Bartow Water Bill & Service Help
Need to pay a Bartow County water bill, register for the customer portal, start or stop service, handle a delinquent balance, check 2026 rates, avoid a Walmart payment mistake, report a water/sewer issue, or understand AutoPay rules? This guide gives the direct action first.
Quick Answer: Pay, Call or Visit
Use the Bartow County Water Department customer portal to view and pay bills.
Open portalRegister for portal tools: AutoPay, paperless billing, start/stop service and more.
Register nowFor billing, service problems or arrangements, call 770-387-5170.
Contact pageUse 50 Nelson Street, Cartersville, GA 30120.
MapHow to Pay a Bartow County Water Bill Online
Start from the official BCWD portal
Open the Bartow County Water customer portal. This is the safer route than clicking a payment-looking ad or third-party bill site.
Log in or register
Registered customers can view/pay the bill, enroll in AutoPay, enroll in paperless billing, start or stop services, and access more portal features.
Review the final payment cost
The 2026 fee schedule lists a 3.5% convenience fee per transaction and a $0.95 phone payment fee. Review what the payment screen shows before submitting.
Save proof
Save the confirmation number, payment date, amount, account number, payment method, screenshot, and email receipt. For delinquent or disconnected accounts, call BCWD directly.
What You Can Do in the Bartow County Water Portal
Pay bill
View and pay your Bartow County water bill through the customer portal.
AutoPay
Enroll for automatic payment using ACH or a credit card, subject to the AutoPay rules.
Paperless
Enroll in paperless billing. The 2026 fee schedule lists electronic statement delivery as no charge.
Start / stop
Use portal service tools for move-in, move-out, start service, or stop service requests.
Bartow County Water Payment Options Compared
| Method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online customer portal | View/pay bill, AutoPay, paperless billing, start/stop services and more. | Most routine payments and account tools. | Check convenience fee and save confirmation. |
| Phone IVR | BCWD says customers may pay through the Phone IVR system. | Customers who prefer automated phone payment. | 2026 fee schedule lists a $0.95 phone payment fee. |
| In person | BCWD office at 50 Nelson Street, Cartersville, GA 30120. | Account help, urgent questions, cash/check style needs, service setup. | Lobby hours are Monday–Friday, 8:00 a.m.–5:00 p.m. |
| Night drop deposit box | BCWD lists the night drop box as open 24 hours / 7 days. | After-hours check or documents. | For disconnection risk, call BCWD instead of relying only on a drop box. |
| AutoPay | No fee; available by ACH or credit card up to $500. ACH required for AutoPay payments above $500. | Regular monthly payers. | AutoPay is different from scheduled payment; it pays full balance on due date. |
| Walmart | Not approved. | None. | BCWD says water bill payments cannot be made at Walmart. |
Delinquent Balance, Disconnection or Reconnection
Important official rule: BCWD customers with delinquent balances subject to service disconnection must submit complete payment of the account balance and should not schedule a future-dated online payment to avoid interruption. Payment arrangements must be established with a Customer Service Representative at 770-387-5170.
If delinquent
Pay the complete account balance immediately. Future scheduled payments are not considered legitimate payment arrangements.
If disconnected
BCWD says disconnected customers paying online must also submit the applicable service reconnection fee with the complete balance before 5:00 p.m.
If you need arrangement
Call Customer Service at 770-387-5170. Do not rely on a future payment date inside the portal.
2026 Bartow County Water Customer Fees
| Fee | 2026 amount | When users usually see it |
|---|---|---|
| Account activation fee | $25.00 | New water/sewer account connection setup. |
| Residential deposit, 5/8” & 3/4” meter | $50.00 | Common residential meter-size setup. |
| Convenience fee | 3.5% per transaction | Payment processing fee shown during checkout. |
| Phone payment fee | $0.95 | Phone IVR payment. |
| Paper statement fee | $2.00 | Paper billing statement delivery. |
| Electronic statement delivery | No charge | Paperless billing. |
| Late fee / penalty | 15% of current bill | Late or unpaid bill. |
| Reconnect fee | $50.00 | Service restored after non-payment disconnect. |
| Returned check fee | $36.00 | Returned payment. |
| Meter reread fee | $25.00 | Meter reread request where the fee applies. |
| Same-day service fee | $50.00 | Same-day service request when applicable. |
2026 Water, Sewer and Irrigation Rates to Know
Use the official PDF for final billing. These are the practical rate lines users usually need when a bill looks higher than expected.
Residential water tiers
- 1,000–5,000 gallons: $7.09 per 1,000 gallons.
- 6,000–8,000 gallons: $8.85 per 1,000 gallons.
- 9,000–15,000 gallons: $10.63 per 1,000 gallons.
- 16,000+ gallons: $14.16 per 1,000 gallons.
Sewer, irrigation and base examples
- Wastewater all consumption levels: $7.09 per 1,000 gallons.
- Irrigation 1,000–15,000 gallons: $10.63 per 1,000 gallons.
- Irrigation 16,000+ gallons: $14.16 per 1,000 gallons.
- 5/8” x 3/4” monthly water service charge: $10.75.
- 5/8” x 3/4” monthly sewer service charge: $10.75.
AutoPay Rules: ACH, Credit Card and $500 Limit
No AutoPay fee
BCWD says there is no fee for AutoPay. Customers can enroll using ACH or a credit card for payments up to $500.
Above $500
If AutoPay payments are above $500, use ACH. Credit-card AutoPay over $500 will be rejected.
AutoPay vs scheduled
AutoPay pays the full balance each billing cycle on the due date. Scheduled payment is manually entered by the customer for a selected date.
Bartow County Water Department Phone, Email, Address and Hours
Main phone
770-387-5170
Billing, service problems, water/sewer issues and payment arrangements.
Office
50 Nelson Street
Cartersville, GA 30120.
Lobby hours
Monday–Friday
8:00 a.m.–5:00 p.m.
Customer Service: water@bartowcountyga.gov
Administration: bcwd@bartowcountyga.gov
Start, Stop or Update Bartow County Water Service
Start service
Use the customer portal tools or call BCWD. Be ready with service address, account holder details and any required deposit/activation fees.
Stop service
Use portal start/stop tools or contact Customer Service before moving. Save the stop-date confirmation and final payment proof.
Update info
Update contact details, billing preference and portal email so outage notices, paperless bills and account messages reach you.
High Bartow County Water Bill Checklist
Check usage first
Use the customer portal and EyeOnWater usage tools. Compare gallons and billing tier, not just the total dollar amount.
Inspect leaks
Check toilets, irrigation, hose bibs, pressure valves, outdoor lines, water softeners and hidden continuous-flow usage.
Review fees
Look for late penalty, paper statement fee, convenience fee, returned check fee, meter reread fee, reconnect fee or same-day service fee.
| What changed? | Likely reason | What to do next |
|---|---|---|
| Gallons increased | Leak, irrigation, outdoor water use, more people at home, or appliance issue. | Use EyeOnWater, inspect fixtures, then call BCWD if usage still looks wrong. |
| Bill entered higher tier | Residential water tiers rise at 6,000, 9,000 and 16,000+ gallons. | Compare tiered rate table and reduce outdoor/continuous use quickly. |
| Balance rose without usage jump | Late fee, convenience fee, paper statement fee, prior balance or returned payment. | Check transaction history and call Customer Service. |
| Low flow or stained water | Hydrant testing, flushing, service issue or water main work. | BCWD says stained/muddy water after flow testing may clear by running an outside faucet for about 30 minutes or until clear. |
Water Quality, Lead Service Lines, PFAS and Hydrant Testing
Water quality resources
BCWD links water-quality resources such as PFAS facts and “Keep the Lead Out.” Use official resources before relying on social-media posts.
Customer-owned private line
BCWD notes the portion of the service line between the water meter and the residence/structure is owned by the customer.
Fire flow testing
BCWD states it must flow test 20% of fire hydrants on a 5-year rotation to maintain its Class 1 ISO rating.
Drought Response and Outdoor Watering Notes
Level 1 reminder shown by BCWD
BCWD’s site has displayed a Level 1 Drought Response notice explaining that general landscape watering may be done between 4 p.m. and 10 a.m. each day.
Allowed any time examples
Personal food gardens, new/replanted plant/seed/turf for 30 days, drip or soaker hoses, and hand watering with automatic cutoff or handheld container are listed as allowed at any time of day.
Bartow County Water Bill Payment Assistance
BCWD lists the following assistance resources. Call early, because eligibility, service area and available funds can change.
| Assistance resource | Phone / detail | Best user action |
|---|---|---|
| Salvation Army | 770-386-6256 | Ask about current utility assistance and documents needed. |
| Tallatoona EOPA | 770-773-7730 | Ask about water bill assistance intake and eligibility. |
| Bartow County Resource Office | 770-387-3708 | Use for local resource navigation. |
| Allatoona Resource Office | 770-975-3251 | BCWD notes this serves South Bartow residents only. |
| North Bartow Community Service | 770-773-3812 | BCWD notes this serves North Bartow areas such as Rydal, White, Pine Log, Adairsville, Kingston with 30145 zip and Fairmount in Bartow. |
| Bartow Family Connection | bartow.gafcp.org | Use the resource directory and statewide resources by ZIP code. |
Local Bartow County Tips Most Generic Pages Miss
Not Bartow, Florida
This page is for Bartow County Water Department in Georgia, not City of Bartow, Florida. Use the provider name and address on your bill.
Cartersville service district fees can matter
The 2026 fee schedule notes some water/sewer customers in the Cartersville Service District may also need Cartersville capacity fees when applying for service.
Same-day restoration has a cutoff
If disconnected for non-payment, BCWD says complete balance plus reconnection fee must be submitted before 5:00 p.m. for same-day restoration consideration.
Credit-card AutoPay has a hard limit
If your AutoPay bill is above $500, use ACH. Credit-card AutoPay above $500 can be rejected.
Paperless can save a small fee
The 2026 fee schedule lists paper statement fee at $2.00 and electronic statement delivery as no charge.
Do not schedule future payments for delinquency
Future scheduled payments are not the same as payment arrangements. Call a BCWD representative for arrangements.
Mini Decision Tool: What Should You Do Next?
Bartow County Water Department Map and Visit Planning
Use this map for office planning. Confirm details before visiting if the issue is urgent, because service restoration, disconnection and payment arrangements may require direct customer-service handling.
Office / mailing address
50 Nelson Street, Cartersville, GA 30120.
Lobby hours
Monday–Friday, 8:00 a.m.–5:00 p.m.
After-hours issue
Call 770-387-5170. BCWD says after-hours calls are forwarded to Bartow County Dispatch and routed to on-call personnel.
Official Bartow County Water Links
Bartow County Water Department FAQs
How do I pay my Bartow County water bill online?
Use the official Bartow County Water Department customer portal at waterbill.bartowcountyga.gov. You can log in to view and pay your bill, register for account tools, enroll in AutoPay and paperless billing, and request start/stop service.
What is the Bartow County Water Department phone number?
The main phone number is 770-387-5170. Use it for billing questions, water/sewer service problems, payment arrangements and after-hours routing.
Where is the Bartow County Water Department office?
The office and mailing address is 50 Nelson Street, Cartersville, GA 30120.
What are Bartow County Water Department lobby hours?
BCWD lists lobby hours as Monday through Friday, 8:00 a.m. to 5:00 p.m.. The night drop deposit box is listed as open 24 hours / 7 days.
Can I pay my Bartow County water bill at Walmart?
No. BCWD says Walmart is not an approved payment vendor, so water bill payments cannot be made there.
Does Bartow County Water accept Senior Health Care Cards for payment?
No. BCWD says it does not accept Senior Health Care Cards as a form of payment.
What should I do if my Bartow County water account is delinquent?
Submit complete payment of the account balance and call 770-387-5170 for payment arrangements. BCWD says future scheduled payments are not legitimate payment arrangements for delinquent accounts.
What is the Bartow County Water reconnect fee?
The 2026 fee schedule lists the reconnect fee as $50.00. Disconnected customers must also pay the complete account balance before the listed same-day restoration cutoff.
What is the Bartow County Water late fee?
The 2026 fee schedule lists late fee/penalties as 15% of the current bill.
Is AutoPay available for Bartow County water bills?
Yes. BCWD says AutoPay is available with ACH or with a credit card for payments up to $500. AutoPay has no fee. For AutoPay payments above $500, customers should use ACH.
What is the 2026 residential water rate for Bartow County?
The 2026 schedule lists residential water tiers at $7.09 per 1,000 gallons for 1,000–5,000 gallons, $8.85 for 6,000–8,000 gallons, $10.63 for 9,000–15,000 gallons, and $14.16 for 16,000 gallons and above.
Does this page collect Bartow County water payments?
No. This is an informational guide. Use the official Bartow County Water Department portal, phone, office or approved payment options for actual payments and account-specific support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.