Midland Water Department, TX: Bill Pay, Phone Number, Hours & Official Utility Billing Help
Use this practical City of Midland water bill guide to pay online, find the official Utility Billing phone number, visit the billing office, request a payment arrangement, start service, check rates, handle high bills, and contact the correct water maintenance team.
🔒 Official Midland Water Department & Utility Billing Resources
Before You Pay a Midland Water Bill, Confirm You Are on the Official City Portal
Most users searching “Midland Water Department bill pay” want the official payment link, customer service phone number, billing hours, account login, mailing address, and help with a high or past-due bill.
The correct online route for City of Midland water bills is the official customer portal at water.midlandtexas.gov. The City’s own water bill page links to this portal for bill payment, water meter information and online service applications.
The Utility Billing Department is responsible for water and solid waste service account maintenance, billing, customer inquiries, billing research, payment arrangements and meter-related account work. Water line maintenance and pressure or leak issues may involve the Water & Wastewater Maintenance Division instead of the billing desk.
Billing users
Pay online, view account history, manage eBilling, contact customer service, or visit the billing office at Center Pointe Building, Suite 220.
New-service users
Apply online for water service. The City lists a $21.53 application fee per request and a deposit on the first bill.
High-bill users
Use the portal’s smart meter data and the City’s leak detection guide before assuming the bill is wrong.
How to Pay Your City of Midland Water Bill Online
The official portal allows customers to pay the bill online. You can pay without creating a login, or create/login to an account to access more features.
1
Open the official utility billing portal
Use water.midlandtexas.gov from the City website.
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Open the official portal here: City of Midland Utility Billing Portal.
This is the safest payment path because it is linked from the official MidlandTX.gov water bill and utility billing pages.
2
Choose guest payment or login
Guest pay is faster; login gives more account features.
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The City says customers can pay without creating a login. If you create a login, you can manage profile features, link multiple accounts, view consumption, view billed usage, set thresholds and use paperless billing features.
3
Enter your official account details
Use the account number from your City of Midland bill.
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Enter your account number and service details exactly as shown on your bill. If the portal cannot find your account, call Utility Billing at 432-685-7320.
4
Review the amount and submit payment
Check the payment method and account before submitting.
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Review the balance, payment amount, account details and payment method. If your account is past due, confirm whether any additional amount or office action is needed before relying on online payment alone.
5
Save your confirmation
Keep proof for billing disputes or posting questions.
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After payment, save the confirmation number, email receipt or screenshot. If you later call Utility Billing, this proof helps staff find and verify the payment faster.
Midland Water Bill Payment Options: Online, In Person and Mail
The City lists several payment and account-help routes. Choose the method based on how urgent your bill is and whether you also need account help.
| Payment / Contact Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online payment | water.midlandtexas.gov | Fast payment, account login, usage history and eBilling | Use the official City-linked portal only. |
| In person | Center Pointe Building, 1030 Andrews Hwy Suite 220 | Payment arrangements, service questions and account problems | Payment arrangements must be made in person. |
| City Hall cashier | Central Cashier’s Office on the first floor of City Hall | Customers already visiting City Hall | For detailed account help, Utility Billing office is usually better. |
| Customer Service, PO Box 1152, Midland, TX 79702-1152 | Non-urgent check or money order payments | Mail early and include account information. | |
| cs@midlandtexas.gov | Non-urgent account questions | The City asks customers to allow up to 24 hours for email reply. |
City of Midland Utility Billing Phone Number, Office Hours and Address
Use the Utility Billing phone number for account questions. Use Water & Wastewater Maintenance for low pressure, discolored water, meter-box leaks and infrastructure issues.
Utility Billing phone
Use for bill payment questions, account research, start/terminate service, payment arrangements and customer service.
Utility Billing address
Center Pointe Building 2nd Floor
1030 Andrews Highway Suite 220
Midland, TX 79701
Office hours
Monday–Friday
8:00 a.m.–5:00 p.m.
The City notes Monday, Wednesday and days after holidays are usually the busiest days.
After-hours water issues
Use this for after-hours water issues, not normal billing questions.
| Need | Correct Contact | Practical Note |
|---|---|---|
| Billing question | 432-685-7320 | Ask for billing if you need help understanding charges. |
| High bill | 432-685-7320 | Ask billing to review usage and compare it with smart meter readings. |
| Low pressure | 432-685-7270 | Water & Wastewater Maintenance investigates city-infrastructure causes. |
| Discolored water / odor | 432-685-7270 | May relate to main work, iron, manganese or other system conditions. |
| After-hours issue | 432-685-7340 | Use outside normal office hours for water issues. |
Visit Midland Utility Billing or Mail Your Water Bill Payment
The Utility Billing office is important when you need help beyond a simple online payment, especially for payment arrangements or account changes.
1
Visit City Utility Billing
Center Pointe Building, 1030 Andrews Highway Suite 220.
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Visit the Utility Billing office during Monday–Friday office hours, 8:00 a.m. to 5:00 p.m. Bring your account number, ID, service address and any notice you received.
If you are requesting a payment arrangement, go in person. The City says payment arrangements cannot be made over the phone.
2
Mail a payment
Use mail only when the payment is not urgent.
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The official payment mailing address is:
Customer Service
PO Box 1152
Midland, Texas 79702-1152
Include your account number and allow mailing time. Do not rely on mail if the account is past due or near disconnection.
3
Avoid the busiest times if possible
The City warns some days have longer waits.
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The City says Monday, Wednesday and the days after holidays usually have the longest wait times. For non-urgent issues, visiting Tuesday or Thursday may be smoother.
Start, Transfer or Close City of Midland Water Service
Users moving to or from Midland often need service start, transfer or termination help. The City provides online service application and customer service routes.
Start water service
Apply online through the City’s water services application. The City lists a $21.53 application fee per request and a deposit on the first bill.
Transfer service
The City says customers can contact Utility Billing by phone or transfer service online through the customer portal.
Close an account
To terminate service, email cs@midlandtexas.gov or visit the Utility Billing office at 1030 Andrews Highway Suite 220.
1
Prepare documents before starting service
Identification and property details may be needed.
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The City says a valid form of identification is needed to open a water, sewer or garbage account. In some cases, lease or other documentation may be required.
2
Use the online service application
Best for new or existing customers requesting new services.
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Open the official City page here: My Water Bill and Apply for Water Services.
Provide account details, service address, identification and other service location information carefully.
3
Watch for follow-up from Customer Service
The City may contact you if more details are needed.
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The City says its Customer Service team reviews requests and enters work orders. If there are delays, they may reach out for more details.
Midland Utility Payment Arrangement Rules for Past-Due Balances
The City of Midland has official payment arrangement rules for outstanding utility balances. This is not the same as simply paying a partial amount online.
In-person only
The City says payment arrangements must be made in person at 1030 Andrews Highway, Suite 220.
Standard starting payment
A standard agreement requires 50% payment on the past-due balance before the arrangement begins, unless a supervisor approves an exception.
Less than $100
If the past-due balance is less than $100, the City says a payment arrangement will not be allowed.
| Past-Due Situation | Official Rule Summary | What You Should Do |
|---|---|---|
| Past due less than $100 | Payment arrangement not allowed. | Pay the balance directly or call Billing if you think the amount is wrong. |
| $100 to $300 | Half is due to start; remainder can be split into two payments. | Go to the office with enough money to begin the arrangement. |
| More than $300 | A payment arrangement can be made. | Visit Utility Billing and ask for the approved installment schedule. |
| Returned payments / tampering / inactive account | May make customer ineligible. | Ask staff directly before assuming you qualify. |
Midland Water Rates, Sewer Rates and Why Your Water Bill May Be High
Midland uses tiered water rates. That means a leak, irrigation problem or heavy usage can push more gallons into higher price brackets.
Inside-city water base
The City lists the inside-city base rate for most accounts as $23.26 for the first 2,000 gallons.
Inside-city sewer base
The City lists all-customer inside-city sewer base rate as $23.45 for the first 2,000 gallons.
Large irrigation impact
The City’s leak guide notes outdoor leaks and broken sprinkler heads can quickly add thousands of gallons.
1
Check your smart meter usage in the portal
Do not wait only for the next bill.
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The City’s portal can show smart meter consumption data, transaction history and usage download options. Check the usage graph for overnight flow or unexplained spikes.
2
Test for a silent toilet leak
This is one of the fastest checks.
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Put food coloring or a dye tablet in the toilet tank and wait without flushing. If color appears in the bowl, the flapper may be leaking.
3
Check irrigation and outdoor leaks
Very common in West Texas usage patterns.
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Look for broken sprinkler heads, mushy lawn spots, unusually green patches, constantly wet areas and multiple start times on irrigation controllers.
Low Pressure, Discolored Water, Meter-Box Leak or Sewer Issue in Midland
Not every water problem is a billing problem. The City’s Water & Wastewater Maintenance Division handles water distribution and sewer collection infrastructure issues.
Maintenance phone
Use for low pressure, discolored water, meter-box leak, missing manhole cover and water/wastewater infrastructure issues.
| Problem | Who to Contact | Useful Detail to Mention |
|---|---|---|
| Low water pressure | Water & Wastewater Maintenance | Say whether the problem affects one fixture, the whole home or neighbors too. |
| Water coming from meter box | Utility Billing / work order route | Give the service address and describe how fast water is leaking. |
| Discolored water or odor | Water & Wastewater Maintenance | Tell them color, odor, when it started and whether hot/cold water differ. |
| Missing manhole cover | Water & Wastewater Maintenance | Give nearest address, intersection or landmark. |
Practical Midland Water Bill Tips That Save Time, Fees and Wrong-Office Confusion
These are the small details that matter when your bill is high, your account is past due, or you need help from the correct City division.
Avoid Monday, Wednesday and after-holiday visits
The City specifically says these are the busiest days. For non-urgent issues, visiting on a quieter day can reduce wait time.
Payment arrangements are not phone arrangements
If you need an arrangement, go to the Utility Billing office. The City says arrangements cannot be made over the phone.
Use smart meter data before disputing a high bill
Check hourly usage in the portal. Overnight flow often reveals toilets, softeners, RO systems, irrigation valves or hidden leaks.
Billing and maintenance are different
Call Billing for the bill. Call Water & Wastewater Maintenance for low pressure, discolored water, sewer issues or infrastructure concerns.
Midland Water Department Bill Pay FAQs
These FAQs are focused on what Midland users usually search: bill pay, portal login, phone number, hours, address, payment plan, rates and high-bill help.
QHow do I pay my Midland water bill online?▾
Use the official City of Midland utility billing portal at water.midlandtexas.gov. You can pay without creating a login or create a login for more account features.
QWhat is the Midland Utility Billing phone number?▾
The City of Midland Utility Billing phone number is 432-685-7320.
QWhat are Midland Utility Billing office hours?▾
The Utility Billing office is open Monday through Friday from 8:00 a.m. to 5:00 p.m.
QWhere is the City of Midland Utility Billing office?▾
The office is located at Center Pointe Building 2nd floor, 1030 Andrews Highway Suite 220, Midland, TX 79701.
QWhat email does Midland Utility Billing use?▾
The official email is cs@midlandtexas.gov. The City asks users to allow up to 24 hours for an email reply.
QWhat is the after-hours water issue phone number in Midland?▾
For after-hours water issues, call 432-685-7340.
QCan I request a Midland utility payment plan by phone?▾
No. The City says payment arrangements must be made in person at the Customer Service department located at 1030 Andrews Highway, Suite 220.
QWhere do I mail a Midland water bill payment?▾
Mail payments to Customer Service, PO Box 1152, Midland, Texas 79702-1152. Include your account number and mail early enough for processing.
QWhy is my Midland water bill so high?▾
A high bill can come from irrigation, a running toilet, dripping faucet, service-line leak, water softener issue, RO system issue or higher-tier usage. Log in to the portal and review hourly smart meter data, then call Utility Billing if you need help reviewing the account.
QWho do I call for low water pressure or discolored water in Midland?▾
Contact Water & Wastewater Maintenance at 432-685-7270 or 432-685-7269. After hours, call 432-685-7340.
The Safest Way to Pay or Fix a Midland Water Bill Issue
For normal bill payment, use the official portal at water.midlandtexas.gov. For billing questions, call 432-685-7320 or visit 1030 Andrews Highway Suite 220 during business hours.
If the problem is a past-due balance that needs an arrangement, go in person because the City says payment arrangements cannot be made over the phone. If the problem is low pressure, discolored water, a meter-box leak or after-hours water issue, use the Water & Wastewater Maintenance or after-hours contact numbers instead of only calling the billing desk.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.