Wichita Water Bill & Service Help
Need to pay a Wichita water bill, register online, start or stop service, update contact details, ask for a payment arrangement, report a water leak, or understand outdoor watering rules? Start with the City’s official Water Customer Care website and City payment page.
This page gives the useful answer first: official pay link, customer care phone, emergency leak number, office hours, paperless billing, moving steps, delinquent-payment warning, high-bill checks and Wichita’s permanent outdoor watering schedule.
What Do You Need To Do?
Use link.wichita.gov to pay, register/login, view bills, start/stop service or manage account tools.
Open Customer CareCall 316-265-1300 for billing, payment arrangement or payment questions.
Customer Care pageCall 316-262-6000 for water leaks, sewer stoppages or emergency water issues.
Leak reportingRegister/login and use Start/Stop Services, or contact Water Customer Care.
Customer request formHow to Pay a Wichita Water Bill Online
The City of Wichita links water utility customers to its Customer Care website for payment and account management. Use official links only because payment pages can look similar in search results.
Start from the official City route
Open link.wichita.gov or the City’s Make a Payment page, then choose Water Utilities Bill.
Choose quick pay or register/login
Use One-Time Payment when you only need to pay. Register/login when you want billing history, payment history, paperless billing, copy of paper bills or start/stop service tools.
Use the correct payment number
If paying through online banking, Wichita says to use the payment number on the bill in the top right corner under customer and account number.
Print or save confirmation
For one-time online payments, a confirmation page appears with the option to print. Save it with the date, amount and account details.
Do not use online pay after shutoff order
When a shutoff nonpayment service order is generated, the online payment option may be disabled. Contact Water Customer Care at 316-265-1300.
Wichita Water Bill Payment Options
Choose the method based on urgency. If service interruption is possible, do not rely on slow or indirect payment routes.
| Method | Official detail | Best for | Important tip |
|---|---|---|---|
| Online one-time payment | Use link.wichita.gov for quick water bill payment without managing full account tools. | Routine bill payment. | Print or save the confirmation page after payment. |
| Register/login | Registered customers can view billing and payment history, download bills and manage paperless billing. | Households that want account history or paperless billing. | Use the same official Customer Care site, not a search-ad payment page. |
| Call customer care | For billing questions, payment arrangements or payments, call 316-265-1300. | Payment arrangement, account questions or shutoff-risk situations. | Customer Care hours differ on Thursday. |
| Visit office | 455 N. Main, 1st Floor. Office hours listed as Monday–Friday, 8 a.m.–5 p.m. | Complex account issues, contact updates, moving, payment trouble or service risk. | Bring bill, account holder ID and proof of payment if already paid. |
| Online banking | Wichita says to provide your bank with the payment number from the top right of your bill. | People who use their bank’s bill-pay dashboard. | Do not use only the account number if the City asks for the payment number. |
| Customer request form | The online Customer Request Form can be used to contact Water Utilities by email. | Non-urgent address/phone updates, account questions or written requests. | Water/sewer emergencies should be called in, not submitted through the form. |
Wichita Water Customer Care Phone, Email, Address and Hours
Billing / payment
316-265-1300
Billing questions, payment arrangements, payments and account support.
Water emergency
316-262-6000
Water emergencies, emergency leaks and sewer stoppages.
watercustomerservice@wichita.gov
Emails are listed as answered within three business days.
Office
455 N Main, 1st Floor
Wichita, KS 67202.
Water Customer Care phone hours
Monday–Wednesday and Friday: 8 a.m.–5 p.m. Thursday: 9 a.m.–5 p.m.
Office visit hours
455 N. Main, 1st Floor is listed Monday–Friday, 8 a.m.–5 p.m.
Public Works & Utilities
455 N Main Street, Wichita, KS 67202. General Public Works phone: 316-268-4422.
Register, View Bills, Payment History and Paperless Billing
If you only pay once, quick payment is enough. If you need proof, history or paperless setup, register the account.
View paper bill online
After login, Wichita’s FAQ says customers can go to Billing and download a PDF copy of the paper bill.
Payment history
Registered customers can access billing and payment history when they register/login.
Paperless billing
To sign up, register, log in, go to Manage Account, choose Yes for paperless and save.
Payment Arrangement, Partial Payment and Delinquent Bills
Payment arrangement
For billing questions or to set up a payment arrangement, call Wichita Water Customer Care at 316-265-1300.
Partial payment
Wichita’s online FAQ says partial payments are accepted, but if the total amount due is not paid by the due date, the bill can become delinquent.
Late risk
Delinquent accounts may be subject to late fees and possible service interruption. Call before the due date if you need help.
Start or Stop Wichita Water Service When Moving
If you are moving in or out, use the official start/stop service route before your move date. Do not assume a landlord, buyer or seller handles the account automatically.
Open Customer Care
Go to link.wichita.gov.
Select Start/Stop Services
Choose Start/Stop Services, check the Start or Stop Service Only box, then click Get Form.
Complete and submit the form
Fill in the service address, account details, requested date and contact details, then submit.
Use call or office if needed
You can also call 316-265-1300 or visit 455 N. Main, 1st Floor if the move involves a deadline, ownership issue or service interruption risk.
If Wichita Water Service Is at Risk of Interruption
| Situation | Best action | Why it matters |
|---|---|---|
| Bill not fully paid by due date | Call 316-265-1300 before the account becomes more serious. | Partial payments are accepted, but unpaid total due can still cause late fees and interruption risk. |
| Need payment arrangement | Call Water Customer Care at 316-265-1300. | Payment arrangement questions are handled through customer care. |
| Shutoff order generated | Contact Water Customer Care; online payment may be disabled. | Wichita states customers need to contact the center to make payment once shutoff nonpayment service order is generated. |
| Already paid but still worried | Keep confirmation, bank proof and call customer care if service risk remains. | A confirmation is useful, but urgent account status should be confirmed directly. |
Water Leak, Sewer Leak or Septic Leak: Who to Call
Emergency water and sewer problems should be called in. Do not use a general form for active leaks or sewer stoppages.
Water leak
Call 316-262-6000 so water leaks can be repaired as soon as possible.
Public sewer leak
Call 316-262-6000 for public sewer system leaks or sewer stoppages.
Private septic leak
Call 316-268-8351 to report a private septic system leak.
What to say when reporting a leak
Give nearest address, cross street, whether it is water or sewer, whether it is in the street, yard or meter area, how much water is visible, and whether traffic or property is affected.
High Wichita Water Bill: Check These Before Calling
The City explains high bills are caused by high water usage. Warm weather, yard watering and hidden leaks are common causes.
Toilet flapper test
Put dark food coloring into the toilet tank, wait about 15 minutes, then check the bowl. Color in the bowl indicates a leak.
Faucets
Worn washers or cartridges can cause extra water use. Check dripping faucets and fixtures.
Yard watering
High usage can increase when weather warms and lawn or garden watering begins.
Bill history
Registered customers can check billing and payment history and download bills online.
Better high-bill call script
“My Wichita water bill is higher than usual. I checked the toilet with the food-coloring test, checked faucets and outdoor watering, and reviewed my bill history. I want to ask what else should be checked on the account.”
Wichita Outdoor Watering Schedule and Conservation Rules
Wichita has a permanent outdoor watering conservation plan. These rules matter for high bills, sprinkler timers and water-waste complaints.
| Rule | Official detail | Practical tip |
|---|---|---|
| Odd-number addresses | If your address ends in 1, 3, 5, 7 or 9, outdoor watering is allowed Wednesday, Friday and Sunday. | Set irrigation controller to match your address ending. |
| Even-number addresses | If your address ends in 0, 2, 4, 6 or 8, outdoor watering is allowed Tuesday, Thursday and Saturday. | Check rental homes and businesses with old sprinkler schedules. |
| Monday | No outdoor watering on Mondays. | Use Monday to check leaks, broken heads and runoff instead. |
| Time window | Outdoor irrigation is only allowed before 10 a.m. or after 6 p.m. | Avoid heat-of-day watering and evaporation loss. |
| Well users | Well users are listed as exempt from the City schedule. | Mark well-fed irrigation clearly if confusion is likely. |
| Variance request | Watering-schedule variance requests require processing time and are not retroactively approved. | Submit before the date you need, not after watering happens. |
Water Conservation Rebates and Local Savings
2026 rebate program
The City’s Water Conservation Rebate Program page says applications are being accepted as of February 1, 2026.
Purchase window
Devices must be purchased between January 1, 2026 and December 31, 2026.
Deadline
The rebate application must be postmarked no later than 90 days after purchasing the qualified product.
Practical Wichita Water Bill Tips Generic Pages Miss
Use the payment number for bank bill pay
If paying through your bank, Wichita says to use the payment number from the top right of the bill, not just whatever number looks like an account number.
Do not wait until shutoff order
Once a nonpayment shutoff order is generated, online payment may be disabled. Call Customer Care before it reaches that stage.
Check Thursday hours
Customer Care phone hours are Monday–Wednesday and Friday 8–5, but Thursday is listed 9–5.
Use the leak number, not the form, for emergencies
Water leaks, sewer leaks and sewer stoppages should be called to 316-262-6000. Forms are better for non-urgent account requests.
Paperless billing needs registration
You must register the account first, then opt into paperless billing under Manage Account.
Watering schedule can explain high bills
Before disputing a summer bill, check sprinkler schedules, address odd/even day, time window and runoff.
Wichita Water Customer Care Map and Visit Planning
Use this map for City Hall / Water Customer Care office location. Verify current hours or closure notices before visiting around holidays.
Office address
455 N Main, 1st Floor, Wichita, KS 67202.
Office hours
Monday–Friday, 8 a.m.–5 p.m. for office visits.
Phone hours note
Customer Care phone hours list Thursday as 9 a.m.–5 p.m.; other listed weekdays are 8 a.m.–5 p.m.
Official Wichita Water Links Used in This Guide
Wichita Water Department Bill Pay FAQs
How do I pay my Wichita water bill online?
Use link.wichita.gov or start from the City’s Make a Payment page and choose Water Utilities Bill. You can make a one-time payment or register/login for account tools.
What is the Wichita Water Customer Care phone number?
Call 316-265-1300 for billing questions, payment arrangements, payments and account support.
What number do I call for Wichita water emergencies?
Call 316-262-6000 for water emergencies, water leaks, public sewer leaks and sewer stoppages.
Where is the Wichita Water Customer Care office?
The office is at 455 N. Main, 1st Floor, Wichita, KS 67202. Office visit hours are listed Monday–Friday, 8 a.m.–5 p.m.
What are Wichita Water Customer Care phone hours?
Phone hours are listed Monday–Wednesday and Friday from 8 a.m.–5 p.m. and Thursday from 9 a.m.–5 p.m.
Can I pay my Wichita water bill through online banking?
Yes. Wichita’s online payment FAQ says to provide your bank with the payment number found on your bill in the top right corner under your customer and account number.
Can I make a partial Wichita water bill payment?
Yes, partial payments are accepted. However, if the total amount due is not paid by the due date, the bill is considered delinquent and may be subject to late fees and possible service interruption.
Will online payment prevent Wichita water service disconnection?
Not always. Once a shutoff nonpayment service order is generated, the online payment option may be disabled and the customer must contact Water Customer Care at 316-265-1300.
How do I start or stop Wichita water service when moving?
Go to link.wichita.gov, click Start/Stop Services, choose Start or Stop Service Only, get the form, complete it and submit. You can also call 316-265-1300 or visit the office.
Why is my Wichita water bill high?
High bills are usually caused by high usage, warm-weather lawn or garden watering, leaking toilets or leaking faucets. The City suggests a food-coloring test in the toilet tank to detect a flapper leak.
What is Wichita’s outdoor watering schedule?
Odd-number addresses water Wednesday, Friday and Sunday. Even-number addresses water Tuesday, Thursday and Saturday. No outdoor watering on Mondays, and outdoor irrigation is only allowed before 10 a.m. or after 6 p.m.
Is WaterBillsPay.org the official City of Wichita website?
No. This is an independent informational guide. Use official City of Wichita and Customer Care links for live payments, payment arrangements, service status, rates, watering rules and current account details.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.