Salina Utility Bill Pay & Service Help
Use this guide when you need to pay a City of Salina water, sewer or trash bill, create a new online account, use one-time payment, call the IVR phone-pay line, mail a payment, use the drop box, start/stop/transfer service, check usage, or report a water/sewer emergency.
The official details are organized into quick task blocks: new account ID, customer ID, payment fees, office address, phone numbers, online account setup, posting caution, emergency line and payment-method differences.
Do This First If You Need To Pay Today
Use the Salina utility portal for one-time pay or new-user registration.
Open portalCall 1-877-883-3757 and follow keypad prompts with account details.
877-883-3757Call Water Department at 785-309-5740 for account and billing support.
785-309-5740Main breaks, emergency shutoffs and sewer backups go to 785-826-7305.
785-826-7305Start, stop or transfer service online at least 2 business days ahead.
Service formsCity of Salina Water Department Quick Facts
Water Department phone
785-309-5740. Use for billing questions, account setup help and water account issues.
Automated phone payment
1-877-883-3757. Use keypad prompts to enter account information and payment method.
Water Department office
City/County Building, 300 W. Ash St., Room 102, Salina, KS 67401.
Office hours
Monday–Friday, 8:00 a.m.–5:00 p.m., except holidays.
What Water Customer Accounting does
It handles accounts receivable for City utilities such as water, sewer and trash collection.
Customer volume
The City says the division bills nearly 23,000 customers per month on a cycle basis, about 1,000 per day.
Trash questions
Trash questions are listed separately at 785-309-5750.
Salina Water Bill Payment Options and Fees
Choose the method by fee, speed and account-control need. Fees can change, so always review the final checkout screen before submitting.
| Payment method | Official detail | Fee / limit to know | Best for |
|---|---|---|---|
| Online one-time payment | Use the utility portal and choose “One Time Payment” with account information and preferred payment method. | Online card fee listed as $3.95. Website card transactions over $200 are not accepted online only. E-check fee listed as $2.45 with no transaction limit. | Fast payment when you have the new account details. |
| Online registered account | Choose “New User” and set up an online account. Registered users can view statements, payment history, consumption and multiple service locations. | Payment fees depend on payment type. Verify checkout screen. | Long-term customers, AutoPay, usage review and multiple accounts. |
| IVR phone payment | Call 1-877-883-3757 and follow prompts. | Debit/credit card processing fee: $4.45. E-check processing fee: $2.45. | Customers who prefer phone payment or cannot use the online portal. |
| In office | Pay at 300 W. Ash St., Room 102. | In-office credit card fee: $3.25 or 2.5%, whichever is higher. | Account questions, payment uncertainty or help with account setup. |
| Drop box | Large metal City of Salina drop box on the south side of the City-County Building, plus a drop box outside the Room 102 office door. | Use check/money order style payment; do not rely on drop box if timing is urgent. | After-hours payment when not close to due date. |
| Current payment page lists mail to PO Box 780208, Wichita, KS 67278. | No processing fee listed for mail; mailing time matters. | Non-urgent payment with enough delivery time. | |
| AutoPay / EFT | After the software upgrade, the City recommends reviewing and verifying Electronic Funds Transfer information in the online portal. | Verify status before assuming AutoPay is active. | Customers who want recurring payment and fewer missed due dates. |
New Salina Online Water Account Setup
Why you may need a new login
Salina converted to a new water billing software system. Existing water customers have an existing water account, but need a new online account to use the current online payment and account tools.
What you need to link the account
You need the new account ID and customer ID from your current water bill. These are different from how some customers remember the older billing account setup.
Open the official utility portal
Use the City payment link, not a third-party bill-pay result. The portal may require JavaScript and cookies to work.
Choose One Time Payment or New User
Use One Time Payment for quick payment. Use New User to create an account for statements, payment history, consumption, multiple service locations and recurring auto-pay tools.
Link the utility account
Enter the new account ID and customer ID from your bill. If the information cannot be verified, use Water Department support rather than guessing.
Save payment proof
Keep the confirmation number, payment method, amount, date and account number until the account balance and bank/card record match.
Phone Pay vs Account Information by Phone
Pay by phone
1-877-883-3757. Use the automated IVR line and follow prompts to enter account information and preferred payment method.
Listed fees: $4.45 debit/credit card fee; $2.45 e-check fee.
Account info by phone
Customers can obtain account information 24/7 by calling 785-309-5740 and selecting Option 1.
You need your account number and customer number from the top and bottom sections of your utility bill.
Mail, Drop Box and In-Office Payment Details
Mail payment
Mail-in address listed on the payment options page: PO Box 780208, Wichita, KS 67278.
Always check the current bill stub before mailing because payment addresses can change.
Drop boxes
One drop box is on the south side of the City-County Building off Ash Street. Another is outside the Water Department office door at 300 W. Ash St., Room 102.
In-office payment
Water Department, City/County Building, 300 W. Ash Street, Room 102. Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
Start, Stop or Transfer Salina Water, Sewer and Trash Service
Start service
Apply to start water, sewer and trash pickup at your address. Submit at least 2 business days in advance.
Transfer service
If moving within the service area, use the transfer option so service can move to the new location properly.
Stop service
Use the stop-service form when leaving. Do not assume service stops automatically when you move out.
AutoPay, EFT and Recurring Payment Check
AutoPay is handled online
The City recommends reviewing and verifying Electronic Funds Transfer information in the online account portal after the billing software change.
Do not assume old setup is perfect
After the software upgrade, verify account information, stored payment details and contact information in the new system.
Keep a manual backup
If you recently changed banks, cards, email or account ID, check the bill and payment history before the due date.
Usage Tracking, High Bill and Consumption Review
View usage online
Registered online accounts offer statements, payment history, usage information and multiple service locations in one place.
Use the usage tracking portal
Salina introduced a water usage tracking portal. To sign up, have your water billing account number and customer number from your recent bill.
Check leaks first
Before assuming a billing error, check toilets, faucets, irrigation, hose bibs, softeners, water heaters and wet spots near service lines.
| What you see | Possible cause | Best action |
|---|---|---|
| Bill suddenly higher | Leak, outdoor use, changed consumption, unpaid balance, wrong account, or estimated expectation. | Review usage online, compare statement history and call Water Department if it still looks wrong. |
| Cannot create online account | Wrong account/customer ID, old account number, JavaScript/cookie issue, or account verification problem. | Use the setup PDF and call 785-309-5740 if the ID numbers do not work. |
| Payment made but not visible | Posting delay, wrong account, card/e-check issue, or payment method processing time. | Save confirmation and check account/bank record. For urgent issues, contact the Water Department. |
| Water/sewer emergency | Main break, emergency shutoff or sewer backup. | Call 785-826-7305, not the normal payment line. |
Water Main Break, Emergency Shutoff or Sewer Backup
Emergency number: For water and sewer emergencies such as main breaks, emergency shutoffs and sewer backups, the City lists 785-826-7305.
Call the emergency number first
For main break, emergency shutoff or sewer backup, call 785-826-7305 instead of using the payment phone line.
Give exact location
Share the street address, nearest intersection, visible water/sewer issue, and whether nearby properties are affected.
Document damage
Take photos before cleanup, save plumber/cleanup invoices and write down time discovered and time reported.
Salina Water Bill Processing Fees at a Glance
| Payment route | Card fee | E-check / check note | Smart choice |
|---|---|---|---|
| Online portal | $3.95 listed; website card transactions over $200 are not accepted online only at this time. | $2.45 e-check fee listed; no e-check transaction limit listed. | Use e-check for larger balances if you want to avoid online card limit. |
| IVR phone pay | $4.45 debit/credit card fee listed. | $2.45 e-check fee listed. | Good when online portal is unavailable but you have account info. |
| In-office card | $3.25 or 2.5%, whichever is higher. | Ask office for accepted check/cash handling before visiting. | Useful when you also need billing help. |
| Mail / drop box | Not a card route. | Use bill stub/check style payment and allow time. | Best only when not close to due date or cutoff risk. |
Local Salina Tips That Prevent Payment Problems
Use the new account ID, not old memory
After the 2024 billing software upgrade, account numbers changed. Use the current bill’s account ID and customer ID.
Use e-check when card limits are a problem
The official payment-options page says online card transactions over $200 are not accepted on the website only at this time, while e-check has no listed transaction limit.
Start/stop requests need lead time
Submit applications at least 2 business days ahead. If the City cannot verify your information, the request waits for your email response.
Do not confuse payment and emergency lines
1-877-883-3757 is for payment. 785-826-7305 is for main breaks, emergency shutoffs and sewer backups.
Drop box is not instant proof
If your account is urgent, use a route with faster confirmation and call the Water Department if service status matters.
Check trash separately
Water Customer Accounting bills utilities including water, sewer and trash, but trash questions are listed at 785-309-5750.
Salina Water Department Map and Visit Planning
Use the map for the Water Department office inside the City/County Building. For emergency water/sewer issues, call the emergency number instead of driving to the office.
Water Department
City/County Building, 300 W. Ash Street, Room 102, Salina, KS 67401.
Office hours
Monday–Friday, 8:00 a.m.–5:00 p.m., except holidays.
Before going
Call 785-309-5740 for account questions or 785-826-7305 for water/sewer emergencies.
Official Salina Water Links Used in This Guide
City of Salina Water Department FAQs
How do I pay my City of Salina water bill online?
Use the official Salina utility billing portal at salutil.salina.org/css/default.aspx. You can choose One Time Payment or create a new online account to view statements, payment history, consumption and service locations.
Why do I need to create a new online account?
Salina changed water billing software in 2024. Existing water customers still have water accounts, but they need a new online account to use the current online payment and account services.
What information do I need to link my Salina water account online?
You need your new account ID and customer ID. The City says these can be found on your current water bill.
What is the Salina Water Department phone number?
Call 785-309-5740 for the Water Department. Customers can also obtain account information 24/7 by calling this number and selecting Option 1.
What is the Salina phone payment number?
Call 1-877-883-3757 and follow the prompts using your phone keypad. The official payment-options page lists a $4.45 debit/credit card processing fee and a $2.45 e-check processing fee for IVR payments.
Where is the Salina Water Department office?
The office is in the City/County Building at 300 W. Ash Street, Room 102, Salina, KS 67401. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., except holidays.
Where do I mail a Salina water bill payment?
The current payment-options page lists mail-in payments to PO Box 780208, Wichita, KS 67278. Always confirm the address on your current bill stub before mailing.
Where are the Salina water bill drop boxes?
The City lists a large metal drop box on the south side of the City-County Building off Ash Street, plus a drop box outside the Water Department office door at 300 W. Ash St., Room 102.
How do I start, stop or transfer Salina water service?
Use the City of Salina Water Department account-management site. Applications must be received at least 2 business days in advance, and unverified information can delay processing until you respond to the email notification.
Who do I call for a Salina water or sewer emergency?
For water and sewer emergencies such as main breaks, emergency shutoffs and sewer backups, call 785-826-7305.
Can I track Salina water usage online?
Yes. Salina introduced a water usage tracking portal. To sign up, have your water billing account number and customer number from your recent bill.
Is WaterBillsPay.org the official City of Salina website?
No. This is an independent informational guide. Use official City of Salina and utility billing portal links for live payment, account status, fees, service requests and emergency decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.