Rome Water Bill & Service Help
Need to pay a City of Rome water bill, start service, transfer service, stop service, request a leak adjustment, report a water main break, or understand why sewer/garbage appears on the bill? Use the task cards below first.
This guide is for City of Rome, Georgia Water Billing and Water & Sewer Division. If your bill is from Floyd County Water, Rome NY, or another “Rome” utility, use the wrong-provider section before paying.
What Do You Need to Do?
Use the City’s Munis Self Service water bill portal. You need account number and customer number.
Open payment portalCall 1-833-415-0540 and use account number plus customer number.
See payment routesUse the official form. Requests before 3 p.m. can be processed same day.
Service formsCall 706-236-4560 for water leak, main break, sewer overflow or discolored water.
Emergency helpQuick Answer for City of Rome Water Customers
Pay online: Use the official City of Rome Pay Online page and choose Water Bill, or open the Rome Georgia Munis Self Service utility portal. The City says online and phone water payments have no fees.
Billing office: Water Billing is at 601 Broad Street, Rome, GA 30161. Phone: 706-236-4440. Mailing address: PO Box 1711, Rome, GA 30162. Hours: Monday–Friday, 8 a.m.–5 p.m.
Water & sewer emergency: Call 706-236-4560 24/7 for sewer stop up, sewer manhole overflow, water leak, water main break, discolored water or fire hydrant leak.
Online / phone pay
The City says pay online or by phone for free using account and customer number.
Age 18+
New water account customers must be at least 18 years old.
Before 3 p.m.
Service requests received before 3 p.m. are processed same day; after 3 p.m. next working day.
Sewer only
Leak adjustments can adjust sewer charges only, with proof the leak was repaired.
How to Pay a City of Rome Water Bill Online
Start from the official City page
Open Pay Online and choose Water Bill. This prevents confusion with Floyd County Water, Rome NY or third-party bill sites.
Use account number and customer number
The City’s Water & Sewer page says online and phone payments require both your account number and customer number.
Select “Don’t have a login” if needed
The City says customers can pay online by selecting Don’t have a login, then entering the account number and customer number.
Check account status before scheduling late payment
If the account has a previous balance or a cutoff date printed on the bill, call Water Billing at 706-236-4440 before assuming an online payment solved the service-status issue.
Save proof
Keep the confirmation number, amount, date and the account/customer number used. This helps if you need to discuss posting, late fees or arrangements.
City of Rome Water Bill Payment Options
| Payment method | Official detail | Best for | Smart tip |
|---|---|---|---|
| Online payment | Use the City’s water bill portal through RomeGA.us Pay Online or Munis Self Service. | Fast payment from phone or computer. | Have account number and customer number ready. |
| Phone payment | Call 1-833-415-0540. | Customers who want to pay without logging in online. | Requires account number and customer number. |
| Bank draft / automatic draft | The City offers auto draft from checking or savings on the due date. | Avoiding missed due dates and late fees. | Call 706-236-4440 or use the official Auto Draft form. |
| Drive-through / in person | Water Billing Customer Service Center at 601 Broad Street. | Cash, card, check, payment arrangements, new accounts and account-specific questions. | Office hours are Monday–Friday, 8 a.m.–5 p.m. |
| Night deposit drop box | Water Billing page lists night deposit drop box as available. | After-hours check or money-order drop-off. | Do not use drop box for emergency service-status questions. |
| Mail to Water Billing, PO Box 1711, Rome, GA 30162. | Routine non-urgent payments. | Do not mail if a cutoff date is near. |
Rome Water Department Phone, Address and Hours
Water Billing
706-236-4440
Billing, new accounts, payment arrangements, bill adjustments and paperless billing.
Emergency / Operations
706-236-4560
24/7 water or sewer emergency and new taps/connection questions.
Billing office
601 Broad Street
Rome, GA 30161.
Water & Sewer Division
100 Vaughn Road
Rome, GA 30161.
| Need | Contact | Use this when |
|---|---|---|
| Bill, new account, payment arrangement, adjustment | Water Billing: 706-236-4440 | Account-specific billing and customer-service questions. |
| Water/sewer emergency | Water & Sewer Division: 706-236-4560 | Sewer stop up, manhole overflow, leak, main break, discolored water or hydrant leak. |
| New water/sewer taps | Water Department Operations Center: 706-236-4560 | Residential or commercial new connection to water/sewer systems. |
| Garbage pickup change after new water account | Solid Waste Collections: 706-236-4580 | Garbage cart, recycling, yard waste or pickup changes. |
| General City contact | City of Rome: 706-236-4400 | City Hall routing when you are unsure which department handles it. |
Start, Transfer or Stop Water Service in Rome GA
Establish service
Use the official Water – Establish Service Request form for an existing City of Rome service address.
Transfer service
Use the Transfer Service form if you need water shut off at the current address and turned on at a new address.
Stop service
Use the Stop Service form with stop date and forwarding address details for the final bill.
| Service task | Official detail | Practical tip |
|---|---|---|
| New account / establish service | Must be at least 18 years old. Form asks for name, phone, email, service address and turn-on date. | Renters should upload the first page of the lease when requested. |
| Transfer service | Form asks for current service address, shutoff date, transfer address and new turn-on date. | Submit early enough for the same-day/next-working-day rule. |
| Stop service | Form asks for contact details, service address, stop date and forwarding address. | Do not assume moving out automatically stops water billing. |
| Request timing | Requests received before 3 p.m. are processed same day; after 3 p.m. next working day. | Call 706-236-4440 if a move-in/move-out deadline is urgent. |
| New water/sewer taps | Call 706-236-4560 to apply for new connection to water and sewer systems. | New taps are not the same as simply turning on service at an existing location. |
Late Fees, Cut-Off Notices and Account Risk
Penalty rule: The City’s Water Billing page says a 10% penalty is assessed to all bills if not paid within 14 days.
Cut-off warning: The City says the cut-off date is printed on all bills with a previous balance. If your bill has a previous balance, do not wait until the last minute to ask for help.
Other fees: The City warns that fees may be charged for NSF/closed-account checks, broken locks, meter tampering, cut-offs for non-payment, and damages to the water meter or automated meter-reading devices.
| Situation | What it means | Best next step |
|---|---|---|
| Bill unpaid after 14 days | 10% penalty may be assessed. | Pay through an official route and confirm posting if the date is close. |
| Bill shows previous balance | Cut-off date should be printed on the bill. | Call Water Billing at 706-236-4440 before assuming an online payment stops action. |
| Check returned or account closed | NSF/closed-account fees may apply. | Use reliable payment method and confirm balance due. |
| Broken lock or meter tampering | Separate fees may apply. | Do not attempt to restore service yourself; call the City. |
Rome GA 2026 Water and Sewer Rate Details
The City’s rate resolution lists water and sewer service rates effective January 1, 2025 and January 1, 2026. Always use the official resolution for final billing and special-zone cases.
Inside-City water usage
2026 water usage for customers inside corporate limits is listed as $3.92 per 1,000 gallons.
Inside-City sewer usage
2026 sewer usage inside corporate limits is listed as $5.92 per 1,000 gallons, based on water usage.
First 1,000 gallons
The rate resolution notes no charge for the first 1,000 gallons in the water usage table.
Up to 3/4 inch base
2026 Zone 1 base charges list $13.40 water and $14.55 sewer for up to 3/4 inch meter.
| 2026 item | Official listed amount | What customers should know |
|---|---|---|
| Inside corporate limits water usage | $3.92 per 1,000 gallons | Usage rate before special zones, base charges or other bill items. |
| Zone 3 / Zone 4 water usage | $4.27 per 1,000 gallons | Applies to listed unincorporated Floyd County zones under HB 489 agreement. |
| Inside corporate limits sewer usage | $5.92 per 1,000 gallons | Based on water usage; no charge on irrigation meters. |
| Unincorporated Floyd County sewer usage | $9.62 per 1,000 gallons | Rate shown for customers on City of Rome water system and Floyd County water system. |
| Return check | $30 | Listed as a miscellaneous fee. |
| Meter cut-off | $60 | Listed as a miscellaneous fee. |
| Meter tampering | $150 | Do not break locks or tamper with the meter. |
| Broken lock | $100 | Separate fee listed in the resolution. |
Leak Adjustment Request: What Rome Customers Need to Know
City rule: The Water Billing page says a maximum of two adjustments may be given for a leak. Only the sewer charge is adjusted, and the customer must present proof that the leak was repaired.
Form requirement: The official Leak Adjustment Request form asks for name, phone, email, service address, and upload of a plumber’s bill or parts receipt.
| Leak situation | What to do | Document to keep |
|---|---|---|
| Toilet, pipe, irrigation or underground leak repaired | Submit leak adjustment after repair is complete. | Plumber bill, repair invoice, parts receipt or proof of repair. |
| Leak not repaired yet | Repair first, then request adjustment. | Repair proof is required. |
| High water usage but no leak found | Call Water Billing and review usage/bill before submitting adjustment. | Meter readings, photos, dates, inspection notes. |
| Emergency water leak | Call 706-236-4560, not just the form. | Address, location, visible water flow and callback number. |
Water or Sewer Emergency in Rome GA
Call 706-236-4560 24/7 for emergencies. The City says not to send email in the event of an emergency.
Emergency examples listed by the City include sewer stop up, sewer manhole overflow, water leak, water main break, discolored water and fire hydrant leak.
| Problem | Call | What to say |
|---|---|---|
| Water main break or street leak | 706-236-4560 | Exact location, nearest address, cross street, visible water flow and traffic/safety risk. |
| Sewer stop up or manhole overflow | 706-236-4560 | Address, inside/outside issue, manhole location, odor/backflow and callback number. |
| Discolored water | 706-236-4560 | Color, when it started, whether hot/cold water, nearby hydrant/work activity and address. |
| Fire hydrant leak | 706-236-4560 | Hydrant location, nearest cross street and whether water is flowing into road/property. |
Garbage, Recycling and Solid Waste on the Water Account
New customers
New City customers arrange garbage pickup when applying for water service.
Future changes
After setup, garbage pickup changes go through Solid Waste Collections at 706-236-4580.
Monthly cart charges
The 2026 residential schedule lists a 65-gallon city-issued cart at $11.00 per month and additional cart at $8.60.
Water Quality, Lead Information and Treatment Source
Water source
The City says it withdraws water from the Etowah and Oostanaula Rivers.
Treatment
Water is treated at the Bruce Hamler Water Treatment Facility to ensure safe drinking-water levels.
Reports
The Water Quality page provides current and prior Water Quality Reports and lead/copper-related documents.
Wrong-Provider Warning: City of Rome GA vs Floyd County Water vs Rome NY
Use this page if your bill is from City of Rome, Georgia Water Billing. The City billing office is 601 Broad Street, Rome, GA 30161 and the billing phone is 706-236-4440.
If your bill says Floyd County Water, the County water office is different. If your bill says City of Rome, NY, use the Rome, New York utility billing site, not RomeGA.us. Always match the provider name, account number and service address before paying.
Practical Rome Water Bill Tips Most Posts Miss
Keep both account number and customer number
Rome’s online and phone payment instructions require both. Save a bill image before calling or paying.
Use the form cut-off time wisely
Start, stop and transfer requests before 3 p.m. can be processed the same day; after 3 p.m. they move to the next working day.
Leak adjustment is not a full water-bill erase
The City says only the sewer charge is adjusted, and proof of repair is required.
Do not email emergencies
The City specifically says not to send email for emergencies. Call 706-236-4560 for active water/sewer issues.
Garbage service may be tied to account setup
New City customers arrange garbage pickup when applying for water; later changes go to Solid Waste.
Rate zone matters
Inside corporate limits, Zone 3, Zone 4, sewer-only and irrigation-meter cases can have different rate treatment.
City of Rome Water Billing Map and Visit Planning
Use this map for the Water Billing / Customer Service Center at 601 Broad Street. For operations or emergency field problems, call before driving.
Water Billing
601 Broad Street, Rome, GA 30161. Phone: 706-236-4440.
Water & Sewer Division
100 Vaughn Road, Rome, GA 30161. Phone: 706-236-4560.
Mailing addresses
Billing: PO Box 1711. Water & Sewer Division: PO Box 1433. Rome, GA 30162.
Official City of Rome Water Links
City of Rome Water Department Bill Pay FAQs
How do I pay my City of Rome GA water bill online?
Use the official City of Rome Pay Online page and choose Water Bill, or open the Rome Georgia Munis Self Service utility billing portal. You need your account number and customer number.
What is the City of Rome Water Billing phone number?
Call Water Billing at 706-236-4440 for new accounts, bill questions, payment arrangements and bill adjustments.
What is the Rome GA water bill phone payment number?
Call 1-833-415-0540 to pay by phone. The City says you need your account number and customer number.
Where is the Rome GA Water Billing office?
Water Billing is located at 601 Broad Street, Rome, GA 30161. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
Who do I call for a water or sewer emergency in Rome GA?
Call 706-236-4560 24/7 for sewer stop up, sewer manhole overflow, water leak, water main break, discolored water or fire hydrant leak.
How do I start water service in Rome GA?
Use the official Water – Establish Service Request form. You must be at least 18 years old, provide contact and service address details, and upload the first page of your lease if renting.
How quickly are Rome water start, stop or transfer requests processed?
The City says requests received before 3 p.m. are processed the same day, while requests received after 3 p.m. are processed the next working day.
What is the late penalty on a City of Rome water bill?
The Water Billing page says a 10% penalty is assessed to all bills if not paid within 14 days.
Can I get a leak adjustment on my Rome water bill?
Possibly. The City says a maximum of two leak adjustments may be given. Only the sewer charge is adjusted, and proof that the leak was repaired is required.
What are the 2026 Rome GA inside-city water and sewer usage rates?
The official rate resolution lists 2026 inside-corporate-limits water usage at $3.92 per 1,000 gallons and sewer usage at $5.92 per 1,000 gallons, with no water usage charge for the first 1,000 gallons in the table.
Who handles garbage pickup changes after I start water service?
New customers arrange garbage pickup when applying for water service. Future garbage service changes are handled by Solid Waste Collections at 706-236-4580.
Is WaterBillsPay.org the official City of Rome website?
No. This is an independent guide. Use official City of Rome links for live payment, account status, service forms, rates, water quality reports and emergency instructions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.