Fairmont WV Utility Bill Help
Need to pay a City of Fairmont water or city service bill, re-register for SpryPoint, call billing, start service, close an account, check a high bill, or report no water? Use the task cards below instead of reading a long generic article.
Do This First If You Just Want To Pay
Fairmont changed online utility payment processing to SpryPoint. Old PSN users must re-register.
Pay onlineCall 1-877-885-7968. Have the customer account number from your utility bill ready.
Payment instructionsCall Customer Service Center at 304-366-6213 for billing, deposits, service setup or account status.
Customer ServiceCheck Sensus usage first, then call billing or Meter Department if the meter, leak or usage looks wrong.
Sensus usageFairmont City Service Bill Payment Methods
Fairmont city service bills can include water, sewer, stormwater and other city service charges. Choose the payment method based on urgency.
| Method | Official detail | Best for | User warning |
|---|---|---|---|
| Online SpryPoint | Pay by credit/debit card or electronic check through the current Fairmont utility portal. | Routine payment and new online account setup. | Old PSN users must re-register with the new account number. |
| Telephone payment | Call 1-877-885-7968 for credit/debit card or electronic check payment. | Customers who prefer phone payment or cannot log in online. | Have the customer account number from your utility bill ready. |
| ACH automatic payment | Complete the ACH signup form, attach a voided check and mail to Customer Service Center – ACH, P.O. Box 1428, Fairmont, WV 26555-1428. | Monthly automatic bank payment. | Ask when ACH starts; do not assume the current bill is covered. |
| Mail payment | Mail to City of Fairmont Water Board Lock Box, P.O. Box 182304, Columbus, OH 43218-2304. | Non-urgent check or money order. | Payments are processed the day received; delayed mail is your risk. |
| Drop box | Use the drop box at 109 Merchant Street after hours. | After-hours non-urgent payment. | Do not use the City Hall drop box. Daytime drop-box payments may not process until the next day. |
| In person | Customer Service Center, 109 Merchant Street, Monday–Friday, 8:30 a.m.–4:30 p.m. | Billing questions, deposits, start/stop service and urgent account issues. | Bring account number, ID if needed, and payment proof. |
SpryPoint Re-Registration: Old PSN Login Problem
New system
Fairmont changed online city service bill payment processing to SpryPoint beginning March 4, 2024.
New account number
Previous PSN users need to re-register using the new account number. The sign-up page includes help locating it.
Need help?
Call 304-366-6213 if the portal, registration or account lookup fails.
Start New Fairmont City Services
Best timing: Fairmont says the online system is intended for starting city services with 5 days or more notice. Service will not be extended until the required information and security deposit are submitted.
| New service item | Official detail | What to do |
|---|---|---|
| Photo ID | Federal or state-issued picture ID or driver’s license required. | Have it ready before submitting the application. |
| Inside city deposit | $50 water utility deposit plus $20 garbage service deposit. | Confirm the address is inside city limits before paying. |
| Outside city deposit | $50 deposit. | Call 304-366-6213 if the address status is unclear. |
| Deposit return | Deposit plus interest may be returned after 12 months of excellent payment history. | Pay all bills on or before due date for 12 months. |
| Mail application | City of Fairmont Water Department, Customer Service – Turn On / Off, P.O. Box 1428, Fairmont, WV 26555-1428. | Attach deposit/payment information before mailing. |
| Fax application | Fax completed application with credit card information to 304-366-6232. | Call if the form or payment details are incomplete. |
| In person | Customer Service Center, 109 Merchant Street, Fairmont, WV 26554. | Best route for urgent move-ins or document questions. |
Transfer or Cancel Fairmont City Services
Transfer service
- Only existing customers may transfer service.
- Customer must be in excellent financial standing.
- No outstanding delinquent accounts.
- New customers cannot use transfer.
- Call Customer Service if status is uncertain.
Cancel service
- Cancellation must be in writing.
- You remain financially responsible until written notice is received.
- Do not assume a new owner or tenant started service.
- Use the cancellation form.
- Confirm final bill and deposit handling.
Fairmont Water, Sewer and Stormwater Charges
A Fairmont bill may include water, sewer, stormwater, garbage, penalties, deposits, returned-payment fees and reconnect charges. Separate the line items before disputing.
| Charge | Current posted amount / rule | What it means for users |
|---|---|---|
| Water Schedule 1-C | First 25,000 gallons: $11.91 per 1,000; next 25,000: $6.28; next 25,000: $5.12; over 75,000: $5.06. | Usage rate for general domestic, commercial and industrial metered water service. |
| 5/8-inch water minimum | $29.79 per month. | Common small-meter minimum charge. |
| Water leak adjustment | $0.53 per 1,000 gallons for eligible customer-side leakage above historical average usage. | Keep repair proof if a leak caused unusual usage. |
| Residential sewer Schedule 1-C | First 50,000 gallons $8.23 per 1,000; then lower tiers after that; minimum $41.15 bi-monthly. | Residential sewer is based on metered water supplied. |
| Sewer leak adjustment | $0.41 per 1,000 gallons for eligible leakage above historical average. | Ask separately if a water leak also affected sewer billing. |
| Stormwater single-family | $8.26 per month beginning July 1, 2024 until otherwise modified. | Flat stormwater charge for single-family residential property. |
| Stormwater other improved property | $25.14 per month beginning July 1, 2024; formula may use impervious area. | Check property type if stormwater charge looks different from a home account. |
Past Due, Shutoff, Reconnect and Returned Payment Help
Late penalty
Water accounts not paid in full when due can receive a 10% delayed payment penalty on the net unpaid amount.
Reconnect
Water code lists a $25 reconnection service charge when water is turned off for rule violations, nonpayment or fraudulent use.
Returned check
Returned-check service charge equals the actual bank fee assessed, up to a maximum of $25.
Stormwater
Stormwater delinquency can create penalties and service issues. Do not ignore stormwater line items.
High Bill, Usage Tracking and Leak Adjustment
Use Sensus first
Fairmont links the Sensus Customer Portal so customers can create an account and see water usage in real time.
Open Sensus portalLeak adjustment
City code includes eligible leak-adjustment rates for unusual customer-side leakage above historical average usage.
Proof to gather
Keep repair invoice, photos, date found, date fixed, Sensus screenshot, account number and current/previous usage.
| Bill symptom | Check first | Best next step |
|---|---|---|
| Usage suddenly increased | Toilet flapper, faucet, water heater, humidifier, softener, hose bib, underground line or irrigation. | Check Sensus, repair leak, keep proof, then call Customer Service / Meter Department. |
| No water or low water | Valve, service shutoff, main break, frozen pipe, meter issue or delinquent account. | Call billing first if account-related; call Field Services if it is a field problem. |
| Meter read seems wrong | Estimated read, stopped/broken meter, unusual reading or billing read issue. | Ask Meter Department to review. They check readings and test meters under PSC guidelines. |
| Bill high but usage normal | Minimum charge, sewer, stormwater, garbage, penalty, reconnect fee, returned payment or deposit. | Read every line before disputing only the water charge. |
Meter Department and Field Services: Who Handles What?
| Issue | Official department role | Contact route |
|---|---|---|
| Meter read / broken meter | Meter Department reads meters, checks readings, handles stopped/broken meters and leak adjustments. | 304-366-6213, Ext. 511. |
| Water line problem | Field Services maintains over 290 miles of water lines and over 800 hydrants. | Field Services: 304-366-6231. |
| Sewer line problem | Wastewater field crews repair and maintain over 170 miles of sewer lines and six miles of force main. | Field Services / utility work order route. |
| Turn-on / turn-off | Meter Department turns water service on and off per customer request. | Start with Customer Service Center at 304-366-6213. |
Water Quality, Boil-Water Guidance and Filtration Plant
Water plant
Fairmont’s filtration plant can produce up to 15 million gallons per day using immersed ultrafiltration membrane technology.
CCR reports
Annual Consumer Confidence Reports explain where water comes from, what it contains and how it compares with regulatory standards.
Plant phone
For boil-water or filtration plant questions, call the Water Treatment Plant at 304-366-1461.
Provider Check: City of Fairmont vs Nearby Water Systems
Use this page if…
- Your bill says City of Fairmont or City of Fairmont Water Board.
- Your online payment route is utilities.fairmontwv.gov / SpryPoint.
- Your billing contact is 304-366-6213.
- Your address is served by Fairmont city services.
Stop and verify if…
- Your bill says Valley Falls PSD or another public service district.
- You meant Fairmont, Minnesota or Fairmont, North Carolina.
- Your account number does not work in SpryPoint.
- Your service address is outside Fairmont’s city utility area.
Who To Call for Fairmont Water and Utility Help
| Need help with… | Contact | Use when |
|---|---|---|
| Utility bill, payment, deposit, start/stop/transfer | 304-366-6213 | Customer Service Center / utility billing. |
| Telephone payment | 1-877-885-7968 | Credit/debit card or electronic check by phone. |
| Customer Service Center | 109 Merchant Street | In-person billing, deposits, applications, written cancellation, drop box. |
| Fax documents | 304-366-6232 | Applications or cancellation documents when instructed. |
| Field Services | 304-366-6231 | Water/sewer field problems, line concerns and work orders. |
| Meter Department | 304-366-6213, Ext. 511 | Meter readings, no-water calls, broken/stopped meters, leak adjustment. |
| Water Filtration Plant | 304-366-1461 | Low pressure, discoloration, boil-water and treatment plant questions. |
| Utility Manager / CCR questions | 304-366-6231, Ext. 224 | Water quality reports and utility management questions. |
Map and Visit Planning
Use this map for the City of Fairmont Customer Service Center at 109 Merchant Street. Do not use the City Hall drop box for utility payments.
Customer Service Center
109 Merchant Street, Fairmont, WV 26554.
Office hours
Monday–Friday, 8:30 a.m.–4:30 p.m.
Mailing address
P.O. Box 1428, Fairmont, WV 26555-1428. Mail bill payments to the separate Water Board lock box.
Local Fairmont Utility Tips That Save Time
Do not use City Hall drop box
Fairmont says the City Hall drop box should not be used for utility payments. Use the Customer Service Center drop box at 109 Merchant Street.
Drop box is not always faster
Payments dropped during 8:30–4:30 are not processed until the following day. Use the counter or call if shutoff risk exists.
Mail is risky near due date
Fairmont processes mail payments when received and says it is not responsible for delayed mail deliveries.
Still billed after moving?
Service cancellation must be in writing. You remain financially responsible until written termination notice is received.
Official Fairmont Water Links Used in This Guide
City of Fairmont Water Department FAQs
Where do I pay my City of Fairmont water bill online?
Use the official Pay City Service Bill page or the current utility portal at utilities.fairmontwv.gov. The City has switched online utility payments to SpryPoint.
What is the Fairmont WV water bill phone number?
For utility billing questions, call the Customer Service Center at 304-366-6213. For telephone payment by card or electronic check, call 1-877-885-7968.
Where is the Fairmont Utility Billing Customer Service Center?
The Customer Service Center is at 109 Merchant Street, Fairmont, WV 26554. Hours are Monday through Friday, 8:30 a.m. to 4:30 p.m.
Can I still use my old PSN login?
No. The City says SpryPoint is the new payment processing service and previous PSN users must re-register with their new account number.
Where do I mail my Fairmont water bill payment?
Mail water bill payments to City of Fairmont Water Board Lock Box, P.O. Box 182304, Columbus, OH 43218-2304. Payments are processed the day received.
Where is the after-hours utility payment drop box?
The utility payment drop box is in front of the Customer Service Center at 109 Merchant Street. The City says the City Hall drop box should not be used for utility payments.
How do I start new water service in Fairmont?
Complete the City Service Application, provide a federal or state picture ID or driver’s license, and submit the required security deposit before service can be established.
What deposit is required for new Fairmont city services?
Inside city limits, the City lists a $50 water utility deposit plus $20 garbage service deposit. Outside city limits, the City lists a $50 deposit.
How do I cancel Fairmont utility service?
Cancellation must be in writing. The City says you remain financially responsible for usage until written notification requesting termination is received.
Can Fairmont adjust a high bill caused by a leak?
City code includes leak adjustment rates for eligible customer-side leakage above historical average use. Keep repair proof, usage records, Sensus screenshots and account details.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.