Phoenix Water Bill Pay & Account Help
Need to pay a City of Phoenix water bill, start or stop service, handle a shut-off notice, check a high bill, request sewer fee review, or report a water or sewer emergency? Phoenix does this through the City Services Bill, which covers water, sewer and trash services, so the right payment route is the City Services ePortal or official Phoenix Customer Services.
Do This First If You Just Want To Pay
Use the Customer Services ePortal for payment, AutoPay, Paperless Billing and account management.
Open ePortalUse the official “pay without signing in” route if you only need a one-time payment.
Guest paymentCall Phoenix Customer Services at 602-262-6251, Monday-Friday, 8 AM-5 PM.
Call 602-262-6251For main break, sewer overflow or emergency leak shutoff, call 602-261-8000.
Call emergencyCity of Phoenix Water Department Quick Facts Before You Pay
Bill type
The City Services Bill covers water, sewer and trash, so a “water bill” increase may involve more than water usage.
Account number
The sample bill guide identifies the City Services account number as a ten-digit number.
Customer Services
602-262-6251
Monday-Friday, 8 AM-5 PM for water, sewer, trash and recycling account questions.
Emergency hotline
602-261-8000
Use for water/sewer emergencies, main breaks, overflows or emergency field shutoff.
Phoenix City Services Bill Payment Options Compared
| Payment / account route | Official detail | Best for | Do not miss |
|---|---|---|---|
| Customer Services ePortal | Manage your City Services Bill, pay, sign up for AutoPay, Paperless Billing and account transactions. | Regular customers, homeowners, renters paying direct, and anyone needing account tools. | Use this before your account reaches shut-off notice status. |
| Pay without signing in | Phoenix Customer Services page links to a payment option without signing in to your account. | One-time payment when you know the account and service address are correct. | Not for customers who have received a shut-off notice. |
| AutoPay | Available through the ePortal for City Services bills. | Customers who want fewer missed-payment risks. | Confirm AutoPay is active before stopping manual payments. |
| Paperless Billing | Available through the ePortal. | Customers who want digital bills and fewer mailed-bill delays. | Keep email/contact details updated. |
| Phone payment / automated system | Call 602-262-6251. Shut-off notice customers should use the 24/7 automated phone line to pay. | Shut-off notice, urgent payment, or customers who cannot use the web route. | If service is suspended, restoration timing depends on when full balance is paid. |
| Chase Bank after shut-off | Phoenix FAQ says customers may pay at Chase Bank after shut-off, but should call Customer Service to notify staff of the payment. | Customers using Chase Bank payment route after service interruption. | Call 602-262-6251 after payment so staff can verify and restore service. |
Should You Use Guest Pay or the Phoenix ePortal?
Use guest pay when…
- You only need a quick one-time payment.
- The account number and service address match your bill.
- You do not need bill history or account changes.
- You have not received a shut-off notice.
- You are not disputing a high bill.
Use ePortal login when…
- You want AutoPay or Paperless Billing.
- You need account history or saved account access.
- You manage more than one property.
- You are starting, stopping or transferring service.
- You need to check account details before paying.
Phoenix Water Shut-Off Notice, Low-Flow and Restoration Rules
Official rule: Customers who receive a shut-off notice from the City of Phoenix should call Customer Service at 602-262-6251 to pay the full balance due. The Phoenix FAQ says once a customer receives a shut-off notice, they cannot use the website to make a payment.
Use phone system
Call 602-262-6251 and use the 24/7 automated phone line to pay the balance due.
Same-day restoration
If the balance is paid by 4 PM on a regular business day, Phoenix says water service will be restored the same day.
Next-business-day restoration
If paid after 4 PM, on a holiday, or on a weekend, service is restored the next business day.
Phoenix Water Customer Service Phone, Email and Hours
Customer Services
602-262-6251
Monday-Friday, 8 AM-5 PM.
Billing email
cityservicesbill@phoenix.gov
Use for City Services Bill questions.
Water emergency
602-261-8000
24/7 Emergency Hotline for water or sewer emergencies.
City Hall contact
Phoenix City Hall, 200 W. Washington Street, Phoenix, AZ 85003.
Start, Stop or Transfer Phoenix Water Service
Three business days
Phoenix says a minimum of three business days is required for all service requests. Weekends and city holidays are excluded.
Documents may be needed
The start-service form says to attach required PDF documents at the end of the form.
Fees and deposits
Phoenix notes activation fee and deposit details are in the terms and conditions, and deposits vary by property type.
Open the start service form early
Do not wait until move-in day. Start, stop or transfer requests need at least three business days.
Attach documents as PDFs
Prepare lease, ownership, identification or other required documents before starting the online form.
Check trash and sewer too
Your City Services account can involve water, sewer, trash and recycling, so do not treat it as only a water account.
What a Phoenix City Services Bill Includes
Water
Water charges include fixed service components, volume usage and environmental-related charges.
Sewer
Your sewer charge is calculated differently than water usage and may be affected by the January-March billing cycle average.
Trash and recycling
The City Services Bill covers trash and recycling inquiries too, not only water.
Announcements
Phoenix says the bill includes an announcements section for important City of Phoenix information.
Phoenix Water and Sewer Charges: What Affects the Bill
| Charge area | Official detail | Why it matters |
|---|---|---|
| Water rates | Phoenix says water rates have three main components: monthly fixed service charge, volume charges and environmental charges. | A low-usage month can still include fixed charges. |
| Water volume | Usage charges increase when more water is used. | Irrigation, pool filling, leaks and outdoor watering can raise the bill fast. |
| Sewer charge | Phoenix says monthly sewer charge is based on a percentage of average water usage during the January-March billing cycle. | Using less water January-March can help lower sewer charge calculations. |
| Stormwater / tax and fee information | Phoenix references taxes and service-charge related fees, including Stormwater Excise Tax information. | Not every bill increase is from water use. |
| Pool or irrigation spike | Phoenix provides a sewer fee review process for higher-than-usual water use such as pool refill or broken irrigation equipment. | Use the sewer fee review route if the spike fits the rules. |
High Phoenix Water Bill: Fast Leak and Usage Checklist
Start with the bill
Phoenix’s high-bill tips say surges may mean an undetected outdoor leak. Compare usage history and line items first.
Outdoor water in Phoenix
Irrigation, drip-system leaks, pool refill, pressure washing, and landscape watering are common desert-city causes of spikes.
Indoor leaks
Check running toilets, flappers, faucets, water softeners, reverse-osmosis systems and hidden plumbing before assuming the meter is wrong.
| What you see | Possible reason | Best next step |
|---|---|---|
| Usage suddenly increased | Outdoor leak, irrigation issue, pool, broken plumbing or extra household use. | Check irrigation zones, hose bibs, toilets and usage history. |
| Sewer charge feels high | January-March average water use may have affected sewer calculation. | Review sewer rate rules and consider sewer fee review if there was unusual use. |
| Emergency leak needs shutoff | Leak requires field staff to turn off water. | Call 602-261-8000. |
| Water waste observed | Leak or water waste visible outside. | Use Phoenix’s 24/7 leak reporting site or water waste contacts. |
Sewer Fee Review for Pool Refill, Leak or Irrigation Spike
Phoenix says a Sewer Fee Review can adjust sewer fee based on higher-than-usual water use, such as emptying and refilling a pool, a spike caused by broken plumbing, or outdoor irrigation equipment. The preferred process is to submit the request through the City’s Sewer Fee Review section on myPHX311, and attachments must be non-editable format such as PDF.
Check if the spike qualifies
Use this path for pool refill, broken plumbing or outdoor irrigation equipment that caused higher-than-usual water use.
Prepare PDF documents
Phoenix says attachments must be non-editable format such as PDF; photos or screen-captures of documents are not acceptable.
Submit through myPHX311
Use the Sewer Fee Review section on the myPHX311 system when possible.
Watch the year limit
The 2026 sewer appeal is for the January, February and March 2026 billing cycle, and Phoenix says sewer adjustments cannot be made for prior years.
Financial Assistance for Phoenix Water Customers
Call Phoenix first
Phoenix says customers who cannot afford to pay their water bill should call 602-262-6251, Monday-Friday, 8 AM-5 PM, to speak with a customer service representative.
Assistance organizations
Phoenix’s assistance page lists organizations such as St. Vincent de Paul, Salvation Army Metro Phoenix, Friendly House, Lutheran Social Service and other local resources.
| Resource listed by Phoenix | Phone / action shown | Useful note |
|---|---|---|
| Society of St. Vincent de Paul | 602-850-6948 | Call Resource Center to make an appointment. |
| Salvation Army Metro Phoenix | 602-267-4127 | Leave your contact information. |
| Friendly House | 602-345-0167 | Accepting voicemails for utility assistance between 8 AM and noon every Wednesday. |
| Lutheran Social Service | 480-654-4539 | Limited monthly assistance; eligibility and availability vary. |
| Pilgrim Rest Baptist Church | 602-258-0831 | Financial assistance available for families. |
| First United Methodist Church | 623-939-1409 | Limited one-time assistance for west valley residents. |
Phoenix Water or Sewer Emergency: When to Call 602-261-8000
Call 602-261-8000 for a 24/7 water or sewer emergency such as a main break, overflow, sewer backup, or leak that requires field staff to turn off water. Use Customer Services at 602-262-6251 for billing, payment, start/stop service, trash/recycling account questions and non-emergency account issues.
Use emergency hotline for
- Main break.
- Sewer overflow.
- Sewer backup.
- Water leak requiring field shutoff.
- Urgent water/sewer condition outside normal billing help.
Use Customer Services for
- Paying a bill.
- AutoPay or Paperless Billing.
- Start, stop or transfer service.
- Shut-off notice payment.
- Financial assistance or payment questions.
Local Phoenix Water Bill Tips That Actually Help
After shut-off notice, phone beats web
Phoenix says shut-off notice customers cannot use the website to pay. Use the 602-262-6251 automated phone route.
Pay before 4 PM if service is suspended
If service is suspended, full balance paid by 4 PM on a regular business day can restore service the same day. Later payments restore next business day.
January-March water affects sewer
Using less water during January-March can help lower sewer charge calculations because Phoenix bases sewer charge on that average.
Desert landscaping leaks hide fast
Drip irrigation leaks, valve boxes, pool auto-fill and hose bibs can run without obvious indoor symptoms.
Start service early
Minimum three business days are required for service requests. Weekends and city holidays do not count.
Bill is not only water
Look at water, sewer, trash, recycling, taxes, fees, prior balance and announcements before disputing the full amount.
Phoenix City Hall Map and Customer Contact Planning
Use this map for Phoenix City Hall, the main city contact location listed on official pages. Most water-billing actions are faster through ePortal, phone or email rather than visiting.
City Hall
200 W. Washington Street, Phoenix, AZ 85003.
Customer Services phone
602-262-6251, Monday-Friday, 8 AM-5 PM for City Services Bill account help.
Emergency hotline
602-261-8000, 24/7 for water/sewer emergencies.
Official Phoenix Water Department Links Used in This Guide
FAQs About City of Phoenix Water Department Bill Pay
Where do I pay my City of Phoenix water bill online?
Use the official Phoenix Customer Services ePortal at payonline.phoenix.gov, or use the official pay-without-signing-in route at paycityservices.phoenix.gov if website payment is allowed for your account.
What is the City of Phoenix water bill phone number?
Call Phoenix Customer Services at 602-262-6251 for City Services Bill questions, payment help, start/stop service and account support.
What is the Phoenix water or sewer emergency number?
Call the 24/7 Emergency Hotline at 602-261-8000 for water or sewer emergencies such as a main break, overflow or leak requiring field staff to turn off water.
What does the Phoenix City Services Bill include?
The City Services Bill covers water, sewer and trash fees. It may also include taxes, fees, prior balance and important announcements.
How many digits is a Phoenix City Services account number?
The City’s sample bill guide identifies the account number as a ten-digit number.
Can I pay online after receiving a Phoenix water shut-off notice?
No. Phoenix’s shut-off FAQ says once a customer receives a shut-off notice, they cannot use the website to make a payment. Call 602-262-6251 and use the 24/7 automated phone system.
When will Phoenix restore water service after suspension?
If the full balance due is paid by 4 PM on a regular business day, Phoenix says service will be restored the same day. If paid after 4 PM, on a holiday or weekend, restoration is the next business day.
How do I start or transfer Phoenix water service?
Use the official start, stop or transfer service route through the Phoenix ePortal. A minimum of three business days is required, and weekends and city holidays are excluded.
How is the Phoenix sewer charge calculated?
Phoenix says the monthly sewer charge is based on a calculation using a percentage of average water usage for the January through March billing cycle reflected on the City Services Bill.
Can Phoenix review my sewer fee after a pool refill or leak?
Yes. Phoenix offers a Sewer Fee Review process for higher-than-usual water use, such as pool refill, broken plumbing or outdoor irrigation equipment, with required PDF documentation.
Who can help if I cannot pay my Phoenix water bill?
Call Phoenix Customer Services at 602-262-6251, Monday through Friday from 8 AM to 5 PM, and review the official Financial Assistance for Phoenix Water Customers page for partner organizations.
Is this page the official City of Phoenix Water Services website?
No. This is an independent informational guide. Use official Phoenix.gov, payonline.phoenix.gov and paycityservices.phoenix.gov links for live payments, account status, service requests, policies and emergency contacts.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.