Sherman Water Bill & Service Help
Need to pay a City of Sherman water, sewer and trash bill, use Quick Pay, call the automated payment line, set up bank draft, start service, transfer service, stop service, check deposits, report a leak, or understand a high bill? Use the task cards below for the official route first.
Fast Answer: Pick the Right Sherman Utility Task
Use the official Municipal Online Payments portal. Quick Pay works without creating an account.
Pay onlineCall 1-833-875-2386 and enter your account number plus street number from the service address.
Payment optionsSingle-unit residential service usually has a $50 install fee. Under 3 business days? Visit the office.
Start service rulesFor non-billing water and wastewater emergencies, call 903-892-7258, answered 24/7.
Emergency helpConfirm This Is City of Sherman, Texas Utility Billing
Search results can mix Sherman city billing, rural water providers, apartment billing, private bill-pay pages and other Sherman locations. Confirm your bill before entering payment details.
Use this guide if…
- Your bill is from City of Sherman, Texas.
- Your official payment portal is shermantx.municipalonlinepayments.com.
- Your Customer & Utility Services phone is 903-892-7237.
- Your billing office is 405 N Rusk Street in the Municipal Building.
Stop and verify if…
- Your water comes from a rural district or private provider.
- You pay through a landlord, apartment office, HOA or property manager.
- The payment page is not linked from ci.sherman.tx.us or cityofsherman.com.
- Your issue is a water main break, line locate, pressure problem or sewer emergency.
City of Sherman Water Bill Payment Options
Sherman utility bills combine water, sewer and trash services. Use the fastest official method if the bill is close to due date or service has been terminated.
| Method | Official detail | Best for | User warning |
|---|---|---|---|
| Online portal | Access bills, payment history, consumption history and online payment via MasterCard, Visa or Discover. | Fast payment, account access, scheduled payments and history. | A $1.25 convenience fee applies per transaction, including drafts through the online system. |
| Quick Pay | Pay online without login through the official Municipal Online Payments utility portal. | One-time payment when account number and balance are correct. | The portal limits payments to $1,000 per billing cycle; contact Utility Billing for larger payments. |
| Pay by phone | Call 1-833-875-2386, enter account number and street number, and pay by credit card. | 24/7 account information and payment in English or Spanish. | $1.25 convenience fee and $1,000 credit-card payment limit per billing cycle. |
| Bank draft | Free automated recurring payment from checking account the business day before the bill due date. | Customers who want automatic payment without online/card fee. | May take up to two billing cycles to start. Statement should show “Bank Draft – Do Not Pay.” |
| In person | Pay at 405 N Rusk Street, Monday–Friday, 7:45 a.m.–5:00 p.m. | Cash, money order, check or card payment, account questions, urgent service issues. | Temporary checks are not accepted. Name must be printed on checks. |
| Drop box | Drive-through boxes are at 405 N Rusk on the north end of the Municipal Building and hallway by payment windows. | After-hours check or money order payment. | No cash. Include account number or payment coupon. |
| Mail to City of Sherman, P.O. Box 1106, Sherman, TX 75091-1106. | Non-urgent check or money order payment. | Do not send cash; mail is risky near due date or cutoff. |
How to Pay Sherman Water Bill Online
Open the official portal
Use the City-linked Municipal Online Payments portal. New users can choose Member Registration if they want full account access.
Choose Quick Pay or register
Use Quick Pay for a simple one-time payment. Register if you want bills, payment history, consumption history, eBilling or scheduled payments.
Check the $1,000 limit
The portal says the maximum payment is $1,000 per billing cycle. If multiple payments exceed $1,000 in the same billing cycle, online access can be removed.
Save proof and call if disconnected
Keep the confirmation number. If service has been terminated for non-payment, call Utility Billing at 903-892-7237 to restore service.
Billing Cycle, Due Date, Late Fee and Termination Risk
Monthly billing
The City bills monthly for water, sewer and trash services.
Bill date
Bills are generated on the last business day of the month.
Due date
Due date is set for 21 days from the bill date.
Late fee
Past-due accounts accrue a 10% late fee on the unpaid balance.
Start New Water, Sewer and Trash Service
Official new-service rule: Single-unit residential service usually has a $50 installation fee. Online residential requests through 2TurnItOn require three business days. If service is needed in less than three business days, visit Customer & Utility Services at 405 N Rusk Street.
| Service type | Official requirement | Best user action |
|---|---|---|
| Single-unit residential | $50 install fee for most single-unit residences. | Submit online if you have 3 business days; visit office if faster service is needed. |
| Under 3 business days | Visit Customer & Utility Services at 405 N Rusk Street. | Office accepts applications 7:45 a.m.–4:30 p.m., Monday–Friday. |
| Minimum notice | The City requires a half-day notice for new installs. | Do not wait until the last hour of the business day. |
| Multi-unit / nonresidential / commercial | Deposit and installation fee are required; call 903-892-7237. | Use the commercial application and send required documents to ShermanUtility@cityofsherman.com. |
| Online service requests | The payment portal says online service requests need at least 3 business days for processing. | Choose office service if move-in timing is urgent. |
Sherman Utility Deposits
Single-unit residential accounts often focus on the install fee, but multi-unit, commercial, outside-city and certain accounts may require deposits.
| Deposit type | Official listed amount | Practical note |
|---|---|---|
| Apartments / more than one unit per meter | $150 per unit | Confirm unit count before opening account. |
| Commercial meter 5/8 or 3/4 inch | $150 | Commercial deposits are based on meter size. |
| Commercial meter 1 inch | $300 | Ask Utility Billing before applying. |
| Commercial meter 1.5 inch | $500 | Bring business and service-address details. |
| Commercial meter 2 inch | $600 | Large accounts may need additional review. |
| Commercial meter 3 inch / fire hydrant meter | $2,500 | Includes fire hydrant meters. |
| Commercial meter 4 inch | $5,000 | Confirm account maximum and service type. |
| Commercial meter 6 inch and larger | $10,000 max per account | Call Utility Billing before submitting. |
| Sewer-only account | Estimated one-month bill, max $10,000 | Deposit based on estimated bill. |
| Master deposit, residential only | $300 | Ask if this applies to your account setup. |
Transfer Service or Discontinue Service
Transfer service within Sherman
Residential customers with existing City of Sherman service may transfer service by contacting Customer & Utility Services at 903-892-7237. A $30 transfer fee is applied to the new account.
- Past-due balance must be paid.
- Final bill from old account transfers to new account.
- Garbage pickup day may change; call Solid Waste at 903-892-7261.
- Bank draft or credit card payment information does not automatically transfer.
- Old-address water can be left on up to 14 days from new connect date.
- New service gets a new account number.
Discontinue service
Call 903-892-7237 to discontinue service. Office or phone requests require at least a half-day notice. Only the account holder or someone with previously permitted access can request discontinuation.
Bank Draft, Paperless Billing and Notifications
Bank draft
Bank draft is the City’s free recurring payment option. The amount due is drafted from checking or savings the business day before the bill due date.
Paperless billing
Register online and sign up for eBilling to receive monthly statements electronically. Customers may choose electronic copy and/or paper copy options.
Notify Me
Subscribe to Notify Me to receive email and/or text reminders when your utility bill is due.
Water, Sewer and Trash Rates to Check Before Disputing
The official rates page says water, sewer and residential trash rates shown there are effective October 1, 2025. Check the live page before comparing bills from different years.
| Charge | Official listed amount | What it means |
|---|---|---|
| Water base, 5/8 or 3/4 inch meter | $26.91 minimum charge; first 1,500 gallons included. | Most single-family accounts start here. |
| Water usage above 1,500 gallons | $3.86 per 1,000 gallons for 1,500–20,000 gallons; higher tiers apply after that. | High outdoor use or leaks can move usage into higher tiers. |
| Residential sewer | $10.73 minimum for first 1,500 gallons; next 7,500 gallons at $4.56 per 1,000 gallons; $44.93 monthly maximum. | Residential sewer is capped after 9,000 gallons. |
| Residential trash | $15.30 per month minimum plus tax; additional residential cart $9.60 per month plus tax. | Trash can appear on the combined monthly utility bill. |
| Other common fees | Service termination $25, 2nd trip fee $15, after-hours $25 weekdays or $75 late-night/weekend/holiday, return payment $30 per item. | Past-due and service-call issues can increase a bill beyond water usage. |
High Water Bill or Possible Leak: What To Check First
Fast leak test: Turn off all fixtures and make sure nobody is using water. Watch the meter register. If the triangle indicator moves, water is flowing and a leak is likely. If there is no triangle, write down the meter reading, wait 30 minutes, and read it again. If the reading increases, a leak is present.
Toilet leaks
A leaking toilet can lose between a quarter gallon and one gallon per minute. Add food coloring to the tank and wait 10–15 minutes. If color appears in the bowl, repair the toilet.
Faucets and shower heads
Most fixture leaks are caused by worn washers. Small drips can waste hundreds or thousands of gallons over a month.
Service line leak
For leaks on your private service line, call a plumber. If you need help turning water off, call 903-892-7258.
| Leak type | Water loss per month | Why it matters |
|---|---|---|
| Drip, about 1 gallon every 15 minutes | 2,880 gallons | Small but steady leak can affect the bill. |
| Trickle, about 1 gallon every 4 minutes | 10,800 gallons | Often caused by toilets or fixture leaks. |
| Stream, about 1 gallon per minute | 43,200 gallons | Can create a major high bill quickly. |
Water Analytics: Know Your Water Usage
Why use it
The City links a Water Analytics customer portal so customers can better understand water usage patterns.
Best time to check
Use it after a high bill, before irrigation season, after toilet repairs, or if the meter test suggests continuous usage.
Billing still matters
If usage looks wrong, call Utility Billing at 903-892-7237 with dates, readings and leak-repair details.
Water and Wastewater Emergency Help
Use emergency line for
Water main break, major leak, sewer problem, pressure loss or other urgent water/wastewater issue.
Line locate
For line locate scheduling, call 903-892-7298 or use the online request tracker.
Billing problem?
For bill amount, payment posting or account service, call Utility Billing at 903-892-7237, not the emergency line.
Sherman Water Source and Water Quality Basics
Two main sources
Sherman’s water system is supplied by groundwater wells in the surrounding area and surface water from Lake Texoma, about 15 miles north.
Treatment
Surface water is processed in a modern water treatment plant before entering the delivery system. Well water is treated on-site at the source.
Quality report
The Water Production page links the City of Sherman 2025 Quality Report and water-quality resources.
Sherman Utility Billing Office Map
Use this map for Customer & Utility Services at 405 N Rusk Street. Bring your bill, account number, service address, ID for new service, lease or documents for nonresidential/multi-unit accounts, and payment confirmation if service has been terminated.
Customer & Utility Services
405 N Rusk Street, Sherman, TX 75090.
Mailing address
City of Sherman, P.O. Box 1106, Sherman, TX 75091-1106.
Office hours
Monday–Friday, 7:45 a.m.–5:00 p.m. New service office applications are accepted until 4:30 p.m.
Local Sherman Utility Tips That Save Time
Use bank draft if avoiding fees matters
Online and phone payments list a $1.25 convenience fee. Bank draft is the City’s free automated payment option, but it can take up to two billing cycles to begin.
Do not exceed the online payment limit
The portal warns that payments over $1,000 per billing cycle, including multiple payments totaling over $1,000, can remove online access.
Transfer means new account number
When you transfer service, your new address gets a new account number. Add the new account to your online profile and re-set any automated payment.
Check leaks before disputing
A one-gallon-per-minute stream can waste 43,200 gallons per month. Test toilets and meter movement before assuming the bill is wrong.
Official Sherman Water Department Links
Sherman Water Department FAQs
Where do I pay my Sherman water bill online?
Use the official City of Sherman Municipal Online Payments utility portal. Quick Pay is available for one-time payment, and registered users can view bills, history and consumption.
What is the Sherman water bill pay by phone number?
Call 1-833-875-2386 and enter your utility account number and street number from the service address. The system gives account information in English or Spanish and accepts credit card payment.
What is the Customer & Utility Services phone number?
Call 903-892-7237 for Utility Billing, account questions, new service, transfer service, discontinuing service and service restoration after non-payment.
Where is Sherman Utility Billing located?
Customer & Utility Services is at 405 N Rusk Street, Sherman, TX 75090, in the Municipal Building.
What are Sherman Utility Billing office hours?
Office hours are Monday through Friday, 7:45 a.m. to 5:00 p.m. New service office applications are accepted from 7:45 a.m. to 4:30 p.m.
How much is the Sherman online payment fee?
The official payment portal lists a $1.25 convenience fee per transaction. Drafts made through the online system also include the $1.25 fee.
What is the Sherman utility bill late fee?
Accounts are past due on the first business day after the due date, and a 10% late fee is added to the unpaid balance.
How do I start new water service in Sherman?
Single-unit residential service usually requires a $50 installation fee. Online requests need three business days. If service is needed in less than three business days, visit Customer & Utility Services at 405 N Rusk Street.
How do I stop Sherman utility service?
Call 903-892-7237. Office or phone requests require a minimum half-day notice, and only the account holder or someone with previously permitted access can request discontinuation.
Who do I call for a water or wastewater emergency?
For emergency water and wastewater problems other than billing, call 903-892-7258. The City says the line is answered 24 hours a day, seven days a week.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.