Midland Water Bill Pay Help
Need to pay a City of Midland water bill, start water/sewer/garbage service, transfer service, close an account, check smart meter usage, request a payment plan, understand tiered rates, or report low pressure, odor, discolored water, meter leaks or after-hours water issues? This guide gives the fastest official route first, then the local details that prevent delays.
Pay Now: Best Route by Situation
Use the official customer portal to pay without login or sign in for usage, history, alerts and e-Billing.
Customer PortalUse the online application. The City lists a $21.53 application fee per request plus deposit on the first bill.
Apply onlinePayment plans must be made in person at 1030 Andrews Highway, Suite 220. They cannot be made by phone.
Plan rulesFor after-hours water issues, call 432-685-7340.
Issue numbersCity of Midland Water Bill Payment Options
| Method | Use it when | Official detail that matters | Best practical move |
|---|---|---|---|
| Online customer portal | You want to pay a bill, view usage or manage your account online. | The portal lets customers pay without creating a login or create a login for more account features. | Use the official water.midlandtexas.gov portal and save confirmation. |
| Registered online account | You want bill history, usage data, multiple accounts, e-Billing or alerts. | The City lists profile management, guest access, linked utility accounts, consumption/billed usage, thresholds/alerts and paperless billing. | Register if you want to watch usage before the bill arrives. |
| AutoPay | You want automatic payment before the due date. | The City says Auto Pay is set up inside the customer portal. Existing users may need to re-register AutoPay in the newer portal. | Confirm AutoPay is active before skipping a manual payment. |
| In person | You need account help, cashier payment or a payment arrangement. | Visit the Central Cashier’s Office on the first floor of City Hall or the City Utility Billing Office at Center Pointe Plaza. | For payment arrangements, go to 1030 Andrews Highway, Suite 220. |
| Your bill is not urgent and mail time is safe. | Payment mailing address is Customer Service, P.O. Box 1152, Midland, Texas 79702-1152. | Write your account number clearly and do not mail close to cutoff/payment-plan deadlines. | |
| Email / account question | You need non-urgent billing support. | Email cs@midlandtexas.gov. The City asks customers to allow up to 24 hours for an email reply. | Call instead if timing affects service, payment or reconnect status. |
Midland Customer Portal: What It Helps You Do
Pay without login
The City says customers can pay the bill without creating a login.
View smart meter use
The portal lets customers view smart meter consumption data and analyze/download water usage.
Bill and transaction history
Use the portal to view and pay bills, review transaction history and payment history.
Multiple accounts
Customers can add multiple utility accounts under one web profile/login.
Threshold alerts
Set account thresholds and alerts to catch unusual usage earlier.
Paperless billing
Paperless billing/e-Billing is available through the online utility billing system.
Midland Utility Billing Phone, Email, Address and Hours
City Utility Billing
432-685-7320
Use for billing questions, high bill review, new service, termination, transfer, payment arrangement and meter account questions.
cs@midlandtexas.gov
Use for non-emergency customer service. Allow up to 24 hours for email reply.
Billing office
Center Pointe Building, 2nd floor
1030 Andrews Highway, Suite 220, Midland, TX 79701.
Billing hours
Monday–Friday, 8:00 a.m.–5:00 p.m. The City says Monday, Wednesday and days after holidays usually have the longest wait times.
Water & Wastewater Maintenance: 432-685-7270 or 432-685-7269, Monday–Friday, 7:30 a.m.–4:15 p.m.
After-hours water issues: 432-685-7340.
Main City Hall reference: 300 N. Loraine, Midland, TX 79701, phone 432-685-7100.
Start Water, Sewer or Garbage Service in Midland
Use the online service application
Existing or new customers can apply for water services online. The City says a $21.53 application fee per request and a deposit are added on the first bill.
Apply for Water ServicesProvide account and service details
The application process asks for account/service details and service location information.
Prepare valid identification
To open a water, sewer or garbage account, the City says you need a valid form of identification, such as a driver’s license with photo or another official government-issued photo ID.
Have lease or other documents ready
In some cases, a lease or other documentation may be required. Keep proof of residency or property authorization ready.
Wait for Customer Service review
The City says Customer Service reviews the request and enters work orders. If more details are needed, they will reach out.
Close or Transfer Midland Utility Service
Close account
To terminate an existing account, email cs@midlandtexas.gov or visit City Utility Billing at Center Pointe Plaza, 1030 Andrews Highway, Suite 220.
Transfer service
Service transfer can be handled by phone or through the customer portal. Appointment windows may be arranged for turning water on at a future date, but limitations can apply.
Final bill protection
Keep a record of termination or transfer request and confirm forwarding/contact details so the final bill does not get missed.
Payment Arrangement Rules for Past-Due Balances
| Past-due balance / rule | City policy detail | What to do |
|---|---|---|
| Less than $100 | A payment arrangement is not allowed if the past-due balance is less than $100. | Pay the balance directly before it causes additional issues. |
| $100–$300 | Half of the amount is due to start, and the remainder can be split into two payments. | Bring enough to start the arrangement when visiting the office. |
| More than $300 | A payment arrangement can be made, generally with a standard 50% payment on the past-due balance before the arrangement begins. | Ask the billing office for exact installment amount and due dates. |
| Where to make arrangement | Payment arrangements must be made in person at Customer Service, 1030 Andrews Highway, Suite 220. | Visit Monday–Friday, 8 a.m.–5 p.m. A plan cannot be made by phone. |
| Not eligible | Ineligible examples include meter tampering, illegal water usage, inactive water account, NSF returned payments in last 6 months, debt sent to collector, or balance under $100. | Call first if unsure, but expect to visit in person for the plan. |
| Missed agreement | Failure to meet agreement terms results in meter lock or removal, and all amounts plus reconnection fees are required before reconnection. | Do not miss installment dates; pay monthly current charges too. |
Current Midland Water and Sewer Rate Basics
Inside-city water rates
Base rate for first 2,000 gallons is $23.26 for all except apartments. Apartment base rate per unit is $18.94. Usage tiers increase after 2,000 gallons.
Outside-city water rates
Outside-city base rate for first 2,000 gallons is $34.89 for all except apartments. Apartment base rate per unit is $28.41.
| Rate item | Inside city | Outside city | Why it matters |
|---|---|---|---|
| Base for first 2,000 gallons | $23.26 all except apartments; $18.94 apartment per unit | $34.89 all except apartments; $28.41 apartment per unit | Your minimum bill starts here before higher usage tiers. |
| 2,001–10,000 gallons | $6.58 per 1,000 gallons | $9.87 per 1,000 gallons | Normal indoor use plus small outdoor use often reaches this tier. |
| 10,001–25,000 gallons | $8.64 per 1,000 gallons | $12.97 per 1,000 gallons | Irrigation or leaks can push usage here quickly. |
| 25,001–50,000 gallons | $11.62 per 1,000 gallons | $17.44 per 1,000 gallons | Broken sprinkler heads and service-line leaks can become expensive. |
| Over 50,001 gallons | $14.53 per 1,000 gallons | $21.79 per 1,000 gallons | The City notes this tier applies to residential and non-essential water, such as irrigation. |
| Sewer base / after base | $23.45 first 2,000 gallons; $0.94 per 1,000 after base | $35.18 first 2,000 gallons; $1.42 per 1,000 after base | Residential sewer is based on wastewater discharge and winter water use averages. |
High Midland Water Bill: Fast Leak and Usage Checklist
Silent toilet leak
The City calls toilet leaks the #1 culprit. Put 10 drops of food coloring or a dye tablet in the tank, wait 15 minutes without flushing, and check whether color appears in the bowl.
Faucets and showerheads
A steady drip wastes water year-round. Check the customer portal: if “Minimum Hourly Flow” never reaches 0.00, a small continuous leak may exist.
Irrigation spikes
Broken sprinkler heads, open valves, mushy lawn spots and multiple start times can add thousands of gallons, especially in West Texas heat.
Service line leak
Turn off the main shutoff inside/at the house. If the meter low-flow indicator still moves, the leak may be between the meter and the home.
Softener / RO systems
A stuck water softener backwash cycle or failing RO shutoff valve can send water down the drain 24/7.
Still unexplained?
Ask to speak with someone in billing at 432-685-7320. Billing can help clarify the bill and meter/usage issue.
Before calling about a high bill, gather this
- Account number and service address.
- Current bill, previous bill and any late/payment arrangement details.
- Portal screenshots showing hourly usage, minimum hourly flow and usage graph.
- Toilet dye test result, irrigation schedule and any visible leak photos.
- Whether water softener, RO system, pool fill, outdoor watering or new landscaping changed.
- Repair receipt, plumber note or repair date if a leak was fixed.
Smart Meters, Meter Leaks and Meter Work Orders
New meter notice
The City FAQ says if you are getting a new meter, the City must have detected a problem. New meters are equipped to inform the City of leaks or reading issues.
Meter leaking
If your meter is leaking, call City Utility Billing at 432-685-7320. If the City has not detected it already, they will generate a work order for service.
Field service role
Utility Billing’s field service division handles work related to water meters, including changing/testing meters and disconnecting/reconnecting service.
Water Pressure, Discolored Water, Odor and After-Hours Issues
Low pressure
Contact Water & Wastewater at 432-685-7270. They investigate and take corrective action if the cause is within City infrastructure.
Discolored water / odor
Call 432-685-7270. The FAQ says iron or manganese from the water main or repair work in the area can be a cause.
Missing manhole cover
Call Water & Wastewater at 432-685-7270 so a work order can be created.
After-hours water issue
Call 432-685-7340 for after-hours water issues.
Water Quality, Reports and Lab Services
2025 water quality highlights
The City’s Utilities page says the 2025 report found no water quality violations, regulated contaminants at or below limits, and lead/copper below federal action levels.
Annual CCR reports
Reports and Notices publishes Annual Water Quality Reports / Consumer Confidence Reports for customers.
Utilities Laboratory
The lab is at 305 Edgewood Drive. For questions, call 432-685-7904 or 432-681-7618.
Water sample rules to know
- Bacteriological testing customers must get a special collection kit and instruction packet from the lab.
- Samples must be turned in within 15 minutes of sampling or within 30 hours on ice.
- Samples must be in a City of Midland sample bottle with a completed chain of custody form.
- Potable/drinking water sample submission windows are limited, so check hours before going.
Backflow, Lead Service Line and Water Source Resources
Backflow prevention
A backflow preventer helps stop impurities or contaminants from being drawn into the drinking water system. Many irrigation systems require annual testing or updated devices.
Lead service line inventory
The City’s 2025 water quality summary says the service line inventory confirms no known lead service lines, no galvanized lines requiring replacement, and no lines of unknown material in the system.
Water sources
The City provides a Midland’s Water Sources page with system history and source information, including the T-Bar supply context.
Local Midland Tips Most Generic Posts Miss
Use hourly data before the bill arrives
Midland’s portal can show smart meter consumption and usage downloads. Check overnight use; blue bars at 3 a.m. usually mean something is running or leaking.
Payment plans are in-person only
Do not wait on the phone for an arrangement. The City says payment arrangements must be made in person at 1030 Andrews Highway, Suite 220.
Tiered rates make small leaks expensive
A running toilet, broken sprinkler head or service-line leak can push usage into higher tiers, including $14.53 per 1,000 gallons inside city for usage over 50,001 gallons.
Pick the right department
Utility Billing handles billing, account maintenance, payment plans and meter shop oversight. Water/Wastewater handles low pressure, water odor/color and infrastructure issues.
Midland Utility Billing Map and Visit Planning
Use this map for City Utility Billing at Center Pointe Plaza, including account help, in-person payment arrangements, service setup questions and billing support.
Utility Billing office
Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701.
Bring proof
Bring bill, account number, photo ID, lease if applicable, portal screenshots, payment receipt, repair note, payment-plan money or service application details.
Call before urgent visit
Billing: 432-685-7320. Water/Wastewater: 432-685-7270 or 432-685-7269. After-hours water issues: 432-685-7340.
Official City of Midland Water Department Links
Midland Water Bill Payment FAQs
Where do I pay my City of Midland water bill online?
Use the official Midland customer portal at water.midlandtexas.gov. You can pay without creating a login or sign in for additional features.
What is the Midland Utility Billing phone number?
Call City Utility Billing at 432-685-7320 for billing questions, high bill review, account setup, termination, transfer, payment arrangement and meter-account questions.
Where is the Midland Utility Billing office?
The City Utility Billing office is at Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701.
What are Midland Utility Billing office hours?
Utility Billing is open Monday through Friday from 8:00 a.m. to 5:00 p.m. The City notes Monday, Wednesday and days after holidays often have the longest wait times.
How do I apply for new water service in Midland?
Apply online through the City’s water services application. The City says a $21.53 application fee per request and a deposit are added on the first bill. You need valid photo identification, and in some cases a lease or other documentation may be required.
How do I close my Midland water account?
Email cs@midlandtexas.gov or visit City Utility Billing at Center Pointe Plaza, 1030 Andrews Highway, Suite 220. Keep proof of your request and confirm final billing details.
Can I make a Midland payment arrangement by phone?
No. The City says payment arrangements must be made in person at Customer Service, 1030 Andrews Highway, Suite 220. A payment arrangement cannot be made over the phone.
What if my Midland water bill is high?
Check the customer portal for smart meter usage and minimum hourly flow, then test toilets, faucets, irrigation, service line, water softener and RO system. If still unexplained, call 432-685-7320 and ask to speak with someone in billing.
Who do I call if my water pressure is low?
Call the Water & Wastewater division at 432-685-7270. They will investigate and take corrective action if the cause is within City infrastructure.
Who do I call for discolored water or odor?
Call Water & Wastewater at 432-685-7270. The City says iron/manganese from the main or repair work in the area could be involved.
What is the after-hours number for water issues?
For after-hours water issues, call 432-685-7340.
Does this page collect payments?
No. This is an independent informational guide. Use official City of Midland and water.midlandtexas.gov links for payment, account access, service applications and support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.