Spokane Water Bill & Utility Account Help
Need to pay a City of Spokane water bill, set up eBill, use pay-by-phone, handle a past-due balance, start or close service, check 2026 rates, understand a high summer bill, follow watering rules, or call the right water office? This guide puts the official payment routes, account rules, rates, assistance programs, Water Wise tips, and emergency contacts in quick action blocks.
Do This First If You Just Want To Pay
Create a City of Spokane account for eBill. Have your current utility bill ready.
Create / access accountCall 844-739-0180 with your current bill, account number, card or bank information.
Phone payment infoPast-due balances should be paid at My Spokane, first floor of City Hall.
Past-due routeDial 311, or 509-755-CITY (2489) from outside city limits.
Utility BillingCity of Spokane Utility Bill Payment Methods
Spokane utility bills include water, wastewater, stormwater and solid waste collection. Choose the payment method based on urgency. For past-due balances, use the City’s direct in-person route instead of relying on delayed drop-box or mail posting.
| Payment method | Official detail | Best for | Do not miss this |
|---|---|---|---|
| Online eBill | Create a City of Spokane account. Online account requests are approved and made available within two business days. | Account history, current account information, previous statements, charge/payment detail, online card payments. | If you do not receive confirmation within two business days, email ubill@spokanecity.org. |
| Online card payment | City eBill lets customers make payments online free of charge with MasterCard, Visa, Discover or American Express. | Regular bills that are not under urgent past-due pressure. | Online account information is updated every 24 hours. |
| Updated pay-by-phone | Call 844-739-0180. You can use major cards or electronic transfer from checking/savings. | Customers who want phone payment or cannot access eBill. | Have your most recent bill, City utility account number, card expiration, or bank routing/account details ready. |
| Automatic ACH | Set up automatic checking-account payment through eBill or My Spokane account help. | Customers who want payment deducted from bank account on bill due date. | After checking/savings information is verified, automatic payments begin with the next billing cycle. |
| Drop boxes | City Hall external drop box on East wall adjacent to Post St entrance; Avista Utilities at 1411 E Mission Ave; Yoke’s Foods #9 at 3321 W Indian Trail Rd. | Non-urgent check payment with payment stub. | Use drop boxes only if there is no past-due balance. Do not put cash in a drop box. |
| Pay stations | My Spokane Customer Service Desk at City Hall, plus Yoke’s Foods #3 and #9. | In-person payment when you have the original green and white utility bill. | Pay stations can accept payment only if you have the original green and white utility bill. |
| Utility Billing, Spokane City Hall, 808 W. Spokane Falls Blvd., Spokane, WA 99201. | Non-urgent check payment. | Do not mail close to shutoff or due date. Include stub/account details. | |
| City Hall counter | My Spokane Customer Service Desk, 808 W Spokane Falls Blvd, Monday-Friday 8 a.m.–5 p.m. | Past-due balances, payment arrangements, account questions, close/turn-off requests. | The City says past-due balances should be paid at the My Spokane counter on the first floor of City Hall. |
eBill, ACH AutoPay, and Budget Billing
eBill setup
Have a copy of your City utility bill handy. Account requests are approved and made available within two business days.
ACH payment
Once checking/savings information is verified, automatic payment begins with the next billing cycle and is deducted on the bill due date.
Budget billing
Budget billing spreads utility costs evenly across the year. Call 311 or 509-755-2489 to set it up.
| Feature | Official detail | What to check first |
|---|---|---|
| eBill access | Current account information is updated every 24 hours and includes previous statements and charge/payment details. | Make sure the service address and utility account number match your bill. |
| ACH automatic payment | You receive your bill at the same time each month, and payment is deducted from the bank account on the bill due date. | Confirm first active billing cycle and that the current bill is not already due. |
| Returned ACH/payment | If the financial institution returns payment for any reason, additional charges or fees can be billed. | Verify routing/account number and available funds before enrollment. |
| Budget billing | Residential accounts only; account must be paid to a zero balance and owner/renter must have occupied the service location for at least 12 months. | Budget billing averages the past 12 months and re-averages after 12 months. |
| Budget billing exclusions | Budget billing does not include extra refuse charges; those must be paid additionally. | Watch extra garbage/refuse charges separately. |
Owners, Renters, Duplicate Bills, and Account Updates
Responsibility rule: The City says the property owner or property management firm receives the original monthly utility bill and is ultimately responsible for the utility bill. Upon request, the City can issue a duplicate bill to a tenant, and payments are accepted from owners, property managers, tenants or third parties.
Property owner
Responsible party for the utility bill; update account information if ownership or management information changed.
Tenant duplicate bill
Tenants can receive duplicate bills by request, but the original bill goes to the owner or property manager.
Update info
Use the City customer information page with account number and street address exactly as shown on the statement.
Past-Due Bill, Delinquent Charges, Shutoff, and Restoration
Due date
Spokane Municipal Code says bills are due and payable 20 calendar days after the bill issuance date.
Delinquent charge
Except where limited by law, a 1% per month delinquent charge is assessed on unpaid amounts after the bill is due.
Shutoff fee
Code lists a $30 fee for a visit to shut off water, sometimes called “collect or turn-off.”
Returned check
Code lists a $25 returned check fee.
| Past-due item | Official rule / amount | Best action |
|---|---|---|
| Past-due payment | City says utility accounts with past-due balances should be paid at the My Spokane counter on first floor of City Hall. | Bring bill, account number, payment method and proof of any recent payment. |
| Bill collection visit | Code lists a $10 fee for a visit by utility billing personnel to collect bills or deliver delinquency notice. | Act before field visit if a delinquency notice is expected. |
| Restoration appointment missed | Code allows a $10 fee when a restoration appointment requires an additional trip because owner/agent/tenant failed to keep the appointment. | Keep the restoration appointment and make sure access is available. |
| Unauthorized service turn-on | Code lists a first-time unauthorized turn-on fee of $30 plus estimated service/consumption; later unauthorized turn-ons are $50 plus estimated service/consumption. | Never turn water on yourself after shutoff. Call 311 or 509-755-2489. |
| Extreme heat advisory | If NWS has announced an extreme heat advisory for the Spokane water service area and a customer is without service, contact 311 or 509-755-2489 to discuss restoring water service. | Call promptly during qualifying extreme heat situations. |
2026 Spokane Residential Utility Rates
The 2026 rates page lists single-family residential charges. Water meters measure in cubic feet, and Spokane bills consumption by units. One unit equals 100 cubic feet, or about 748 gallons.
| Charge | Inside city rate | Outside city rate | What it means |
|---|---|---|---|
| Wastewater | $39.79/month | $69.63/month | Monthly wastewater service charge. |
| Water service | $20.07/month | $30.11/month | Monthly water service charge before consumption. |
| Stormwater | $5.60/month | Not applicable | Stormwater line item for inside-city accounts. |
| Water-wastewater capital | $36.30/month | $41.60/month | Capital charge; pro-rated if a customer receives only one service. |
| Water units 1–6 | $0.3775/unit | $0.5663/unit | First 0–600 cubic feet, up to about 4,488 gallons. |
| Water units 6–12 | $0.7988/unit | $1.1983/unit | 600–1,200 cubic feet. |
| Water units 12–25 | $1.0746/unit | $1.6119/unit | 1,200–2,500 cubic feet. |
| Water units 25–45 | $1.6989/unit | $2.5483/unit | 2,500–4,500 cubic feet; irrigation can move a bill here quickly. |
| Water units over 45 | $2.4436/unit | $3.6656/unit | High-use block above 4,500 cubic feet. |
| Refuse cart examples | 30-gal $24.96; 60-gal $45.20; 90-gal $66.01 | Varies by service | Solid waste is part of many City utility bills. |
| Food and yard waste cart | $19.37/month | Varies by service | Optional service with weekly pickup March–November and limited winter pickup weeks. |
Utility Bill Assistance, Payment Plans, and Credits
U-Help
U-Help provides one-time emergency financial assistance for low-income households with City utility bills, including water, wastewater, stormwater and garbage.
SNAP contact
For U-Help information, call 509-456-SNAP (7627).
Payment plans
The City says customers can sign up for interest-free payment plans to help catch up on utility bills.
| Program | Official detail | Best next step |
|---|---|---|
| U-Help | Funded through donations plus City match up to $50,000/year; every donated dollar goes to qualified utility customer balances. | Call SNAP at 509-456-7627 and ask about current eligibility/funding. |
| Senior & Disabled Credit | City added credits of up to $20/month total for low-income seniors and disabled individuals with active Spokane County property tax exemption. | Call 311 or review Senior & Disabled Credit page. |
| Wastewater low-use discount | Some single-family residential customers who use less water receive a $10/month wastewater bill discount based on indoor water usage. | Check the City rates page and ask Utility Billing if you may qualify. |
| Budget billing | Residential accounts only; zero balance and 12-month occupancy required. | Call 311 / 509-755-2489 Monday-Friday between 7 a.m. and 6 p.m. |
High Spokane Water Bill: Fast Diagnostic
Convert units first
Spokane bills water in units. One unit equals 100 cubic feet, or about 748 gallons.
Indoor leak check
Check toilets, flappers, faucets, water heater, softener, crawlspace, basement and meter-to-house plumbing.
Outdoor use check
Inspect sprinkler heads, timers, drip lines, hose bibs and wet strips. A broken sprinkler can waste 25,000 gallons in 6 months.
| Bill symptom | Likely check | Best next step |
|---|---|---|
| Water use jumps in summer | Outdoor watering, irrigation timer, broken heads, overwatering, pools, hose leaks, washing hardscapes. | Check watering rules and reduce irrigation before assuming a meter issue. |
| Consumption tier rose | Usage passed 25 or 45 units in the monthly tier table. | Convert units to gallons and compare with prior summer bills. |
| Indoor use is continuous | Toilet leak, faucet leak, water heater leak, softener cycle issue, hidden plumbing leak. | Repair and save receipts/photos before calling Utility Billing. |
| Bill is high but water use seems normal | Refuse cart, stormwater, wastewater, capital charge, prior balance, late fee, extra refuse, budget billing re-average. | Review all bill line items, not only water consumption. |
| Frozen pipe concern | Cold-weather plumbing leak after freeze/thaw. | Call Water Department at 509-625-7800 for additional advice if you are a City water customer. |
Spokane Outdoor Watering Rules and Water Wise Tips
Level 1 every summer
From June 1 to October 1: no outdoor watering between 10 a.m. and 6 p.m.; limit outdoor vegetation watering to 4 days per week.
Level 2 drought
When declared: no watering 10 a.m.–6 p.m.; limit to 2 days per week; no more than 2 hours/day; no hardscape washing.
SpokaneScape
City water customers can earn up to a $500 utility bill credit for qualifying lawn replacement with water-wise plants and mulch.
| Water Wise tip | Official detail | Why it lowers bills |
|---|---|---|
| Sprinkler inspection | Inspect irrigation systems and fix leaks, broken or clogged sprinkler heads. | Broken sprinklers can waste large volumes before the bill arrives. |
| 1-inch/week lawn target | Healthy lawn usually needs about 1 inch of water per week; watering more can waste water below the root zone. | Reduces summer consumption tier jumps. |
| Mower height | Raise lawn mower blade to at least 3 inches. | Taller grass promotes deeper roots and holds moisture better. |
| Cool morning watering | Water during cool morning hours rather than midday to reduce evaporation. | More water reaches roots instead of evaporating. |
| High-efficiency toilets | Water Wise rebates include up to $100 for certain WaterSense high-efficiency toilet replacements. | Toilets are a major indoor water-use source. |
Start, Close, Turn-On, Shutoff, or Water Tap Help
Best route: For billing, new accounts, shut-offs and turn-on, the Water Department contact page routes customers to 311 or 509-755-CITY (2489) from outside city limits.
New account / turn-on
Call 311 / 509-755-2489 for billing/new account/turn-on routing and service address requirements.
Closing bill
My Spokane Account Help says 311 can process requests such as closing bills and water turn-offs.
Water tap / meter application
Call 509-625-6300 for water tap or meter application questions.
| Task | Who to contact | Prepare first |
|---|---|---|
| New utility account | 311 / 509-755-2489 | Service address, owner/tenant/property manager details, move-in date, mailing address. |
| Close account / final bill | 311 / My Spokane account help | Account number, property address, close date, forwarding address, owner/tenant status. |
| Turn off / turn on water | 311 / 509-755-2489 | Service address, access instructions, appointment availability, payment proof if past due. |
| Water meter/tap application | 509-625-6300 | Permit/project details, parcel/service address, contractor/property owner details. |
| Repairs | 509-625-7825 | Location, visible issue, meter/service line details, urgency, photos if available. |
Spokane Water System, Water Quality, and Safety
Water system size
The Water Department delivers up to 180 million gallons of drinking water every day to more than 200,000 people.
Testing
Hundreds of water quality tests are performed throughout the year, and operators monitor the distribution system from a 24-hour control center.
No added fluoride
The City states that Spokane does not currently add fluoride to its water.
| Water topic | Official detail | Best next step |
|---|---|---|
| Water quality report | Annual report is available on the City water quality webpage; mailed copy can be requested by calling 509-625-7800. | Use the official water quality report for current testing and standards. |
| Lead service lines | City completed replacement of all remaining lead service lines in its water system in July 2018; 486 service lines were replaced with copper pipe. | Use City lead-service resources for property-specific questions. |
| PFAS monitoring | City has reported low-level PFAS detections at some wells and ongoing testing/follow-up. | Read the newest Water Quality Report and PFAS updates before making health-related conclusions. |
| Call before digging | Utility locates: 1-800-424-5555 or 811. | Call before digging for fences, landscaping, irrigation, decks or utility work. |
| Cross connection | Cross Connection Control Program: 509-625-7969 or WaterCrossConnection@spokanecity.org. | Use for backflow/cross-connection requirements. |
Who To Call for Spokane Water Bill Help
| Need help with… | Contact | Use when |
|---|---|---|
| Utility billing, payment, eBill, ACH, payment plan, past-due balance | 311 or 509-755-CITY (2489) | Billing office questions; phone line listed Monday-Friday 7 a.m.–6 p.m. |
| Utility Billing email | ubill@spokanecity.org | eBill confirmation issue or billing contact need. |
| Pay-by-phone | 844-739-0180 | Automated phone payment with current bill/account info. |
| Water Department information | 509-625-7800 / waterinfo@spokanecity.org | Water Department administration, water info, Water Wise, water quality report request. |
| Water repairs | 509-625-7825 | Repair-related water system concern. |
| Water tap / meter application | 509-625-6300 | New water tap or meter application questions. |
| Utility locates | 811 or 1-800-424-5555 | Before digging or excavation. |
| Illicit discharge to storm drain | 509-625-7999 | Report anything other than stormwater going into a storm drain. |
| City Hall / My Spokane | 808 W Spokane Falls Blvd, Spokane, WA 99201 | Counter service, past-due payment, pay station, mail address. |
| Water Department Administration | 914 E North Foothills Dr, Spokane, WA 99207 | Water Department office; hours listed 8 a.m.–4 p.m., Monday-Friday. |
Spokane Utility Billing Troubleshooting
| Problem | Likely reason | Do this next |
|---|---|---|
| eBill account not active | Online account requests can take up to two business days to approve. | Wait two business days, then email ubill@spokanecity.org if no confirmation arrives. |
| Online account balance looks delayed | Current account information is updated every 24 hours. | Save payment receipt and call 311 if past due or shutoff risk exists. |
| Past-due balance | Drop box/mail may not be appropriate for urgent accounts. | Pay at My Spokane counter on first floor of City Hall and ask for account confirmation. |
| Tenant/owner confusion | Original monthly bill goes to property owner or property management firm; duplicate bill to tenant is by request. | Update account information and document who is responsible under lease/management agreement. |
| Summer bill spike | Outdoor watering, broken sprinkler, 25+ or 45+ unit usage tier, pool fill or hardscape washing. | Review Water Wise rules and convert units to gallons before disputing. |
| Budget billing not allowed | Account not at zero balance, less than 12 months occupancy, non-residential account, or extra refuse charges. | Call Utility Billing after account reaches zero balance and eligibility is met. |
| Water was turned on without authorization | Unauthorized turn-on fee and estimated charges may apply. | Call 311 immediately and do not tamper with service shutoff. |
Spokane Water Bill Decision Tool
Choose your situation. This tool does not connect to City systems or show a live balance.
Map and Visit Planning
Use this map for Spokane City Hall / My Spokane / Utility Billing. Past-due utility balances should be paid at the My Spokane counter on the first floor.
Utility Billing / City Hall
Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201.
Counter hours
Utility Billing counter hours: Monday-Friday, 8 a.m.–5 p.m.
Water Department Admin
914 E North Foothills Dr, Spokane, WA 99207. Office hours listed 8 a.m.–4 p.m., Monday-Friday.
Official Spokane Water Links Used in This Guide
City of Spokane Water Department FAQs
Where do I pay my City of Spokane water bill online?
Use the official City of Spokane Utility Billing Payment Options page and eBill account route. Have a copy of your utility bill ready to create the account.
What is the Spokane utility bill phone payment number?
The City lists updated pay-by-phone service at 844-739-0180. Have your most recent utility bill, City utility account number, card details or bank routing/account details ready.
What phone number handles Spokane utility billing questions?
Dial 311. From outside city limits, call 509-755-CITY or 509-755-2489. Utility Billing phone support is listed Monday-Friday from 7 a.m. to 6 p.m.
Where is Spokane Utility Billing located?
Utility Billing is at Spokane City Hall, 808 W Spokane Falls Blvd, Spokane, WA 99201. Counter hours are Monday through Friday, 8 a.m. to 5 p.m.
Can I use a drop box for a past-due Spokane utility bill?
The City says drop boxes should be used only if there is no past-due balance and not to put cash in a drop box. Past-due balances should be paid at the My Spokane counter on the first floor of City Hall.
How long does Spokane eBill setup take?
The City says online account requests are approved and made available within two business days. If you do not receive confirmation within two business days, email ubill@spokanecity.org.
Who is responsible for paying a Spokane utility bill, owner or tenant?
The City says the property owner or property management firm receives the original monthly bill and is ultimately responsible. A duplicate bill can be issued to a tenant upon request, and payments are accepted from owners, managers, tenants or third parties.
What are the 2026 Spokane water service and water usage rates?
For 2026, the single-family residential water service charge is $20.07 per month inside city and $30.11 outside city. Water consumption is billed by unit, where one unit equals 100 cubic feet or about 748 gallons, with tiered rates from $0.3775 to $2.4436 per unit inside city and $0.5663 to $3.6656 per unit outside city.
Why is my Spokane water bill high?
Common causes include outdoor watering, broken sprinklers, irrigation timers, usage moving into higher unit tiers, toilet leaks, faucet leaks, frozen-pipe damage, prior balances, refuse cart charges, stormwater, wastewater and capital charges.
What are Spokane’s summer watering rules?
Level 1 runs June 1 through October 1 every year: no outdoor watering from 10 a.m. to 6 p.m. and outdoor vegetation watering is limited to four days per week. Level 2 drought response can reduce watering to two days per week, two hours per day and prohibit hardscape washing.
Who do I call for Spokane Water Department repairs?
For water repairs, call 509-625-7825. For general Water Department information, call 509-625-7800. For billing, new accounts, shutoffs or turn-on, call 311 or 509-755-2489.
Does this page collect Spokane water payments?
No. This is an informational guide. Use the official City of Spokane eBill, Payment Options page, pay-by-phone number, My Spokane counter or Utility Billing office for live balances, posting, shutoff status and payment confirmation.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.