernul, Cove City, Fort Barnwell, Jasper and Spring Garden.
Unsure provider?
Call 252-636-6615. Customer Service can tell you whether Craven County Water services your address.
How To Set Up New Craven County Water Service
Choose setup method
You can set up service in the office, by mailing forms, or by using the online water application.
Prepare required documents
Bring or include your lease or purchase agreement, state or federally issued photo ID, and payment for fees.
Arrive early for office setup
Office hours are 8 a.m.–5 p.m., Monday–Friday, but for new service in person, the County asks customers to come no later than 4:30 p.m.
Watch for clerk email if applying online
After completing the online forms, a Customer Service Clerk sends email instructions for paying required fees.
If You Cannot Pay: Hardship and Assistance Routes
Important official note: Craven County Water says it does not offer payment arrangements. Customers facing hardship should seek outside assistance quickly, because the delinquency and disconnection timeline still applies.
| Help route listed by County FAQ | Use when | Practical next step |
|---|---|---|
| Craven County Social Services | You need county assistance screening or benefit guidance. | Contact Social Services with your water bill, account number and disconnection risk. |
| Salvation Army | You need local emergency assistance. | Ask whether water-bill help is available and water-bill help is available and what documents are required. |
| Religious Community Services | You need New Bern-area assistance resources. | Call before the due date; funds and eligibility may vary. |
| Catholic Charities | You need charity-based assistance screening. | Ask about current utility-assistance availability. |
| Your place of worship | You have a faith community that may maintain emergency funds. | Bring the bill, deadline and amount due. |
High Bill or Leak: Craven County Adjustment Rules
48-hour repair window
Customer must make repairs within 48 hours after notification by Water Department personnel or upon creation of the bill.
Proof is required
Provide a signed statement or bill from a North Carolina licensed plumber, or an itemized store receipt for repair parts.
One adjustment
Only one adjustment is allowed in a consecutive 12-month period, and the bill must be at least $50.
| Adjustment rule | What it means | What to do |
|---|---|---|
| Consumption must be at least twice the average | The billed consumption must be at least double the surrounding 12-month average, unless 12-month data is unavailable. | Compare current usage to prior bills before applying. |
| Customer pays average plus half over average | Customer pays the 12-month average plus one-half of the excess amount; County absorbs the remainder. | Ask the office how the calculation applies to your bill. |
| Repair proof must be specific | A general statement without repair proof may not be enough. | Keep plumber bill, repair receipt, date and photos. |
| One adjustment per 12 months | A second leak soon after may not qualify. | Fix the root cause, not just the visible symptom. |
System Pressure Advisory vs Boil Water Notice
System Pressure Advisory
An SPA is a precautionary statement when the water distribution system could possibly be contaminated. The County recommends boiling water for human consumption until lifted.
Boil Water Notice
A boil water notice is issued when contamination is confirmed. Customers must boil water or use bottled water until the notice is lifted.
Boil water correctly
Bring water to a rolling boil for one minute, then let it cool before using for drinking, brushing teeth, making ice, washing dishes or food preparation.
Use bottled water if needed
Use bottled water if you cannot safely boil water, have immune concerns, or are preparing baby formula or food.
Wait for official lift notice
Testing for bacteria takes 18–24 hours depending on test type. Resume normal usage only after the advisory or notice is lifted.
Water Quality Reports and Meter Upgrade Notes
Annual reports
Craven County publishes Annual Drinking Water Quality Reports in its official archive and quick links.
Testing pattern
The FAQ says water is tested daily at the plant, plus 30+ random sites each month throughout the service area.
AMI meter upgrade
Craven County has been upgrading to Advanced Metering Infrastructure to improve customer service, leak detection and water management.
Craven County Water Payment Route Helper
Choose your situation and get the safest official next step. This tool does not collect account details.
Video Resource Note
I did not include a random third-party bill-pay video because the Tyler portal, payment fees and County notices can change. For this article, the safer resources are the official Craven County Bill Pay page, the Tyler utility billing portal and the Water Department page.
Local Craven County Tips That Actually Help
Use the right provider name
Craven County Water is not the same as City of New Bern utilities, First Craven Sanitary District or other local water providers. Match the name on the bill.
Account number matters on phone calls
The County requires account number over the phone to give information, change information or terminate water service.
Do not wait for a reminder call
Craven County says it does not call or robo-call due date and disconnection reminders. Use the bill date and Notify Me calendar if helpful.
For Wal-Mart, call after payment
Wal-Mart can provide a CheckFree confirmation number. You must call the Water office so they can validate the payment.
Repair leaks fast
For adjustment eligibility, repair within 48 hours after notice or bill creation and keep plumber or store-receipt proof.
New service needs documents
Have lease or purchase agreement, photo ID and fee payment ready before applying online, by mail or in office.
Craven County Water Department Map and Visit Planning
Use this map for the Water Department office area. For account-specific status, due date, disconnection, new service, or after-hours emergency, call first.
Water Department
2830 Neuse Boulevard, New Bern, NC 28560.
Phone / fax
Phone: 252-636-6615. Fax: 252-636-4985.
Office hours
Monday–Friday, 8 a.m.–5 p.m. For new service setup in office, arrive before 4:30 p.m.
Official Craven County Water Links Used in This Guide
Craven County Water Pay Bill FAQs
Where do I pay my Craven County Water bill online?
Use the official Craven County Water Department Tyler Technologies utility billing portal or start from the County’s Bill Pay page and choose the Online Water Billing Management Portal.
Can I pay without creating an account?
Yes. Quick Pay allows a one-time payment without login. The portal says you need your account number to find the bill.
What do I need to register for online account management?
The County says you need your account number and customer number from the bill, payment method, and email address for account management.
What are the online payment fees?
Debit and credit card payments are listed as 3.95% with a $2.50 minimum. Payer eCheck/ACH processing is listed as $1.95.
Where is the Craven County Water office?
The Water Department is listed at 2830 Neuse Boulevard, New Bern, NC 28560. Phone: 252-636-6615.
Can I put cash in the after-hours drop box?
No. Craven County says the after-hours drop box is for check or money order only. Do not deposit cash in the drop box.
Can I pay at Wal-Mart?
Yes. Craven County says customers may pay at Wal-Mart Money Center with a current bill, cash or debit card. Wal-Mart charges a fee based on delivery time, and the customer must call the Water office with the confirmation number printed on the receipt.
When does a Craven County Water bill become delinquent?
Bills become delinquent 20 days after the billing date, and a 10% penalty is applied after delinquency.
When can Craven County Water disconnect service?
If the bill is not paid within 50 days of the billing date, service will be disconnected. The disconnection date is printed on the monthly bill.
Does Craven County Water offer payment arrangements?
No. The County FAQ says Craven County Water does not offer payment arrangements. It lists Social Services, Salvation Army, Religious Community Services, Catholic Charities and places of worship as possible help routes.
How does a leak adjustment work?
Customers must repair the leak within 48 hours after notice or bill creation, provide plumber or itemized store-receipt proof, meet the high-consumption requirement, and are limited to one adjustment in a consecutive 12-month period.
Does Craven County Water service sewer or trash?
No. The County FAQ says Craven County Water does not service sewer and does not handle trash collection.
What is a System Pressure Advisory?
A System Pressure Advisory is a precautionary statement when contamination is possible. The County recommends boiling water for human consumption until the advisory is lifted.
Is this page the official Craven County payment portal?
No. This is an independent informational guide. Use official Craven County and Tyler Technologies links for live payment, account balance, fees, service setup, disconnection status and emergency decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.