Artesian Water Payment Guide – Bill Pay Made Easy (2026)
Need to pay your Artesian Water bill without searching through several pages? Artesian Water Company gives customers multiple official payment options, including online payment, e-Billing, phone payment, mail, office payment, and a Newark payment drop box.
This guide explains the official Artesian bill payment portal, Convenience Pay phone number, e-Billing benefits, mailing address, office payment location, customer service numbers, emergency contacts, and practical steps to avoid payment delays or wrong-account posting.
Quick answer: Pay your Artesian Water bill online through the official Payment Options page, by phone through Convenience Pay at 1-833-303-3773, by mail to Artesian Water, P.O. Box 15069, Wilmington, DE 19886-5069, or in person at 664 Churchmans Road, Newark, DE 19702.
Artesian Water bill payment options
People searching for “Artesian Water payment,” “Artesian Water bill pay online,” “Artesian Water phone payment,” or “Artesian e-Billing” usually need the official payment page first and the safest backup options second.
Artesian Water provides several official ways to pay. The best method depends on whether you want a quick one-time payment, online bill access, phone payment, mail payment, or in-person payment.
1) Pay online
Use Artesian’s official Payment Options page to access Convenience Pay for online payments. Convenience Pay is available 24 hours a day, 365 days a year.
Best for: fast online payment using card or electronic check.
2) Pay by phone
Artesian customers can pay by phone through Convenience Pay. Have your Artesian Account ID or phone number tied to your account ready before calling.
Convenience Pay: 1-833-303-3773
3) e-Billing
e-Billing lets customers securely view current and previous bills online and pay electronically through Artesian Online service.
Best for: paperless billing and easy bill history access.
4) Pay in person or mail
Payments can be made at the Newark office during business hours or mailed with the bill stub to Artesian Water’s payment P.O. Box.
Office: 664 Churchmans Road, Newark, DE 19702
How to pay Artesian Water bill online step by step
If this is your first time paying online, start from Artesian’s official website instead of searching random third-party payment pages. This helps make sure your payment is made through the proper bill-pay route.
Open the official Artesian Payment Options page
Go to the official Artesian payment page here: artesianwater.com/my-bills-services/payment-options/.
Choose Pay Online or e-Billing
Use Pay Online if you want to make a payment through Convenience Pay. Use e-Billing if you want to view current and previous bills and manage bills online.
Keep your Artesian account details ready
For phone payment, Artesian says you should have your Artesian Account ID or the telephone number associated with your Artesian account. The same details may be useful when paying online.
Choose your payment method
Convenience Pay accepts credit cards, ATM/debit cards with the Star or Pulse logo, and electronic checks from checking, savings, or money market accounts.
Review the convenience fee
Convenience Pay charges a convenience fee per transaction. Review the payment screen carefully before submitting so you know the full amount being charged.
Save your confirmation
After payment, save the confirmation number or receipt. Keep it until the payment appears on your Artesian Water account.
Emergency warning: Do not use bill payment or general email for emergency water issues. Artesian lists 800-332-5114 as its emergency and toll-free contact number.
Artesian Water payment fees, office hours, mail address, and contact details
The table below gives the key details most customers need before paying. On mobile, each row becomes a readable card so users do not need to scroll sideways.
| Payment item | Official detail | What you should do |
|---|---|---|
| Online payment | Convenience Pay, available 24/7/365 | Use the official Payment Options page and review any convenience fee before submitting. |
| Pay by phone | 1-833-303-3773 | Have your Artesian Account ID or account phone number ready. |
| Accepted online/phone methods | Credit card, eligible debit/ATM card, electronic check | Use electronic check if available and compare convenience fees before paying. |
| Convenience fee | Charged per transaction by Convenience Pay | Review the fee during checkout before confirming payment. |
| Mail payment | Artesian Water, P.O. Box 15069, Wilmington, DE 19886-5069 | Include your bill stub and mail early so it arrives before the due date. |
| Main office payment | 664 Churchmans Road, Newark, DE 19702 | Pay in person during office hours using cash, check, or money order. |
| Main office hours | Monday–Friday, 8:00 AM–4:30 PM | Avoid peak call times if you need customer service by phone. |
| Payment drop box | Left of the front doors at the Newark Main Office | Use after hours if you are paying by check or money order. |
How Artesian e-Billing works
Artesian’s e-Billing option is useful if you want to reduce paper bills and view bill history online. Artesian says e-Billing lets customers securely view current and previous bills and pay electronically from a bank account through Artesian Online service.
Use e-Billing if you want more control than a simple one-time payment. It is especially helpful for customers who want to check usage, compare past bills, or avoid missing a paper bill in the mail.
- Open the official Artesian Payment Options page.
- Select the e-Billing option from the billing/payment section.
- Register using your Artesian account details.
- Confirm your bill delivery and payment method preferences.
- Check current and previous bills online after enrollment.
- Keep paying normally until you confirm your e-Billing setup is active.
Practical advice: If your due date is close, online or phone payment is usually safer than mailing a check. If you mail a payment, include the bill stub and allow enough time for postal delivery.
Pay Artesian Water bill by phone, mail, office, or drop box
If online payment is not the best option, Artesian gives customers several official backup methods. Choose the method that gives enough time for the payment to be received and posted.
Pay by phone
Convenience Pay: 1-833-303-3773
Available 24 hours a day, 7 days a week, 365 days a year.
Pay by mail
Mail payment to:
Artesian Water
P.O. Box 15069
Wilmington, DE 19886-5069
Include your bill stub and use the envelope provided with your bill when possible.
Pay in person
Main Office:
664 Churchmans Road
Newark, DE 19702
Office accepts cash, check, and money orders during business hours.
Payment drop box
The drop box is located to the left of the front doors at the Newark Main Office.
Use after hours for non-cash payments when appropriate.
What to do if your Artesian Water bill is late
If your bill is already late, avoid slow payment methods and contact customer service if you are unsure about the current account status. Do not wait until a service issue becomes urgent.
- Use Artesian’s official online payment option if you need a faster payment method.
- Call Convenience Pay at 1-833-303-3773 if you prefer paying by phone.
- Call Artesian Customer Service at 302-453-6930 or toll-free at 800-332-5114 if you need help.
- Do not rely on mail if the due date is very close.
- Keep your receipt or confirmation number until the account updates.
Artesian Water customer service and office information
Artesian Water Company
Emergency / toll-free: (800) 332-5114
Delaware customer service: (302) 453-6930
Main Office / New Castle County: (302) 453-6900
Sussex Office: (302) 645-7751
Main Office:
664 Churchmans Road
Newark, DE 19702
Office mailing address:
P.O. Box 15004
Wilmington, DE 19850
Main Office hours: Monday–Friday, 8:00 AM–4:30 PM
Sussex County Office:
14701 Coastal Highway
Milton, DE 19968
Sussex Office hours: Monday–Friday, 8:30 AM–4:30 PM
Payment mailing address:
Artesian Water
P.O. Box 15069
Wilmington, DE 19886-5069
Official website: artesianwater.com
Map for Artesian Water Newark Main Office
If you need to pay in person or use the payment drop box, use the map below for the Newark Main Office at 664 Churchmans Road, Newark, DE 19702.
Frequently asked questions
How do I pay my Artesian Water bill online?
Go to Artesian Water’s official Payment Options page and choose the Pay Online option. Online payments are handled through Convenience Pay.
What is the Artesian Water phone payment number?
The Convenience Pay toll-free phone payment number is 1-833-303-3773. It is available 24 hours a day, 7 days a week, 365 days a year.
Does Artesian Water charge a convenience fee?
Yes. Artesian states that Convenience Pay charges a convenience fee per transaction for online and phone payments.
What payment methods does Artesian Convenience Pay accept?
Convenience Pay accepts credit cards, eligible ATM/debit cards with the Star or Pulse logo, and electronic checks from checking, savings, or money market accounts.
Where do I mail my Artesian Water payment?
Mail payment by check or money order with your bill stub to Artesian Water, P.O. Box 15069, Wilmington, DE 19886-5069.
Where can I pay Artesian Water in person?
You can pay in person at the Main Office, 664 Churchmans Road, Newark, DE 19702, during business hours.
Does Artesian Water have a payment drop box?
Yes. Artesian says the payment drop box is located to the left of the front doors at the Newark Main Office.
What are Artesian Water customer service hours?
Customer service representatives are available Monday through Friday, 8:00 AM to 4:30 PM.
What is the Artesian Water emergency phone number?
The emergency and toll-free number listed by Artesian Water is (800) 332-5114.
What is Artesian Water e-Billing?
e-Billing lets customers securely view current and previous bills online and pay electronically through Artesian Online service.
Official resources