Boston Water and Sewer Bill Pay: Pay Online, by Phone, by Mail or Walk-In
This Boston Water and Sewer Commission payment guide helps customers pay water, sewer and stormwater bills online through My Account, pay by phone, mail a check or money order, visit the 980 Harrison Avenue office, avoid unnecessary convenience fees, dispute a bill, request a payment plan and contact BWSC safely.
🔒 Official BWSC Bill Pay Resources
Boston Water and Sewer Bill Pay Basics: My Account, Phone Pay, Mail, Walk-In and Fee-Free Choices
Boston Water and Sewer Commission customers can pay water, sewer and stormwater bills online, by phone, by mail or in person. BWSC also provides customer service, billing dispute support, payment plans and emergency reporting.
The official online route is BWSC My Account, where customers can access the Customer Self-Service portal and make electronic payments. If you prefer to pay by phone or check your balance, BWSC lists 844-470-5881.
Credit and debit card payments are convenient, but BWSC says a third-party processor charges a $4.25 convenience fee per every increment of $650.00. If you want to avoid that card fee, BWSC says you can pay by cash, electronic check or mail with check.
| Need | Best Official Route | What You Can Do |
|---|---|---|
| Pay online | BWSC My Account | Make electronic payment by checking/money market account, debit card or credit card. |
| Pay by phone | 844-470-5881 | Check balance or make payment by phone. |
| Mail payment | 980 Harrison Avenue | Mail check or money order directly to BWSC. |
| Walk-in payment | BWSC office | Visit 980 Harrison Avenue, Monday-Friday, 8:00 a.m.-5:00 p.m. |
| Need more time | Collections | Call 617-989-7070 for payment plan help. |
How to Pay Boston Water and Sewer Bill Online Through BWSC My Account
Online payment is useful when you want a fast payment record and account access. Start from the official BWSC My Account page, not a third-party bill-pay ad.
1
Open the official BWSC My Account page
Use BWSC.org first for safe access
Go to the BWSC My Account page and continue to the Customer Self-Service portal. This is the official account access route listed by BWSC.
2
Sign in or register with current account details
Old account numbers or activation codes may not work
BWSC notes that some customers had difficulty registering with previous account numbers or activation codes because these are no longer valid. Use current account information from your latest BWSC bill.
3
Choose payment method and review fee
Checking, debit card and credit card options are listed
BWSC says customers can pay online using a checking or money market account, debit card or credit card. BWSC accepts MasterCard, Visa and Discover for card payments.
If you use a credit or debit card, review the third-party processor convenience fee before submitting.
4
Save confirmation before closing
Keep proof until account updates
Save your payment confirmation, account number, paid amount, date and screenshot. If a payment does not post as expected, this proof helps Customer Service trace the issue.
How to Pay Boston Water and Sewer Bill by Phone
BWSC lists a dedicated phone number for checking your balance or making payments by phone: 844-470-5881. Keep your bill nearby before calling.
1
Call the official phone payment number
Use the number listed by BWSC
Call 844-470-5881 to check your balance or make a phone payment. Do not use phone numbers from unofficial advertisements.
2
Enter account details carefully
Use your latest BWSC bill
Use the account number and customer details from your current bill. If the phone system balance does not match what you expected, write down the difference and call Customer Service at 617-989-7800.
3
Write down confirmation details
Do not rely only on memory
Before ending the call, write down the confirmation number, date, amount and payment method. Keep that note with the bill until your account updates.
BWSC Payment Options: Online, Phone, Mail, Walk-In, Cash, Electronic Check and Payment Plans
The best payment method depends on whether you want fast posting, no card fee, paper proof, or in-person help. BWSC provides several official ways to pay.
Best for fast account access
Use My Account online when you want digital payment proof and account access.
Best for avoiding card fee
Use electronic check, cash or mailed check if you want to avoid the credit/debit card convenience fee.
Best for in-person help
Visit 980 Harrison Avenue during weekday public office hours if you need walk-in payment support.
| Payment Method | Official Detail | Practical Tip |
|---|---|---|
| Online My Account | Pay using checking/money market account, debit card or credit card. | Review any card fee before submitting. |
| Phone payment | Call 844-470-5881 to check balance or make payment. | Write down confirmation before hanging up. |
| Mail payment | Mail check or money order to 980 Harrison Avenue, Boston, MA 02119. | Mail early and include account number or payment stub. |
| Walk-in payment | BWSC offices are open Monday-Friday, 8:00 a.m.-5:00 p.m. | Bring your bill and payment proof if asking about a prior payment. |
| Electronic check | BWSC says electronic check is available without the card convenience fee. | Double-check routing and account numbers. |
| Payment plan | Call Collections at 617-989-7070 if you need more time. | Call before the balance becomes more delinquent. |
Real Boston Water and Sewer Bill Tips That Save Fees, Time and Billing Stress
These practical checks help BWSC customers avoid convenience-fee surprises, wrong-account payments, late disputes, missed receipts and payment-plan delays.
Use e-check if you want online payment without card fee
Card payments carry the third-party convenience fee, but BWSC says electronic check is available without that card fee.
Dispute within 30 days
If you think the bill is wrong, BWSC says you must notify them within 30 days of the billing date for the disputed bill.
Call Collections before the issue grows
If you need more time to pay, call 617-989-7070 early. Waiting can reduce flexibility and add stress.
Keep old payment proof
Save confirmation numbers, check images and receipts until the next bill clearly shows the payment posted.
Do not use old portal details blindly
BWSC notes prior account numbers or activation codes may no longer be valid for portal registration.
Use emergency number only for urgent issues
Call 617-989-7000 for emergencies. Use Customer Service for normal billing and account questions.
BWSC Phone Numbers, Office Address, Walk-In Hours and Map
For Boston water, sewer and stormwater billing support, payment questions, disputes, refunds, payment plans, emergencies or walk-in payment, use the official BWSC contact details.
Billing and Customer Service
Customer Service: 617-989-7800
Phone Payment / Balance: 844-470-5881
Payment Plans / Collections: 617-989-7070
Emergency and Office
Emergency: 617-989-7000
Address: 980 Harrison Avenue, Boston, MA 02119
Public office hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Boston Water and Sewer Commission
980 Harrison Avenue, Boston, MA 02119
BWSC offices are open to the public Monday through Friday from 8:00 a.m. to 5:00 p.m. For billing questions, call 617-989-7800 before visiting if your issue needs account review.
What to Do If Your BWSC Bill Is High, Wrong, Late or Hard to Pay
If your Boston water, sewer or stormwater bill looks wrong or is too difficult to pay, act early. BWSC has separate customer service, dispute and collections routes depending on the problem.
1
Review the bill date and disputed amount
BWSC has a 30-day dispute window
If you believe your bill is wrong, BWSC says you must notify Customer Service within 30 days of the billing date for the bill being disputed. Identify the amount and the reason you believe there is an error.
2
Check for usage changes before calling
High bills often need details
Check toilets, leaks, irrigation, property vacancy, meter access, prior balances and changes in occupancy. Have specific dates ready when you call Customer Service at 617-989-7800.
3
Call Collections for more time to pay
Use the payment-plan number before the account is urgent
If you need more time to pay, call BWSC Collections at 617-989-7070. Ask about manageable payment arrangements before the balance becomes more difficult to resolve.
Boston Water and Sewer Bill Pay FAQs
These answers cover common BWSC online payment, phone payment, walk-in payment, mail payment, convenience fee, dispute, payment plan and emergency questions.
Where can I pay my Boston Water and Sewer bill online?▾
Use the official BWSC My Account page or Customer Self-Service portal from BWSC.org.
What is the BWSC phone payment number?▾
Call 844-470-5881 to check your balance or make a payment by phone.
What is the BWSC customer service number?▾
Call 617-989-7800 for BWSC customer service, billing questions, refunds, disputes and account help.
Where do I mail my BWSC payment?▾
Mail check or money order to Boston Water and Sewer Commission, 980 Harrison Avenue, Boston, MA 02119.
Can I pay BWSC in person?▾
Yes. BWSC offices at 980 Harrison Avenue are open to the public Monday through Friday from 8:00 a.m. to 5:00 p.m.
Does BWSC charge a convenience fee for card payments?▾
Yes. BWSC states that credit and debit card payments have a $4.25 convenience fee per every increment of $650.00, charged by the third-party payment processor.
How can I avoid the BWSC card convenience fee?▾
BWSC says customers can make payments by cash, electronic check, or by mail with check without being subject to the credit/debit card convenience fee.
Who do I call for a BWSC payment plan?▾
If you need more time to pay, call BWSC Collections at 617-989-7070.
What is the BWSC emergency number?▾
For emergencies, call BWSC at 617-989-7000.
Is WaterBillsPay.org the official BWSC website?▾
No. WaterBillsPay.org is an independent informational guide. Always use official BWSC links for payment, account, dispute, emergency and service decisions.
Official Boston Water and Sewer Links Used for This Guide
Use these official BWSC resources for final payment, account, fee, dispute, payment plan, emergency and walk-in decisions.
| Resource | Official Link | Use It For |
|---|---|---|
| BWSC My Account | My Account | Online account access, Customer Self-Service portal, billing inquiry support and customer service help. |
| Residential Billing Info | Billing Info & Assistance | Payment options, phone pay, convenience fee, mail address, walk-in payment, disputes and payment plans. |
| Location & Hours | Location & Hours | Office address, operational details and department hours. |
| Contact BWSC | Contact Us | Customer service and emergency phone numbers. |
| Business Billing Info | Business Billing Info | Business customer payment options, fees and delinquency information. |
| Official Website | BWSC.org | Main official Boston Water and Sewer Commission website. |