Tyler Water Department, TX: Bill Pay, Phone, Hours & Address
Use this practical City of Tyler Water Utilities guide to pay your water bill online, by phone, mail, office, drop box, drive-thru kiosk, Scan-to-Pay or Walmart Bill Pay, contact customer service, manage service forms and report water or sewer emergencies.
🔒 Official City of Tyler Water Bill Resources
Before You Pay a Tyler Water Bill, Use the Official City of Tyler Water Business Office Route
Most people searching “Tyler Water Department bill pay” want the official online payment link, phone number, office hours, mail address, drop box location, kiosk details and emergency number.
For Tyler, Texas customers, the correct office is the City of Tyler Water Utilities Water Business Office. It handles water bill payment options, customer service, service requests, account changes, paperless billing, leakage credit forms and water service agreements.
The safest payment route is to start from the official City of Tyler page or go directly to the City-linked Paymentus portal. This helps avoid unrelated “Tyler” results, Tyler County utilities, private processors or ads that may not be the city’s official water payment route.
For fast payment
Use Paymentus online or call 903-531-1230 for 24/7/365 phone payment by debit card, credit card or e-check.
For no-login cash option
Use Scan-to-Pay through the customer portal, then pay cash at a participating store using the generated barcode.
For after-hours payment
Use the drive-thru kiosk on the west side of the Water Business Office or official online/phone payment.
How to Pay Your Tyler TX Water Bill Online
The official online payment route is the City-linked Paymentus portal. You can also start from the City of Tyler “Pay My Water Bill” page.
1
Open the official City payment route
Start from cityoftyler.org when possible.
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Use the official City page here: City of Tyler Pay My Water Bill.
You can also open the City-linked payment portal directly here: City of Tyler Paymentus Portal.
2
Choose the correct payment type
The portal can also handle Lake Tyler payments.
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The City page says the portal is used for Water Bill, Lake Tyler Lease and Lake Tyler East Registration payments. Choose the water bill option if you are paying your utility bill.
3
Enter the account details from your bill
Do not guess account numbers.
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Use the account information printed on your Tyler Water Utilities bill. If you cannot locate it, call Customer Service at 903-531-1230.
4
Review payment method and fee
Some options may include processing fees.
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Review the amount and any displayed fee before submitting payment. The City specifically notes that Scan-to-Pay has a processing fee that varies by location.
5
Save your confirmation
Especially important when paying near a deadline.
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Save your confirmation number or receipt. If you paid through a third-party cash location or Walmart MoneyCenter, keep the receipt until the payment appears on your Tyler account.
Tyler Water Bill Payment Options: Online, Phone, Mail, Office, Drop Box, Kiosk, Scan-to-Pay and Walmart
Tyler Water Utilities offers many official payment routes. Choose based on speed, time of day, payment method and whether you need customer service help.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online payment | Paymentus portal | Fast mobile or computer payment | Start from cityoftyler.org or use the City-linked portal. |
| Phone payment | 903-531-1230 | 24/7/365 payment by card or e-check | This is also the customer service phone number. |
| Mail payment | City of Tyler Water, PO Box 336, Tyler, TX 75710 | Non-urgent check or money order payment | Do not mail payment if the due date is close. |
| Office payment | 511 W. Locust St. | In-person payment and customer service help | Office is open Monday–Friday, 8 a.m.–4 p.m. |
| Drive-thru kiosk | West side of Water Business Office | 24/7 payment outside office hours | Change is not dispensed when paying cash. |
| Drop boxes | 511 W. Locust St. and Rice Road Brookshire’s parking lot | Check or money order drop-off | Do not leave cash. Payments left after 8 a.m. post next business day. |
| Scan-to-Pay | Payment portal barcode option | Cash payment at participating retailers | Payments typically post within 10–15 minutes, but location fees vary. |
| Walmart MoneyCenters | Walmart Bill Pay | Cash/debit payment at Walmart MoneyCenters | Provide biller name and account number to the associate. |
| Autopay | Bank draft form or portal card autopay | Recurring payment setup | Bring account to $0 balance before setup to avoid delays. |
Tyler Water Business Office Phone Number, Address, Hours and Mailing Address
Use the Water Business Office for payment support, customer service, service applications, account changes, paperless billing, leakage credit forms and service agreement questions.
Customer service / phone payment
Use for customer service and phone payment by debit card, credit card or e-check.
Water Business Office
511 W. Locust St.
Tyler, TX 75702
Use for in-person payment and water account help.
Payment mailing address
City of Tyler Water
PO Box 336
Tyler, TX 75710
Use this address for mailed water bill payments.
Office hours
Monday–Friday
8 a.m. to 4 p.m.
Closed during holidays. Visit earlier if you need same-day account help.
Tyler Water Drop Boxes, 24/7 Drive-Thru Kiosk, Scan-to-Pay and Walmart Bill Pay
These options are useful when you need after-hours payment, cash payment, or a local retail payment route.
1
Use the main drop box for checks or money orders
Located in front of the Tyler Water Utilities building.
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The main drop box is in front of the Water Utilities building at 511 W. Locust St. Use check or money order only and write your account number clearly.
2
Use the Rice Road Brookshire’s drop box
Located in the grocery store parking lot near the mailboxes.
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The City lists a second drop box in the Rice Road Brookshire’s grocery store parking lot near the mailboxes. Do not leave cash.
3
Use the 24/7 drive-thru kiosk
West side of the Water Business Office.
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The City says the drive-thru kiosk is available 24 hours a day, seven days a week. It accepts debit/credit cards, cash, checks and money orders, but change is not dispensed when paying by cash.
4
Use Scan-to-Pay for retail cash payment
CVS, Walgreens, Dollar General, Office Depot and more may participate.
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Log in online or use the mobile portal, choose cash as the payment method, select a nearby store and receive a barcode by text, email or printout. Take the barcode and cash to the retailer. Fees vary by location.
5
Use Walmart MoneyCenters carefully
Provide biller name and account number.
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At Walmart MoneyCenters, tell the associate you want to pay using Walmart Bill Pay, provide the biller name and your account number, then pay the bill balance with cash or debit.
Tyler Water Service Forms: New Service, Transfer, Disconnect, Paperless Billing and Leakage Credit
The Water Business Office page lists important service links for account changes and water service actions.
New or transfer service
Use Request New Water Service or Transfer Water Service if you are moving into or changing a service address.
Disconnect service
Use the Disconnect Water Service form if you need to close an account.
Account changes
Use Make an Account Change to update last name, mailing address or add an additional name.
| Need | Official Resource | Practical Use |
|---|---|---|
| Request new water service | Water Business Office forms | Use if you never had service with Tyler Water Utilities or need service in your name. |
| Transfer water service | Transfer Water Service form | Use when moving current service to another location. |
| Disconnect water service | Disconnect Water Service form | Use when closing an account or moving out. |
| Paperless billing | Enroll in Paperless Billing | Use to avoid mailed-bill delays and receive bills electronically. |
| Leakage credit | Leakage Credit Form | Use if you repaired a qualifying leak and want account review. |
| Customer waiver | Customer Waiver Form | Complete only if instructed by a customer service representative. |
Tyler Water Autopay: Checking Account Draft or Credit/Debit Card Autopay
Tyler Water Utilities offers automatic payment from checking account or credit/debit card. Setup method depends on how you want to pay.
Checking account autopay
Complete the Bank Draft Form, provide account details and wait for processing confirmation.
Credit/debit card autopay
Log in or create an account in the customer portal and set up card autopay there.
Bring account to $0 balance
The City says the account should be brought to a $0 balance to avoid delays or disconnections on autopay.
Choose amount and date
Card autopay allows customers to choose a specific bill amount and payment day in the portal.
Tyler After-Hours Water and Sewer Emergency Contact
Billing questions and emergencies use different numbers. Use the after-hours hotline for urgent water or sewer problems when the Water Business Office is closed.
Business-hours customer service
Use for billing, payment, account and normal customer service help.
| Problem | Call | What to Say |
|---|---|---|
| Water line break after hours | 903-597-6541 | Give nearest address, water flow level and traffic/safety issue. |
| Sewer backup after hours | 903-597-6541 | Mention if sewage is backing into the home or visible outside. |
| Billing question | 903-531-1230 | Have your account number and service address ready. |
| Service center issue | 903-531-1285 | Explain service location and issue clearly. |
Tyler Water Bill Tips: Avoid Late Posting, Cash Mistakes and Wrong Payment Routes
These small steps help prevent payment delay, missing account credit, cash loss and wrong-account payment.
| Situation | Best Action | Why It Helps |
|---|---|---|
| You are paying after 8 a.m. by drop box | Expect next-business-day posting | The City says drop boxes are emptied at 8 a.m. Monday–Friday. |
| You need to pay cash after hours | Use drive-thru kiosk or Scan-to-Pay | Drop boxes should not be used for cash. |
| You want recurring payment | Use bank draft or portal autopay | Helps avoid missed due dates when set up correctly. |
| You have a possible leak | Repair leak and use Leakage Credit Form | Documentation helps the account review process. |
| You are starting service soon | Visit office for next available day | Applications can take 7 business days, but office visit is advised for next available day. |
Practical Tyler Water Bill Tips That Save Time, Fees and Wrong-Route Problems
These details are useful when paying close to a due date, setting up autopay, using cash payment, or changing water service.
Do not put cash in drop boxes
The City says drop boxes accept checks or money orders. Use the kiosk or Scan-to-Pay for cash payment.
Drop boxes post next business day after 8 a.m.
Payments left after 8 a.m. are posted the next business day, so use faster payment methods when timing is tight.
Autopay setup needs a clean balance
The City recommends bringing the account to $0 balance to avoid autopay setup delays or disconnections.
Visit the office for next available day service
If you need service for the next available day, the City says to visit the office at 511 W. Locust St.
Tyler Water Department Bill Pay FAQs
These FAQs answer the real questions people search before paying a City of Tyler water bill or contacting Tyler Water Utilities.
QHow do I pay my Tyler TX water bill online?▾
Use the official City of Tyler Pay My Water Bill page or the City-linked Paymentus portal at https://ipn2.paymentus.com/cp/tytu.
QWhat is the Tyler Water Utilities phone number?▾
Call Tyler Water Utilities Customer Service at 903-531-1230.
QCan I pay my Tyler water bill by phone?▾
Yes. The City says payments can be made by phone with a debit card, credit card or e-check, 24 hours a day, 365 days a year, by calling 903-531-1230.
QWhere is the Tyler Water Business Office?▾
The Water Business Office is located at 511 W. Locust St., Tyler, TX 75702.
QWhat are Tyler Water Business Office hours?▾
The office is open Monday through Friday, 8 a.m. to 4 p.m., except holidays.
QWhere do I mail my Tyler water bill payment?▾
Mail water bill payments to City of Tyler Water, PO Box 336, Tyler, TX 75710.
QDoes Tyler Water Utilities have drop boxes?▾
Yes. The City lists one drop box in front of the Water Utilities building at 511 W. Locust St. and another in the Rice Road Brookshire’s grocery store parking lot near the mailboxes. Use checks or money orders only; do not leave cash.
QCan I pay my Tyler water bill at a kiosk?▾
Yes. The City says the drive-thru kiosk on the west side of the Water Business Office is available 24 hours a day, seven days a week. It accepts debit/credit cards, cash, checks and money orders, but change is not dispensed for cash payments.
QWho do I call for Tyler after-hours water or sewer emergencies?▾
Call the after-hours water and sewer emergency hotline at 903-597-6541.
QIs WaterBillsPay.org the official City of Tyler website?▾
No. WaterBillsPay.org is an independent informational guide. Always pay, confirm fees and verify account rules through official City of Tyler links.
The Safest Way to Pay or Fix a Tyler Water Bill Issue
For normal payment, use the official City of Tyler Paymentus portal, phone payment at 903-531-1230, mail payment to PO Box 336, in-office payment at 511 W. Locust St., drop box, drive-thru kiosk, Scan-to-Pay or Walmart MoneyCenters.
For billing help, call 903-531-1230. For service center questions, call 903-531-1285. For after-hours water or sewer emergencies, call 903-597-6541. If payment timing is urgent, avoid mail and drop boxes because posting may not be immediate.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.