Fort Worth Water Bill Help
Need to pay, register, make a one-time payment, start service, stop service, report an emergency, or fix a high bill? This guide puts the official Fort Worth Water links inside the steps so you can act quickly instead of reading long paragraphs.
Use MyH2O for online payment, usage history, previous bills, payment history, and hourly or daily water-use checks. For urgent interruption, payment arrangement, or water emergency issues, call Fort Worth Water instead of only paying online.
Start Here: What Are You Trying To Do?
Use MyH2O to register/login or make a one-time payment.
Open MyH2OCall 817-392-4477, select option 2 and follow the automated prompts.
Phone payment detailsCall 817-392-4477 to ask about payment plans or assistance.
Bill assistanceUse the official account page before moving or changing service.
Open/close/transferPay Your Fort Worth Water Bill: Practical Steps With Links
Open the official MyH2O portal
Residential customers pay online through MyH2O. The portal also shows water use by day or hour, previous bills and payment history.
Register or use one-time payment
Register if you want usage history, bills and account tools. Use one-time payment when you only need to pay and do not want to register.
Keep account details ready
For registration, Fort Worth says you need the account number, billing cycle and route number from the billing statement. If you do not have the bill, call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov.
Use phone payment if the portal is inconvenient
Call 817-392-4477, select option 2 and follow the automated prompts. Have your utility account number and checking account or card information ready.
Call a representative for urgent status
If your service is interrupted, pending interruption, or you need a payment arrangement, Fort Worth says to contact Customer Service during business hours once payment is made.
Fort Worth Water Payment Options, Rules and Official Links
| Payment route | Official detail | Best for | Official link/action |
|---|---|---|---|
| MyH2O online | Residential customers use MyH2O. The portal shows water use by day/hour, previous bills and payment history. Online bill payment is listed as free for customers. | Most customers, paperless users, high-bill checks and payment history. | Open MyH2O |
| One-time online payment | One-time payment is available for customers who do not want to register their account. | Quick payment when you already know the account and amount are correct. | Use one-time pay |
| Phone payment | Call 817-392-4477, select option 2. Automated phone payment is available 24/7. | Customers who prefer phone payment or cannot access the portal. | Call 817-392-4477 |
| Make checks or money orders payable to Fort Worth Water Department. Mail payments to P.O. Box 961003, Fort Worth, TX 76161-0003. Do not send cash. | Non-urgent check or money-order payments. | Mail instructions | |
| In person | Water Customer Service Office: 100 Fort Worth Trail, Fort Worth, TX 76102. Walk-in assistance is listed Monday-Friday, 8 a.m.–5 p.m., excluding holidays. | Customers needing direct service help or in-person payment. | In-person details |
| Fidelity Express | Only authorized third-party sites for Fort Worth utility bill payments. Cash only; fee varies by location; posts next business day. | Cash-paying customers near participating stores. | Find authorized info |
| Drop box | 24-hour payment drop box on the walkway in front of new City Hall, 100 Fort Worth Trail. Check or money order only. No cash. | After-hours check/money-order payment when not urgent. | Drop box rules |
MyH2O Login vs One-Time Payment: Which Should You Use?
Use MyH2O login when you need…
- Daily or hourly water-use review.
- Previous bills and payment history.
- Paperless billing settings.
- High-bill or leak investigation help.
- Long-term account management.
Use one-time payment when…
- You have the bill in hand.
- The service address and account are correct.
- You only need to make a payment.
- You do not need usage history.
- You are not trying to dispute the bill.
Phone, Walk-In, Mail and Drop Box Details
Customer Service
817-392-4477. Call Center hours are listed as 7 a.m.–7 p.m., Monday-Friday, excluding city holidays.
Call nowWater emergency
Report water emergencies 24/7 at 817-392-4477, select option 1.
Water department pageWalk-in office
100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Walk-in assistance: 8 a.m.–5 p.m., Monday-Friday, excluding holidays.
Walk-in infoPayment mail
Fort Worth Water Department, P.O. Box 961003, Fort Worth, TX 76161-0003. Do not mail cash.
Mail rulesPaying Cash? Use Authorized Fidelity Express Locations Only
Fort Worth warning: Fidelity Express locations are the only authorized third-party sites to accept City of Fort Worth utility bill payments. Unauthorized locations may cause late payment charges or service disruptions because funds may not be sent to the water utility on time.
Bring both bill portions
Bring both portions of your current bill to a participating Fidelity Express location.
Cash only
Fort Worth says only cash payments are accepted at Fidelity Express. A processing fee is charged and varies by location.
Posts next business day
Fidelity Express payment is listed to post to the account the next business day.
Behind on Your Fort Worth Water Bill?
Action first: Fort Worth says customers facing short-term life events can call the Water Contact Center at 817-392-4477 to discuss payment plans. Failure to comply with agreed payment plans can result in water service disconnection.
Ask about a payment plan
Call before service reaches interruption status. Payment plans are handled with Customer Service.
Ask about assistance referrals
The utility may refer customers to community organizations. The outside organization decides whether to provide financial assistance.
Life Support Dependent form
Customers with physician-prescribed water-dependent medical equipment can use the official Life Support Dependent Customer process.
High Fort Worth Water Bill: Check Usage Before You Panic
Use MyH2O usage data
MyH2O can show water use by day or hour. The data is available the next day, not in real time.
Check usageSmartRepair
Fort Worth’s SmartRepair Program offers no-cost repair of minor plumbing leaks for eligible low-income homeowners.
Assistance pageSmartFlush
SmartFlush provides free water-efficient toilets to replace old high-water-use toilets for eligible customers.
SmartFlush info| What you notice | Likely cause | What to do |
|---|---|---|
| Usage jumps by hour or day | Running toilet, irrigation, hose left on, leak, pool fill or extra household use. | Use MyH2O hourly/daily data and inspect fixtures. |
| Constant overnight usage | Possible toilet leak, irrigation leak or hidden plumbing issue. | Turn off fixtures and check whether usage pattern continues. |
| High bill after moving | Wrong dates, old account overlap, service transfer timing or deposit/activation charge. | Call 817-392-4477 and compare service dates. |
| High bill with older toilets | Old high-water-use toilets or failing flappers. | Check SmartFlush eligibility and repair leaks quickly. |
Start, Stop or Transfer Fort Worth Water Service
| Task | What Fort Worth says to prepare | Fee / timing | Official link/action |
|---|---|---|---|
| Open new account | Name, phone, Social Security number, driver’s license number, present property owner, and previous owner/tenant if available. | $20 activation charge on first bill. Minimum $50 residential deposit. Additional $25 for same-day service. | Open account |
| Transfer service | Call before your move; provide account number or former service address, new address and service request dates. | $20 transfer service charge. Additional fee for same-day transfer. | Call 817-392-4477 |
| End service | Address or account number, stop date and forwarding address for final bill. | Deposits on file are credited to the final bill and any remaining balance is forwarded. | Stop service |
Fort Worth Water Fees That Can Surprise Customers
New service
Standard activation/transfer is listed as $20. Same-day activation/transfer adds $25. Same-day after-hours activation/transfer adds $50.
Residential deposit
A minimum $50 deposit is required for residential accounts and is applied to the first billing.
Delinquency
Fort Worth lists late payment as 10% of the past-due balance, disconnect/lock/shutoff as $20, standard reactivation as $20 and additional fees for same-day or after-hours reactivation.
Fort Worth Local Tips Users Actually Need
Do not use random cash-payment stores
Fort Worth specifically says Fidelity Express locations are the only authorized third-party utility payment sites. Unauthorized locations can delay posting and risk late fees or disruption.
Use MyH2O before calling about a high bill
Check daily/hourly use first. If you call with dates and usage spikes, the conversation is more productive than simply saying “my bill is too high.”
Drop box is not for cash
The 24-hour drop box is for check or money order only. Cash should not be placed in the drop box or mailed.
New City Hall changed habits
For in-person Water Customer Service, use 100 Fort Worth Trail, 5th Floor, and follow the lobby kiosk/text-message process.
Fort Worth Water Bill Problems: Quick Fix Table
| Problem | Best next action | Official link/action |
|---|---|---|
| Cannot register MyH2O | Find account number, billing cycle and route number on the statement. If you do not have a statement, call or email Customer Service. | Registration help |
| Service interrupted or pending interruption | Pay through an official method, then call Customer Service during business hours. | Call 817-392-4477 |
| Need payment plan | Call the Water Contact Center to discuss options. Follow any agreed plan exactly. | Bill assistance |
| Cash payment needed | Use an authorized Fidelity Express location with both portions of the current bill. | Cash payment info |
| High bill | Use MyH2O hourly/daily data and check leak repair or toilet replacement resources. | Check usage |
Fort Worth Water Map and Visit Planning
Use this map for general orientation. Verify hours before visiting, especially around city holidays.
Water Customer Service
100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102.
Walk-in hours
Monday-Friday, 8 a.m.–5 p.m., excluding holidays.
Drop box
24-hour payment drop box on walkway in front of new City Hall. Check or money order only.
Official Fort Worth Water Links Used in This Guide
Fort Worth Water Bill Payment FAQs
Where do I pay my City of Fort Worth water bill online?
Use the official MyH2O portal at myh2o.fortworthtexas.gov. Residential customers can register/login or use one-time payment.
Can I pay without registering for MyH2O?
Yes. Fort Worth says the one-time payment option is available for customers who do not want to register their account.
What do I need to register for MyH2O?
You need your account number, billing cycle and route number from the billing statement. If you do not have a statement, call 817-392-4477 or email MyWaterAccount@FortWorthTexas.gov.
How do I pay a Fort Worth water bill by phone?
Call 817-392-4477, select option 2 and follow the automated prompts. Have your utility account number and checking account or card details ready.
What should I do if my service is interrupted or pending interruption?
After making payment, contact Customer Service at 817-392-4477 during business hours of 7 a.m.–7 p.m., Monday-Friday, excluding city holidays.
Where do I mail Fort Worth Water payments?
Mail checks or money orders payable to Fort Worth Water Department to P.O. Box 961003, Fort Worth, TX 76161-0003. Do not mail cash.
Can I pay cash at a store?
Yes, but Fort Worth says Fidelity Express locations are the only authorized third-party utility payment sites. Cash only, fee varies by location, and payment posts next business day.
How do I get help if I cannot pay my water bill?
Call 817-392-4477 to discuss payment plans and review Fort Worth’s Bill Assistance Program, including community referrals, SmartRepair, SmartFlush and Life Support Dependent customer information.
How much is a new residential water account deposit?
Fort Worth lists a minimum $50 deposit for residential accounts, applied to the first billing. A $20 activation charge is also included on the first bill.
Does this page collect Fort Worth water payments?
No. This is an informational guide. Use MyH2O or official FortWorthTexas.gov pages for live payment, account balance, service status, fees and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.