City of Phoenix Phoenix Water Dept, AZ: Bill Pay & Phone 2026

City of Phoenix Water Department Quick Facts Before You Pay

Phoenix customers usually do not receive a water-only bill. The City Services Bill normally includes water, sewer and trash charges. That is why the official payment page says “City Services Bill” instead of only “water bill.”

For bill payment and account questions, use Customer Services at 602-262-6251. For urgent water or sewer emergencies, use the 24/7 hotline at 602-261-8000.

What This Phoenix Water Department Guide Covers

How to Pay City of Phoenix Water Bill Online

The safest online route is the official Phoenix Customer Services ePortal. Use it to pay your City Services Bill, manage billing preferences and access account tools.

Because the bill includes water, sewer and trash, check the full balance, service address and account details before submitting payment.

Pay City of Phoenix Water Bill as a Guest

Guest payment is useful when you only need to pay one City Services bill today and do not want to manage the account settings. It is also helpful for family members, tenants or property managers who have the bill details.

Phoenix ePortal Login and Account Management

The ePortal is the official Phoenix Customer Services online system. Use it when you want more than a one-time payment.

How to Set Up Phoenix Water Bill AutoPay

AutoPay is managed through the Phoenix ePortal. This is useful if you want the City Services Bill paid automatically each billing cycle.

City of Phoenix Water Department Phone Number and Customer Service

For normal water bill, sewer, trash, account, payment, AutoPay, start/stop/transfer, high bill or shut-off notice questions, contact Phoenix Customer Services.

Start, Stop or Transfer Phoenix Water Service

Use the official Phoenix Customer Services system to start, stop or transfer City Services. A minimum of three business days is required for service requests, and weekends and city holidays are excluded.

City of Phoenix Water or Sewer Emergency Phone Number

For water or sewer emergencies such as a main break, overflow, urgent city service line leak or emergency turn-off need, call the 24/7 Phoenix Water Services emergency hotline.

Report Phoenix Water Leaks, Sewer Issues or Service Problems

For emergency leaks requiring field staff to turn off water, use 602-261-8000. For non-emergency service questions, contact Customer Services at 602-262-6251.

Why Your Phoenix City Services Bill May Be High

A Phoenix City Services bill can increase because of water usage, sewer charges, trash charges, seasonal outdoor watering, pool filling, leaks, irrigation timers or past unpaid balances.

Phoenix Water and Sewer Rates

Phoenix Water Services publishes official water and sewer rate information. Use the official rate page for current charges instead of relying on old screenshots or third-party summaries.

Phoenix Water Services Address, Map and Directions

Phoenix City Hall is listed at 200 W. Washington Street, Phoenix, AZ 85003. For water bill questions, call Customer Services first before visiting.

City of Phoenix Water Department Phone Numbers, Address and Payment Details

Official Phoenix Water Bill Links and Resources

Use these official resources first. They help avoid fake payment pages, wrong phone numbers and outdated third-party bill-pay information.

FAQs About City of Phoenix Water Department Bill Pay

Best Way to Pay City of Phoenix Water Department Bill in 2026

The best normal payment route is the official Phoenix Customer Services ePortal. Use it to pay the City Services Bill, set up AutoPay, manage billing preferences and access account tools.

For billing help, call 602-262-6251. For water or sewer emergencies, call 602-261-8000. For service start, stop or transfer, submit the official request at least three business days before your required service date.