Auburn Water Bill Pay & Utility Billing Guide
Need to pay an Auburn AL water bill, set up the new online Customer Self Service profile, pay by phone, start or stop service, understand deposits, handle a late bill, check a high bill, request a leak adjustment, or report an after-hours water issue? This guide separates Auburn Utility Billing from Water Resource Management so you call the right office first.
Do This First If You Just Want To Pay
Use the City’s Pay Utility Bill page before entering account details.
Open pay pageAll utility customers need the new 13-digit Account ID – Customer ID to set up online profile.
Online stepsCall 334-501-3050 and select option 2 for phone payment by credit card.
Call billingCall 334-501-3050 during business hours or 334-501-3100 after hours.
Water issue helpFirst, Know Which Auburn Office You Need
In Auburn, Alabama, customer bills and account changes are handled by the Utility Billing Office. Water system operations, water resources, sewer, watershed, water quality and Water Works Board information are handled by Water Resource Management. Calling the right office saves time.
| Need | Best official contact | Why |
|---|---|---|
| Pay bill, check balance, account question | Utility Billing Office: 334-501-3050 or serviceorders@auburnal.gov. | Billing, collections, online account help, service orders and utility account support. |
| Start, stop or transfer service | Utility Billing Office / Utility Forms. | Forms are processed by Utility Billing customer service representatives. |
| Water service, sewer or water quality resource question | Water Resource Management: 334-501-3060 or webwtrswr@auburnal.gov. | Department handles water, sewer, watershed, CCR and water-resource operations. |
| No water, low pressure or water issue during office hours | Call 334-501-3050 during 7:30 a.m.–4:30 p.m. | Water Operations directs customers with a water issue to this number during normal hours. |
| After-hours non-emergency water issue | Call 334-501-3100 or use Auburn FixIt. | After-hours water issue and non-emergency reporting route. |
| Immediate emergency | Call 911. | Life safety, danger, injury, fire, flood hazard or urgent emergency. |
How to Pay an Auburn AL Utility Bill Online
Open the official City Pay page
Start at the City of Auburn Pay Utility Bill page. This page links customers to the official Citizen / Customer Self Service login.
Create or update your online profile
The City says all utility customers need to set up a new online profile and use the new 13-digit “Account ID – Customer ID”, which replaces the old 8-digit account number.
Link your utility billing account
If you already use a City login for invoices or business licenses, the City says you may use the same login, then link utility billing account details.
Review the service address and balance
Confirm account name, service address, customer/account number, balance, due date and payment method before submitting.
Save the receipt
Keep the confirmation until payment appears on the account. If the account is close to disconnection, call 334-501-3050 instead of relying only on online payment timing.
Auburn Utility Bill Payment Options
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online Customer Self Service | Pay online through the official selfservice.auburnalabama.org/css portal. | Customers who want online account access and payment. | Use the new 13-digit Account ID – Customer ID. |
| Phone payment | Call 334-501-3050 and select option 2. The City also lists telephone payment by credit card using the IVR system. | Customers who prefer phone payment or need help with the account. | Utility account and customer numbers are required for online or IVR payment. |
| In-person payment | Pay at 1501 W Samford Ave, Auburn, AL 36830. | Cash, check or card payment with staff help. | Office hours are Monday–Friday, 7:30 a.m.–4:30 p.m. |
| Mail payment | Mail or pay at 1501 W Samford Ave, Auburn, AL 36830. | Non-urgent check payments. | Mail early; do not rely on mail for close-to-disconnection accounts. |
| Automatic bank draft | Complete the UBO Automatic Draft Application and return it to the Utility Billing Office. | Customers who want automatic payment and fewer missed due dates. | Keep paying manually until the draft is active and verified. |
| Night-drop boxes | After-hours payments may be left next to the drive-thru window or in the drop box across from City Hall. | After-hours check or money-order drop-off. | Payments are credited next business day. Do not leave cash in the night drop. |
Auburn Utility Billing Phone, Email, Office and Hours
Utility Billing
334-501-3050
Bill payment, balances, account changes, service orders and forms.
Water Resource
334-501-3060
Water Resource Management, sewer, watershed and water quality resources.
After-hours
334-501-3100
Non-emergency after-hours water issues; emergencies go to 911.
| Contact item | Official detail | Use it for |
|---|---|---|
| Utility Billing Office | Bailey-Alexander Complex, 1501 W Samford Ave, Auburn, AL 36830. | Payments, account activation, transfer, closure, bank draft, bill adjustment and account updates. |
| Billing hours | Monday–Friday, 7:30 a.m.–4:30 p.m., except City holidays. | Call early for same-day or service-sensitive requests. |
| Water Resource Management | 1501 W Samford Ave; 334-501-3060; webwtrswr@auburnal.gov. | Water, sewer, watershed, CCR, drought status and technical water resources. |
| Water Distribution Manager | Water Operations page lists Water Distribution Manager phone as 334-501-7368. | Use department routing when a field-level water operation issue needs review. |
| City non-emergency / after-hours | 334-501-3100, available 24/7. | After-hours water issue, non-life-safety reports and non-emergency routing. |
Due Date, Late Fee, Delinquent Account Fee and Disconnection Rules
Auburn utility payments are due 15 days after the billing date. If payment is not received by close of business on the due date, a late fee is assessed. If an account is not paid in full by the 25th day after the billing date, a delinquent account fee is charged and service is scheduled for disconnection.
Due date
Payment is due 15 days following the billing date on the bill.
Late fee
Minimum late fee is $5 or 5% of each service; listed breakdown is $1.50 water, $1.50 sewer and $2 garbage.
Delinquency
By the 25th day after billing date, delinquent account fee applies and service is scheduled for disconnection.
After-hours restore
If disconnected for non-payment and restored after hours, weekend or City holiday, a $75 after-hours fee is charged.
Start Auburn Water, Sewer and Garbage Service
The Account Activation page is for beginning water and sewer service plus garbage collection in the City of Auburn. Applicants must provide accurate information, proper identification and required deposits/service charge. Requests received by 1:00 p.m. CST can usually be completed the same day, except during peak work periods.
| Start-service item | Official detail | Customer tip |
|---|---|---|
| Applicant age | FAQ says applicants must be 19 years of age to apply for utility services. | Account should be in the legal adult applicant’s name. |
| Required ID | Current state or government-issued photo identification is required before service is commenced. | Have ID ready before submitting or visiting. |
| Residential deposits | $35 water, $30 sewer, $30 garbage. | Deposits remain on account until closing, then apply to final bill. |
| Service charge | $15 non-refundable service charge for new accounts. | Due at application or may be billed at Utility Billing’s discretion. |
| Deposit waiver | May be waived with a letter documenting 24 consecutive months of good payment history with no late payments, late fees or disconnections. | Auburn UBO past payment history supersedes other utility letters. |
| Same-day service | Requests received by 1:00 p.m. CST can usually be completed same day, except peak periods. | Requests after 3:00 p.m. for same-day service may be subject to after-hours service charge. |
Stop, Close or Transfer Auburn Utility Service
Stop / close service
A written deactivation request must be provided to Utility Billing. Deactivation requests are not accepted over the phone.
Transfer service
Use the Service Transfer form when moving an existing water, sewer and/or garbage account to a new address.
Same-day timing
Account closure and transfer pages say requests received by 1:00 p.m. CST can usually be completed same day, except during peak work periods.
Current Auburn Residential Rates Effective October 1, 2025
The current residential rates sheet is effective October 1, 2025. It lists deposits, monthly water/sewer charges based on water usage, solid waste monthly charges, service charge, delinquent account fee, after-hours turn-on fee and tampering fee.
| Rate / fee item | Official listed amount | Why it matters |
|---|---|---|
| Residential deposits | Water $35; sewer $30; garbage $30. | Needed for new accounts unless waived by qualifying good-payment history. |
| Water 1–3,000 gallons | $15.75. | Base residential water usage tier. |
| Sewer 1–3,000 gallons | $14.81. | Base residential sewer usage tier. |
| Water over 3,000 gallons | $4.17 per 1,000 gallons. | Leaks or outdoor use raise this line. |
| Sewer over 3,000 gallons | $4.94 per 1,000 gallons. | Higher water use can affect sewer charges too. |
| Solid waste curbside | $32.00 monthly. | Utility bill total may include garbage, not just water. |
| Solid waste back door | $69.50 monthly. | Higher service level changes total bill. |
| New / transfer service charge | $15 per incident. | Added when starting or transferring service. |
| Delinquent account fee | $50 per incident. | Charged when account reaches delinquent stage. |
| After-hours turn on | $75 per incident. | Applies when service is restored after hours/weekend/holiday. |
| Tampering fee | $100 per incident. | Do not operate or tamper with locked meters or City equipment. |
High Auburn Water Bill: Leak Check and Adjustment Route
If Auburn’s Water Works Board sends a courtesy notice for unusually high usage, customers should investigate possible excess water use. The City specifically tells customers to check dripping faucets, running toilets and possible breaks in the water line. The Water Works Board is not responsible for repairs beyond meter maintenance, but says it will assist in determining the problem before calling a plumber.
Toilet leaks
Running or silent toilets can add thousands of gallons. Dye-test tanks and listen for fill-valve cycling.
Faucets and fixtures
Check dripping faucets, hose bibs, water heaters, softeners, under-sink plumbing and outdoor taps.
Irrigation use
Sprinklers, irrigation meters, broken heads and outdoor watering can push usage above the 3,000-gallon tier.
Adjustment proof
A partial high-bill adjustment may require receipts and/or pictures plus the High Bill Adjustment Request Form.
Before requesting a high-bill adjustment
- Check faucets, toilets and water line breaks.
- Call a plumber if a private-side leak is detected.
- If renting, contact the landlord immediately.
- Save plumber receipts, parts receipts or photos.
- Complete the Bill Adjustment Request / High Bill Adjustment form.
- Remember the adjustment is offered once every 18 months to eligible customers.
Ask Utility Billing
- Was the bill based on actual or estimated use?
- Which line changed: water, sewer, garbage, late fee or delinquent fee?
- Does the account show a courtesy high-usage notice?
- Which documents are required for adjustment?
- Has the account used a high-bill adjustment in the last 18 months?
- Is the account at risk of delinquency while the request is reviewed?
Water Issue Reporting, After-Hours Help and Auburn FixIt
Auburn’s Water Operations page says customers experiencing a water issue should call 334-501-3050 during normal business hours of 7:30 a.m.–4:30 p.m. Monday–Friday. After hours, call the non-emergency line at 334-501-3100 or report through the Auburn FixIt app. For emergencies, call 911.
| Water issue | Best route | What to prepare |
|---|---|---|
| No water or low pressure during business hours | Call 334-501-3050. | Service address, time noticed, whether neighbors are affected and any nearby work. |
| Leak, main break or water issue after hours | Call 334-501-3100. | Exact location, visible water, traffic impact and nearby landmarks. |
| Non-urgent issue with photo/location | Use Auburn FixIt app. | Photo, address/location pin, brief description and contact details. |
| Immediate danger | Call 911. | Use for life safety, road danger, flood hazard, fire, injury or urgent emergency. |
| Water-resource or water-quality question | Call Water Resource Management at 334-501-3060 or email webwtrswr@auburnal.gov. | Question, address if service-specific, and any photos or test results. |
Irrigation Meter and Outdoor Water Use Notes
Second meter request
Customers may request a second meter for irrigation purposes.
Fees and deposits
Irrigation service requires a water deposit and water access fee based on meter size, payable at request. Tap fee may also apply.
Monthly minimum
Irrigation meters are subject to a monthly minimum water service fee based on meter size and calculated as 1,000 gallons of usage.
Garbage, Trash and Recycling on the Auburn Utility Bill
The Utility Billing FAQ says Auburn collects household garbage, yard waste and recycling from residences once each week. If you are trying to understand the total utility bill, do not look only at the water line; garbage service level and solid waste charges can change the total.
Curbside service
Current residential rate sheet lists curbside solid waste at $32.00 monthly.
Back door service
Current residential rate sheet lists back door solid waste at $69.50 monthly.
Pickup day
For neighborhood garbage/trash/recycling pickup day, call Environmental Services at 334-501-3080 or use the City garbage and recycling page.
Water Quality, Water Resource Management and CCR Reports
Water system scope
Auburn Water Division is responsible for inspection, maintenance and repair of about 320 miles of water mains, 2,680 fire hydrants, 6,000 water valves and 22,608 water meters.
CCR reports
Water Resource Management links Consumer Confidence Reports for drinking-water information.
Drought and watershed
Water Resource Management also provides watershed, drought status, sewer and Water Works Board resources.
Local Auburn Tips That Actually Help
Use the new 13-digit online ID
The City says all utility customers need a new online profile using the 13-digit Account ID – Customer ID. Set it up before your due date.
Night-drop payments post next business day
Night-drop is official, but payments placed after the start of the business day post the following business day. Do not place cash in the drop box.
Start/stop forms have timing rules
Requests received by 1 p.m. are usually same-day when possible. Same-day service after 3 p.m. may trigger an after-hours charge.
Separate bill lines before disputing
Your total can include water, sewer, garbage, late fee, delinquent fee, after-hours fee or tampering fee. Identify the line that changed first.
Auburn Utility Billing and Water Resource Management Map
Use this map for the Bailey-Alexander Complex at 1501 W Samford Ave. It is the listed Utility Billing Office / Water Resource Management location for in-person and mailed utility payment support.
Office / payment address
Bailey-Alexander Complex, 1501 W Samford Ave, Auburn, AL 36830.
Office hours
Monday–Friday, 7:30 a.m.–4:30 p.m., except City holidays.
Night-drop locations
Next to the drive-thru window and across from City Hall at 144 Tichenor Avenue. Do not leave cash.
Official Auburn Water and Utility Links Used in This Guide
Auburn Water Department FAQs
Where do I pay my Auburn AL water bill online?
Start from the official City of Auburn Pay Utility Bill page, then use the linked Customer Self Service utility billing portal at selfservice.auburnalabama.org/css.
What is the Auburn Utility Billing phone number?
Call the Utility Billing Office at 334-501-3050 for water and utility bill payment, account, balance, start/stop/transfer and service-order questions.
What email should I use for Auburn utility billing?
Use serviceorders@auburnal.gov for Utility Billing questions and written account or service-order follow-up.
Where is the Auburn Utility Billing Office?
The Utility Billing Office is at the Bailey-Alexander Complex, 1501 W Samford Ave, Auburn, AL 36830.
What are Auburn Utility Billing office hours?
Office hours are Monday through Friday, 7:30 a.m. to 4:30 p.m., except City holidays.
Can I pay my Auburn utility bill by phone?
Yes. The City says utility bill payment can be made by calling 334-501-3050. The online payments page says to select option 2 for phone payment.
What payment methods does Auburn accept?
The City lists cash, check, Mastercard, Visa and Discover. Automatic bank draft is also available through the UBO Automatic Draft Application.
What is the Auburn after-hours water issue number?
Call 334-501-3100 for after-hours non-emergency water issues, or report the issue through the Auburn FixIt app. For emergencies, call 911.
How do I start Auburn water, sewer and garbage service?
Use the Account Activation form or contact Utility Billing. Applicants must provide proper ID, deposits and the service charge. Requests received by 1 p.m. CST can usually be completed the same day except during peak work periods.
How do I stop Auburn utility service?
A written deactivation request is required. The City says deactivation requests are not accepted over the phone. Use the Account Closure form or visit Utility Billing.
Can Auburn adjust a high water bill after a leak?
Possibly. The City says customers may be eligible for a partial high-bill adjustment once every 18 months if eligible. Receipts and/or pictures are required, along with the High Bill Adjustment Request Form.
Does this page collect Auburn water payments?
No. This is an informational guide. Use official City of Auburn pages and the official Customer Self Service portal for live payments, balances, forms, fees and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.