Livonia Water Bill & Service Help
Need to pay a Livonia water bill, use the new e-check option, call Water & Sewer Billing, request a final water bill, understand sewer charges, schedule a meter-related issue, or follow summer watering rules? Use the task cards below to reach the correct official route fast.
Fast Answer: Pick the Right Livonia Water Task
Use the City’s online utility payment portal or LivoniaWater.org for e-check, EFT and card options.
Pay onlineCall Water & Sewer Billing at 734-466-2278, Monday–Friday, 8:30 a.m.–5 p.m.
Billing contact formCall Public Service Water & Sewer at 734-466-2655 during normal Public Works hours.
Water & Sewer pageCall early. Final reads can require inside meter access and may take two weeks or more to schedule.
Final bill rulesLivonia Water Bill Payment Options
Livonia gives several payment routes. Choose based on speed, proof, whether you want autopay, and whether the bill is tied to a final closing.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online payment portal | City Water & Sewer Billing page links “PAY YOUR BILL online.” | Fast routine payment and account lookup. | Use the correct Livonia, MI utility portal, not Livonia, LA or another city. |
| EFT / recurring payments | EFT payments, recurring debit/credit card payments, and recurring e-check payments are available online. | Customers who want automatic payment. | Customers enrolled in credit-card autopay before Dec. 12, 2024 must re-enroll in the new software. |
| New e-check option | Livonia launched a new e-check option effective Dec. 12, 2024. It needs checking account and routing number. | Customers who want 24/7 payment without staff assistance. | Use checking details carefully; wrong routing/account details can create payment problems. |
| Phone debit/credit card | The City lists debit/credit card payments over the phone with no fees. | Customers who want phone payment help. | For IVR troubleshooting, the City lists 833-548-8992. |
| Financial institution bill pay | Payment can be made electronically through your financial institution’s bill pay. | Scheduled bank payments. | Set it early enough so the City receives the payment before due date. |
| Send payments to City Livonia Water and Sewer, PO Box 30104, Lansing, MI 48909-7604. | Non-urgent check payment. | Do not use mail when a due date or closing is close. | |
| Red drop box | Drop a check in the red mailbox in front of City Hall. The sample bill also notes a 24-hour red drop box outside. | After-hours check payment. | No cash in drop box; keep your own proof and account number details. |
| City Hall payment | Cash, check and debit/credit cards are accepted at City Hall. | Billing questions, urgent proof, payment support and in-person help. | Go during Water & Sewer Billing hours: Monday–Friday, 8:30 a.m.–5 p.m. |
New Livonia e-Check and Autopay Update
New e-check
Effective Dec. 12, 2024, Livonia Water & Billing offers a new e-check payment option available 24/7.
Autopay re-enrollment
Anyone enrolled in credit card autopay before Dec. 12, 2024 must re-enroll because the old software was discontinued.
Card acceptance
Starting Dec. 12, 2024, Livonia accepts Discover in addition to Visa, Mastercard and American Express.
How to Read a Livonia Water and Sewer Bill
Before disputing a bill, separate usage, water charge, sewer charge, fixed fee, previous balance, penalties and current charges.
| Bill item | What it means | Why users care |
|---|---|---|
| Account number | Your unique water/sewer account number. | Needed for online payment, phone help and bank bill pay. |
| Service address | Where water service is turned on. | Verify this before paying if you own or manage multiple properties. |
| Mailing address | Where the bill is sent. | Update it if bills are going to the wrong person or old address. |
| Meter reading | Shows read type, read dates, days billed, previous read, current read and usage. | Use this to check whether a bill was estimated, owner-read or actual. |
| Unit of measure | Each unit is 750 gallons or 100 cubic feet of water. | Useful for comparing actual usage instead of only dollar amount. |
| Sewer charge | Based on units of water consumed, not the number of units that go through the sewer. | Outdoor use can still affect the sewer portion depending on billing rules. |
| Fixed fee | Fixed fee is based on meter size. | Explains why a low-use bill may not be zero. |
| After due date amount | Total amount if the bill is paid after the due date. | Failure to receive the bill does not waive penalty. |
| Unpaid bills | Livonia’s bill guide states unpaid bills are a lien on the property and collectible on the tax roll. | Important for owners, closings, landlords and property transfers. |
Livonia Water Billing Phone, Office, Mail and Drop Box
Water billing
734-466-2278
Monday–Friday, 8:30 a.m.–5 p.m.
Water & Sewer service
734-466-2655
Monday–Friday, 8 a.m.–4:30 p.m.
After hours
For after-hours public service issues, the staff directory lists police non-emergency: 734-466-2470.
City Hall
33000 Civic Center Drive
Livonia, MI 48154
| Contact route | Use for | Important note |
|---|---|---|
| Water & Sewer Billing phone | Payment questions, final bills, billing schedule, monthly billing, account questions. | Call 734-466-2278. |
| Water & Sewer Billing form | Non-urgent billing questions, comments or concerns. | The form says the City will reply within two business days if contact information is provided. |
| Water & Sewer service / Public Works | Water/sewer maintenance, repairs, sewer backups, valves, hydrants, water quality support. | Call 734-466-2655 during business hours. |
| Mail payment | Routine check payments. | City Livonia Water and Sewer, PO Box 30104, Lansing, MI 48909-7604. |
| Red drop box | After-hours check drop-off. | Located in front of City Hall / outside. Do not leave cash. |
Livonia Due Dates and Billing Schedule
Due date
Livonia says the bill is due the 10th of the month following the bill date unless that falls on a weekend or holiday. Exceptions may apply.
Remote meter read
The City remotely reads meters on or close to the last day of the month prior to billing.
Quarterly cycles
In general, quarterly account numbers, meter readings and billing schedules are based on ZIP code.
Final Water Bill for Sale, Closing or Move-Out
Most important timing: Livonia says final water bills are issued within 7–10 business days of a final read, but a final read appointment can take two weeks or more depending on season and demand. Call as soon as the close date is set.
Call Water Billing
Call 734-466-2278 to schedule a final read. Provide your contact information and where the final bill should be sent.
Prepare for meter access
The City may need access to the meter inside the home or business. Do not wait until the day before closing.
Know who receives the bill
Livonia says the final bill is usually sent to the seller’s agent or title company, but you should confirm the exact recipient.
Do not use personal checks
Livonia states it does not accept personal checks for final water bill payments.
Monthly Billing Option
Switch option
Livonia says customers now have the option to switch to monthly billing instead of quarterly billing.
How to request
Contact Water Billing by phone at 734-466-2278 or email the department through the official site to request monthly water bills.
Water and Sewer Maintenance: What Public Works Handles
Water mains
Livonia maintains approximately 500 miles of water main.
Valves and hydrants
The City maintains thousands of valves and fire hydrants.
Sanitary sewers
Public Works inspects and cleans approximately 540 miles of sanitary sewers.
Meters
Livonia handles water meter installation and repair issues for more than 38,000 water customer accounts.
High Livonia Water Bill: What to Check First
Check usage units
Livonia bills usage in units where each unit equals 750 gallons or 100 cubic feet. Compare units before comparing dollars.
Look for indoor leaks
Check toilets, flappers, faucets, water softeners, humidifiers, ice makers, water heaters and crawlspace/basement plumbing.
Look at outdoor use
Summer lawn watering, pools, hose bibs, irrigation settings and car washing can quickly increase units.
| Bill clue | Likely issue | What to do |
|---|---|---|
| Read type says estimated | Bill may be based on estimated usage. | Compare the next actual read and call Billing if it looks wrong. |
| Usage units jumped | Leak, outdoor water, pool fill, irrigation or household change. | Inspect plumbing and write down meter readings over time. |
| Sewer charge rose with water use | Sewer is based on water consumed, not water that actually returns to sewer. | Ask Billing if you believe a special circumstance affects the bill. |
| Fixed fee seems high | Fixed fee is based on meter size. | Confirm meter size and account type with Water & Sewer Billing. |
| Previous balance or penalty appears | Prior unpaid bill or after-due-date charge. | Check due date and payment history before disputing usage. |
Livonia Water Restrictions and Outdoor Watering Rules
Best time
Water outdoors whenever possible between 11 p.m. and 5 a.m.
Odd/even days
Between Memorial Day and Labor Day, odd-numbered addresses water on odd dates; even-numbered addresses water on even dates.
Avoid peak hours
Restrict watering between 5–9 a.m. and 5–9 p.m. when customer demand is highest.
New landscaping
New landscaping should be watered whenever needed for the first 21 days after planting.
Water Quality, Lead and Copper Testing
Annual reports
Livonia posts annual water quality reports and works with its water supplier and regulators on water quality requirements.
Lead/copper note
The City says lead and copper results in Livonia have consistently been below the Michigan Safe Drinking Water Act action levels.
90th percentile
Livonia lists the 90th percentile for lead in its supply at 8.89 ppb; an action level is triggered above 15 ppb.
Check Your Pipes Livonia: Service Line Material
Why it matters
Livonia must inventory residential water service line materials that connect private service lines to the City water distribution system.
Take the survey
Residents can identify their service line material using the Water Service Line Material Survey.
Need city help?
Call 734-466-2655 for assistance. The City notice also lists 734-466-2019 to schedule a free in-home assessment.
Provider Check: City of Livonia vs Other Livonia Utilities
Use this guide if…
- Your bill says City of Livonia Water and Sewer.
- Your service address is in Livonia, Michigan.
- Your billing phone is 734-466-2278.
- Your payment route is Livonia.gov, LivoniaWater.org or the City eSuite utility portal.
Stop and verify if…
- You meant Livonia, Louisiana.
- Your bill shows another provider or public service district.
- Your payment portal asks for a different city/state.
- Your property is managed by an HOA, apartment, condo or private billing company.
Livonia Water Billing Map and Visit Planning
Use Livonia City Hall for in-person water/sewer billing help and the red drop box for after-hours check payments. For service and maintenance issues, call Public Works instead of going only by the billing counter.
City Hall address
33000 Civic Center Drive, Livonia, MI 48154.
Billing hours
Water & Sewer Billing: Monday–Friday, 8:30 a.m.–5 p.m.
Drop box
Red drop box in front of City Hall / outside. Use check, not cash.
Local Livonia Water Tips That Save Time
Schedule final reads early
For home sales, call Water Billing as soon as the closing date is set. Depending on demand, final-read appointments can take two weeks or more.
Monthly billing can reduce surprise
If quarterly water bills feel too large or hard to track, call 734-466-2278 and ask about switching to monthly billing.
Autopay users should verify setup
If credit-card autopay was set up before Dec. 12, 2024, re-enrollment may be required due to the software change.
Water outdoors outside peak hours
Livonia’s suggested watering habits help control peak demand, future rate pressure and summer water pressure problems.
Official Livonia Water Department Links
City of Livonia Water Department FAQs
Where do I pay my Livonia water bill online?
Use the official City of Livonia utility payment portal linked from the Water & Sewer Billing page. You can also use LivoniaWater.org for online e-check, EFT and recurring payment setup.
What is the Livonia Water & Sewer Billing phone number?
Call Water & Sewer Billing at 734-466-2278. Hours are Monday through Friday, 8:30 a.m. to 5 p.m.
What number do I call for water or sewer maintenance?
Call Public Service Water & Sewer at 734-466-2655 during business hours. The City’s FAQ also references 734-466-2650 for Water and Sewer Maintenance and Repairs.
Where do I mail a Livonia water bill payment?
Mail payment to City Livonia Water and Sewer, PO Box 30104, Lansing, MI 48909-7604.
Can I pay my Livonia water bill by phone?
Yes. The City lists debit/credit card payments over the phone with no fees. For IVR troubleshooting related to the new software, call 833-548-8992.
Did Livonia change its water payment software?
Yes. Effective Dec. 12, 2024, Livonia added a new e-check option. Customers enrolled in credit-card autopay before that date must re-enroll because the old software was discontinued.
How do I request a final Livonia water bill?
Call Water & Sewer Billing at 734-466-2278 to schedule a final read. Final water bills are usually issued within 7–10 business days of a final read, but appointment scheduling can take two weeks or more.
Does Livonia accept personal checks for final water bills?
No. Livonia states that personal checks are not accepted for final water bill payments.
What does one Livonia water billing unit mean?
Livonia’s sample bill explains that one unit equals 750 gallons or 100 cubic feet of water.
What are Livonia’s summer outdoor watering rules?
Livonia asks customers to water at night when possible, between 11 p.m. and 5 a.m.; follow odd/even watering between Memorial Day and Labor Day; and avoid watering during 5–9 a.m. and 5–9 p.m. peak demand periods.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.