Kalamazoo Water & Sewer Bill Help
Need to pay a City of Kalamazoo water and sewer bill or solve a billing problem? This guide gives the useful answer first: BS&A online pay, phone pay, card/e-check fees, free ACH enrollment, City Hall payment and drop box, due-date extensions, assistance, transfer service, 2026 rates, past-due timelines, lead/copper testing and high-bill checks.
Do This First If You Just Want To Pay
Use the City’s BS&A Online Utility Payments page. Search by account, name, address or parcel number.
Open BS&ACall 866-273-5523, press option 1 for a utility payment, and use the unique ID from your bill.
Call phone payCall 311 or 269-337-8000, or email utilities@kalamazoocity.org.
Call 269-337-8000Request a two-week extension if eligible. Previous bills must be paid in full; limit is two per calendar year.
Extension helpHow To Pay a Kalamazoo Water and Sewer Bill Online
Open the official payment route
Start from Kalamazoo’s official Pay a Water and Sewer Bill page or go directly to the BS&A Online Utility Payments portal.
Find your account
BS&A lets you search by account number, name, address or parcel number. The result should show account details, current bill breakdown and total amount owed.
Enter the payment amount
Enter the amount you want to pay under the bill information and select Make Payment. Review the account, name, address and amount before checkout.
Review fee and payment date
The processor fee applies to online, phone and in-person card/e-check payments. Confirm the fee, payment date and email receipt address before submitting.
Save your confirmation
After submitting, the confirmation appears in the browser and a copy goes to the email you provided. Save the confirmation, date, amount and payment method.
Kalamazoo Water Bill Payment Options and Fees
| Payment route | Official detail | Best for | Important user note |
|---|---|---|---|
| BS&A online portal | Search by account number, name, address or parcel number; then pay after reviewing cart/account details. | Fast online payment and email confirmation. | The checkout page may look different from BS&A after you click Make Payment. |
| Credit/debit card | Visa, MasterCard, American Express and Discover are accepted. Processor fee is 2.8% with a $1.50 minimum. | Customers who need card payment and accept the fee. | Fee is charged by the processor, not avoided by paying online vs phone/in-person. |
| Electronic check | Processor fee is $0.85 for e-check. | Lower-fee one-time electronic payment. | Check routing/account details carefully to avoid payment failure. |
| Free automatic ACH | City offers a free automatic ACH payment option by completing enrollment and returning it with a voided check or account statement. | Customers who want recurring payment without processor fee. | Keep paying normally until ACH enrollment is confirmed. |
| Phone payment | Call 866-273-5523 and press option 1. You need the unique ID from the top of the utility bill near the bill date and account number. | Customers who prefer phone payment. | Have bill and payment method ready before calling. |
| Send coupon with check or money order to City of Kalamazoo Treasurer, 241 W South Street, Kalamazoo, MI 49007. | Non-urgent payment by check/money order. | Do not mail cash. | |
| In person | Pay at the City Treasurer’s Office at City Hall during business hours; office is on the first floor at the north end of the building. | Cash, check, e-check or card payment with in-person confirmation. | Card/e-check processor fee still applies. |
| Drop box | Secure drop box is to the right of the South Street entrance when facing City Hall; checked and applied daily. | After-hours check or money order drop-off. | Do not leave cash in the drop box. |
BS&A Portal Search Tips
Best search fields
- Utility account number.
- Name on account.
- Service address.
- Parcel number, if known.
Before checkout
- Confirm service address.
- Confirm account/name.
- Review amount due.
- Check fee and payment date.
When to call instead
- Bill is past due.
- Account cannot be found.
- Service address is wrong.
- Payment appears twice.
Kalamazoo Water and Sewer Billing Phone, Email and Office
Customer help
311
Use inside Kalamazoo for water/sewer utility questions, extension help and account routing.
Alternate phone
269-337-8000
Use if 311 is not available or you are calling from outside the local dialing area.
Utility email
utilities@kalamazoocity.org
Use for utility account and water/sewer billing questions.
City Hall
241 W South Street
Kalamazoo, MI 49007. Treasurer’s Office is on the first floor at the north end of the building.
Free ACH Payment and Paperless Billing
Free automatic ACH
Complete the ACH enrollment form and return it with a voided check or account statement to the Treasurer’s Office at 241 W South Street.
Where to return it
City of Kalamazoo Treasurer’s Office, 241 W South Street, Kalamazoo, MI 49007. It may be returned in person or by mail.
Paperless billing
Request paperless billing to receive future utility bills by email and reduce missed mail problems.
Need More Time? Due-Date Extension Rules
Official rule summary: If you cannot pay by the due date, Kalamazoo lets eligible customers request an extension that adds two weeks to the current due date. All previous bills must be paid in full, extensions are limited to two per calendar year, and you must provide a copy of your Driver’s License or State ID.
Extension length
The extension adds an additional two weeks to the current due date.
Annual limit
Extensions are limited to two per calendar year.
Response time
The City says a team member will follow up within 72 hours with details on the extension request.
Past-Due Water Bills, Shutoff Timing and Property Liens
| Timing | What the City explains | What to do |
|---|---|---|
| 0–28 days | Original bill period; utility bill is due in this window. | Pay on time or request extension before due date if eligible. |
| After due date | Rate schedule says past due accounts must pay the gross amount including a 5% penalty. | Call 311/269-337-8000 before the account gets older. |
| 45–60 days | Shutoff warning notices may be sent as the account approaches shutoff or other action. | Do not wait for the last notice. Ask about payment plans/assistance. |
| After 60 days | Rate schedule says a $60 service fee is applied to delinquent accounts, and service may be discontinued until the bill and fee are paid. | Confirm exact payoff and restoration steps with customer service. |
| Unpaid utility lien | The City explains unpaid water/sewer charges can become a lien against the property and may be added to property taxes. | Property owners should resolve balances before selling, refinancing or transferring ownership. |
Help Paying a Kalamazoo Water and Sewer Bill
Official assistance route: Kalamazoo says the Community Action Agency of Southwest Michigan can help low-income households pay overdue bills. Call 211 or 1-877-422-2726 for more information and to schedule an appointment.
What to bring
- ID for everyone in the home over 18.
- Social Security cards for everyone in the home.
- Food stamp determination letter, if applicable.
- Proof of all household income for the past 30 days.
- Copy of your water bill.
Payment plan help
Call 311 or 269-337-8000 for payment plans and due-date extension help before the account becomes delinquent.
Efficiency help
Kalamazoo says qualified customers can receive up to $50 of free water and energy-saving products through a Consumers Energy partnership using promo code Kzoo21.
Transfer Water and Sewer Service Into Your Name
Who can apply
The applicant must be the responsible bill payee, bill payee’s spouse, legally authorized agent or estate administrator.
What you need
Service address and valid driver’s license or Michigan ID. If you previously had City water service, have that old address handy.
Winter rule
The City says water will not be turned on in winter at properties that are not heated, to protect pipes and the water system.
| Step | Official detail | User tip |
|---|---|---|
| Apply online | Submit the Utility Service Application and upload a copy of driver’s license or ID. | Mobile users can take a photo of the ID during application. |
| Wait for response | City generally responds within two business days. | Watch phone/email for deposit or appointment instructions. |
| Appointment window | Appointments can be requested between 7:30–11:30 a.m. or 11 a.m.–4 p.m. | Ask for a 30-minute call-ahead if you need timing notice. |
| Quarterly billing | After setup, utilities are billed quarterly and each bill includes payment instructions. | Budget ahead because quarterly bills feel larger than monthly bills. |
Install New Water Service: Costs and When To Call First
Important: Installing new water service is different from transferring existing service. Kalamazoo says a full 1.25-inch water service installation costs $7,200 from the water main to the meter, while a partial installation with an existing curb valve costs $3,900. A 1.25-inch Water System Capacity Buy-In Fee is $1,175, making the example totals $8,375 full or $5,075 partial.
Call before applying
Call 311 or 269-337-8000 to confirm whether you need full or partial installation so you pay the right fee.
Meter location
If there is no basement, an outside meter box may be installed. If there is a basement, the meter may be inside if layout meets specifications.
Turn-on deposit
A refundable $60 deposit may be required when service is turned on.
2026 Kalamazoo Water and Wastewater Rates: What A Bill Includes
Kalamazoo’s rate schedule says the amount shown for water and sewer includes two parts: an availability fee based on meter size and a commodity charge based on water used.
| Rate item | 2026 official detail | Why users care |
|---|---|---|
| Residential water commodity, inside city | $1.118 per cubic meter for residential 1–3 dwelling units. | Usage spikes directly affect the water part of the bill. |
| Residential wastewater commodity, inside city | $1.300 per cubic meter. | Sewer/wastewater often rises with water use. |
| Quarterly 5/8–3/4-inch water availability fee | $59.39 inside city and outside city for small general/residential customers billed every three months. | Fixed fee appears even if water use is low. |
| Quarterly 5/8-inch wastewater minimum charge | $22.96 inside city and $27.15 outside city for Schedule E quarterly billing. | Helps explain why sewer charges may remain even at low usage. |
| Sample inside-city quarterly bill | 5/8-inch meter using 51.3 m³: water $116.74, wastewater $89.65, total $206.39. | Useful benchmark when comparing your own bill. |
| Outside-city water commodity | Residential commodity charge shown as $1.118 per m³; different outside-city/township wastewater surcharges may apply. | Customers outside City limits may see township or out-city sewer surcharges. |
| Late penalty | After due date, gross amount includes 5% penalty; after 60 days, $60 service fee may be added and service may be discontinued. | Paying late can add real cost beyond the original balance. |
High Kalamazoo Water Bill Checklist
Check leaks first
- Running toilet or bad flapper.
- Dripping faucet.
- Water heater or softener issue.
- Outdoor spigot/hose left on.
- Underground service-line leak.
Compare bill lines
- Water availability fee.
- Water commodity charge.
- Wastewater availability/minimum charge.
- Wastewater commodity charge.
- Penalty, service fee or past-due balance.
Before calling
- Account number.
- Service address.
- Current and previous bill.
- Usage in cubic meters.
- Leak repair date or photos if available.
| Bill symptom | Possible cause | Best next step |
|---|---|---|
| Water and sewer both increased | Higher water use, leak or seasonal household use. | Check fixtures, usage and meter/service history before disputing. |
| Usage low but bill still has charges | Availability/minimum fees based on meter size. | Compare fixed fees with rate schedule before assuming overbilling. |
| Past-due amount suddenly higher | 5% penalty, $60 service fee after 60 days, or lien/tax-roll process risk. | Call 311/269-337-8000 and ask for payment plan/assistance options. |
| House was vacant but water use continued | Hidden leak, open fixture, running toilet or unauthorized use. | Inspect property immediately and call customer service if meter/account looks wrong. |
Free Lead and Copper Testing
Official service: Kalamazoo offers free lead and copper testing for customers as it replaces remaining lead service lines. If testing shows high lead levels, the City says it can provide free NSF-certified filters and prioritize the home for lead service line replacement.
Request testing
Submit the online form or call 311 / 269-337-8000 to request free lead and copper sampling.
Sampling timing
The sample needs to be taken after water has been sitting for about 6–8 hours, and someone must be home.
Results
Results are sent by mail, and the page says they are often received sooner than the listed timeline.
Local Kalamazoo Tips That Prevent Water Bill Problems
Use the right “Kalamazoo” utility
Some township customers may pay through the City system, but not every Kalamazoo-area property is billed the same way. Match your actual bill payee, account number and service address before paying.
Quarterly bills feel bigger
Transfer-service instructions state utilities are billed quarterly. A normal bill can look large if you are used to monthly utility bills.
Do not ignore property liens
Michigan water/sewer charges can become a property lien. Buyers, landlords and property owners should verify unpaid balances before transfer or refinance.
Use City help before fees stack
Ask about an extension, payment plan or Community Action Agency help before the account reaches the 45–60 day shutoff-warning/delinquent window.
Kalamazoo City Hall and Stockbridge Office Map
Use City Hall for payment/Treasurer’s Office matters. Use Stockbridge Offices for service-transfer and extension-related in-person tasks when directed by the City.
City Hall / Treasurer
241 W South Street, Kalamazoo, MI 49007. In-person water/sewer bill payment and drop box location.
Stockbridge Offices
415 E Stockbridge Ave, Kalamazoo, MI 49001. Used for transfer-service and extension-related in-person support.
Bring this
Current bill, account number, unique ID for phone payment if relevant, ID, extension documents, payment confirmation and service address.
Official Kalamazoo Water Links Used in This Guide
Kalamazoo Water Department FAQs
Where do I pay my City of Kalamazoo water and sewer bill online?
Use the official BS&A Online Utility Payments portal linked from Kalamazoo’s Pay a Water and Sewer Bill page.
What payment methods does Kalamazoo accept?
The City accepts Visa, MasterCard, American Express, Discover, e-check, check and cash. Do not mail cash or leave cash in the drop box.
What is the card payment fee?
The City’s payment page states the processor charges a 2.8% service fee with a $1.50 minimum for credit/debit card payments.
What is the e-check fee?
The processor charges a $0.85 service fee for electronic checks.
Is there a free automatic payment option?
Yes. Kalamazoo offers a free automatic ACH payment option. Complete the enrollment form and return it with a voided check or account statement.
How do I pay a Kalamazoo water bill by phone?
Call 866-273-5523 and press option 1 for a utility payment. You need the unique ID number from the top of the utility bill near the bill date and account number.
Where do I mail a water and sewer payment?
Mail the payment coupon with a check or money order to City of Kalamazoo Treasurer, 241 W South Street, Kalamazoo, MI 49007. Do not send cash.
Can I request more time to pay?
Yes, if eligible. A due-date extension adds two weeks, all previous bills must be paid in full, extensions are limited to two per calendar year and you must provide a Driver’s License or State ID.
What happens if a Kalamazoo water bill is past due?
After the due date, the gross amount includes a 5% penalty. At 45 days accounts may receive shutoff warning notices, and after 60 days a $60 service fee may be applied and service may be discontinued until the bill and fee are paid.
Can unpaid water and sewer bills become a lien?
Yes. Kalamazoo explains that unpaid water and sewer charges can become a lien against the property and may eventually be added to the property tax bill.
Who can help with overdue utility bills?
The Community Action Agency of Southwest Michigan may help low-income households pay overdue bills. Call 211 or 1-877-422-2726 for information and appointment scheduling.
How do I transfer water service into my name?
Apply online or visit the Stockbridge Offices. You need the service address and a valid driver’s license or Michigan ID. The City generally responds within two business days.
Does Kalamazoo offer free lead and copper testing?
Yes. Customers can request free lead and copper testing online or by calling 311 or 269-337-8000.
Is WaterBillsPay.org the official City of Kalamazoo website?
No. This is an independent informational guide. Use KalamazooCity.org and the official BS&A payment portal for live balances, payments, service rules and current notices.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.