Spokane Water Department, WA: Bill Pay, Phone Number and Hours
Use official City of Spokane resources to pay your utility and water bill online, pay by phone, set up automatic payments, contact Utility Billing, reach My Spokane 311, request new account help, report water repairs, handle shut-off or turn-on questions, and avoid confusing City of Spokane service with Spokane County or Spokane Valley providers.
If you are searching for Spokane Water Department, most account and bill-payment questions go through the City of Spokane Utility Billing office and My Spokane 311. The official city pages route utility bill payment through the City’s online account and payment resources.
💳 Best official route: Pay through City of Spokane utility billing
Online: open the official City of Spokane Utility Billing or Make a Payment page and use the city account/payment tools.
Phone payment: call 844-739-0180, the updated pay-by-phone number listed by the city.
Billing help: dial 311, or from outside city limits call 509-755-CITY (2489).
Office: Utility Billing, Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201.
Spokane Water Department Quick Facts Before You Pay
The official City of Spokane Utility Billing page lists Utility Billing, Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201. The office hours are listed as Monday through Friday, 8:00 a.m. to 5:00 p.m.
For phone help, the city lists 311 or, from outside city limits, 509-755-CITY (2489). The listed phone-support hours are 7:00 a.m. to 6:00 p.m., and the Utility Billing email is ubill@spokanecity.org.
What This Spokane Water Department Guide Covers
How to Pay Spokane WA Water Bill Online
The safest online path is to begin from the official City of Spokane Utility Billing page or Make a Payment page. From there, use the City’s account/payment tools to view or pay your utility bill.
Open Utility Billing
Start from the official City of Spokane Utility Billing page.
Open Make a Payment or My Account
Use the official Make a Payment page or city account link for utility billing.
Enter your account information carefully
Use your City utility account number and service address exactly as shown on your most recent Spokane utility bill.
Review balance and payment method
Check the service address, bill amount, due date, payment method and any account notice before submitting.
Save confirmation
Keep the confirmation number, payment date, amount, account number and receipt until the payment appears correctly on your account.
Pay Spokane Utility Bill by Phone
The official Payment Options page lists updated pay-by-phone number 844-739-0180. The city says customers can use MasterCard, Visa, Discover, American Express, or transfer funds electronically from a checking or savings account.
Keep these ready before calling
- Your most recent City of Spokane utility bill.
- Your City utility account number.
- Credit or debit card number and expiration date, if paying by card.
- Checking or savings account number, if paying by electronic transfer.
- Transit routing number for bank payment.
- Email or phone number for confirmation, if requested.
- Any late notice, shut-off notice or account warning.
Call the official pay-by-phone number
Call 844-739-0180.
Follow the system prompts
Enter the account number and payment details carefully. Stop and call Utility Billing if the system cannot locate the correct account.
Save your confirmation
Write down the confirmation number and keep it with your bill records.
Spokane Automatic Payments, ACH and eBill
The official Payment Options page says customers can set up automatic payment from a checking account, also known as ACH. The city says customers may sign in to eBill / online account tools or contact Utility Billing for help.
One-Time Payment
Best when you want to pay the current utility bill manually and keep control of each payment.
Manual paymentACH Auto Payment
Best when you want monthly automatic payment from a checking account.
Monitor first billBefore relying on automatic payment, confirm:
- Your online utility account is active.
- Your bank account details are correct.
- The draft date works with your due date.
- You receive confirmation or account update.
- Your next bill shows the automatic payment correctly.
- You still monitor bills for unusual usage or leaks.
Spokane Water Department Phone Number, Address and Hours
Use Utility Billing and My Spokane 311 for water/utility bill questions, payment support, account updates, new accounts, shut-offs, turn-on support, readings and general water billing routing.
Spokane City Hall
808 W Spokane Falls Blvd
Spokane, WA 99201
Monday–Friday
8:00 a.m.–5:00 p.m.
311
Outside city limits: 509-755-CITY (2489)
7:00 a.m.–6:00 p.m.
Spokane Utility Billing Concerns, New Accounts, Shut-Offs and Turn-On Help
The official Water Department contact page routes billing concerns, readings, phone-in service, billing/new accounts, shut-offs and turn-on support through 311 or 509-755-CITY (2489) from outside city limits.
Call Utility Billing / My Spokane 311 when you need help with:
- Water or utility bill balance.
- Payment posting question.
- Online payment account issue.
- New utility account.
- Utility account information update.
- Shut-off notice.
- Turn-on or restoration question.
- Meter reading or phone-in service.
- Unusual bill or usage question.
Call 311 or outside-city phone
Dial 311, or call 509-755-CITY (2489) if you are outside city limits.
Ask for Utility Billing
Tell the representative whether your issue is bill payment, new account, shut-off, turn-on, reading or account update.
Save the support details
Keep the date, representative name, ticket number or instructions in case you need follow-up.
Spokane Water Repairs, Meter Applications, Locates and Cross Connection Contacts
Billing issues should start with Utility Billing, but water repair, tap/meter, utility locate and cross-connection issues may need separate Water Department contacts.
| Need | Official contact | Best use |
|---|---|---|
| Billing concerns | 311 or 509-755-CITY (2489) | Bill, payment, new account, shut-off or turn-on support. |
| Readings / phone-in service | 311 or 509-755-CITY (2489) | Meter reading and account-reading questions. |
| Repairs | 509-625-7825 | Water repair issue that needs field-service routing. |
| Water tap / meter application | 509-625-6300 | Water tap, meter application or construction-related water request. |
| Utility locates | 1-800-424-5555 or 811 | Call before you dig. |
| Cross Connection Control | 509-625-7969 | Backflow / cross-connection program questions. |
Spokane Water Shut-Off, Turn-On and Urgent Payment Steps
If your account has a shut-off notice or you are trying to restore service, do not rely only on online payment. Use official payment methods and contact Utility Billing / My Spokane 311 for account-specific instructions.
Confirm the exact account status
Call 311 or 509-755-CITY (2489) and ask for Utility Billing.
Ask for the full amount required
Ask whether current charges, past-due charges, fees or restoration-related amounts must be paid.
Pay through official city tools
Use the official City of Spokane Make a Payment page or phone payment number 844-739-0180.
Confirm restoration or turn-on steps
After payment, call Utility Billing again if the account is time-sensitive, disconnected or close to shut-off.
Confirm Whether City of Spokane Is Your Water or Utility Provider
Many users search “Spokane Water Department,” but not every Spokane-area address is billed by the City of Spokane. Some addresses may involve Spokane County sewer, Spokane Valley, or a separate water district.
Before paying, check your bill for:
- City of Spokane name.
- My Spokane / City utility account number.
- Service address.
- Billing phone number.
- Payment website.
- Whether the bill is city utilities, county sewer or another water district.
- Any shut-off or late-payment instructions.
Spokane Utility Bill Help, Water Credit and Account Assistance
If the bill is difficult to pay, call 311 / Utility Billing early. My Spokane 311 can route questions about utility billing, account help and available city customer-service resources.
Before asking for help, prepare:
- City utility account number.
- Service address.
- Current balance.
- Past-due balance, if any.
- Shut-off notice, if any.
- Household contact details.
- Income or hardship documentation, if requested by a program.
- Payment confirmation numbers, if you already paid.
Call My Spokane 311
Dial 311 or 509-755-CITY (2489) from outside city limits.
Ask about utility billing support
Ask what water, sewer, solid waste or city utility billing assistance or account options are available for your situation.
Follow up in writing if needed
Use ubill@spokanecity.org for non-urgent account documentation or written follow-up when appropriate.
Spokane Water Bill Payment Options Compared
Choose the payment method based on urgency. Online and phone payment are better for faster handling. Utility Billing phone support is best for shut-off, turn-on, new account, missing bill or posting questions.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| Online payment | Use official City of Spokane payment/account tools. | Routine utility and water bill payment. | Start from my.spokanecity.org. |
| Phone payment | Call 844-739-0180. | Payment by card or bank transfer over phone. | Keep latest bill and account number ready. |
| ACH automatic payment | Set up automatic checking-account payment through city account tools. | Recurring monthly payment. | Confirm activation before relying on it. |
| Utility Billing office | 808 W Spokane Falls Blvd, Spokane, WA 99201. | In-person help, account issues or documentation. | Office hours are 8 a.m.–5 p.m., Monday–Friday. |
| My Spokane 311 | Dial 311 or 509-755-2489 outside city limits. | Billing help, new accounts, shut-off, turn-on and account update routing. | Phone support hours listed as 7 a.m.–6 p.m. |
| Water repairs | Call 509-625-7825. | Water repair and field-service issues. | Billing questions should go to Utility Billing / 311. |
Official Spokane Water Department Links and Resources
Use these official links first. They help avoid wrong county pages, third-party payment confusion, outdated phone numbers and non-city water district payment portals.
🚰 Utility Billing
Official City of Spokane page with billing office address, hours, phone and email.
Open Utility Billing💳 Make a Payment
Official City of Spokane page for payment access and city payment routing.
Open Make a Payment📞 Payment Options
Official utility billing payment options page with pay-by-phone and ACH information.
Open Payment Options☎️ Water Contacts
Official Water Department contact page for billing, repairs, locates, taps, meters and cross-connection contacts.
Open Water Contacts🧾 Customer Information
Official utility billing customer information page for account updates and customer details.
Open Customer Information🛑 Water Shut Off
Official My Spokane 311 information center article for water shut-off related guidance.
Open Shut-Off Info💵 Bill Pay Help
Official My Spokane 311 bill-pay information center article.
Open Bill Pay Info🏛️ My Spokane 311
Official City customer service contact for utility billing and many city services.
Open My Spokane 311💧 Water Department
Official City of Spokane Water Department area for public works water information.
Open Water DepartmentSpokane Utility Billing Office Map and Address
The official Utility Billing page lists Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201. Use this location for Utility Billing office reference and in-person city service routing.
City of Spokane Utility Billing
808 W Spokane Falls Blvd, Spokane, Washington 99201.
Spokane Water Department Phone, Hours and Payment Contacts
Use this quick table when you need to pay, call, email, visit, report a repair, request a locate, ask about a new account, or handle shut-off / turn-on questions.
| Need | Official detail | Best action |
|---|---|---|
| Utility Billing office | 808 W Spokane Falls Blvd, Spokane, WA 99201 | Use for billing office and City Hall payment/account routing. |
| Utility Billing hours | Monday–Friday, 8:00 a.m.–5:00 p.m. | Use for in-person office planning. |
| Phone support | 311 or 509-755-CITY (2489) | Use for billing, account, new account, shut-off and turn-on questions. |
| Phone support hours | 7:00 a.m.–6:00 p.m. | Call during support hours for faster account help. |
| Utility Billing email | ubill@spokanecity.org | Use for non-urgent written billing follow-up. |
| Phone payment | 844-739-0180 | Use for payment by phone with card or bank details. |
| Water repairs | 509-625-7825 | Use for water repair and field-service issues. |
| Water tap / meter application | 509-625-6300 | Use for meter/tap application questions. |
| Utility locates | 811 or 1-800-424-5555 | Call before you dig. |
FAQs About Spokane Water Department Bill Pay
How do I pay my Spokane water bill online?
Use the official City of Spokane Utility Billing page or Make a Payment page at my.spokanecity.org, then use the city account/payment tools for your utility bill.
What is the Spokane utility bill pay-by-phone number?
The official Payment Options page lists updated pay-by-phone number 844-739-0180.
What is the Spokane Utility Billing phone number?
Dial 311. If calling from outside city limits, call 509-755-CITY (2489).
Where is Spokane Utility Billing located?
Utility Billing is located at Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201.
What are Spokane Utility Billing office hours?
The official Utility Billing page lists office hours as Monday through Friday, 8:00 a.m. to 5:00 p.m.
What are Spokane Utility Billing phone support hours?
The official Utility Billing page lists phone support hours as 7:00 a.m. to 6:00 p.m.
What is the Spokane Utility Billing email?
The official Utility Billing page lists ubill@spokanecity.org.
Who do I call for Spokane water repairs?
The official Water Department contact page lists repairs at 509-625-7825.
Who do I call for Spokane water shut-off or turn-on help?
The official Water Department contact page routes billing, new accounts, shut-offs and turn-on questions through 311 or 509-755-CITY (2489) from outside city limits.
Is City of Spokane water billing the same as Spokane County sewer billing?
No. City of Spokane utility billing and Spokane County sewer billing are separate systems. Check the provider name on your bill before paying.
Best Way to Pay Spokane Water Department Bill in 2026
The best path is simple: start from the official City of Spokane Utility Billing or Make a Payment page, then pay through the city’s official account/payment tools. For phone payment, call 844-739-0180.
For billing concerns, new accounts, readings, shut-off or turn-on questions, dial 311 or call 509-755-CITY (2489) from outside city limits. For water repairs, call 509-625-7825.
Important Notice: This article is an independent informational guide and is not the City of Spokane, Spokane Water Department, My Spokane 311, Utility Billing, or an official payment processor. Payment links, phone numbers, office hours, pay-by-phone systems, automatic payment rules, shut-off/turn-on procedures, repair contacts, fees and account requirements can change. Always verify urgent billing, payment, service restoration, repair or emergency water matters directly with the City of Spokane.