Salina Water Department, KS: Bill Pay, Phone Number, Hours & Address
Use this practical City of Salina water bill guide to pay online, pay by phone, mail a payment, use the drop box, visit the Water Department office, start/stop/transfer service, track usage and report water or sewer emergencies.
🔒 Official City of Salina Water Bill Resources
Before You Pay a Salina Water Bill, Use the Official City Utility Billing System
Most people searching “Salina Water Department bill pay” want the official online payment portal, Water Department phone number, office address, hours, payment fees, mail address and emergency contact.
For City of Salina water, sewer and trash utility billing, the correct office is Water Customer Accounting, also called the Water Department. This division bills and collects for City of Salina utility accounts and handles service orders such as new accounts and final accounts.
The City converted to a new utility billing software and payment processing system in June 2024. That means customers may need the updated account number format and may need to create a new online account if they previously used old login details.
For normal bill payment
Use online payment, IVR phone payment, mail, in-office payment or drop box.
For new online access
Use “New User” in the utility portal if you need to create a new account under the upgraded billing system.
For emergencies
Call 785-826-7305 for water main breaks, emergency shut offs and sewer backups.
How to Pay Your Salina KS Water Bill Online
The official online payment route is the City of Salina utility billing portal. You can make a one-time payment or create a new user account.
1
Open the official utility payment portal
Use the portal linked from the City Water Department page.
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Open the official portal here: City of Salina Utility Billing Portal.
You can also start from the official City page: City of Salina Water Department.
2
Choose One Time Payment or New User
One-time is faster; registration is better for account management.
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Use “One Time Payment” if you only want to pay quickly. Use “New User” if you want to create an online account to view billing statements, payments, consumption and history.
3
Enter your account information correctly
Your bill contains the needed numbers.
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The City utility account page says customers need their account number and customer number for account information by phone, and these numbers are located on the top and bottom sections of the utility bill.
If your old account number had a dash, the new billing system changed the account number format. Use the current bill or call 785-309-5740 if you are unsure.
4
Review payment method and processing fee
Fees vary by payment channel.
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The City lists online debit/credit card processing fee as $3.95 and online e-check fee as $2.45. Debit/credit card transactions over $200 are not accepted on the website only at this time, according to the payment options page.
5
Save your receipt or confirmation
Important if payment is close to the due date.
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Save the confirmation number. Online payments may reflect on your account immediately when submitted, but the City utility account page notes that payments may take several days to be posted to your account.
Salina Water Bill Payment Options: Online, Phone, Mail, In Office and Drop Box
The City of Salina provides several payment methods. Choose the option based on timing, fee, payment method and whether your account is close to a deadline.
| Payment Method | Official Route | Fee / Rule | Best Tip |
|---|---|---|---|
| Online one-time payment | salutil.salina.org | Debit/credit card: $3.95; e-check: $2.45 | Debit/credit card transactions over $200 are not accepted on the website only at this time. |
| Online registered account | New User option in portal | Same online fees apply | Best for statement history, consumption and payment tracking. |
| IVR phone payment | 1-877-883-3757 | Debit/credit card: $4.45; e-check: $2.45 | Follow prompts with keypad and have account information ready. |
| In-office payment | 300 W. Ash St., Room 102 | In-office card fee: $3.25 or 2.5%, whichever is higher | Good for billing questions and same-visit help. |
| Mail payment | PO Box 780208, Wichita, KS 67278 | No card fee, but mail takes time | Mail early; do not use mail if service is at risk. |
| Drop box | South side of City-County Building and outside Room 102 office door | Posting depends on pickup/processing | Use envelope and write account details clearly. |
Salina Water Department Phone Number, Address, Office Hours and Mailing Address
Use Water Customer Accounting for utility billing questions, service start/stop/transfer support, account information and payment help.
Water Department phone
Use for billing questions, utility account information, customer service and service form support.
Office address
City/County Building
300 W. Ash St., Room 102
Salina, KS 67401
This is the official Water Department office location.
Mail payment address
PO Box 780208
Wichita, KS 67278
Use this address for mailed water bill payments.
Office hours
Monday–Friday
8:00 AM to 5:00 PM
Closed holidays. Call earlier in the day for service or account problems.
Start, Stop or Transfer Salina Water, Sewer and Trash Service
The City utility account page provides forms to start service, transfer service when moving, and stop service. Applications should be received at least 2 business days in advance.
Start service
Apply to start water, sewer and trash pick-up at your address using the official start service form.
Transfer service
If you are moving within Salina, use the transfer service form so service can move to your new location.
Stop service
Use the stop service form when you are moving out or no longer need utility service at the property.
1
Open the official utility account page
Start from the City-linked forms page.
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Open the official page here: City of Salina Manage Your Utility Account.
From there, choose Start Service, Transfer Service or Stop Service.
2
Submit at least 2 business days in advance
Do not wait until moving day.
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The City utility account page says applications must be received at least 2 business days in advance.
3
Watch your email for verification issues
Incomplete or unverifiable information can delay processing.
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The City notes that if submitted information cannot be verified, the application will not be processed until you respond to the email notification sent to the email address you provided.
Salina Water Usage Tracking Portal and High Bill Checks
The new water billing system added better customer features, including text alerts and a portal to track water usage. This is helpful when a bill suddenly looks high.
Track consumption
Use the water usage tracking portal to review usage patterns and spot unexpected increases.
Check leaks first
Look for running toilets, dripping faucets, irrigation issues, hose bib leaks and water softener problems.
Compare bills
Registered users can view and print billing statements, payments, consumption and account history online.
Use account phone info
Customers can obtain account information 24/7 by calling 785-309-5740 and selecting option 1.
Salina Water and Sewer Emergency Contact
Billing questions and emergencies use different numbers. Use the emergency line for urgent field issues like main breaks, emergency shut offs and sewer backups.
Water & sewer emergency line
Use for main breaks, emergency shut offs, sewer backups and urgent water/wastewater problems.
Billing and account questions
Use this number for utility bill, account, service start/stop/transfer and payment questions.
| Problem | Call | What to Say |
|---|---|---|
| Water main break | 785-826-7305 | Give nearest address, street, water flow level and traffic/safety concern. |
| Emergency shut off | 785-826-7305 | Explain where the water is leaking and whether property is being damaged. |
| Sewer backup | 785-826-7305 | Mention if sewage is backing into the home or visible outside. |
| Billing issue | 785-309-5740 | Have account number and customer number ready from the bill. |
| Trash questions | 785-309-5750 | Use this for trash-related questions, not emergency water issues. |
Salina Water Bill Processing Fees and Payment Channel Tips
Salina passes card processing fees to customers at actual cost. The fee you pay depends on the payment channel and method.
| Channel | Debit / Credit Fee | E-Check Fee | Important Note |
|---|---|---|---|
| Online | $3.95 | $2.45 | Debit/credit card transactions over $200 are not accepted on the website only at this time. |
| IVR phone | $4.45 | $2.45 | Call 1-877-883-3757 and follow keypad prompts. |
| In office | $3.25 or 2.5%, whichever is higher | Not listed for in-office | Useful if you need billing staff help. |
| No card processing fee | Not applicable | Slowest route; mail early. | |
| Drop box | No card processing fee | Not applicable | Use check/money order and include account details. |
Practical Salina Water Bill Tips That Save Time, Fees and Payment Problems
These small details are useful when paying near a due date, moving into a property, using the new billing system or checking high usage.
Use current account numbers
After the billing software upgrade, account number format changed. Use your latest bill or call before paying if your old number does not work.
Use e-check for larger online payments
The City lists an online card transaction limit over $200, while online e-check has no transaction limit listed.
Submit service forms early
Start, stop and transfer applications should be submitted at least 2 business days in advance.
Do not use mail for urgent payment
Mail payment goes to Wichita PO Box and needs processing time. Use official online, IVR or office route when timing matters.
Salina Water Department Bill Pay FAQs
These FAQs answer the real questions people search before paying a City of Salina water bill or calling Water Customer Accounting.
QHow do I pay my Salina KS water bill online?▾
Use the official City of Salina utility payment portal at https://salutil.salina.org. You can choose One Time Payment or create a New User account.
QWhat is the Salina Water Department phone number?▾
Call the City of Salina Water Department / Water Customer Accounting at 785-309-5740.
QWhat is the phone number to pay my Salina water bill?▾
Call the IVR payment line at 1-877-883-3757 and follow the prompts with your account information and payment method.
QWhere is the Salina Water Department office?▾
The office is at the City/County Building, 300 W. Ash St., Room 102, Salina, KS 67401.
QWhat are Salina Water Department office hours?▾
The City lists office hours as Monday through Friday, 8:00 AM to 5:00 PM, except holidays.
QWhere do I mail my Salina water bill payment?▾
The City payment options page lists mail-in water bill payments to PO Box 780208, Wichita, KS 67278.
QDoes Salina charge a fee for online or phone water bill payments?▾
Yes. Online debit/credit card fee is listed as $3.95, online e-check is $2.45, IVR debit/credit card is $4.45, and IVR e-check is $2.45. In-office card fee is $3.25 or 2.5%, whichever is higher.
QCan I use a drop box to pay my Salina water bill?▾
Yes. The City lists a large metal drop box on the south side of the City-County Building and another drop box outside the office door at 300 W. Ash St., Room 102.
QWho do I call for a Salina water or sewer emergency?▾
For water and sewer emergencies such as main breaks, emergency shut offs and sewer backups, call 785-826-7305.
QIs WaterBillsPay.org the official City of Salina website?▾
No. WaterBillsPay.org is an independent informational guide. Always pay, confirm fees and verify account rules through official City of Salina links.
The Safest Way to Pay or Fix a Salina Water Bill Issue
For normal payment, use the official Salina utility billing portal, IVR phone payment at 1-877-883-3757, mail payment to PO Box 780208, drop box, or in-office payment at 300 W. Ash St., Room 102.
For billing help, call 785-309-5740. For water and sewer emergencies such as main breaks, emergency shut offs or sewer backups, call 785-826-7305. For start, stop or transfer service, submit the official form at least 2 business days in advance.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.