Tyler Water Bill Pay & Service Help
Need to pay a Tyler water bill, re-enroll AutoPay, use the new customer portal, call the right number, request new service, stop service, use a drop box, or report an after-hours emergency? This guide puts the official action details first.
Tyler Water Utilities provides water and sanitary sewer service, while the Water Business Office handles billing, payments, account forms, service requests and customer help.
Start Here: Choose Your Tyler Water Task
Use MyTylerUtilities to view bills, make payments, set up AutoPay and manage multiple accounts.
Open portalCall 903-531-1230 and select option 1 for 24/7 payment by debit card, credit card or e-check.
Phone detailsUse the official forms for new service, stop service, transfer service, add service or account changes.
Service formsFor after-hours water emergency, call 903-597-6541. Normal account help goes to customer service.
Water UtilitiesCity of Tyler Water Department Quick Answer
Fast payment
Use the new MyTylerUtilities portal for online payments. If your account does not appear during the transition, the City says you can continue using Paymentus or call the Paymentus phone line.
Customer service
Call 903-531-1230. Pay-by-phone is 24/7 by selecting option 1, but customer service representatives cannot process payments over the phone.
Business office
Tyler Water Utilities Business Office: 511 W. Locust St., Tyler, TX 75702. Hours are Monday–Friday, 8 a.m.–4 p.m., except holidays.
Tyler Water Bill Payment Options
Choose the route that fits your situation: full account access, one-time payment, cash payment, mail, drop box, office visit, or 24/7 kiosk.
| Payment method | Official detail | Best for | User mistake to avoid |
|---|---|---|---|
| New customer portal | MyTylerUtilities lets customers view/print bills, make secure payments, set AutoPay by debit/credit card and manage multiple accounts. | Most customers, landlords, repeat users, AutoPay, multi-account management. | Existing AutoPay users need to re-enroll in the new system because payment information did not transfer. |
| Paymentus fallback | During the new-system transition, the City says customers whose accounts do not appear may continue paying through Paymentus. | Customers who cannot access the new system but need to pay now. | Try the new portal again later and call the Water Business Office if account lookup fails. |
| Phone payment | Payments by phone with debit card, credit card or e-check are available 24/7/365 at 903-531-1230, option 1. | Customers who prefer phone payment or cannot use the portal. | Representatives are unable to process payments over the phone; use the automated option. |
| Mail to City of Tyler Water, PO Box 336, Tyler, TX 75710. | Check payments when not close to a due date. | Mail is not instant; use faster methods if payment posting is urgent. | |
| Drop boxes | Drop boxes are at 511 W. Locust St. and in the Rice Road Brookshire’s grocery store parking lot near the mailboxes. | Check or money order drop-off. | Do not leave cash. Boxes are emptied at 8 a.m. Monday–Friday; after 8 a.m. posts next business day. |
| Office / kiosk | Office accepts debit/credit cards, cash, checks and money orders. Drive-thru kiosk is available 24/7. | In-person payment, after-hours kiosk payment, customers needing a physical route. | Kiosk does not dispense change when paying by cash. |
| Scan-to-Pay / store cash | Customers can generate a barcode and pay at retailers such as CVS, Walgreens, Dollar General and Office Depot; Walmart Bill Pay is also listed. | Cash customers and users paying while shopping. | Processing fees may vary by location; save barcode and receipt. |
New Payment Provider and AutoPay Re-Enrollment
Important 2026 update: The City’s new payment provider is live. Customers who previously used AutoPay need to re-enroll in the new system because payment information could not be transferred for security reasons. Some accounts may not appear during the transition; the City says affected customers can continue using Paymentus online or call 833-241-1675 while the issue is being resolved.
AutoPay users
Create or sign in to the new portal and re-add your AutoPay details. Bring the account to a $0 balance first to avoid AutoPay delays or disconnection risk.
New portal features
The City describes features like email/text reminders, quick-pay links, digital wallets, business profiles, saved preferences and simplified account lookup.
Account not found?
If the new system does not recognize your account, use Paymentus as the temporary payment route or call the Water Business Office at 903-531-1230.
How to Pay a Tyler Water Bill Online
Start from the official City page
Open the City’s Utility Billing page or go directly to MyTylerUtilities.com.
Create/sign in or use quick payment
Use a full portal profile if you need bill history, AutoPay, multiple accounts, reminders or saved payment preferences. Use quick payment only for a simple one-time payment.
Check the account and service address
Verify the service address, account number, bill amount and due status before submitting. This is especially important after moving or adding another service location.
Use Paymentus only if needed during transition
If the new Invoice Cloud/MyTylerUtilities system does not show your account, the City says you may continue using Paymentus while the issue is resolved.
Save proof
Keep the confirmation number, date, amount, payment method, email receipt and screenshot until the bill and bank/card record both show correctly.
Pay by Phone, Mail or Drop Box
Phone payment
Call 903-531-1230 and select option 1. Payments can be made by debit card, credit card or e-check 24 hours a day, 365 days a year.
Mail payment
City of Tyler Water, PO Box 336, Tyler, TX 75710. Include account details so the payment is applied correctly.
Drop boxes
Main drop box: 511 W. Locust St. Second drop box: Rice Road Brookshire’s parking lot near the mailboxes.
Water Business Office and 24/7 Drive-Thru Kiosk
Office address
Tyler Water Utilities Business Office, 511 W. Locust St., Tyler, TX 75702.
Office hours
Monday through Friday, 8 a.m. to 4 p.m., except City holidays.
Drive-thru kiosk
The 24/7 kiosk is on the west side of the building. It accepts debit/credit cards, cash, checks and money orders, but cash change is not dispensed.
Cash Payments, Walmart Bill Pay and Scan-to-Pay
Tyler expanded cash/in-person payment options for customers who prefer paying at neighborhood stores.
Walmart Bill Pay
Customers can visit a Walmart MoneyCenter in Tyler, provide the account number and ask to use Walmart Bill Pay. Payments may process as quickly as the next business day.
Scan-to-Pay barcode
Log in online or use the mobile portal, choose “cash,” select a nearby retailer, then get a barcode by text, email or printout.
Receipt proof
Processing fees vary by location. Save the barcode, store receipt and account confirmation until your utility account updates.
Start, Stop, Transfer or Change Tyler Water Service
The City says online applications received Monday through Friday can take up to 7 business days. If you need service for the next available day, visit the office at 511 W. Locust St. during business hours.
| Task | Official form route | Best use |
|---|---|---|
| Request new water service | Use the Request New Water Service form. | If you have never had service with Tyler Water Utilities or need service transferred into your name. |
| Stop/cancel water service | Use the Stop/Cancel Water Service form. | When closing an account or moving out. |
| Reconnect rental property | Use the Reconnect Rental Property form. | For landlords who have had prior service at the location. If no prior service, use Request New Water Service. |
| Add additional service | Use the Add Additional Service form. | When adding another service location to your account profile. |
| Transfer water service | Use the Transfer Water Service form. | When moving current service to a different location. |
| Sewer-only account | Use the Connect Sewer Only Account form. | When the property needs a sewer-only setup. |
| Account change | Use the Make an Account Change form. | For last name, mailing address, or adding an additional name to the account. |
After-Hours Emergency and Water Issue Reporting
After-hours emergency
For after-hours water emergency, call 903-597-6541. Use this for urgent water/sewer situations, not routine billing.
Service Center
The City lists the Service Center at 903-531-1285 for Water Utilities service support.
Report a water issue
Use the official Report a Water Issue form from the Water Utilities page for non-billing water problems.
Why Tyler Utility Bills and Payments Changed in 2026
Updated service agreement
Effective Feb. 11, 2026, the Utility Service Agreement terms were updated to clarify billing practices, service expectations and customer responsibilities.
New payment provider
The City switched to a new payment processing system in June 2026. AutoPay users need to re-enroll, and some account lookup issues may temporarily occur.
Environmental compliance fee
The City’s project update references environmental compliance fee increases tied to wastewater system improvements under the EPA consent decree.
High Tyler Water Bill: What To Check First
Before assuming the bill is wrong, separate payment-system issues from usage issues. A portal login problem is different from a real consumption spike.
Silent toilet leak
Check toilet flappers, running tanks, faucets, water softeners, irrigation and outdoor spigots. A quiet leak can run through a whole billing cycle.
Outdoor use
Tyler summers can drive irrigation and hose use. Compare usage, not only the dollar amount, especially after yard watering or pool filling.
New portal tools
The City’s customer update says future portal tools are planned to help track usage and identify potential leaks, pending approval and rollout.
| Problem | Possible reason | Best next step |
|---|---|---|
| Bill amount rose | Real usage change, rate/fee change, outdoor watering, leak, longer billing period or previous balance. | Review the redesigned bill, recent account activity, and usage details before calling. |
| AutoPay did not draft | New payment provider transition or AutoPay not re-enrolled. | Re-enroll in the new portal and bring the account to $0 balance to avoid delays or disconnection risk. |
| Portal does not find account | Temporary Invoice Cloud account lookup issue. | Use Paymentus fallback or call 903-531-1230 while the transition issue is resolved. |
| Cash payment needed | Customer prefers cash or does not want to use card/bank online. | Use Walmart Bill Pay or Scan-to-Pay barcode at a participating store, then save the receipt. |
New Construction, Meter, Tap and Flow Test Notes
For new construction, do not use a normal residential payment assumption. Tyler Water Utilities has separate meter, tap and sewer activation information.
Meter and tap fees
The City posts water meter, water tap, sewer tap and sewer activation fee tables by meter size. Confirm amounts before requesting installation.
Permit first
The City notes that plumbing/irrigation permits should be pulled before requesting meters or taps.
Flow test
New construction projects can request a fire hydrant flow test. The City lists typical response time as 5–7 business days.
Local Tyler Tips That Save Time
Re-enroll AutoPay now
If you relied on AutoPay before the new payment provider, do not assume it carried over. Re-enroll and confirm the account balance is current.
Use the right payment route during transition
If the new portal cannot find your account, use the Paymentus fallback or call the Water Business Office. Do not create duplicate random payments on unrelated websites.
Drop box is not for cash
Both drop boxes are for checks or money orders only. Cash should go through office/kiosk/store-payment routes where you can get a receipt.
Visit the office for next-available-day service
The City says online service applications can take up to 7 business days. For next available day, visit 511 W. Locust St.
Use callback if offered
The City upgraded phone queuing and callback options so customers can request a return call instead of waiting on hold during peak times.
Save store-payment proof
If using Walmart Bill Pay or Scan-to-Pay, keep the receipt and barcode confirmation until your utility account updates.
Tyler Water Utilities Business Office Map
Use the map for visit planning. Verify holidays before visiting because office hours exclude holidays.
Business office
511 W. Locust St., Tyler, TX 75702.
Office hours
Monday–Friday, 8 a.m. to 4 p.m., except holidays.
Payment kiosk
Drive-thru kiosk on the west side of the building, available 24 hours a day, 7 days a week.
Official Tyler Water Links Used in This Guide
City of Tyler Water Department FAQs
How do I pay my City of Tyler water bill online?
Use the new MyTylerUtilities customer portal. It lets customers view and print bills, make secure payments, set up AutoPay by debit or credit card, and manage multiple accounts under one login.
Why do I need to re-enroll in AutoPay?
The City moved to a new payment provider in 2026. For security reasons, payment information could not be transferred, so customers who previously used AutoPay need to re-enroll in the new system.
What should I do if the new Tyler utility portal cannot find my account?
The City says some accounts may not appear while Invoice Cloud resolves a technical issue. If you need to pay before the issue is resolved, use Paymentus online or call the payment phone number listed by the City.
What is the Tyler Water Utilities customer service phone number?
Customer Service is 903-531-1230. For phone payment, call that number and select option 1. For after-hours water emergency, call 903-597-6541.
Where is the Tyler Water Utilities Business Office?
The Water Business Office is at 511 W. Locust St., Tyler, TX 75702. Office hours are Monday through Friday, 8 a.m. to 4 p.m., except holidays.
Can I pay my Tyler water bill by mail?
Yes. Mail payments to City of Tyler Water, PO Box 336, Tyler, TX 75710. Include account details so the payment is applied correctly.
Where are Tyler water bill drop boxes?
The main drop box is in front of the Tyler Water Utilities building at 511 W. Locust St. The second drop box is in the Rice Road Brookshire’s grocery store parking lot near the mailboxes.
Can I leave cash in a Tyler Water drop box?
No. The City says drop-box payments should be checks or money orders only. Do not leave cash. Use office, kiosk, or approved store-payment options for cash payment.
How do I start or transfer water service in Tyler?
Use the official service forms on the City’s Utility Billing page. Online applications can take up to 7 business days. For next available day service, visit the office at 511 W. Locust St.
Does this page collect City of Tyler water payments?
No. This is an independent informational guide. Use the official City of Tyler, MyTylerUtilities, Paymentus and Water Utilities links for live payment, account status, service requests and current policies.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.