Cedar Hill Water Department, TX: Bill Pay, Phone & Address 2026

Cedar Hill Water Department Quick Facts Before You Pay

The City of Cedar Hill provides water and sewer services to residents. Trash, recycling, brush, bulk and household hazardous waste services are handled through WM, while electricity and gas are not provided by the City.

For water bill questions, account or service questions, Utility Services can be reached at 469-272-2931 or ubilling@cedarhilltx.com. The official contact page lists Utility Services at 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104, with hours Monday through Friday, 8 a.m. to 5 p.m.

What This Cedar Hill Water Department Guide Covers

How to Pay Cedar Hill Water Bill Online

The safest online payment route is the official Cedar Hill Online Payments page. The City’s online payment page points customers to the WaterSmart Customer Portal, where customers can manage account information, pay bills and initiate service requests.

The City also states that online water/sewer bill payment can be made by credit card or debit card, and you will need the account number from your monthly statement.

Cedar Hill WaterSmart Customer Portal and MyCedarHill App

The City’s Online Payments page says customers can register on the WaterSmart Customer Portal to manage account information, pay bills and initiate service requests. The same option is also available through the MyCedarHill Mobile App.

Cedar Hill Water Bill Phone Payment Menu

The official telephone payments page says utility-related business can be handled remotely, including online bill payments and account or service questions online, through email, or by phone at 469-272-2931.

The phone menu includes Press 1 to continue in Spanish and Press 2 to make a payment.

Cedar Hill Utility Billing Phone Number, Email and Hours

For account questions, payment issues, service requests, account updates, water/sewer billing, payment receipts or general utility support, contact City of Cedar Hill Utility Services.

Cedar Hill Water Department Address and Office Visit Tips

The official Bill Pay & Check Payments page lists Utility Services at 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104. This is the main address to use for Utility Billing support.

Cedar Hill Kiosk, Drop Box, Bill Pay and Check Payment Options

The official Utility Services navigation includes pages for Bill Pay & Check Payments, Utility Payment Kiosk and Payment Drop Boxes. These options are useful when you do not want to use the web portal or phone menu.

Start, Stop or Update Cedar Hill Water Service

The City’s telephone payments page states that utility-related business can be handled remotely, including start/stop service for residential water service and commercial water service.

For service setup, account updates or service questions, use the official Utility Services pages or call Utility Billing.

Cedar Hill After-Hours Water or Sewer Emergency

The official Utility Services contact page lists after-hours water/sewer emergency service at 972-780-6643.

The City’s winter weather guidance also says that if you have an emergency and cannot shut off water during normal business hours, contact Utility Billing at 469-272-2931; after hours, contact 972-780-6643 to have the City valve shut off.

Cedar Hill Water Leak Adjustment and High Bill Help

The City Utility Services navigation includes a Water Leak Adjustment to Bill resource. This is helpful if your high bill may be connected to a leak and you need to understand whether an adjustment request is available.

Cedar Hill City System vs Private Property Water Responsibility

The official Utility Services page explains that the City owns and is responsible for operation and maintenance of the City system including and up to the water meter.

Residents are responsible for the residential system beginning at the water meter/service line connection. This matters when you are deciding whether to call the City or repair something on private property.

Cedar Hill Water Consumption Alerts and Usage Tracking

Cedar Hill’s Utility Services navigation includes Water Consumption Alerts, and the City has also promoted customer ability to see water consumption by month, day, or even hour through registration.

This can help customers find unusual usage faster, especially when a toilet leak, irrigation issue or hidden plumbing leak starts increasing the bill.

Cedar Hill Utility Services Address, Map and Directions

For in-person utility billing help, account support or payment questions, use 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104.

Cedar Hill Water Department Phone Numbers, Address and Hours

Use this table when you need to pay, call, visit, report after-hours water/sewer emergency, ask about service, or find official Utility Services resources.

Official Cedar Hill Water Bill Links and Resources

Use these official resources first. They help avoid wrong payment pages, outdated phone numbers, third-party payment confusion and incorrect utility service steps.

FAQs About Cedar Hill Water Department Bill Pay

Best Way to Pay Cedar Hill Water Department Bill in 2026

The best normal payment route is the official City of Cedar Hill Online Payments page, which points customers to the WaterSmart Customer Portal for account management, bill payment and service requests.

For billing help, call 469-272-2931 or email ubilling@cedarhilltx.com. For after-hours water or sewer emergency, call 972-780-6643. For in-person Utility Services support, visit 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104 during Monday–Friday business hours.