Melbourne FL Water Bill & Service Help
Need to pay a City of Melbourne utility bill, register for the new portal, open service, handle a past-due notice, report a water break, request sewer credit, or understand why your bill changed? This guide gives the direct action first, then the official details that matter.
Quick Answer: Pay, Call or Report
Use the City of Melbourne Municipal Online Payments utility portal.
Open payment portalCall 321-608-7100, Monday–Friday, 8:30 a.m.–5 p.m.
Contact billingUse the 24-hour payment system at 888-607-6745.
Payment optionsWorking hours: 321-608-5130. After hours: 321-255-4622.
Emergency stepsHow to Pay a City of Melbourne Water Bill Online
Use this path for water, sewer, stormwater, and other utility-billing actions through the City’s official payment system.
Open the official utility portal
Go to the City’s Utility Billing page or directly to the Municipal Online Payments utility portal.
Register or sign in
The City’s new portal uses an account sign-in/register process. Users need a valid email address and secure password.
Add your utility account
Registered users add a utility account with the existing account number, customer number, and last bill number from the printed monthly billing statement.
Review balance and fee
The City says a convenience fee is charged by the payment processor. Review the amount and fee before submitting payment.
Save proof
Save your payment confirmation, amount, date, account number, email receipt, and bank/card record. If the account is close to disconnection, call Utility Billing.
New Resident Portal Setup: What You Need
Account setup
- Valid email address.
- Secure password.
- Account confirmation email.
- Existing utility account number.
- Customer number.
- Last bill number.
Where to find numbers
The City says the account number and customer number are on printed utility billing statements mailed to utility customers. If you cannot find the printed statement, contact Utility Billing at 321-608-7100.
Melbourne Utility Bill Payment Options
| Method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online portal | Make online payments, register for automatic payments, enroll in E-billing, view current balance, billing history, online payment history, and print recent bills. | Most customers who want account tools and receipt history. | Convenience fee is charged by the payment processor. |
| Automatic payments | Available through the portal for E-Check or credit card, with convenience fee charged. | Customers who want recurring payment. | Old portal AutoPay does not transfer; re-enroll if needed. |
| 24-hour phone payment | Call 888-607-6745. | Customers who need automated balance/payment access outside lobby hours. | Credit/debit card fees may apply. |
| Live agent by phone | Call 321-608-7100, Monday–Friday, 8:30 a.m.–5 p.m. | Past-due, account setup, portal trouble, payment questions. | Call during live-agent hours for account-specific help. |
| Send payments to P.O. Box 17, Melbourne, FL 32902-0012. | Routine non-urgent payments. | Do not rely on mail for shutoff deadlines. | |
| In person | Visit City Hall, first floor, 900 E. Strawbridge Ave., Melbourne, FL 32901. | New applications, documents, urgent account clarification. | New applications are accepted 8:30 a.m.–4:30 p.m. |
Utility Billing Phone, Email, Address and Hours
Live agent
321-608-7100
Monday–Friday, 8:30 a.m.–5 p.m.
24-hour payment
888-607-6745
Automated payment system.
water.sewerbills@mlbfl.org
Utility Billing contact email.
City Hall
900 E. Strawbridge Ave.
First floor, Melbourne, FL 32901.
Past-Due Bill, Late Fees or Service Disconnection
Official rule: Melbourne utility accounts are considered past due if not paid within 25 days of the billing date. Past-due accounts are subject to late fees and service disconnection. Service resumes only after payment of the past-due balance and a $30 reconnection charge.
Check the billing date first
Count from the billing date, not only from the day you opened the bill. If you are near 25 days, use a fast official method.
Do not mail urgent payment
For disconnect risk, use the online portal, phone system, or live-agent guidance. Mail is risky when timing matters.
Call Utility Billing
Call 321-608-7100 if the account is past due, disconnected, under assistance review, or payment status is not clear.
Save proof and ask about reconnection
Keep the receipt and ask whether the $30 reconnection charge is required and when service can resume.
Open a New Melbourne Utility Account
Application
Complete the online Application for Water Service and attach required documents. The City says customers receive a response within two working days.
Required documents
Full name, service address, driver’s license or ID, and lease or ownership documentation.
Deposit and fee
The deposit amount varies and may be billed on the first bill. A $20 service initiation fee also appears on the first bill.
Melbourne Water, Sewer Rates and Deposits to Check
Rates can change, so use the official Rate Table before estimating a bill. These current listed residential examples help users understand what they are seeing.
| Service line | Monthly base | Consumption per 1,000 gallons | Deposit shown | Why users care |
|---|---|---|---|---|
| Water In Melbourne | $10.88 | $6.22 | $60 | Use this for City of Melbourne water customers inside the city service area. |
| Water Outside | $11.97 | $6.84 | $60 | Some customers outside city limits can see different water rates. |
| Sewer In Melbourne | $15.59 | $9.02 | $90 | Used for in-city sewer billing examples. |
| Sewer Outside | $19.49 | $11.28 | $90 | Useful if your address is outside the core Melbourne service area. |
| Sewer Brevard County | $32.79 | $6.93 | $90 | Some accounts involve separate sewer-area arrangements. |
| Sewer West Melbourne | $15.90 | $6.25 | Check provider | Do not confuse City of Melbourne with City of West Melbourne utility billing. |
Sewer Credit Request: Who May Qualify
This is one of the highest-intent questions after a high water bill. The rules are specific, so do not assume every leak qualifies.
Possible qualification
- Water consumption must exceed the previous six-month average by 100% of that average.
- Written request must be submitted within 60 days of the bill date.
- When excessive use crosses two cycles, corrective action must be taken within 10 days of the bill where excessive use first appeared.
- Adjustments are limited to once in a 12-month period.
- Submit the completed application plus repair bill, pool contract, or written repair explanation.
Does not qualify
- Broken or leaky lines where water enters the sanitary sewer system.
- Leaky toilets or inside faucets.
- Water used for irrigation.
- Negligent water use.
- Undetermined water use.
High Melbourne Water Bill Checklist
Indoor leak
Running toilets and inside faucets may raise water use, but they may not qualify for a sewer credit because that water can enter the sanitary sewer system.
Irrigation use
Outdoor watering can increase usage and may not qualify for sewer adjustment. Check the City irrigation schedule and watering rules.
Billing detail
Compare current usage, previous six-month average, billing days, meter read, sewer line, outside-city rate, late fee, and deposit.
| What you see | Likely reason | Best next step |
|---|---|---|
| Water and sewer both jumped | Usage increase, leak, irrigation, pool filling, longer billing period, or actual read after low estimate. | Check portal history, inspect fixtures, call Utility Billing if the increase is unexplained. |
| Only sewer looks wrong | Sewer service area, base rate, consumption calculation, sewer credit issue, or prior balance. | Compare the official rate table and ask whether a sewer credit is possible. |
| Bill is past due | Not paid within 25 days from billing date. | Pay fast and call Utility Billing about late fees, disconnection, and reconnection charge. |
| Portal setup fails | Wrong account/customer/last bill number or email confirmation issue. | Call 321-608-7100 or email CustomerService@mlbfl.org for portal help. |
Water Line Break, Sewer Backup or Water Quality Issue
Water/sewer/reclaimed emergency
For a water line break, reclaimed water leak, or sewer backup, call 321-608-5130 during working hours, Monday–Friday, 7:30 a.m.–4 p.m.
After-hours emergency
After hours and on holidays, call the emergency number: 321-255-4622.
Dirty water or quality concern
If water looks dirty or you have water quality concerns, call Utilities Operations at 321-608-5130. After hours, use 321-255-4622.
City of Melbourne Water Service Area and Water Supply
Treatment facilities
The City lists two water treatment facilities: the John A. Buckley Surface Water Treatment Plant and the Joe Mullins Reverse Osmosis Water Treatment Facility.
Areas served
Melbourne supplies drinking water to Melbourne, Melbourne Beach, Indialantic, Indian Harbour Beach, Satellite Beach, Palm Shores, Melbourne Village, unincorporated Brevard County south of the Pineda Causeway, and wholesale water service to West Melbourne.
Melbourne Water Bill Assistance Resources
If the bill is past due, call Utility Billing and also check assistance organizations. Availability, eligibility, ZIP code limits, and screening rules can change.
| Organization | Listed service detail | Phone | Best user action |
|---|---|---|---|
| Catholic Charities of Central Florida | Must have a one-time, verifiable emergency; call for pre-screening. | 321-636-6144 | Call Monday–Friday during listed screening hours. |
| Community Action Team | Serves all Brevard County residents. | 321-633-1951 | Ask about current utility assistance intake. |
| Salvation Army | Serves Melbourne area residents from Pineda Causeway to Sebastian River; pays one month only if qualified. | 321-724-0494 | Call for screening before the bill reaches disconnection. |
| South Brevard Sharing Center | Serves Melbourne and Beachside residents. | 321-727-8581 | Ask about documents needed for utility help. |
| United Way 211 | Referral information for all Brevard residents, 24/7. | 211 or 321-632-6688 | Use if you are unsure which agency fits your ZIP code. |
Irrigation Schedule: Important for High Bills
Year-round rules
Water only when needed, not between 10 a.m. and 4 p.m., and for no more than one hour per zone. Rules apply to private wells, pumps, ground or surface water, and water from public/private utilities.
Reclaimed water note
Reclaimed water is not subject to the year-round restrictions that apply to potable water or groundwater well irrigation systems, but customers are encouraged to use reclaimed water wisely.
| Season | Odd/no address homes | Even-address homes | Nonresidential |
|---|---|---|---|
| Daylight Savings Time | Wednesday and/or Saturday | Thursday and/or Sunday | Tuesday and/or Friday |
| Eastern Standard Time | Saturday | Sunday | Tuesday |
Local Melbourne Tips Most Generic Pages Miss
Do not confuse Melbourne and West Melbourne
City of Melbourne water service and City of West Melbourne utility billing can overlap in user searches. Match the exact provider and account shown on your bill.
Beachside customers should check service type
Melbourne supplies water to several beachside communities, but sewer or local billing may differ. Look at each line on the bill.
Portal registration needs bill details
Keep a printed or e-bill statement handy. The new portal may require account number, customer number, and last bill number.
Call before assuming sewer credit
Leaks involving toilets, inside faucets, irrigation, negligent use, or undetermined use do not qualify for sewer adjustment under the listed rules.
Assistance is time-sensitive
If you need help, call agencies before service is disconnected. Some programs need screening, ZIP eligibility, or one-time emergency proof.
Emergency number is not billing
Use 321-255-4622 after hours for water/sewer emergencies, not routine billing questions.
Mini Decision Tool: What Should You Do Next?
City Hall Map and Visit Planning
Use this map for City Hall orientation. Verify office hours before visiting, especially around holidays, storm events, or portal outages.
Utility Billing office
City Hall, first floor, 900 E. Strawbridge Ave., Melbourne, FL 32901.
Billing hours
Monday–Friday, 8:30 a.m.–5 p.m. New applications accepted 8:30 a.m.–4:30 p.m.
Call before going
Use 321-608-7100 for account/billing questions and 321-608-5130 for utility operations emergencies during working hours.
Official City of Melbourne Water and Billing Links
City of Melbourne Water Department FAQs
How do I pay my City of Melbourne water bill online?
Use the official Municipal Online Payments utility portal linked from the City of Melbourne Utility Billing page. Registered users can view balance, billing history, online payment history and recent bills.
What is the Melbourne Utility Billing phone number?
Call 321-608-7100 for Utility Billing live-agent help, Monday–Friday, 8:30 a.m.–5 p.m.
What is the 24-hour utility payment phone number?
The City lists 888-607-6745 as the 24-hour payment system number.
Where is the Melbourne Utility Billing office?
Utility Billing is at City Hall, first floor, 900 E. Strawbridge Ave., Melbourne, FL 32901.
What email should I use for utility billing?
The City lists water.sewerbills@mlbfl.org for Utility Billing contact. Portal help pages also reference CustomerService@mlbfl.org for assistance.
What do I need to register for the new utility portal?
You need a valid email and secure password. To add the utility account, the City says you need the account number, customer number and last bill number from your printed utility billing statement.
Does AutoPay transfer from the old Melbourne portal?
No. The City says AutoPay setup from the old portal does not transfer and customers need to re-enroll in AutoPay.
When is a Melbourne utility account past due?
The City says accounts are past due if not paid within 25 days of the billing date. Past-due accounts are subject to late fees and service disconnection.
How much is the Melbourne water reconnection charge?
The delinquent accounts page says service resumes only after the past-due balance and a $30 reconnection charge have been paid.
How do I report a water line break or sewer backup?
Call 321-608-5130 during working hours, Monday–Friday, 7:30 a.m.–4 p.m. After hours, call 321-255-4622.
How do I open a new Melbourne utility account?
Submit the online Application for Water Service and attach required documents, including full name, service address, driver’s license or ID, and lease or ownership documentation. The City says a response is sent within two working days.
Does this page collect payments?
No. This is an informational guide. Use the official City of Melbourne utility portal, phone system or Utility Billing office for actual payments and account-specific support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.