Pay or Fix a Twin Falls Utility Bill
Need to pay a Twin Falls water bill, check BS&A, call Utility Services, mail a payment, use Free Auto Pay, request a delinquent arrangement, review water/sewer rates, or report an after-hours water emergency? Start here and choose the exact official route.
Start Here: Pick the Correct Twin Falls Utility Action
Use BS&A. Select Services, then Utility Billing Record Search. Enter your 9-digit account number.
Open BS&ACall 208-738-9330 and follow the prompts. You need your account number.
Payment optionsFor account, balance, service, payment or bill questions, call 208-735-7250 or 208-735-7249.
Utility ServicesAfter hours or weekends, use 311 or 208-735-4357 for emergency repair service.
Emergency stepsHow to Pay a Twin Falls Water Bill Online
The City’s Utility Services page directs customers to BS&A for online utility bill viewing and payment. Use the newest account number from your current bill.
Open the official BS&A page
Start from the City’s Utility Services page or open BS&A City of Twin Falls.
Select Utility Billing Record Search
In BS&A, choose Services, then Utility Billing Record Search. This helps avoid paying the wrong record type.
Enter the 9-digit account number
The City says to enter your 9-digit account number and go to the record. If the record does not appear, check the latest bill and contact Utility Services.
Review before paying
The account page can show current utility bills and usage, previous statements, payment history, and a usage history graph. Use that before paying a suspiciously high bill.
Click Review and Pay
When the account, service address, amount and fee screen look correct, submit payment and save the confirmation number, amount, date, payment method and screenshot.
Twin Falls Utility Payment Options and Fees
| Payment option | Official detail | Best for | Watch out |
|---|---|---|---|
| BS&A online payment | Pay by credit card, bank account or mobile wallet through BS&A. | Online payment, account review, statements, history and usage graph. | Review the fee screen before submitting. |
| Card transaction | The City lists a 2.95% user fee with a $0.50 surcharge for card transactions. | Fast online payment when card fee is acceptable. | Card fee may be higher than ACH/eCheck for larger bills. |
| Bank account / ACH / eCheck | The City lists a $1.50 surcharge per one-time transaction through the BS&A portal. | Customers who want an electronic payment without card percentage fee. | Confirm bank details carefully to avoid payment problems. |
| Free Auto Pay | The City lists Free Auto Pay from checking account at no cost when selecting Free Auto Pay. | Customers with stable monthly billing who want fewer missed due dates. | Keep paying manually until setup is confirmed active. |
| BS&A AutoPay registration | The City notes a transaction fee between $3 and $12 to register for Auto Pay through the BS&A payment portal. | Customers using the portal’s automatic-payment setup. | Compare this with the City’s listed Free Auto Pay option and confirm final fee before enrollment. |
| Pay-by-phone | Call 208-738-9330 and follow the prompts. | Customers who want automated phone payment. | You need the utility account number. |
| Mail check to City of Twin Falls, P.O. Box 2469, Twin Falls, ID 83303-2469. | Non-urgent check payments. | Include the bottom portion of your statement. Do not send cash. | |
| In person / drop box | Pay at City Hall, 203 Main Ave. East, at the first-floor window or drop box out front. | Local customers paying by cash/check or needing staff help. | Drop box is not best for urgent confirmation. |
Twin Falls Utility Billing Phone, Address, Mail and Hours
Billing phone
208-735-7250
Use for utility billing, payment, service setup and account questions.
Alternate billing phone
208-735-7249
Also listed for water billing questions.
City Hall / Utility Services
203 Main Avenue East
Twin Falls, ID 83301
First-floor window and drop box out front.
Mail payment
P.O. Box 2469
Twin Falls, ID 83303-2469
Include bill stub. Do not send cash.
2026 BS&A Platform Change: What Twin Falls Customers Should Recheck
Old payment links
If you saved an older utility payment link, do not rely on it. Use TFID Utility Services or BS&A City of Twin Falls.
AutoPay details
After a billing platform change, re-check automatic payment settings and verify the first successful draft before assuming it is active.
Account number
Use the 9-digit account number from your current bill when searching the BS&A utility record.
Late Twin Falls Utility Bill and Payment Arrangements
Official timing: Twin Falls utility payments are due 21 days after the billing date and become delinquent after 31 days. Unpaid previous-month amounts can be assessed a penalty at the next billing date.
Check the bill and due date
Residential customers are billed on different dates depending on where they live in the City. Check your actual billing date before calculating the due date.
Review account online
Use BS&A to review current bill, previous statements, payment history and usage before calling.
Use the official arrangement form if needed
If you received a Turn Off Notice and cannot pay the full past-due amount before the due date, use the City’s payment arrangement form.
Call before it becomes urgent
For timing, delinquent account, or arrangement questions, call Utility Services at 208-735-7250 or 208-735-7249.
Free Auto Pay, Bank Bill Pay and Level Pay
Free Auto Pay
The City lists Free Auto Pay from a checking account at no cost by selecting Free Auto Pay.
Bank bill pay
If using your own bank bill pay, use the correct account number and the person’s name on the utility account.
Level Pay
Each September, customers with one year of service and no late payments may elect to have estimated water bills averaged over the year.
Twin Falls Water, Sewer and Irrigation Rate Checkpoints
Use these official rate checkpoints to understand the bill before calling. Your total may also include garbage/recycling, penalties, previous balance, fees, or other city utility charges.
Water
Base rate: $21.36 per month for usage up to 2,000 gallons.
Residential tier: over 3,000 gallons up to 150,000 gallons is listed at $2.071833 per 1,000 gallons.
Sewer
Base rate: $25.84
Usage: $0.68 per 1,000 gallons.
Residential sewer bill is capped at $34 or 12,000 gallons.
Pressurized irrigation
Potable treated pressurized irrigation: $0.001931 per square foot.
Non-potable canal water pressurized irrigation: $0.002272 per square foot.
High Twin Falls Water Bill: Usage, Winter Estimates and Irrigation Checks
Use the usage graph
BS&A can show current bills, previous statements, payment history and a usage history graph. Check this before assuming a meter mistake.
Check indoor leaks
Running toilets, toilet flappers, water softeners, hot water heaters and unnoticed fixtures can raise usage quickly.
Check outdoor use
Irrigation, hose bibs, sprinkler schedules, pressurized irrigation changes and meter-area wet spots are common local high-bill clues.
| What you notice | Possible reason | What to do before calling |
|---|---|---|
| Winter bill looks odd | December, January and February usage may be estimated because meters are not read during winter weather. | Compare to same residence prior winter usage and watch the next actual-read period. |
| Summer usage jumped | Outdoor watering, irrigation, hose leak, yard work or toilet leak. | Match the usage graph to watering schedule and inspect toilets/outdoor faucets. |
| Bill rose but water use did not | Sewer, garbage/recycling, penalties, previous balance or fees. | Separate each bill line item before calling Utility Services. |
| Meter area is blocked | The City asks residents to keep a three-foot area around meters clear. | Clear shrubs, vehicles, trash containers and obstructions around the meter. |
Start, Stop, Activate or Deactivate Twin Falls Utility Service
Start service
Utility Services connects new customers to City utilities including water, sewer, garbage and recycling.
Start service formMeter activation
If water is not turned on at install and you need it on, contact Utility Billing at 208-735-7249 or 208-735-7250.
Do not turn the meter yourself
Only City of Twin Falls Water Department personnel should turn water on or off at the meter. Meter tampering can create penalties and service delays.
Twin Falls Water Emergency, Water Distribution and Water Supply Contacts
After-hours emergency
311 or 208-735-4357
Use for after-hours/weekend water repair emergencies.
Water Distribution
208-736-2274 or 208-736-2275
City water lines, meters and distribution maintenance.
Water Supply
208-736-2278
Water quality or supply questions.
Water Conservation
208-736-2275
Irrigation, watering times and conservation questions.
Local Twin Falls Utility Tips That Save Time
Do not confuse billing with water operations
Billing is handled by Utility Services at City Hall, 203 Main Avenue East. Water Distribution and Water Supply are at 119 South Park Avenue West for field/service issues.
Review winter estimates carefully
Because winter meter readings may be estimated, a later actual read can affect what you see. Check the usage graph before assuming an error.
Irrigation season can change the bill fast
Outdoor watering, pressurized irrigation and watering schedules can make usage look very different from winter months. Compare usage, not just dollars.
Clear the meter area
The City asks residents to keep three feet around meters clear of shrubs, vehicles, trash containers and obstructions. This helps readings and service access.
Twin Falls Utility Services Map and Visit Planning
Use this map for City Hall / Utility Services. Bring a recent bill, 9-digit account number, service address, photo ID, and any payment confirmation if you need account help.
Utility Services
203 Main Avenue East, Twin Falls, ID 83301.
Billing hours
Monday–Friday, 8:00 a.m.–5:00 p.m.
Mailing address
City of Twin Falls, P.O. Box 2469, Twin Falls, ID 83303-2469.
Official Twin Falls Water Bill Links
Twin Falls Water Bill FAQs
Where do I pay my Twin Falls water bill online?
Use the official City of Twin Falls BS&A page. In BS&A, select Services, choose Utility Billing Record Search, enter your 9-digit account number, then review the record and pay.
What is the Twin Falls utility billing phone number?
For utility billing questions, call Utility Services at 208-735-7250 or 208-735-7249. For automated phone payment, call 208-738-9330.
Where is Twin Falls Utility Services located?
Utility Services is located at City Hall, 203 Main Avenue East, Twin Falls, ID 83301. Listed hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Where do I mail a Twin Falls utility payment?
Mail a check to City of Twin Falls, P.O. Box 2469, Twin Falls, ID 83303-2469. Include the bottom portion of your statement and do not send cash.
Does Twin Falls offer Free Auto Pay?
Yes. The City lists Free Auto Pay for automatic payments from a checking account at no cost when selecting Free Auto Pay. Review the final setup screen and keep paying manually until setup is confirmed active.
When is a Twin Falls utility bill delinquent?
Utility payments are due 21 days after the billing date and are delinquent after 31 days. Unpaid previous-month amounts may be assessed a penalty at the next billing date.
What is the Twin Falls after-hours water emergency number?
For after-hours or weekend water repair emergencies, use 311 or 208-735-4357. Call 911 first for immediate danger or life-safety emergencies.
Why does my winter water bill look estimated?
Twin Falls says winter weather prohibits meter reading during December, January and February, so usage is estimated based on the same residence during the previous December–March period.
What is the Twin Falls water base rate?
The official rate page lists a water base rate of $21.36 per month for usage up to 2,000 gallons. Other charges may also appear on the total bill.
Is WaterBillsPay.org the official City of Twin Falls website?
No. This is an independent informational guide. Use the official City of Twin Falls, BS&A and TFID.org links for live account balance, payment, fees, rates, service status and emergency contacts.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.