Portland Water Department, OR: Bill Pay, Phone and Address
Use official Portland Water Bureau resources to pay your sewer, stormwater and water bill online, by phone, by mail, by text or in person. This guide also covers customer service phone number, walk-in center address, office hours, start/stop/transfer service, water emergency reporting, water quality questions, payment arrangements, bill assistance and official links.
If you are searching for Portland Water Department, the official local provider is the Portland Water Bureau. The bill usually covers water, sewer and stormwater services, so do not confuse it with Portland General Electric, NW Natural, Portland Water District in Maine, or nearby Oregon water districts.
💳 Best official route: Pay through Portland Water Bureau bill payment
Online: open the official Portland Water Bureau Pay My Bill page and log in to your account.
Phone payment: call 503-823-7770 and select option 1 for the automated phone payment system.
Walk-in payment: visit 664 N. Tillamook St., Portland, OR 97227, Monday–Friday, 8 a.m.–4 p.m., except holidays.
Water emergency: call 503-823-4874, available 24 hours a day, 7 days a week.
Portland Water Department Quick Facts Before You Pay
The official Portland Water Bureau customer service phone number is 503-823-7770. Service representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m.. The official email is PWBCustomerService@portlandoregon.gov.
The official walk-in payment center is listed at 664 N. Tillamook St., Portland, OR 97227. In-person payment hours are Monday through Friday, 8:00 a.m. to 4:00 p.m., except holidays. The Portland Water Bureau mailing address is listed as 1120 SW 5th Avenue, Suite 405, Portland, OR 97204.
What This Portland Water Department Guide Covers
How to Pay Portland OR Water Bill Online
The safest online payment path is to start from the official Portland Water Bureau Pay My Bill page. From there, use the official account login to view your bill, pay your sewer, stormwater and water bill, sign up for paperless billing, manage monthly statements and review payment options.
Open the official Pay My Bill page
Start from the official Portland Water Bureau Pay My Bill page.
Open the account login
Use the official Portland utility billing account login.
Enter your bill details carefully
Use your Portland utility account number, service address and customer details exactly as shown on your latest bill.
Review payment method and fee
Check the amount due, due date, service address, card or bank details, and any processing fee before submitting.
Save confirmation
Keep your confirmation number, payment date, amount, account number and receipt until the payment appears correctly on your account.
Pay Portland Water Bill by Phone
The official Pay My Bill page says customers can pay through the automated phone system at any time by calling 503-823-7770 and selecting option 1.
Keep these ready before calling
- Most recent sewer, stormwater and water bill.
- Account number.
- Service address.
- Payment amount.
- Card or bank payment details.
- Email or phone number for receipt, if requested.
- Any past-due notice, shutoff notice or payment arrangement information.
Call customer service payment number
Call 503-823-7770.
Select option 1
Use option 1 for the automated payment system.
Follow the prompts carefully
Enter your account and payment details exactly as requested.
Save confirmation
Write down the confirmation number and keep it with your water bill records.
Pay Portland Water Bill by Mail or In Person
The official Pay My Bill page lists a mail payment address and a walk-in center for in-person payments. In-person payment is useful when you need help with a bill, a payment plan, an urgent past-due account or a receipt.
City of Portland
P.O. Box 4216
Portland, OR 97208-4216
664 N. Tillamook St.
Portland, OR 97227
Monday–Friday
8:00 a.m.–4:00 p.m.
Except holidays.
503-823-7770
Monday–Friday, 8:00 a.m.–5:00 p.m.
Mail and walk-in payment tips
- Include your payment stub when mailing a check.
- Write your account number clearly.
- Mail early enough for the payment to arrive before the due date.
- Do not rely on mail if your account is urgent or past due.
- Ask for a receipt if paying in person.
- Call Customer Service if a payment must post quickly.
Portland Water Bill Pay by Text
The official Pay My Bill page says customers can pay by text after signing in to the account and enrolling in Pay by Text. Once enrolled, the customer receives a text when the bill is ready, with bill amount, due date and a prompt to reply “OK” to pay using a saved payment method.
Pay by Text safety tips
- Enroll only through the official Portland utility account.
- Expect texts from the City of Portland or Invoice Cloud after enrollment.
- Do not share bank account or credit card numbers by text.
- Reply only if the bill amount and due date look correct.
- Remember that the original text expires after two hours.
- Keep the payment receipt text until the bill shows paid.
Portland Water Department Phone Number, Address and Hours
Use Customer Service for bill payment, account login, payment arrangements, financial assistance questions, start/stop/transfer service, monthly statements, high bill questions and general account support.
Monday–Friday
8:00 a.m.–5:00 p.m.
664 N. Tillamook St.
Portland, OR 97227
Monday–Friday, 8:00 a.m.–4:00 p.m.
1120 SW 5th Avenue, Suite 405
Portland, OR 97204
City of Portland
P.O. Box 4216
Portland, OR 97208-4216
503-823-4874
24 hours, 7 days.
503-823-7525
Monday–Friday, 8:30 a.m.–4:30 p.m.
Start, Stop or Transfer Portland Sewer, Stormwater and Water Service
The official start/stop/transfer page says customers can open, close or transfer service online, by phone or by email. Use this when buying a property, selling a property, moving into a home, moving out, changing account responsibility or managing a property owner account.
Prepare before starting, stopping or transferring service
- Service address.
- Current account number, if available.
- Customer name or business name.
- Phone number and email.
- Requested start, stop or transfer date.
- Forwarding address for final bill.
- Property sale, rental or ownership details, if relevant.
- Access instructions if a meter action is needed.
Open the official service page
Use the official Start, Stop, or Transfer Service page.
Use the online request form
Open Portland’s utility account system and choose the start, stop or transfer service option.
Call if timing is urgent
Call Customer Service at 503-823-7770 during business hours if your closing, move-in or move-out date is close.
Save confirmation
Keep the service request confirmation, final bill information and any representative notes.
Portland Water Emergency Line and Water Quality Contact
The Portland Water Bureau lists a 24-hour emergency line for urgent water service problems such as main breaks, water running down streets, sudden loss of water and other service issues. Water quality questions use a separate Water Quality Line during weekday hours.
| Need | Official contact | Best use |
|---|---|---|
| Water service emergency | 503-823-4874 | Main break, water running down street, sudden loss of water or urgent service problem. |
| Water quality line | 503-823-7525 | Drinking water quality and pressure questions, Monday–Friday, 8:30 a.m.–4:30 p.m. |
| Security issue at Water Bureau property | 503-823-6084 | Security concern related to Portland Water Bureau property. |
| Construction project concerns | 503-823-0102 | Non-urgent water construction project outreach questions. |
| Water efficiency help | 503-823-4527 | Saving water and lowering water use. |
When reporting an emergency, provide:
- Exact address or nearest cross street.
- Whether water is in the street, yard, basement, meter box or roadway.
- Whether there is no water, low pressure, main break or flooding.
- Any public safety, traffic or property danger.
- Your name and callback number.
Portland Water Bill Fees, Payment Plans and Financial Assistance
The official Pay My Bill page says customers using a credit or debit card pay a processing fee charged by the online bill payment provider, not by the City of Portland. The page also says Customer Service can help with small, interest-free payment plans and financial assistance.
Portland bill-help options users should check
- Payment arrangement if you need more time.
- Financial assistance program for income-qualified single-family residential customers.
- Crisis bill credit for eligible customers already enrolled in assistance.
- Monthly statements to split quarterly bills into monthly payments.
- Clean River Rewards for stormwater bill savings where eligible.
- Leak adjustment after fixing eligible leaks.
- Water efficiency help for lowering usage.
Call before the bill becomes urgent
Contact Customer Service at 503-823-7770 if you need more time to pay.
Apply for financial assistance if eligible
Use the official financial assistance page.
Ask about payment arrangement
Use the official payment arrangement page if you need to spread payments or extend the due date.
Watch for high-usage leaks
If your bill is higher than normal, check toilets, irrigation, faucets, water heaters and hidden leaks before assuming the bill is wrong.
Confirm Whether City of Portland Water Bureau Is Your Provider
Many users search “Portland Water Department,” but the phrase can bring up multiple providers. Before paying, make sure your bill is from the City of Portland / Portland Water Bureau.
Before paying, check your bill for:
- City of Portland or Portland Water Bureau name.
- Sewer, stormwater and water bill wording.
- Account number.
- Service address.
- Official website or payment link.
- Customer Service phone number 503-823-7770.
- Any payment arrangement, assistance or shutoff notice.
Portland Water Bill Payment Options Compared
Choose your payment route based on urgency. Online and phone payment are convenient for routine bills. Walk-in payment is better for complex account help. Mail is best only when you have enough time before the due date.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| Online payment | Use official Portland utility billing login. | Routine sewer, stormwater and water bill payment. | Start from portland.gov or css.portlandoregon.gov. |
| Phone payment | Call 503-823-7770 and select option 1. | Automated payment anytime. | Save confirmation number. |
| Pay by text | Enroll through official account and reply to payment text. | Fast payment with saved method. | Never share card/bank details by text. |
| Mail payment | Mail to City of Portland, P.O. Box 4216. | Non-urgent check payments. | Payment must arrive and post before due date. |
| Walk-in payment | Visit 664 N. Tillamook St. | Receipt, bill help and urgent account questions. | Walk-in payment hours are 8 a.m.–4 p.m. |
| Customer Service | Call 503-823-7770. | Payment plans, assistance, account questions and start/stop/transfer service. | Representatives are available 8 a.m.–5 p.m. |
Official Portland Water Department Links and Resources
Use these official links first. They help avoid wrong Portland locations, third-party payment confusion, outdated phone numbers and non-city water district websites.
💳 Pay My Bill
Official Portland Water Bureau page for sewer, stormwater and water bill payment options.
Open Pay My Bill✅ Account Login
Official Portland utility account login for online billing and account tools.
Open Account Login☎️ Contact Water Bureau
Official Portland Water Bureau contact page with emergency, quality and program contacts.
Open Contact Page🔁 Start / Stop / Transfer
Official page to open, close or transfer sewer, stormwater and water service.
Open Service Page🤝 Financial Assistance
Official financial assistance page for bill discounts and crisis support.
Open Assistance📄 Payment Arrangement
Official page to request more time or set up a payment arrangement.
Open Payment Arrangement💧 Leak Adjustment
Official bill adjustment page for eligible water leaks after repair.
Open Leak Adjustment🌧️ Clean River Rewards
Official stormwater discount program for eligible property stormwater management.
Open Clean River Rewards🏛️ Portland Water Bureau
Official Portland Water Bureau homepage for drinking water, customer service and bureau information.
Open Water BureauPortland Water Bureau Walk-In Payment Center Map and Address
The official Pay My Bill page lists the walk-in payment center at 664 N. Tillamook St., Portland, OR 97227. Use this location for in-person bill payment and customer service help during listed walk-in hours.
Portland Water Bureau Walk-In Center
664 N. Tillamook Street, Portland, Oregon 97227.
Portland Water Department Phone, Address and Payment Contacts
Use this quick table when you need to pay, call, email, visit, start/stop service, report a water emergency, ask about water quality or request billing help.
| Need | Official detail | Best action |
|---|---|---|
| Customer Service | 503-823-7770 | Call for billing, payment, account, service transfer and assistance questions. |
| Automated phone payment | 503-823-7770, option 1 | Use for automated bill payment anytime. |
| Customer Service email | PWBCustomerService@portlandoregon.gov | Use for non-urgent written account questions. |
| Walk-in payment | 664 N. Tillamook St., Portland, OR 97227 | Use for in-person payment and account help. |
| Walk-in hours | Monday–Friday, 8:00 a.m.–4:00 p.m. | Use for office visit planning. |
| Mail payment | City of Portland, P.O. Box 4216, Portland, OR 97208-4216 | Use for non-urgent mailed payment. |
| Water emergency | 503-823-4874 | Use 24/7 for main breaks, sudden water loss and water running down streets. |
| Water quality | 503-823-7525 | Use for drinking water quality and pressure questions. |
FAQs About Portland Water Department Bill Pay
How do I pay my Portland OR water bill online?
Use the official Portland Water Bureau Pay My Bill page and log in through the official Portland utility billing account system.
What is the Portland Water Bureau phone payment number?
Call 503-823-7770 and select option 1 for the automated payment system.
What is the Portland Water Bureau Customer Service phone number?
Customer Service phone number is 503-823-7770. Representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m.
Where can I pay my Portland water bill in person?
You can pay in person at the Walk-in Center at 664 N. Tillamook St., Portland, OR 97227, Monday through Friday, 8:00 a.m. to 4:00 p.m., except holidays.
What is the Portland Water Bureau payment mailing address?
Mail payments to City of Portland, P.O. Box 4216, Portland, OR 97208-4216.
What is the Portland Water Bureau emergency number?
Call 503-823-4874 for water emergencies such as main breaks, water running down streets, sudden loss of water or urgent service problems. The line is available 24/7.
Who do I call for Portland drinking water quality questions?
Call the Water Quality Line at 503-823-7525, Monday through Friday, 8:30 a.m. to 4:30 p.m.
How do I start, stop or transfer Portland water service?
Use the official Start, Stop, or Transfer Service page, call 503-823-7770, or email Customer Service with the required account and service details.
Does Portland offer water bill financial assistance?
Yes. The Portland Water Bureau financial assistance program provides bill discounts and other support for income-qualified single-family residential customers. Customers can call 503-823-7770 for help.
Is Portland Water Bureau the same as Portland Water District?
No. Portland Water Bureau serves Portland, Oregon. Portland Water District is a separate provider in Maine. Always confirm the provider name on your bill before paying.
Best Way to Pay Portland Water Department Bill in 2026
The best path is simple: start from the official Portland Water Bureau Pay My Bill page and use the official online account system. For automated phone payment, call 503-823-7770 and select option 1.
For billing questions, payment arrangements, financial assistance, monthly statements or start/stop/transfer service, call 503-823-7770 or email PWBCustomerService@portlandoregon.gov. For water emergencies, call 503-823-4874.
Important Notice: This article is an independent informational guide and is not the City of Portland, Portland Water Bureau, Invoice Cloud, Bureau of Environmental Services, 311, or an official payment processor. Payment links, phone numbers, office hours, fees, payment arrangements, financial assistance rules, emergency contacts, service transfer rules and account procedures can change. Always verify urgent billing, payment, water service, emergency or shutoff matters directly with the Portland Water Bureau.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.