Beaumont Water Bill Pay Help
Need to pay a City of Beaumont water bill, use First Billing, pay as a guest, set up bank draft, start new water service, report a leak, ask for payment help, check an estimated bill, or call 311 before paying a plumber? This guide gives the fastest official route first, then the local details that matter.
Pay Now: Best Route by Situation
Use First Billing. You can register/login or choose Pay as a Guest without creating an account.
Open portalCall the automated phone payment line at 877-589-9210.
Payment optionsCall Water Customer Service at 409-866-0023 for account, invoice, balance or service questions.
Phone detailsCall 311 first. From outside Beaumont, call 409-980-8311.
Report issueCity of Beaumont Water Bill Payment Options
| Method | Use it when | Official detail that matters | Best practical move |
|---|---|---|---|
| First Billing online portal | You want to pay online, view bill history or manage account details. | The portal supports payment history, pending payments, account status, balance, last bill, last payment, billing history and billing statements. | Use the official Beaumont First Billing portal and save your confirmation. |
| Pay as a Guest | You do not want to register. | First Billing shows a “Don’t want an account? Pay as a Guest” option. | Use if you have the account number and only need a quick payment. |
| Phone payment | You want automated phone payment. | First Billing lists 24-hour automated phone payments at 877-589-9210. | Have account number and payment method ready before calling. |
| City Hall cashier | You want no-fee in-person help or cashier payment. | City Hall Cashier’s Office is at 801 Main Street, Monday–Friday, 8 a.m.–5 p.m. | Bring your water bill, account number and ID if needed. |
| The bill is not urgent. | Mail payments to City of Beaumont, P.O. Box 521, Beaumont, TX 77704 / 77704-0521. | Do not mail if disconnection, late posting or service restoration timing is close. | |
| Automatic bank draft | You want recurring no-fee draft from your bank account. | The City says automatic draft through the City Hall form is deducted from checking and has no fee. | Submit the bank draft form and confirm the first draft date before skipping a manual payment. |
| Night deposit box | You need after-hours payment drop-off. | Payments can be made after hours in front of City Hall, but night deposit payments post the next business day. | Use check or money order with account details; avoid this for urgent cutoff/restoration issues. |
| Kroger payment centers | Your account is current and you need a retail location. | Kroger locations are listed for current bill only. | Use only for current bills, not urgent past-due or reconnection situations. |
First Billing Setup, Account Number Rules and Fees
Registering online
To sign up, use your service ZIP code and water billing account number from the top of your paper bill or current online account.
Account number format
Beaumont’s FAQ says account numbers are case sensitive, do not require preceding zeros, but do require the dash.
Portal support
For help logging in, making a payment or using automated services, First Billing lists 855-270-3592 and customerservice@firstbilling.com.
Card fee up to $200
The FAQ lists online credit/debit as $1.99 for payments between $1 and $200.
Card fee above $200
For online credit/debit payments from $200.01 to $25,000, the FAQ lists a 2.5% convenience fee.
E-check / phone fee
The FAQ lists e-check at $1.95 up to $25,000 and phone payment at $1.99 up to $200.
Beaumont Water Billing Phone, Email, Address and Hours
Water Customer Service
409-866-0023
Use for utility account, invoice, balance, new service, billing and water customer service questions.
Phone payment
877-589-9210
Use for 24-hour automated phone payments through the payment provider.
Report water/sewer issues
Dial 311 inside Beaumont. From outside Beaumont, call 409-980-8311.
City Hall / billing office
801 Main Street, Suite 100
Beaumont, TX 77701. City Hall cashier hours are Monday–Friday, 8 a.m.–5 p.m.
Email for account questions: watercustomerservice@BeaumontTexas.gov. Use this for non-emergency billing/account matters. For leaks, low pressure, sewer backups or urgent service issues, call 311 instead of emailing.
311 hours: Beaumont 311 is open 7 days a week from 7 a.m. to 6 p.m. After hours, the automated menu includes options for urgent water and urgent sewer calls.
Start New Beaumont Water Service
Apply online, by phone or in person
Applications for City of Beaumont water service can be made online, by telephone to Customer Service at 409-866-0023, or in person at 801 Main, Suite 100.
New Water Service ApplicationPrepare required information
Customers may be asked to provide driver’s license, Social Security number, date of birth, telephone number, place of employment and spouse information.
Pay deposit and service fee
A residential deposit of not less than $125 is required to establish a new account. A $20 new service fee is also due / billed when setting up new service.
Know the connection timing
Service is connected the following business day after service application. The form says applications received by 4 p.m. Monday–Friday are started next business day by 5 p.m.; applications after 4 p.m. or on weekends are started within two business days by 5 p.m.
Turn off faucets first
The City says it will not initiate service if the meter indicates water is running. Check faucets, toilets, washing machine valves, hose bibs and irrigation before requesting service.
Terminate Beaumont Water Service
Request by phone or in person
Service can be terminated upon customer request by telephone or in person at 801 Main Street, Suite 100.
ID may be required
Identification may be required when terminating service.
Final mailing address
A final mailing address is required. The City says service will be terminated the following business day after the request.
Payment Plans, Extended Due Dates and Late-Fee Help
Payment plan help
Beaumont’s Water Billing FAQ says qualifying customers may be eligible for payment plans.
Extended due dates
Qualifying customers may also be eligible for extended due dates.
Late-fee waiver
The FAQ says qualifying customers may be eligible for waiver of late fees. Call Water Customer Service for details.
High Beaumont Water Bill or Estimated Bill: Check These First
Electronic meter issue
The City FAQ says most water meters are electronic. If submerged in floodwater, they may not send usage electronically, and the bill may be estimated from the prior 3-month average.
Estimated-bill correction
If an estimated bill was larger than actual usage, the City says it will be adjusted during the next billing cycle when actual usage is recorded, and any overbilling becomes a credit on the next month’s bill.
Leak checks
Check toilets, faucets, irrigation, hose bibs, slab/yard wet spots, water heater drain line, softener, pool refill and running appliances before disputing usage.
Before calling about a high bill, gather this
- Account number exactly as shown on your bill, including dash and correct case if using the portal.
- Current bill, prior 3 months, and whether the bill was estimated.
- Portal screenshots showing billing history, payment history and usage detail.
- Any flood/submerged meter issue, repair receipt, plumber note, meter photo or leak photo.
- Whether neighbors also have pressure/color issues or only your property is affected.
- Any payment-plan or assistance request already made to Water Customer Service.
Low Pressure, Discolored Water, Leaks and Burst Pipes
Call 311 first
The City says if you are experiencing water or sewer issues, call 311 and file a report first. City crews troubleshoot every incident for free before you spend money on a plumber.
Low pressure
If low pressure is only one fixture, clean the aerator or cartridge. If it is whole-house, check the main shut-off valve and possible leaks, then report it to 311.
Discolored water
The City says minerals can cause discoloration. Run cold water at one faucet for about 5 minutes. If it does not clear, call 311.
Pipe burst
If water is pooling in the yard, street or home, turn off the home water supply if possible, then call 311. Crews usually respond quickly and will tell you if it is customer-side.
Sewer Backup, Manhole Overflow and Lift Station Alarms
Sewer backup
If your sewer is backing up or a drain is clogged, call 311 first. The City can inspect and determine whether it is a City main or customer-side problem.
Water from manhole
If you see water coming up from a manhole, call 311 and report the location.
Lift station alarm
If you hear an alarm or see a light flashing at a lift station, call 311 so the lift station crew can be alerted.
Senior Citizen Water Discount
Who may qualify
The City’s senior discount form says applicants age 65 or older may claim the Senior Citizen Discount rate exemption.
One household rule
The form says only one exemption per person, residing in a single dwelling household, averaging on the first 1,000 gallons on a monthly bill may be claimed.
How to apply
Complete and sign the discount application and return it to the City of Beaumont Water Department Customer Service Division.
Beaumont Water and Sewer System: Why Your Bill Funds More Than Tap Water
Water mains
The City says Water and Sewer Services maintains and repairs about 877 miles of water distribution mains.
Fire hydrants
The system includes about 4,800 fire hydrants and 14,400 valves.
Service connections
Beaumont lists about 55,000 service connections.
Sewer mains
The department also maintains about 749 miles of sanitary sewer collection mains, 9,750 manholes and 77 lift stations.
Water Quality, Discoloration Map and Lead Service Line Resources
Water Quality Control
Water Production & Water Quality Control is listed at 1550 Pine, Beaumont, TX 77703, phone 409-880-3785.
Water discoloration map
The City links a Water Discoloration calls map to identify areas where residents reported changes in color or clarity and response notes.
Lead and copper inventory
The Water & Sewer page links Beaumont’s Lead & Copper Public Water Safety Program / lead service line inventory resource.
Local Beaumont Tips Most Generic Posts Miss
Use the dash in your account number
Beaumont’s FAQ says the First Billing account number is case sensitive, does not need preceding zeros, but does require the dash. This is a common login error.
Call 311 before paying a plumber
For sewer backups, low pressure, discolored water and leaks, Beaumont says to call 311 first. City crews inspect for free and tell you whether it is City-side or customer-side.
Night deposit does not post same day
The City says night-deposit payments are not posted until the next business day, so this is risky for urgent due-date or disconnection issues.
Kroger payment centers are current bill only
The listed Kroger payment centers are marked “current bill only.” Use City Hall, online or customer service for past-due situations.
Beaumont Water Billing Map and Visit Planning
Use this map for City Hall water billing, new water service, cashier payment, account questions, termination requests and customer service visits.
Water billing / cashier
City Hall, 801 Main Street / Suite 100, Beaumont, TX 77701. Cashier office hours are Monday–Friday, 8 a.m.–5 p.m.
Bring proof
Bring bill, account number with dash, ID, deposit payment, service application confirmation, payment receipt, plumber note or 311 reference number.
Call before urgent visit
Water Customer Service: 409-866-0023. 311 outside Beaumont: 409-980-8311. Automated phone payment: 877-589-9210.
Official City of Beaumont Water Department Links
Beaumont Water Bill Payment FAQs
Where do I pay my City of Beaumont water bill online?
Use the official Beaumont First Billing portal. You can register, log in or choose Pay as a Guest.
What is the Beaumont water bill customer service phone number?
Call Water Customer Service at 409-866-0023 for utility-related problems, account questions or invoice questions.
What is the automated phone payment number?
First Billing lists 24-hour automated phone payments at 877-589-9210.
What if the First Billing portal will not recognize my account number?
Beaumont’s FAQ says account numbers are case sensitive, do not require preceding zeros, but do require the dash. If you still have trouble, call portal support.
Where can I pay in person?
You can pay at the City Hall Cashier’s Office at 801 Main Street, Beaumont, TX, Monday through Friday from 8 a.m. to 5 p.m.
Where do I mail a Beaumont water bill payment?
Mail payment to City of Beaumont, P.O. Box 521, Beaumont, TX 77704 / 77704-0521. Use the address printed on your bill if it differs.
How do I start new water service in Beaumont?
Apply online, by phone at 409-866-0023, or in person at 801 Main, Suite 100. A residential deposit of at least $125 is required and a $20 new service fee applies.
How fast is new water service connected?
The application form says requests received by 4 p.m. Monday through Friday are started the next business day by 5 p.m. Requests after 4 p.m. or on weekends are started within two business days by 5 p.m.
Who do I call for a water leak, low pressure or sewer backup?
Call 311 inside Beaumont or 409-980-8311 from outside Beaumont. The City says to call 311 first for water or sewer issues so crews can inspect and determine whether the problem is City-side or customer-side.
What if my estimated bill was higher than actual use?
The City’s FAQ says estimated flood-related water bills are adjusted during the next billing cycle when actual usage is recorded. If you were billed more than actual usage, you receive a credit on the next month’s bill.
Are payment plans or late-fee help available?
Beaumont’s Water Billing FAQ says qualifying customers may be eligible for payment plans, extended due dates and/or waiver of late fees. Call Water Customer Service for details.
Does this page collect payments?
No. This is an independent informational guide. Use official City of Beaumont and First Billing links for payment, account status, service requests and support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.