Pasadena TX Water Bill Help
Need to pay a City of Pasadena, TX water bill, call Water Billing, avoid a disconnect-date mistake, start service, check a leak, or understand fees? Use this scan-first guide to choose the right official path fast.
Fast Answer: What Should You Do?
Pay online with account number or register in the customer portal.
Pay onlineDo not pay only online/IVR. Call Water Billing at 713-475-5566.
Read delinquent rulesSubmit application, then call Water Billing to pay deposit and fees.
Start/stop serviceCheck meter, toilet, sprinklers and leak adjustment rules before paying blindly.
Leak helpCity of Pasadena TX Water Bill Payment Options
Pick the method that matches your account status. The wrong method can cause late fees, next-day processing, or reconnect delays.
| Payment method | Official detail | Best for | Do not use when… |
|---|---|---|---|
| Online Paymentus | $3.25 service fee. One-time pay uses account number; registration can save payment info, auto payments, reminders and multiple accounts. | Current bills and routine payments. | Today is the disconnect date or service is already disconnected. |
| IVR phone payment | Call 888-647-0085. 24-hour automated self-service. Spanish available by pressing 2. $3.25 fee. | Customers who prefer automated phone payment. | Disconnect-date payments unless Water Billing tells you what to do. |
| Call Water Billing | Call 713-475-5566 during business hours. Office card payments have a 4% processing fee. | Disconnect, posting, fees, start service, leaks, account changes. | You only need a simple current online payment and have no account issue. |
| Make payable to City of Pasadena. Mail to PO Box 1337, Pasadena, TX 77501-1337. Received date, not postmark, controls timeliness. | Non-urgent check or money order payments. | Any late, disconnect-date, or urgent payment. | |
| ACH automatic draft | Requires official ACH authorization form from the Bill Payments page. | Recurring payments from checking or savings. | You have not confirmed when the first draft will begin. |
| Night drop | Available at City Annex after business hours. Payments process the following business day. | After-hours non-urgent payments. | Same-day disconnect or urgent reconnection situations. |
| Drive-through / in person | Available at City Annex, 1202 Southmore. In-person credit/debit card payments have a 4% fee. | Receipts, urgent account help, in-person payment, service issues. | You have not checked office hours. |
| Authorized payment locations | Allowed for accounts that are not past due. | Local cash-style convenience payments. | Your account is past due. |
Disconnect Date or Service Already Off? Read This First
Call Water Billing before paying
Use 713-475-5566 during business hours. Ask for the exact amount, required method, reconnect steps, and whether any tag/reconnect fee already applies.
Know the fee risk
If a disconnect tag has been printed, the City lists a $40 fee. If payment is made after 5 p.m. and same-evening restoration is requested, an additional $25 may apply, for a total of $65.
Online payment still needs a call
If you pay online after disconnection, you must still contact the office because the City is not automatically notified that the payment was made.
Pasadena Water Billing Phone, Address and Hours
Water Billing
713-475-5566
Email: wbcs@pasadenatx.gov
Office
1202 Southmore
Pasadena, TX 77501
PO Box 1337
Pasadena, TX 77501-1337
Sewer problem
Pasadena Action Line:
713-475-5555
| Day | Water Billing office hours | Best use |
|---|---|---|
| Monday | 7:30 a.m. – 5:00 p.m. | Billing, payment, service setup, disconnection questions. |
| Tuesday | 7:30 a.m. – 5:00 p.m. | Normal account help. |
| Wednesday | 7:30 a.m. – 6:00 p.m. | Best longer office day for working customers. |
| Thursday | 7:30 a.m. – 5:00 p.m. | Account and payment help. |
| Friday | 7:30 a.m. – 1:00 p.m. | Go early; same-day service deadlines are shorter. |
Pay Online or by IVR: Exact User Workflow
Online Paymentus
- Use one-time payment if you only need quick payment.
- Register if you want saved payment information.
- Register if you want auto payments or reminder emails.
- Register if you manage more than one account.
- Payments made by 10 p.m. Central post next business day; after 10 p.m. may post within 48 hours.
IVR Phone Payment
- Call 888-647-0085.
- Available 24 hours by automated system.
- Spanish option: press 2.
- Keep water account number ready.
- Write down confirmation number, amount and fee.
Due Dates, Billing Cycles and Late Fee
18-day rule
Customers have 18 days from the bill date to pay without penalty. If the 18th day is a City holiday, the due-by date moves to the next business day.
10% late fee
Payments not received by the due date are subject to a 10% late fee. “Received” matters more than when you mailed it.
Cycle clue
Account begins with 1, 2, 3 or 4? That generally matches the 1st, 2nd, 3rd or 4th Thursday billing cycle.
Start, Transfer or Stop Pasadena Water Service
| Task | What Pasadena requires | User tip |
|---|---|---|
| Start residential service | Photo ID, SSN, $30 non-refundable application fee, deposit, and proof of right to occupy the address. | Upload lease/closing papers and call Water Billing to pay fees; service will not start until fees are paid. |
| Owner deposit | $125 residential deposit. | Have payment ready before move-in week. |
| Renter deposit | $150 residential deposit. | Renters should include lease/rental agreement evidence. |
| Same-day service | $25 same-day fee; application must meet weekday cutoff times. | Submit by 3:30 p.m. Monday–Thursday or by 1 p.m. Friday if trying for same day. |
| Weekends / holidays | Water service connection can only be accommodated on weekdays. | Do not schedule move-in around a Saturday/Sunday connection expectation. |
| Stop service | Use the official end water, sewer and/or garbage services form. | Submit before move-out and keep confirmation until the final bill clears. |
High Bill, Leak Adjustment or Meter Test
Leak adjustment
Customers are responsible for leaks past the meter. Pasadena may consider an adjustment as a courtesy, but the leak must be completely repaired and the form does not guarantee approval.
Overnight meter test
Take a meter reading before sleep, use no water overnight, then read it again. If the reading changed, you likely have a leak.
Toilet dye test
Put dye or food coloring in the tank. Do not flush. If color appears in the bowl after a few minutes, the toilet is leaking.
Paperless Billing and Account Updates
Paperless billing
Pasadena’s paperless portal sends a PDF of the actual statement by email when a new bill is ready. Sign up at pasadenatx.viewbill.com and choose Create Account.
Open paperless portalReset or update
Previously enrolled customers may need to reset the password to view past statements or link accounts. Bill emails come from noreplywb@pasadenatx.gov; check spam.
Update account infoWater, Sewer, Garbage Rates and 65+ Discount
FY 2026 rates
Pasadena’s current rates page states water, wastewater and garbage rates increased by 1.2%, effective October 1, 2025.
Bill calculator
The official rates page includes a single-family residential calculator for 5/8-inch meters, which applies to many residential accounts.
65+ discount
Customers 65 or older may qualify for reduced water, sewer and garbage rates for a primary residence with required documentation.
Sewer, Water Service Problems and Water Quality
Sewer billing
Sewer service fees are included on the monthly water bill. For sewer billing questions, call Water Billing.
Sewer problem
Report sewer service problems to Pasadena Action Line at 713-475-5555.
Water quality
Pasadena says its drinking water meets or exceeds federal EPA drinking water requirements. Current and archived water quality reports are available online.
Pasadena Water Billing Map and Visit Planning
Use this map for the Water Billing office / City Annex address. For disconnected service, call first so you know the right payment and reconnection steps before driving.
Office address
1202 Southmore, Pasadena, TX 77501.
Best day to visit
Wednesday has longer listed hours, 7:30 a.m.–6 p.m.
Friday warning
Friday hours end at 1 p.m.; same-day service deadlines are also earlier.
Local Insider Tips for Pasadena TX Water Customers
Do not confuse Pasadena, TX with Pasadena, CA
The California utility is Pasadena Water and Power. This guide is for the City of Pasadena, Texas Water Billing Office and uses 713 phone numbers.
Mail is risky near due date
The City uses the received date, not the postmark date, to determine timeliness. Use mail only when you have enough days before the due date.
Authorized locations are not for past-due accounts
Fiesta, Food Town, Mexico Lindo, Mi Tienda, PLS Check Cashers and Seller’s Brothers are listed for accounts not past due.
Use Wednesday for complicated visits
Because Wednesday has longer listed hours, it can be better for deposit questions, account changes, leak paperwork or reconnection details.
Official Pasadena TX Water Billing Links
City of Pasadena TX Water Department FAQs
Where do I pay my City of Pasadena TX water bill online?
Use the official Paymentus portal linked from the City of Pasadena Bill Payments page. You can make a one-time payment with your account number or register for customer portal tools.
What is the Pasadena TX Water Billing phone number?
Call Water Billing at 713-475-5566. Use this number for billing, payment, disconnection, deposits, service setup, account updates and leak adjustment questions.
What is the Pasadena TX IVR phone payment number?
The official IVR automated payment number is 888-647-0085. Spanish is available by pressing 2. A $3.25 transaction fee is listed.
Can I pay online on the disconnect date?
The City says not to pay online or by IVR on the disconnect date because Water Billing does not receive the payment file until the following business day. Call 713-475-5566 instead.
How much is the online Pasadena water bill service fee?
The City lists a $3.25 service fee for online Paymentus and IVR transactions. In-office credit/debit card payments have a 4% processing fee.
What is the Pasadena TX Water Billing office address?
The Water Billing physical address is 1202 Southmore, Pasadena, TX 77501. The mailing address is PO Box 1337, Pasadena, TX 77501-1337.
How do I start water service in Pasadena, Texas?
Submit the residential or commercial service application online or from the Establish / Discontinue Service page. Residential service requires photo ID, SSN, $30 application fee, deposit and proof of right to occupy the address.
What are the residential water service deposits?
The City lists residential deposits as $125 for owners and $150 for renters. Additional deposits may apply for sprinkler meters or swimming pools.
How do I request a leak adjustment?
Email Water Billing or call 713-475-5566 to request a leak adjustment form. The leak must be completely repaired, and completing the form does not guarantee an adjustment.
Where do I report a sewer service problem?
Report sewer service problems to Pasadena Action Line at 713-475-5555. For sewer charges on the bill, call Water Billing at 713-475-5566.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.