Lima Water Department, OH: Bill Pay, Phone Number, Hours, Address & Official Utility Help
Use this practical City of Lima water bill guide to pay online, pay by phone, visit the Customer Service office, use the night box, set up automatic withdrawal, use the 24/7 drive-thru kiosk, start service, handle shutoff restoration, request leak help and contact emergency field service for sewer backup or emergency water turn-off.
🔒 Official Lima Water Bill & Utility Resources
Lima Water Department Search Intent: Pay Bill, Call Customer Service, Check Hours, Start Service or Restore Shutoff Water
Most people searching for “Lima Water Department” are trying to solve a practical task: pay a water bill, call the billing office, find the payment address, start or close service, fix a high bill, handle a shutoff, or report a sewer backup/emergency water turn-off.
The official City of Lima Customer Service Division is also known locally as the “water department.” It handles billing and collection for water, sewer and refuse utility accounts in Lima and surrounding areas.
The main office is at 424 N Central Avenue, Lima, OH 45801. The lobby is open Monday through Friday, 8:30 a.m. to 4:30 p.m.. For water billing questions, call 419-221-5252.
Need to pay?
Pay online, by phone, in person, night box, automatic withdrawal or 24/7 drive-thru kiosk.
Need service?
Complete a Water Service Agreement and provide valid picture ID before service is started.
Water shut off?
Pay the full balance, then call Customer Service after payment to restore service or avoid disconnection.
How to Pay Your Lima OH Water Bill Online
The official Lima Water portal lets customers quickly pay without registering, register for 24/7 online access, view billing/payment history, manage notification preferences, request payment arrangements, and start/stop/transfer service.
1
Open the official Lima Water portal
Start from the City page or the official Lima Water payment page.
▾
Open the official portal here: Lima Water Portal.
For direct bill payment, use Pay My Bill.
2
Use Quick Pay or register
Quick Pay is best for a fast one-time payment.
▾
Use Quick Pay if you want to pay without registering. Register or sign in if you want 24/7 account access, billing history, usage charts, payment arrangements, eBills/eNotices and account settings.
3
Enter customer and account numbers
Both numbers appear on your utility bill.
▾
The payment page asks for the customer number and account number from your bill. The customer number is 7 digits, and you should include leading zeros if shown on your bill.
4
Review previous balance and current charges
Previous balance can trigger delinquent rules.
▾
Check whether the bill shows a previous balance. The portal warns that if an account has a previous balance, the account may be considered delinquent and subject to disconnect.
5
Call after delinquent payment if needed
Important to avoid disconnect or restore service.
▾
If you are paying after the previous balance due date, the official payment page says you must call Customer Service at 419-221-5252 after payment is made to avoid disconnect or have service restored.
Lima Water Bill Payment Options: Online, Phone, Office, Night Box, Automatic Withdrawal and 24/7 Kiosk
The City of Lima gives customers several ways to pay utility bills. The right method depends on urgency, cash/check/card preference and whether you need customer service help.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online | Lima Water Pay My Bill | Fast card payment and account access | Use customer and account numbers from your bill. |
| Phone | 855-973-1210 | Paying by phone | Have customer and account number ready. |
| In person | 424 N Central Avenue, Lima, OH 45801 | Cash, check, money order, debit/credit card and live account help | Lobby hours are Monday–Friday, 8:30 a.m.–4:30 p.m. |
| Night box | West side of Customer Service building | After-hours check or money order drop-off | Do not place cash in the night box. |
| Automatic withdrawal | Automatic Withdrawal form or Customer Service Portal | Monthly bank draft on due date | Confirm setup before assuming auto pay is active. |
| Drive-thru kiosk | Customer Service location | 24/7 payment convenience | Keep receipt/confirmation, especially near due date. |
City of Lima Water Department Phone Number, Address, Lobby Hours and Pay-by-Phone
For most water bill, sewer bill, refuse billing, leak, usage and account questions, the Utilities Customer Service office is the correct contact.
Customer Service phone
Use for billing questions, usage concerns, possible leaks, account setup, closing service, delinquent payment follow-up and restoration questions.
Customer Service address
424 N Central Avenue
Lima, OH 45801
The office accepts cash, check, money order and debit/credit cards with Visa, MasterCard, Discover or American Express logo.
Lobby hours
Monday–Friday
8:30 a.m. to 4:30 p.m.
Arrive early for account setup or shutoff/restoration issues.
Start Lima OH Water Service: Water Service Agreement, ID and 24 Business Hour Timing
The official Lima Water start-service page says to allow 24 business hours for the request to be completed. A customer service representative will assist with setting up the utility account based on required information.
Required form
Complete the Water Service Agreement before starting service.
Required ID
Include a legible copy of a valid picture ID with the request.
Processing time
Allow 24 business hours for the request to be completed.
1
Open the Start New Service page
Use the official Lima Water start-service path.
▾
Start here: Start New Service.
You can also print the Water Service Agreement.
2
Send contract and ID
Fax, email or bring documents to office.
▾
You can fax or email your contract with a legible copy of your ID to 419-221-5208 or billing@cityhall.lima.oh.us. You can also bring the contract to the office.
3
Be ready for meter reading/service initiation
Your billing history starts from the service initiation date.
▾
On your service initiation date, the meter reader obtains readings from which your billing history starts. If water needs to be turned on and you are not present, make sure all inside and outside outlets and valves are turned off.
Lima Water Shutoff or Previous Balance: What to Pay and Who to Call
If your account shows a previous balance or water has already been shut off, payment rules are stricter. Do not assume a late online payment automatically stops disconnect or restores service.
Full balance required
If water was shut off because of non-payment, the official FAQ says the balance must be paid in full.
Same-day restoration
If you request or need same-day restoration, a $25 High Priority Fee is required in advance.
Extra delinquent fee
The FAQ says an additional $20 Delinquent Service Fee will be added to the account.
1
Pay the full account balance
Partial payment may not restore water.
▾
The official FAQ says customers whose water was shut off for non-payment need to pay the account balance in full before restoration.
2
Call Customer Service after payment
Required for delinquent payment situations.
▾
If paying after the previous balance due date, call 419-221-5252 after payment is made to avoid disconnect or have service restored.
3
Ask about same-day restoration fee
Plan for extra fees.
▾
If same-day restoration is needed, the official FAQ says a $25 High Priority Fee is required in advance, and a $20 Delinquent Service Fee will be added to the account.
4
Renters need owner permission for extensions
Do not wait until the last day.
▾
The official FAQ says renters need prior written permission from the owner or authorized agent to receive extensions or payment agreements permitted by the Water Department.
Lima Sewer Backup, Emergency Water Turn-Off and Private Line Responsibility
Billing questions go to Customer Service, but sewer backups and emergency water turn-off requests go through Utility Field Service or the after-hours/weekend number.
Business hours field service
Use for sewer backup or emergency water turn-off during business hours.
After hours / weekends
Use after hours and weekends for sewer backup or emergency water turn-off.
Private water line
The City is responsible from the water main to the curb box, usually in the tree lawn. The customer is responsible from the curb box into the house.
Private sewer lateral
The customer is responsible for maintaining the sewer lateral from the house to the sewer main.
High Lima Water Bill? Check Previous Balance, Contract Fee, Sewer Charges, Leaks and Refuse Fee Rules
A high bill may be caused by current usage, prior unpaid balance, penalties, outside-city contract fee, sewer charges, refuse charges, leaks, or a minimum bill even when the home is vacant.
Vacant home minimum
If water is on at the street, you may still receive a minimum billing each month.
Outside-city contract fee
Outside-city residential customers may see a surcharge equal to 50% of the water charge; commercial customers may see 100%.
Sewer can be higher
The FAQ explains that treating wastewater costs more than treating raw surface water and includes collection system maintenance.
1
Check previous balance and penalty
Prior balance can increase the next bill.
▾
The official FAQ says a previous balance not paid by the due date can trigger a penalty calculated as $10 or 10%, whichever is greater.
2
Check for leaks and usage changes
The Customer Service office can answer usage and possible leak questions.
▾
Check toilets, faucets, outdoor spigots, irrigation, water heater area, wet ground and crawl spaces. Use the portal’s usage charts if registered, then call Customer Service if the usage still looks unusual.
3
Ask about refuse fee removal if home is vacant
Request must be in writing.
▾
If the home is vacant and monthly usage shows 0 or 1 unit, the official FAQ says the customer may request the refuse fee to be removed, but the request must be made in writing for auditing purposes.
Practical Lima Water Bill Tips That Prevent Shutoff, Wrong Payments and Surprise Fees
These details matter because Lima has previous-balance disconnect warnings, same-day restoration fees, renter extension permission rules, a night box cash warning and separate emergency field service contacts.
Call after delinquent online payment
If you pay after the previous balance due date, call 419-221-5252 after payment. This is specifically stated on the payment portal.
Do not put cash in night box
The City asks customers not to place cash in the night box on the west side of the Customer Service building.
Renters need written permission for extensions
Renters should arrange owner or authorized agent permission before asking for payment agreements or extensions.
Use field service before private plumber when unsure
For sewer backup concerns, the City says Utility Field Services can check City sewers at your request before you call a plumber or sewer cleaner.
Lima Water Department Bill Pay FAQs
These FAQs answer real user questions about Lima OH water bill payment, customer service phone number, address, hours, pay-by-phone, night box, start service, shutoff restoration and emergency sewer/water contacts.
QHow do I pay my Lima OH water bill online?▾
Use the official Lima Water portal or the Pay My Bill page. You need the customer number and account number from your utility bill.
QWhat is the City of Lima Water Department phone number?▾
For billing and customer service, call 419-221-5252. For pay-by-phone, call 855-973-1210 and have your customer and account number ready.
QWhere is the Lima Water Department Customer Service office?▾
The Customer Service office is located at 424 N Central Avenue, Lima, OH 45801.
QWhat are Lima Water Department lobby hours?▾
The Customer Service lobby is open Monday through Friday from 8:30 a.m. to 4:30 p.m.
QCan I pay my Lima water bill by phone?▾
Yes. Call 855-973-1210 to pay by phone. You must have your customer number and account number.
QDoes Lima have a night box or kiosk for utility payments?▾
Yes. The City lists a night box on the west side of the Customer Service building and asks customers not to place cash in the night box. A drive-thru kiosk is also available 24/7.
QHow do I start water service in Lima OH?▾
Complete the Water Service Agreement with a valid picture ID. You can fax or email the contract and ID to 419-221-5208 or billing@cityhall.lima.oh.us, or bring the documents to the office.
QWhat do I pay if my Lima water was shut off for non-payment?▾
The official FAQ says you must pay the full account balance. Same-day restoration requires a $25 High Priority Fee in advance, and a $20 Delinquent Service Fee may also be added to the account.
QWho do I call for a sewer backup or emergency water turn-off in Lima?▾
During business hours, call Utility Field Service at 419-221-5175. After hours and weekends, call 419-222-9761.
QIs WaterBillsPay.org the official City of Lima website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account rules through official City of Lima or Lima Water links.
The Safest Way to Pay or Fix a Lima Water Bill Issue
For normal payment, use the official Lima Water Pay My Bill page, call 855-973-1210, visit the Customer Service office at 424 N Central Avenue, use the night box without cash, set up automatic withdrawal, or use the 24/7 drive-thru kiosk.
For billing questions, high usage, possible leaks, service start/close requests or delinquent payment follow-up, call 419-221-5252. For sewer backup or emergency water turn-off, call 419-221-5175 during business hours or 419-222-9761 after hours and weekends.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.