Pay Hialeah Water Bill – Portal Login & Guest Pay (2026)
Need to pay your Hialeah water and sewer bill without using an old or wrong payment page? The City of Hialeah now uses Xpress Bill Pay to process online payments for Water & Sewer and Solid Waste bills.
This guide explains the official Hialeah water bill portal, account registration, phone payment steps, drive-through window, mail payment address, drop boxes, City Hall cashier option, Amscot cash payment option, and what to do if you need account balance or service help.
Quick answer: Pay your Hialeah water bill online through the City’s official Make Payments page using Xpress Bill Pay, by phone at 305-556-3800 and pressing option 2, by mail to 3700 W 4th Avenue, Hialeah, FL 33012, through the Public Works drive-through, at Amscot cash payment locations, or in person at City Hall Cashiers’ Office.
Hialeah water bill payment options
People searching for “Hialeah water bill pay,” “Hialeah water bill login,” “Hialeah Xpress Bill Pay,” or “Hialeah guest pay water bill” usually need the official city payment page first and the backup payment options second.
The City of Hialeah lists several official payment methods. Choose based on whether you want to pay online, pay by phone, mail a check, pay cash through Amscot, use the drop box, or get help in person.
1) Pay online
Use the official City of Hialeah Make Payments page. The city states that it has paired with Xpress Bill Pay for online Water & Sewer and Solid Waste bill payments.
Best for: online login, saved payment access, and bill presentation features.
2) Portal login / registration
If this is your first time using the online system, Hialeah says you must register. After registration, you can return using your username and password.
Best for: customers who want recurring access to their account.
3) Pay by phone
Call the customer service center and use the automated system. Select your preferred language, then press option 2 for Pay by Phone.
Phone: 305-556-3800, press option 2
4) Drive-through / in person
Hialeah lists a drive-through window at the Department of Public Works and a Cashiers’ Office at City Hall.
Public Works: 3700 W 4th Avenue, Hialeah, FL 33012
How to pay Hialeah water bill online step by step
If you are paying online for the first time, start from the official City of Hialeah website. Do not use the old CivicPay page or random third-party bill-pay results.
Open the official Make Payments page
Go to the City of Hialeah Make Payments page here: hialeahfl.gov/781/Make-Payments.
Choose Water & Sewer / Solid Waste payment
The City says Xpress Bill Pay processes online payments for Water & Sewer and Solid Waste bills. Follow the official link from the city page.
Register if this is your first time
Hialeah says first-time users must register for the online system. After registration, return later using your username and password.
Use account details from your bill
Keep your water bill nearby. Enter the customer/account information exactly as printed on the bill so the payment applies to the right account.
Review payment amount and method
Check the account balance, payment amount, payment method, and any fee shown by the payment processor before submitting.
Save your confirmation
After payment, save the confirmation number, screenshot, or receipt. Keep it until your account balance updates.
Account balance tip: Hialeah’s Account Balance instructions say you can call 305-556-3800, choose your language, press option 2 for Pay by Phone, enter the first 6 digits of your account number, then enter the 3 digits to the right of the dash.
Hialeah water bill phone, mail, drive-through, drop box, and office details
The table below puts the most useful Hialeah payment information in one place. On mobile, each table row becomes a readable card layout.
| Payment item | Official detail | What you should do |
|---|---|---|
| Online payment | Xpress Bill Pay through City Make Payments page | Start from the City’s official Make Payments page to avoid outdated payment links. |
| First-time online user | Registration required | Register first, then return later using username and password. |
| Pay by phone | 305-556-3800, option 2 | Use the automated system for account balance or phone payment. |
| Drive-through window | 3700 W 4th Avenue, 7 AM–5 PM, Monday–Friday | Use this for in-person payment without going inside the office. |
| Mail payment | 3700 W 4th Avenue, Hialeah, FL 33012 | Use the addressed envelope included with your bill when possible. |
| Amscot cash payment | Accepted at any Amscot location with account number | Bring your account number before paying cash at Amscot. |
| City Hall Cashiers’ Office | City Hall, 3rd Floor, 501 Palm Avenue, Hialeah, FL 33010 | Use for in-person cashier payment and city payment assistance. |
| Drop boxes | Two drop boxes at Department of Public Works | Use check or money order only; do not place cash in drop boxes. |
How Hialeah phone payment and account balance lookup works
Hialeah provides automated phone steps for account balance and phone payment. This is helpful if you do not want to log in online or if you only need to confirm the balance before paying.
- Call 305-556-3800.
- Select your preferred language.
- Press option 2 for “Pay by Phone.”
- Enter the first 6 digits of your account number, which are the numbers to the left of the dash.
- Enter the 3 digits to the right of the dash.
- Hang up after receiving your balance, or continue to pay by phone if you are ready.
- Remember that phone payment may require a fee.
Practical advice: If your due date is close, online payment or phone payment is usually safer than mailing a payment. If you use a drop box, use check or money order only and keep a copy of your payment details.
Pay Hialeah water bill by drive-through, mail, Amscot, City Hall, or drop box
If online payment is not the best option, Hialeah provides several official backup payment methods. Choose the method that fits your payment type and timing.
Drive-through payment
Department of Public Works
3700 W 4th Avenue
Hialeah, FL 33012
Open Monday through Friday, 7:00 AM to 5:00 PM.
Mail payment
Mail to:
3700 W 4th Avenue
Hialeah, FL 33012
Use the addressed envelope included with your bill when available.
Amscot cash payment
Cash payments are accepted at any Amscot location when you provide your account number.
Ask Amscot about any service fee before paying.
City Hall cashier
Cashiers’ Office:
City Hall, 3rd Floor
501 Palm Avenue
Hialeah, FL 33010
Use for in-person payment help at City Hall.
What to do if your Hialeah water bill is late
If your Hialeah water bill is already late or you are worried about interruption, do not rely on slow mail. Use the official online system, phone payment, or contact Water & Sewer Services.
- Use the official Make Payments page for current online payment access.
- Call 305-556-3800 and press option 2 for account balance or phone payment.
- Call 305-556-3800 for Water & Sewer Services questions.
- Use the drive-through window if you need an in-person payment option during business hours.
- Keep your confirmation number or receipt until your account updates.
City of Hialeah Water & Sewer contact information
City of Hialeah Department of Public Works
Water & Sewer / Customer Service: 305-556-3800
Pay by phone: 305-556-3800, press option 2
Public Works address:
3700 W 4th Avenue
Hialeah, FL 33012
Office hours: Monday–Friday, 8:30 AM–5:00 PM
Drive-through: Monday–Friday, 7:00 AM–5:00 PM
City Hall Cashiers’ Office:
City Hall, 3rd Floor
501 Palm Avenue
Hialeah, FL 33010
Main City phone: 305-883-5800
Official website: hialeahfl.gov/781/Make-Payments
Map for Hialeah Public Works payment office
If you need the drive-through window, drop box, or Public Works payment location, use the map below for 3700 W 4th Avenue, Hialeah, FL 33012.
Frequently asked questions
How do I pay my Hialeah water bill online?
Go to the City of Hialeah Make Payments page and use the official Xpress Bill Pay link for Water & Sewer and Solid Waste payments. First-time online users must register.
What is the official Hialeah water bill payment portal?
The official payment route starts from the City of Hialeah Make Payments page at hialeahfl.gov/781/Make-Payments, which links customers to Xpress Bill Pay.
Can I pay my Hialeah water bill by phone?
Yes. Call 305-556-3800, choose your language, and press option 2 for Pay by Phone.
Where do I mail my Hialeah water bill payment?
Mail payment to 3700 W 4th Avenue, Hialeah, FL 33012. Use the addressed envelope included with your bill when possible.
Where can I pay Hialeah water bill in person?
You can pay at the Department of Public Works drive-through window at 3700 W 4th Avenue, or at the City Hall Cashiers’ Office on the 3rd floor at 501 Palm Avenue.
Does Hialeah accept cash payments for water bills?
Yes. The City says cash payments are accepted at any Amscot location when an account number is provided.
Does Hialeah have water bill drop boxes?
Yes. The City lists two payment drop boxes at the Department of Public Works. Drop boxes accept check or money order only.
What are Hialeah Public Works payment hours?
The drive-through window is open Monday through Friday from 7:00 AM to 5:00 PM. Public Works office hours are listed as 8:30 AM to 5:00 PM.
How do I check my Hialeah water account balance by phone?
Call 305-556-3800, select your language, press option 2, enter the first 6 digits of your account number, then enter the 3 digits to the right of the dash.
Who do I call for Hialeah water and sewer questions?
Call Water & Sewer Services at 305-556-3800.
Official resources