Sunrise Utility Bill Pay & Water Help
Need to pay a City of Sunrise utility bill, register online, call about a high water bill, open service, close an account, or report an after-hours water emergency? This guide gives the official payment routes, phone numbers, office/drop-box locations, account-number rules, rate-sheet links, Smart View usage tools, service setup steps and urgent contact numbers in a scan-first format.
Do This First If You Just Want To Pay
Use the City’s official utility bill payment system or one-time payment link.
Open pay pageCall 1-866-335-0510. You need your Customer ID/Customer Number and Account Number.
Call phone payCall 954-746-3232 or email customerservice@sunrisefl.gov.
Call billingAfter-hours water/gas reconnections and emergencies: 954-888-6087. Late nights/weekends: 954-746-3500.
Call after-hoursHow To Pay a City of Sunrise Utility Bill Online
Start from the official City page
Use Utility Bill Pay/View Options, sunrisefl.gov/paymybill, or sunrisefl.gov/onetimepayment. Do not enter account details into a random bill-pay result.
Use Customer Number and Account Number correctly
The City’s FAQ says the Customer Number appears first before the hyphen, and the Account Number appears second after the hyphen. Enter each number in the correct field.
Choose login or one-time payment
Login is better for bills, usage history, recurring payments and paperless e-bill. One-time payment is faster when you only need to pay a current bill.
Review amount and service address
Before checkout, confirm the property, amount, bill date, due date, payment method and any message about the account.
Save confirmation proof
Save the confirmation number, screenshot, payment date, amount, account/customer numbers and payment method until the City account and bank/card record both match.
City of Sunrise Utility Payment Options
| Payment route | Official detail | Best for | Watch out for |
|---|---|---|---|
| Online account system | View bills, make payments, set up recurring payments, compare usage and use paperless e-bill. | Customers who want account history and recurring payment tools. | Register with correct Customer Number and Account Number. |
| One-time online payment | Use sunrisefl.gov/onetimepayment. Enter account information, choose checking account, credit card or other payment method, then complete transaction. | Quick payment without full online account setup. | Double-check property and amount before submitting. |
| Automatic monthly payment | City says customers can make automatic monthly payments using credit card or bank account with no transaction fee through the new payment system. | Customers who want fewer missed-payment risks. | Confirm first draft date; current bills may still need manual payment. |
| Phone payment | Call 1-866-335-0510. Accepted methods include Visa, MasterCard, American Express, Discover, debit card or check. City says this service is free of charge. | Customers who prefer phone payment or cannot access the website. | Have Customer ID/Customer Number and Account Number ready. |
| Bank bill pay | City FAQ says customers can still make direct payments from their bank. | Customers who use their bank’s bill-pay system. | Use the current payment address and account/customer details from the bill. |
| Mail payment | Mail check, cashier’s check or money order to City of Sunrise Public Service at either 10770 W Oakland Park Blvd, Sunrise, FL 33351-6899, or P.O. Box 31432, Tampa, FL 33631-3432. | Non-urgent check or money-order payment. | Do not mail close to due date and expect instant posting. |
| Drop box | Drop boxes are available 24/7 at City Hall, Village Civic Center and New River Civic Center. | After-hours check drop-off. | Use receipt/records; not best for urgent reconnection unless City confirms. |
| In-person customer service | Three walk-up customer-service centers are available in Sunrise. | Opening/closing accounts, deposits, documentation, payment questions. | Bring bill, ID and required documents. |
Customer Number vs Account Number: Avoid Failed Payments
Customer Number
The City says the Customer Number appears first, before the hyphen, on the utility bill and payment coupon.
Account Number
The Account Number appears second, after the hyphen. Enter it into the Account Number field, not the Customer field.
Where to find them
Both numbers are printed together at the top of the bill and on the payment coupon at the bottom.
Utility Portal: AutoPay, Recurring Card, Usage History and e-Bill
Recurring payments
The payment system supports recurring credit card payments and automatic monthly payments from bank account or card.
Paperless e-bill
Customers can set up digital e-bill to receive bills by email and avoid paper-mail delays.
Usage comparison
The improved bill format includes the last 12 months of water usage for comparison.
Register account
First-time users should register with an email address as username and have a recent bill ready.
Phone, Mail and Drop Box Details
| Need | Official route | What to prepare |
|---|---|---|
| Pay by phone | Call 1-866-335-0510. Free service; accepts card, debit card or check. | Customer ID/Customer Number, Account Number and payment method. |
| Mail payment to Sunrise office | City of Sunrise Public Service, 10770 W Oakland Park Blvd., Sunrise, FL 33351-6899. | Check, cashier’s check or money order with payment coupon/account info. |
| Mail payment to Tampa lockbox | City of Sunrise Public Service, P.O. Box 31432, Tampa, FL 33631-3432. | Use current coupon and allow mailing/processing time. |
| Drop box: City Hall | 10770 W Oakland Park Blvd., Sunrise, FL 33351. Drive-up drop box is on south/rear side and available 24/7. | Use check/money order and account/coupon details. |
| Drop box: Village Civic Center | 6800 Sunset Strip, Sunrise, FL 33313. Drop box available 24/7. | Best for after-hours non-urgent drop-off. |
| Drop box: New River Civic Center | 60 Weston Road, Sunrise, FL 33326. Drop box available 24/7. | Confirm account status by phone if payment is urgent. |
City of Sunrise Utility Billing Phone, Email, Offices and Hours
City Hall
10770 West Oakland Park Boulevard
Sunrise, FL 33351. Customer Service: Monday–Friday, 8:00 a.m.–5:00 p.m. Phone: 954-746-3232. Fax: 954-572-2479.
Village Civic Center
6800 Sunset Strip
Sunrise, FL 33313. Customer Service: Monday–Friday, 9:00 a.m.–5:00 p.m. Drop box available 24/7.
New River Civic Center
60 Weston Road
Sunrise, FL 33326. Customer Service: Monday–Friday, 9:00 a.m.–5:00 p.m. Drop box available 24/7.
Billing support
954-746-3232
Email: customerservice@sunrisefl.gov.
Utilities administration
954-888-6000
777 Sawgrass Corporate Parkway, Sunrise, FL 33325.
Public Works
954-572-2388
Roadways, waterways and drainage; hours Monday–Friday, 7:00 a.m.–4:00 p.m.
811 before digging
811 or 800-432-4770
Sunshine State One-Call of Florida for underground utility location service.
Service Areas and What May Appear on a Sunrise Utility Bill
The Public Service Division says it serves more than 60,000 utility accounts and more than 200,000 residents in Sunrise, Davie, Lauderhill, Southwest Ranches, Tamarac, Weston and unincorporated Broward County. Depending on your service, a monthly statement may include water, wastewater, natural gas, garbage collection, recycling, cable TV and/or stormwater maintenance.
Rates depend on location
Sunrise publishes different rate sheets for City of Sunrise, outside-city service areas, Park City East, Weston/Bonaventure, Weston/Indian Trace and Southwest Plant areas.
Bill may include more than water
Do not assume a high utility bill is only drinking water. Review wastewater, stormwater, gas, garbage, recycling and other line items.
Nearby cities can still use Sunrise
Some properties outside Sunrise city limits receive Sunrise utility services. Use the provider printed on your bill, not just the city name in your address.
Open a Sunrise Utility Account
Residential account
Bring required documents and deposit(s) to City Hall, New River Civic Center or Village Civic Center.
Commercial account
Commercial accounts must be opened in person and require the correct application, ownership/lease proof, photo ID, deposit and other business-related forms.
Business garbage service
For commercial garbage service, the City directs customers to Republic Services at 954-327-9504.
Close a Sunrise Utility Account
New account may close old account
The City says a utility account is automatically closed whenever a new owner or renter opens a utility account.
Owner or tenant closeout
Owners may provide settlement/warranty deed information when a property is sold. Tenants may submit written request to discontinue service and close account.
Closing service fee
The City lists a service fee of $15 per water meter for water accounts and $10 per meter for natural gas accounts at closing.
Activating Water Service: Avoid a Failed Turn-On
The City’s Activating New Service page says the customer does not need to be present for water turn-on as long as no water is running at the home. To prevent connection problems, make sure all faucets and spigots are off and there are no leaks. The City cannot leave water on if water is passing through the meter unless the customer is present at the service visit.
Before turn-on
- Turn off all faucets.
- Turn off outdoor spigots.
- Check toilets and hoses.
- Look for obvious leaks.
- Make sure someone can be reached if needed.
When presence matters
If water is passing through the meter, the City cannot leave the water on unless the customer is present at the time of the visit.
Questions?
Call Customer Service at 954-746-3232 before the turn-on date if the home is vacant, under repair, or has a known leak.
Rates, Fees and Billing Territory
Sunrise utility rates are based on the location of the property served. The City posts separate rate sheets for City of Sunrise, outside-city service areas, Park City, Weston sections and Southwest Plant areas. Always use the rate sheet that matches your service territory.
| Service territory | Official rate-sheet route | Why it matters |
|---|---|---|
| City of Sunrise | In-City Rate Sheet, January 2026. | Use when the property is within City of Sunrise billing territory. |
| Davie, Lauderhill, Southwest Ranches, Tamarac or unincorporated Broward County | Outside City Rate Sheet, October 2025. | Nearby city address can still be served by Sunrise utilities. |
| Park City East | Park City Rate Sheet, effective October 2025. | Different service-territory rate rules may apply. |
| Weston – Bonaventure | Outside City Rate Sheet, October 2025. | Weston customers should match the correct section. |
| Weston – Indian Trace Development District | Outside City Rates – Weston ITDD Section, October 2025. | Indian Trace customers have a specific posted rate sheet. |
| South of Griffin Road service territory | Southwest Plant Rate Sheet with IRR, effective October 2025. | Applies to certain areas in Davie, Southwest Ranches and unincorporated Broward County. |
Smart View Portal: Track Water Usage Before Calling About a High Bill
Who can use it
Customers with a new AMI Smart Meter can use the Smart View Portal. Access is available 45 days after meter installation.
Update timing
The City says Smart View data typically updates every 4 to 8 hours. Call 954-746-3232 if you do not see an update after 24 hours.
Useful tools
View daily and historical usage, set custom alerts and compare usage patterns before assuming a bill is wrong.
High Sunrise Water Bill Checklist
Check leaks first
- Toilet flapper or running toilet.
- Faucet drip.
- Outdoor hose/spigot leak.
- Water heater or softener issue.
- Meter-area leak.
South Florida usage spikes
- Irrigation timer stuck on.
- Broken sprinkler head.
- Pool filling or auto-fill leak.
- Pressure washing.
- New landscaping/sod watering.
Before calling
- Current bill and prior bill.
- Customer Number and Account Number.
- Service address.
- Smart View usage screenshots.
- Repair receipts/photos if leak found.
| Bill symptom | Likely reason | Best next action |
|---|---|---|
| Water usage jumped | Leak, irrigation, pool fill, more household use, longer billing period or meter/account issue. | Compare Smart View usage, inspect fixtures and call 954-746-3232 if still unclear. |
| Bill total high but water usage normal | Wastewater, gas, garbage, recycling, stormwater, cable TV, previous balance or account fee. | Separate each bill line item before assuming water use caused the increase. |
| Portal balance does not match payment | Payment posting delay, wrong account/customer number, bank bill pay delay or duplicate account. | Save confirmation and email/call Customer Service. |
| Water service turn-on failed | Water was running through the meter or a leak/faucet was open. | Turn off fixtures and call Customer Service to reschedule or confirm next step. |
After-Hours Emergencies, Reconnections and Gas Safety
Gas leak / gas odor
Call 911
Use 911 immediately for suspected gas leak or gas odor.
After-hours customer service
954-888-6087
Water and gas reconnections and emergencies, Monday–Friday, 5:00 p.m.–11:30 p.m.
Late nights / weekends
954-746-3500
After-hours emergencies for water and gas service.
Service damage / main break
954-888-6087 or 954-764-4357
Utilities page lists these for after-hours customer service or emergencies such as water main breaks, sewage backup or line damage.
Local Sunrise Tips That Prevent Utility Bill Problems
Do not assume the bill is only water
Sunrise utility statements may include water, wastewater, natural gas, garbage, recycling, cable TV and stormwater. A high balance can come from more than one service.
Use the correct rate sheet
Rates depend on location. City of Sunrise, outside-city, Weston, Park City and Southwest Plant areas can use different rate sheets.
Use Smart View for leak evidence
If your meter is AMI-enabled, Smart View usage data can show whether usage rose gradually, spiked overnight or stayed high continuously.
Open accounts in person
Residential accounts must be opened in person. Bring documents and deposits; do not rely on online payment alone to start service.
City Hall Map and Visit Planning
Use the map for the main City Hall / Public Service location. For Village Civic Center or New River Civic Center, use the official address below and confirm hours before visiting.
Main location
City Hall, 10770 West Oakland Park Boulevard, Sunrise, FL 33351. Customer Service Monday–Friday, 8:00 a.m.–5:00 p.m.
Other customer-service centers
Village Civic Center: 6800 Sunset Strip. New River Civic Center: 60 Weston Road. Both list Monday–Friday, 9:00 a.m.–5:00 p.m.
Bring this
Bill, Customer Number, Account Number, photo ID, lease/deed or closing document if opening/closing service, payment proof, and deposit if required.
Official Sunrise Utility Links Used in This Guide
City of Sunrise Water Bill FAQs
Where do I pay my City of Sunrise utility bill online?
Use the official City of Sunrise Utility Bill Pay/View Options page, sunrisefl.gov/paymybill, or sunrisefl.gov/onetimepayment.
Can I make a one-time utility bill payment?
Yes. The City directs customers to sunrisefl.gov/onetimepayment, where you enter account information, choose a payment method and complete the transaction.
What is the City of Sunrise phone payment number?
Call toll-free 1-866-335-0510 to pay by phone using Visa, MasterCard, American Express, Discover, debit card or check. The City says this phone-payment service is free of charge.
What information do I need to pay by phone?
You need your Customer ID/Customer Number and Account Number. The Customer Number appears before the hyphen on the bill, and the Account Number appears after the hyphen.
What is the City of Sunrise utility billing phone number?
Call Customer Service and Billing at 954-746-3232 during business hours.
What is the City of Sunrise utility billing email?
Email customerservice@sunrisefl.gov for utility billing questions or account support.
Where can I mail a Sunrise utility payment?
Mail payment to City of Sunrise Public Service, 10770 W Oakland Park Blvd., Sunrise, FL 33351-6899, or City of Sunrise Public Service, P.O. Box 31432, Tampa, FL 33631-3432.
Where are the 24/7 drop boxes?
Drop boxes are available at City Hall, 10770 W Oakland Park Blvd.; Village Civic Center, 6800 Sunset Strip; and New River Civic Center, 60 Weston Road.
How do I register for the utility bill payment system?
Go to sunrisefl.gov/registernow. Use your email address as the username and have a recent utility bill ready so you can enter the Customer Number and Account Number correctly.
When is my Sunrise utility bill due?
The City’s FAQ says customers have 30 days from receipt of their bill to make payment.
What do I do if I am locked out of the payment portal?
The City FAQ says to email customerservice@sunrisefl.gov and provide your user name so the account can be unlocked.
How do I open a Sunrise utility account?
Residential accounts must be opened in person with required documentation and deposit(s) at City Hall, New River Civic Center or Village Civic Center.
How do I close a Sunrise utility account?
Use the City’s Close a Utility Account instructions. A written close request may be required, balances through the termination date may need to be paid, and the City lists a $15 service fee per water meter at closing.
What number do I call for after-hours water or gas reconnections?
For Monday–Friday after-hours reconnections and emergencies from 5:00 p.m. to 11:30 p.m., call 954-888-6087. For late nights and weekends, use 954-746-3500.
Does Sunrise have a smart water usage portal?
Yes. Customers with AMI Smart Meters can use the Smart View Portal 45 days after meter installation to view daily and historical usage and set alerts.
Is WaterBillsPay.org the official City of Sunrise website?
No. This is an independent informational guide. Use SunriseFL.gov and the City’s official payment system for live balances, payments, service rules, rate sheets and emergency instructions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.