Lufkin Water Bill Pay Online – All Payment Methods (2026)
If you need to pay your Lufkin water bill quickly, the City of Lufkin lets customers pay online through the official utility billing portal, in person at City Hall, or through the drive-thru. This guide explains the fastest way to pay, what fees to expect, where to go, and what to do if your bill is late.
The main online payment system for City of Lufkin utility customers is the official Click2Gov utility billing portal. It is the easiest option for most residents who want to pay from home without visiting the office.
Quick answer: You can pay your Lufkin water bill online through the official Click2Gov portal, in person at City Hall, or through the City Hall drive-thru. Utility Collections is the main billing office for questions about balances, due dates, service setup, and payment issues.
Best ways to pay your Lufkin water bill
Most people searching for “Lufkin water bill pay online,” “City of Lufkin utilities payment,” or “how to pay Lufkin TX water bill” want the fastest working method without guessing which page is official. These are the main payment options residents use most often.
1) Pay online
Use the official Click2Gov portal to view your utility account and submit a payment securely.
Best for: fast payments, account lookup, paying from mobile or desktop.
2) Pay in person
You can pay water and sewer bills at City Hall during normal business hours.
Office: City Hall, 300 E Shepherd, Lufkin, TX 75901
3) Use the drive-thru
If you do not want to park and go inside, the City also offers a drive-thru payment option at City Hall.
Convenient for: same-day physical payments without leaving your vehicle.
4) Contact Utility Collections
For account help, late bills, balance questions, or billing problems, contact Utility Collections directly.
Phone: (936) 633-0220
How to pay Lufkin water bill online step by step
If this is your first time using the portal, follow these exact steps so you do not land on the wrong site or miss your payment confirmation.
Go to the official payment portal
Open the City of Lufkin utility payment portal here: Click2Gov Utility Billing.
Find your utility account
Have your bill ready. The City notes that your bill date and account number appear directly below the service address near the top of the bill.
Choose login or quick payment flow
Depending on your setup, you may be able to create an account for easier future payments or continue using the available guest/payment lookup method shown on the portal.
Select your payment method
Card payments are available, and eCheck is also offered. If you want the lower fee, check whether eCheck works for your bank account before submitting.
Review the convenience fee before confirming
The City of Lufkin says utility payments made by debit or credit card carry a $2.99 fee per transaction, while eChecks cost $0.99.
Submit and save proof of payment
After payment, save the confirmation page or email receipt. This is the first thing you should keep if a payment posts late or you need to speak with Utility Collections.
Important: Always use the official City of Lufkin payment links, not random third-party bill pay pages. That helps avoid delays, extra fees, and payments being applied to the wrong account.
Lufkin water bill payment fees, late fee, deposit, and reconnection costs
Many users also search for “Lufkin water bill late fee,” “Lufkin utility reconnect fee,” and “City of Lufkin water deposit.” These billing details matter because they can increase your total due quickly if you miss the deadline.
| Charge or rule | Amount / policy | What it means |
|---|---|---|
| Credit or debit card fee | $2.99 per transaction | Applies to utility card payments made through the City’s online payment options. |
| eCheck fee | $0.99 per transaction | Usually the cheaper online payment option. |
| Bill due status | Due upon receipt | The City code states utility bills are due when received. |
| Late fee | 10% | A 10% late fee is added if the bill is not paid within 20 days after the billing date. |
| Service deposit | $75.00 | Required to start service and refundable after 12 months of good payment history or when service is finalized. |
| Reconnect fee (regular hours) | $30.00 | Applied when service is disconnected for non-payment and reconnected during normal work hours. |
| Reconnect fee (after hours) | $50.00 | Higher charge applies after normal business hours. |
Pay Lufkin water bill in person or by drive-thru
If you prefer a traditional payment method, the City of Lufkin says water and sewer accounts can be paid in person at City Hall or through the drive-thru.
In-person payment
Location: City Hall, 300 E Shepherd, Lufkin, TX 75901
Hours: 8:00 a.m. to 5:00 p.m.
Drive-thru payment
Location: City Hall drive-thru
Hours: 7:30 a.m. to 5:00 p.m.
Billing office phone
Utility Collections: (936) 633-0220
Use this number for billing questions, payment help, and account support.
Billing email
Email: utilityinfo@cityoflufkin.com
Helpful for account issues, posted payment questions, and utility service communication.
Practical tip: If your due date is close, online payment is usually the fastest choice. After paying, take a screenshot of the confirmation number and keep the receipt until the payment appears on your account.
What to do if your Lufkin water bill is late
If your bill is already past due, act before the account moves deeper into the cutoff process. A lot of people wait too long and end up paying both the late fee and reconnection charges.
- First, check your latest balance in the official payment portal.
- Pay immediately if you can, especially if you are still inside the window before disconnection.
- If you are unsure whether a payment posted, call (936) 633-0220 and have your account number ready.
- Keep your payment confirmation because it may be needed if there is a posting delay.
- If service is disconnected, be prepared for reconnection fees in addition to the overdue amount.
Starting new service, stopping service, or getting billing help
Lufkin residents often need more than just bill payment. If you are moving, opening a new utility account, or closing service, Utility Collections is the best place to start.
- Ask about the $75 service deposit if you are opening a new account.
- Keep a copy of your lease or proof of occupancy ready if requested.
- Confirm the exact service start or stop date with the billing office.
- For water system emergencies after hours, call the Water Distribution emergency number.
Lufkin water utilities contact information
City of Lufkin Utility Collections
300 E Shepherd
Lufkin, TX 75901
Billing phone: (936) 633-0220
Billing email: utilityinfo@cityoflufkin.com
Water Distribution phone: (936) 633-0230
After-hours water emergency: (936) 633-0356
Official utilities page: City of Lufkin Water Utilities
Map and directions
If you need to pay in person or visit the city office for billing help, use the directions below.
Frequently asked questions
How do I pay my Lufkin water bill online?
You can pay online through the official City of Lufkin Click2Gov portal. Open the site, locate your utility account, choose your payment method, review the fee, and save the receipt after submitting.
What is the official Lufkin water bill payment website?
The official utility payment portal is the City of Lufkin Click2Gov page: click2gov.cityoflufkin.com/Click2GovCX.
Is there a fee to pay Lufkin utilities online?
Yes. The City says debit and credit card utility payments cost $2.99 per transaction, while eCheck payments cost $0.99.
What is the Lufkin Utility Collections phone number?
The Utility Collections billing number is (936) 633-0220.
Where do I pay my Lufkin water bill in person?
You can pay at City Hall, 300 E Shepherd, Lufkin, TX 75901, during regular office hours. The City also offers a drive-thru payment option.
What happens if my Lufkin water bill is late?
City code says bills are due upon receipt and become delinquent 20 days after the billing date. A 10% late fee is added when payment is not made within that time.
How much is the Lufkin utility deposit?
The service deposit listed in City code is $75.00, and it is refundable after 12 months of good payment history or when service is finalized.
How much is the Lufkin water reconnect fee?
The City lists a $30 reconnection fee during regular hours and $50 after normal working hours for accounts disconnected بسبب non-payment.
Does Lufkin have a drive-thru for utility payments?
Yes. The City states that water and sewer accounts can be paid through the drive-thru at City Hall, typically from 7:30 a.m. to 5:00 p.m.
Who do I call for a Lufkin water emergency after hours?
For after-hours water emergencies, call the Water Distribution emergency number at (936) 633-0356.
Official resources