Bartlesville Water Department, OK: Bill Pay, Phone & Address 2026

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Bartlesville, Oklahoma • Utility Billing & Water Utilities

Bartlesville Utility Bill Pay Made Simple

Looking for the Bartlesville Water Department usually means one of five things: pay the bill, start service, avoid disconnection, report a leak, or understand why the bill changed. This guide gives you the official City of Bartlesville routes first, then the details that matter before you click, mail, draft, visit City Hall, or call after-hours.

Official Bill Payment Page eCARE Sign In Choose Payment Route

Pick the Right Bartlesville Water Bill Action

Pay online

Use eCARE for online bill payment, current bill, meter history, consumption, charges, and payments.

Open eCARE
Set up online access

Have a recent bill ready. You need account number, meter number, name exactly as shown, and email.

Set up access
Start service

New accounts must be established in person at City Hall during posted business hours.

Account services
Leak or emergency

Day leak reporting: 918.338.4224. After-hours water/wastewater emergency: 918.338.4055.

Water utilities

Official Bartlesville Utility Billing Snapshot

Use this before paying, calling, or visiting. It separates customer billing from water-line maintenance and after-hours emergency reporting.

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Billing office

Utility Billing is at City Hall, first floor, 401 S. Johnstone Ave., Bartlesville, OK 74003.

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Utility Billing

Call 918.338.4224 for bill pay, new service, disconnection, deposits, forms, and account help.

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Maintenance

For non-emergency water line maintenance questions, call 918.338.4100.

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After-hours emergency

For after-hours water or wastewater emergencies, call 918.338.4055.

Best first move: If the bill is normal, pay through eCARE, mail, in person, drop box, or bank draft. If the account is disconnected, past due, or subject to disconnection, call Utility Billing before relying on payment confirmation.

Bartlesville Water Bill Payment Options

Payment route Use it for Official detail Important risk
eCARE online payment 24-hour online bill payment and account review. Returning users sign in at the City’s eCARE portal. First-time users need a recent utility bill. Do not rely only on online payment for disconnected or disconnection-risk accounts.
Mail Non-urgent check or money-order payments. Mail to City of Bartlesville, P.O. Box 2102, Lowell, AR 72745-2102. Include payment stub. Not good for urgent past-due accounts because mailing and posting take time.
In person New service, urgent questions, deposits, account forms, and payment proof. City Hall, 401 S. Johnstone Ave., first floor. Hours: 8 a.m.–5 p.m. Monday–Thursday and 8–11:30 a.m. Friday. Closed weekends and holidays; call first if disconnection timing is involved.
Drop box After-hours check or money-order payments. Located in the City Hall parking lot at 401 S. Johnstone Ave. Payments are collected around 7:30 a.m. Monday–Friday. Payments after 7:30 a.m. post the next business day; avoid this for same-day urgency.
Automatic bank draft Customers who want monthly automatic payment on the due date. The City issues an electronic draft from checking or savings; bill stub shows “Bank Draft Do Not Pay.” ACH form must be turned in 10 days before bill due date; repeated returns can terminate draft.

How to Use Bartlesville eCARE Online Bill Pay

Open the official eCARE page

Use the City’s eCARE account login. Returning users can enter account number and PIN/password.

First-time users need a recent bill

For online access setup, the City says the bill provides your account number and meter number. You also need the name exactly as shown on the bill and an email address.

Check spam/junk for the temporary password

The City says you may need to add utilitybilling@cityofbartlesville.org to approved senders and check spam folders if the password email does not arrive.

Allow pop-ups for the portal

The City notes that users may need to turn off browser pop-up blocking or add the eCARE site as an exception.

Use account tools after login

Online access can show current bill, bill and meter reading history, water consumption, charges, and payments.

eCARE sign in Set up online access Official bill payment page

Past-Due Bartlesville Utility Bill or Disconnected Service

Situation What to do Why it matters
Bill just arrived Pay upon receipt or before it becomes past due. City information says utility bills are issued monthly and due upon receipt.
20 days after billing date Do not ignore it. Pay or call Utility Billing. Bills are considered past due 20 days after the date of billing, and a 10% penalty is added.
Subject to disconnection Call 918.338.4224 during normal business hours before assuming payment is enough. The City says customers subject to disconnection must confirm disconnection has not already been ordered.
Payment made after 4:30 p.m. Call Utility Billing if it is urgent. The City warns past-due payments after 4:30 p.m. are not recorded until the next business day and may be disconnected in the interim.
Service already disconnected Contact Utility Billing to reestablish service. The City warns customers not to reestablish service themselves, even after making payment.
Important safety and legal warning: If Bartlesville water service has been disconnected for nonpayment, do not reconnect it yourself. Contact Utility Billing at 918.338.4224 during normal business hours to reestablish service.

New Water Service, Disconnect Service, and Deposits

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New accounts are in person

New accounts must be established at City Hall, 401 S. Johnstone Ave., during regular business hours.

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Bring documents

The Water Service FAQ says to bring service address, driver’s license, Social Security number, lease/rental agreement or proof of ownership, and deposit.

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Residential deposit

Residential deposits are based on credit risk: $25 low risk, $100 moderate risk, and $200 high risk.

Moving tip: Deposits are credited on the final bill or transferred to a new local address when moving. The City says deposits are not refunded while service is still connected.
Utility Billing & Account Services Water Service FAQ

What Your Bartlesville Utility Bill Includes

A “water bill” may include more than water. The City’s billing information separates water/sewer consumption from trash cart size and other utility charges.

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Water

Water charges include a meter charge and usage blocks. Current 2025 rate sheet lists a new 5/8″ or 3/4″ water meter charge of $17.19.

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Sewer

The 2025 rate sheet lists sewer flat rate, variable sewer rate, and sewer capital investment fee.

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Refuse

Trash service is based on cart size. The 2025 sheet lists 96-gallon, 64-gallon, 32-gallon, and additional-cart pricing.

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Light / bug charge

The 2025 rate sheet lists a street light / mosquito spray charge of $1.70 per month.

Rate item 2025 official example How to use this information
Minimum bill $56.32 listed as new minimum bill. Useful when checking why a low-usage month still has a base amount.
Inside water usage Usage blocks begin after the 0–2,000 gallon tier; 2,001–10,000 listed at $4.37 per 1,000 gallons. Compare usage blocks when a bill jumps after irrigation, leak, or household change.
Outside water usage 2,001–10,000 listed at $5.46 per 1,000 gallons on the 2025 sheet. Outside customers should not compare directly with inside-city rates.
Water capital investment fee All usage listed at $2.63 per 1,000 gallons on the 2025 sheet. Remember that usage-related fees can add beyond the base water usage line.
Utility Rates 2025 PDF Bill payment and bill explanation

High Bill or Leak Adjustment: What Helps Your Case

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Repair first

The City’s leak policy requires the leak to be repaired immediately upon discovery before adjustment paperwork can help.

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Attach proof

The form requires an original receipt from a plumber or receipts for materials/equipment used in the repair.

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15 business days

The customer must request assistance within 15 business days of the leak being fixed.

Leak adjustment rule Official policy detail Practical meaning
Partial relief Policy provides partial relief of 50% of estimated loss from the highest bill during the leak period for qualifying customers. It is not a full bill wipeout. Budget for at least part of the bill.
Good payment history No more than two late payments qualifying for penalties and no late payments over 60 days past due. Past payment history can affect eligibility.
Once per 12 months Customers cannot have received a leak adjustment in the preceding 12 months. Think carefully before using an adjustment for a smaller leak.
Pay while waiting Customers are expected to pay at least 50% of the amount in question and future billings to avoid termination and penalties. Submitting the form does not stop the need to protect the account.
Leak Adjustment Form PDF Account services and forms

Automatic Bank Draft for Bartlesville Utility Bills

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Drafts on due date

Automatic bank draft lets the City issue an electronic draft from checking or savings each month on the due date.

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Form timing

The ACH authorization form says to attach a voided check, sign/date the form, and turn it in 10 days before the bill due date.

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Returned item warning

The form warns returned-item fees are charged to the utility account, and three or more returns can end automatic ACH draft.

Automatic ACH Debit Form Official bank draft instructions

Water Line, Wastewater, and After-Hours Help

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Water line maintenance

For non-emergency questions about water line maintenance issues, call 918.338.4100.

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Day leak reporting

During listed Utility Billing hours, report water/wastewater leaks at 918.338.4224.

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After-hours emergencies

For after-hours water or wastewater emergencies, call 918.338.4055.

Life-safety rule: For flooding danger, roadway hazard, electrical danger, injury, or immediate safety risk, call 911 first. Use the utility numbers for utility response.

Local Bartlesville Tips That Actually Help

Check the drop box timing

The City says drop box payments are collected around 7:30 a.m. Monday–Friday. If you drop payment after that, it posts the next business day.

Past due after 4:30 p.m. is risky

The City warns past-due payments after 4:30 p.m. are recorded the next business day and may not prevent disconnection already in motion.

Use eCARE for usage checks

If a bill feels high, use eCARE to view water consumption, meter reading history, bill history, charges, and payments before assuming it is only a rate issue.

New residents should go in person

New accounts are not just an online signup. Bring documents and deposit information to City Hall during weekday office hours.

Bartlesville Utility Billing Office Map

Utility Billing is on the first floor of City Hall. Call before visiting if your issue involves disconnection, reconnection, special forms, or after-hours emergency routing.

Address

City Hall – first floor, 401 S. Johnstone Ave., Bartlesville, OK 74003.

Office hours

8 a.m.–5 p.m. Monday–Thursday and 8–11:30 a.m. Friday; closed weekends and holidays.

Bring with you

Recent bill, account number, service address, photo ID, lease/proof of ownership, deposit, or repair receipts if relevant.

Bartlesville Water Department FAQs

Where do I pay my Bartlesville water bill online?

Use the official City of Bartlesville Bill Payment page or eCARE login. eCARE is the City’s online portal for paying and viewing utility account details.

What is the Bartlesville Utility Billing phone number?

Call Utility Billing at 918.338.4224 for bill payment questions, new service, disconnection, deposits, forms, leak reporting during listed hours, and account help.

Where is Bartlesville Utility Billing located?

Utility Billing is at City Hall, first floor, 401 S. Johnstone Ave., Bartlesville, OK 74003.

What is the Bartlesville water bill mailing address?

Mail checks or money orders with the payment stub to City of Bartlesville, P.O. Box 2102, Lowell, AR 72745-2102.

When is a Bartlesville utility bill past due?

The City says bills are issued monthly, due upon receipt, and considered past due 20 days after the date of billing. A 10% penalty is added at that time.

What should I do if Bartlesville water service is disconnected?

Call Utility Billing at 918.338.4224 during normal business hours. The City warns customers not to reestablish their own service without permission.

Does Bartlesville have a drop box for utility payments?

Yes. The drop box is in the City Hall parking lot at 401 S. Johnstone Ave. Payments are collected around 7:30 a.m. Monday–Friday; payments after that post the next business day.

How do I start new water service in Bartlesville?

New accounts must be established in person at City Hall. Bring service address, driver’s license, Social Security number, lease/rental agreement or proof of ownership, and a deposit.

What number do I call for an after-hours water emergency?

For after-hours water or wastewater emergencies, call 918.338.4055. For immediate safety danger, call 911 first.

Is WaterBillsPay.org the official City of Bartlesville website?

No. This is an independent informational guide. Use official City of Bartlesville links for actual payment, account access, rates, forms, service decisions, and emergency support.

Bottom line: For a normal Bartlesville utility bill, use the official City Bill Payment page or eCARE. For new service, deposits, forms, past-due status, disconnection, leak adjustment, or emergency routing, call Utility Billing at 918.338.4224 or use the official City Hall channels before relying on online confirmation alone.
Free USA Water Bill Payment & Utility Help Tool

Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links

Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.

Start Water Bill Helper
10 toolsPay bill, guest pay, AutoPay, high bill, leak, shutoff, reconnect, start service and official links.
USA-wideWorks for city, county, town, parish, water authority and private utility billing pages.
No account dataNo account number, card, address, login, email or personal details are collected.
Mobile-firstBuilt for users who need a quick answer from a phone before paying or calling.

What water bill problem do you need to solve?

Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.

Safe payment rule

Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.

High bill rule

If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.

Safe Water Bill Payment Route

Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.

AutoPay / Bank Draft Setup Helper

Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.

High Water Bill Review

Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.

Use the same unit shown on your bill: gallons, CCF, HCF or units.

Leak Adjustment Proof Checklist

Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.

Past Due, Shutoff Notice and Reconnect Helper

Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.

Start, Stop or Transfer Water Service

Use this before moving, closing an account, starting service, transferring service or requesting a final bill.

Water Bill Cost Estimate

Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.

Bill Dispute and Meter Reading Checklist

Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.

Official Water Bill Portal and Phone Finder

Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.

Official portal safety

  • Use official city, county, authority or utility websites first.
  • Check service address before paying.
  • Save confirmation number and screenshot.
  • Call the utility for shutoff or reconnect situations.

Best sitewide placement

Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.

Important note

This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.

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