Augusta Water Bill Pay – Pay Online, by Phone & In Person (2026)
If you need to pay your Augusta water bill quickly, Augusta Utilities lets customers pay online, make a one-time payment without registration, call customer service to make or discuss a payment, or visit one of the walk-in customer service offices.
This guide explains the official Augusta water and sewer payment options, current online payment fees, late-payment rules, office addresses, and the best way to handle a past-due bill before service is disconnected.
Quick answer: You can pay your Augusta water, sewer, or stormwater bill online through Augusta Water Utilities, pay by phone through customer service, or pay in person at the Walker Street or Peach Orchard Road customer service office.
Augusta water bill payment options
People searching for “Augusta water bill pay online,” “Augusta Utilities payment,” “Augusta sewer bill payment,” or “pay Augusta water bill by phone” usually want the official portal first and the backup payment options second. These are the main methods Augusta Utilities publishes for customers.
1) Pay online
Use the official Augusta Water Utilities account portal to view bills, pay online, review payment history, and manage more than one account.
Best for: fastest payments, account history, paperless billing, and automatic payments.
2) One-time pay without registering
If you do not want to create an account, Augusta also provides a one-time pay option for non-registered users.
Best for: quick guest payments without setting up a web profile.
3) Pay by phone
Augusta states that customers can make electronic check or credit card payments by phone and can call customer service for payment help.
Customer service: (706) 821-1851
4) Pay in person
You can visit either Augusta Utilities customer service location during normal business hours.
Locations: Walker Street office or Peach Orchard Road office.
How to pay Augusta water bill online step by step
If this is your first time using the Augusta Utilities portal, these steps will help you get the payment done quickly and avoid using the wrong site.
Go to the official Augusta Utilities payment page
Open the official online portal here: utilitiesbill.augustaga.gov.
Choose account login or one-time pay
If you already registered, sign in to your account. If not, you can use Augusta’s one-time pay option without creating a full web profile.
Find your account number from your bill
Have your latest utility bill nearby. Augusta’s registration page asks customers to use the account number shown on the bill.
Select your payment method
You can pay online using card or electronic check options available through Augusta’s payment system. Registered users can also set up automatic payments and paperless billing.
Review fees before submitting
Credit and debit card payments include a 2.95% fee with a $1.95 minimum charge per transaction. If you want to avoid card fees, electronic check is the better option.
Save the payment confirmation
After paying, save the confirmation page or receipt. Keep it until the payment appears on your Augusta Utilities account.
Tip: If your account is already delinquent or service has been disconnected, Augusta says all bills must be paid in full, including delinquent fees, before service issues are cleared.
Augusta water bill fees, late payments, and shutoff rules
Many people also search for “Augusta water bill late fee,” “Augusta Utilities shutoff,” and “Augusta reconnect fee.” These are the most important billing rules to know before your account becomes past due.
| Charge or rule | Amount / policy | What it means |
|---|---|---|
| Card processing fee | 2.95% of payment | Applies to credit and debit card payments made through Augusta’s online utility payment system. |
| Minimum card fee | $1.95 per transaction | The card fee has a minimum charge even on smaller payments. |
| Electronic check option | Available | Augusta says customers may continue using electronic check as an alternative payment method. |
| Penalty date | Generally 15 calendar days after billing date | The penalty date appears on the customer’s bill. |
| Late penalty | 10% of outstanding balance | A 10% penalty is applied to any outstanding balance remaining as of the penalty date. |
| Disconnection rule | Service may be discontinued | If the balance and penalty remain unpaid by the penalty date of the succeeding billing, service can be discontinued. |
| Delinquent fee after shutoff | $25 | Augusta states water will not be turned back on until all arrears are paid together with a delinquent fee of $25. |
Pay Augusta water bill by phone
Augusta’s utility FAQ says customers can make electronic check or credit card payments by phone. The city routes payment questions and water service issues through the Augusta Utilities customer service call center.
- Call (706) 821-1851.
- Have your account number ready before calling.
- Use this number to make or discuss a payment, start or stop service, or ask about payment arrangements.
- Customer service hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.
Practical advice: If your due date is close, online payment is usually the simplest route. If your bill is already delinquent, call customer service first so you understand whether penalties or shutoff status affect how the payment must be handled.
Pay Augusta water bill in person
If you would rather pay face to face, Augusta Utilities publishes two customer service office locations. Both locations use the same customer service phone number.
Walker Street office
Address: 452 Walker Street, Augusta, GA 30901
Also listed as: 452 Walker Street, Suite #100, Augusta, GA 30901-2915
Peach Orchard office
Address: 3463 Peach Orchard Road, Augusta, GA 30906
Also listed as: 3463 Peach Orchard Rd, Ste B, Augusta, GA 30906-5768
Office hours
Hours: Monday–Friday, 8:30 a.m.–5:00 p.m.
Closed weekends and city holidays.
Customer service
Phone: (706) 821-1851
For payments, service setup, payment arrangements, and general billing questions.
What to do if your Augusta water bill is late
If your bill is already past due, take action before the account moves further into the shutoff process. Augusta applies payments to the oldest outstanding balance first.
- Log in to the official Augusta Utilities portal and verify the current amount due.
- Pay as soon as possible if your account is still active.
- If you are more than one bill delinquent, Augusta’s FAQ says disconnection can occur after the penalty date.
- If service has already been disconnected, expect to pay all arrears plus the delinquent fee before reconnection.
- Call (706) 821-1851 if you need to discuss payment arrangements or your current account status.
Augusta Utilities contact information
Augusta Utilities Customer Service Call Center
Phone: (706) 821-1851
For all water service needs: start or stop service, make or discuss a payment, or set up payment arrangements.
Walker Street Office
452 Walker Street
Augusta, GA 30901
Peach Orchard Road Office
3463 Peach Orchard Road
Augusta, GA 30906
Hours: Monday–Friday, 8:30 a.m.–5:00 p.m.
After-hours emergency response: 706-842-3060
Water quality issues: (706) 821-8247
Map for Augusta in-person water bill payment
If you want to pay at the downtown office, use the map below for the Walker Street location.
Frequently asked questions
How do I pay my Augusta water bill online?
You can pay through the official Augusta Water Utilities portal at utilitiesbill.augustaga.gov. You can either sign in to a registered account or use the one-time pay option if you do not want to register.
Can I pay my Augusta water bill without creating an account?
Yes. Augusta’s payment page says non-registered users can make a one-time payment without signing up for a full account.
Can I pay my Augusta water bill by phone?
Yes. Augusta’s utility FAQ says electronic check or credit card payments can be made by phone. The main customer service number is (706) 821-1851.
Where can I pay my Augusta water bill in person?
You can pay at either customer service office: 452 Walker Street, Augusta, GA 30901, or 3463 Peach Orchard Road, Augusta, GA 30906.
What is the late fee for an Augusta water bill?
Augusta applies a 10% penalty to any outstanding balance remaining as of the penalty date shown on the bill.
When is the Augusta water bill penalty date?
Augusta says the penalty date is generally 15 calendar days after the billing date, and the exact penalty date appears on the customer’s bill.
What happens if my Augusta water bill remains unpaid?
If the balance and penalty remain unpaid by the penalty date of the succeeding billing, Augusta says service can be discontinued until all arrears are paid.
How much is the Augusta delinquent fee after shutoff?
Augusta states that water will not be turned back on until all arrears are paid together with a delinquent fee of $25.
What are Augusta’s online card payment fees?
Credit and debit card payments carry a 2.95% processing fee, with a minimum charge of $1.95 per transaction.
What number do I call for Augusta Utilities customer service?
The Augusta Utilities Customer Service Call Center number is (706) 821-1851.
Official resources