Kingsport Utilities Account & Payment Help
Use this guide to pay a City of Kingsport water/utility bill, use the new customer portal, re-enroll AutoPay, pay by phone, use Grace AI, pay at City Hall, start water service, understand rates, or handle a water/sewer emergency.
Every major task below includes the official Kingsport link, phone number, payment route, or address exactly where a customer needs it.
Start Here: What Do You Need To Do?
Use the official Kingsport bill-pay page and customer portal.
Pay water billRe-enroll through the new portal if you previously used bank draft or AutoPay.
AutoPay noteCall Customer Service or Grace AI at the main utility number.
Call 423-343-9860Use the new customer portal or contact Customer Service.
Start water serviceHow To Pay a Kingsport Water / Utility Bill Online
Open the official Kingsport bill-pay page
Start from the City’s official bill-pay page. It routes customers to the secure payment page for water/utility bills and other city payments.
Register or sign in through the new portal
Kingsport’s new Customer Information System lets customers pay bills, report issues, access account information, view bill images, create and track service requests, update customer records and receive communication.
Choose card, bank account or wallet payment
The City lists Visa, Mastercard, Discover, American Express, checking/savings account, PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay as online payment options.
Re-enroll AutoPay if you used bank draft before
The City’s transition notice says customers who pay via bank draft or AutoPay need to re-enroll through the new portal.
Save your confirmation
Keep the payment confirmation, payment method, amount and date. If the balance, due date or service status still looks wrong, contact Customer Service.
New Kingsport Customer Information System: What Changed?
New portal and app
Kingsport launched a new web portal and mobile app called Kingsport Utilities for account access, payments, service requests and customer records.
Read launch noticeAutoPay re-enrollment
If you paid by bank draft or AutoPay before the transition, you need to set it up again in the new portal.
Re-enroll in portalGrace AI phone support
Grace AI can help customers over the phone with payments, payment plans, balance checks and account updates.
Meet Grace AIKingsport Water Bill Payment Methods and Best Use
Choose the method based on speed, proof, fee and whether your account is normal, late or in transition after the new system launch.
| Payment method | Official detail | Best use | Official link / action |
|---|---|---|---|
| Online customer portal | Pay online with cards, checking/savings and digital wallets. | Best overall option for online payment, account access and AutoPay re-enrollment. | Pay online |
| AutoPay / bank draft | Bank draft and AutoPay customers must re-enroll through the new portal. | Good for ongoing payment, but only after confirming the new setup. | AutoPay notice |
| Phone payment | Make secure payments 24/7 by calling the automated phone system at 423-343-9860. | Useful when you need balance, due date or phone-based payment help. | Call 423-343-9860 |
| Grace AI | Grace AI can make a payment, arrange a payment plan, check balance and update account information. | Good for phone support without waiting for a live representative. | Grace AI info |
| CVS, Walgreens, Dollar General | Use the Kingsport Utilities app, choose “$Cash,” get a barcode and pay at checkout. $2.95 fee applies. | Cash/retail users who can access the mobile app barcode. | Retail payment steps |
| Walmart | Use Walmart Bill Pay at the Money Center or financial service desk. Provide utility account number and amount. $2.95 fee applies. | Cash, debit or UCard payment at Walmart. | Walmart instructions |
| City Hall | Pay at 415 Broad St., Monday–Friday, 8:00 AM–5:00 PM. | In-person help, receipt support or account questions. | Customer Service |
| Use the return envelope or mail to City of Kingsport, P.O. Box 880, Kingsport, TN 37662. | Non-urgent payment only; allow mailing time. | Mail instructions |
Pay by Phone and Use Grace AI
Automated phone payment
Call 423-343-9860 for secure 24/7 automated phone payment.
Call 423-343-9860Grace AI tasks
Grace AI can help make a payment, arrange a payment plan, check balance and update account information.
Grace AI detailsHave these ready
Keep your utility account number, service address, payment method and latest bill nearby before calling.
Customer Service pagePay at CVS, Walgreens, Dollar General or Walmart
CVS, Walgreens and Dollar General
- Open the Kingsport Utilities app.
- Select “$Cash” as the payment method.
- Choose your preferred retail location.
- Receive a unique barcode.
- Bring the barcode to checkout and pay.
- A $2.95 transaction fee applies.
Walmart Bill Pay
- Visit Walmart Money Center or financial service desk.
- Ask to pay with Walmart Bill Pay.
- Provide your utility account number.
- Tell the associate the amount to pay.
- Pay with cash, debit or UCard.
- A $2.95 transaction fee applies.
Pay at City Hall, Kiosk or Drop Box
Customer Service counter
Pay at 415 Broad St., Monday–Friday, 8:00 AM–5:00 PM.
Customer Service location24/7 self-service kiosk
The self-service kiosk is at 415 Broad St., Drive-thru Lane 1, accessible from New St.
Kiosk detailsDrop box
The drop box is at 415 Broad St., Drive-thru Lane 2, accessible from New St.
Drop box detailsStart Kingsport Water or Sewer Service
Use the Customer Portal or contact Customer Service
The City says residents can start service through the customer portal and can call 423-343-9860 with account setup questions.
Know the in-person option
For in-person setup, Customer Service is located at 415 Broad Street, Suite 121, Kingsport, TN 37660.
Prepare account information
Have the service address, applicant contact information, move-in date, ID details and any owner/tenant documentation ready before starting the request.
Kingsport Billing Cycle and Due-Date Timing
Five bill-processing groups
Bills are processed five times per month based on location, so different areas receive bills and due dates at different times.
Billing cycle detailsMail envelope
Your utility bill should include an addressed envelope for mailing payment.
Mail payment instructionsKingsport Water and Sewer Rates Explained
A Kingsport utility bill can include base charges and usage charges. Outside-city customers pay different rates than inside-city customers.
| Rate item | Inside City | Outside City | Why users care |
|---|---|---|---|
| Water base charge, 5/8" meter | $10.72 per month | $21.45 per month | Base charge applies before usage charges. |
| Water base charge, 1" meter | $19.08 per month | $38.16 per month | Larger meters have higher base charges. |
| Water usage, 500–70,000 gallons | $2.87 per 1,000 gallons | $5.75 per 1,000 gallons | This is the normal usage-rate range for many accounts. |
| Water usage over 70,000 gallons | $2.53 per 1,000 gallons | $5.05 per 1,000 gallons | Large-volume usage is billed at a different rate. |
| Sewer base charge | $10.03 per month | $15.08 per month | Sewer base charge can appear even when water usage is low. |
| Sewer usage | $11.02 per 1,000 gallons | $16.52 per 1,000 gallons | Sewer usage applies to all usage over 1,000 gallons. |
Water, Sewer or Stormwater Emergency Contacts
Water/sewer/stormwater emergency
For water, sewer or stormwater emergencies, call 423-229-9416.
Call 423-229-9416Non-emergency issue
Use ConnectKingsport for non-emergency issues such as local service concerns that do not require immediate Police, Fire or emergency response.
ConnectKingsport portalKingsport Water Bill Tips Users Actually Need
Re-enroll AutoPay before the due date
The new CIS transition is the biggest practical issue for existing customers. Log in early and confirm AutoPay or bank draft instead of assuming it carried over.
Use the app for retail cash payment
CVS, Walgreens and Dollar General payments require a barcode generated from the Kingsport Utilities app, not just your paper bill.
Know your billing group
Kingsport processes bills five times per month by location, so a neighbor across town may not have the same bill date or due date.
For payment plans, call Grace AI or Customer Service
Grace AI can help arrange a payment plan over the phone, but keep confirmation details and follow the schedule exactly.
Which Kingsport Utility Payment Option Should You Use?
This helper is informational. Use the official City portal or Customer Service for live balance, payment status, AutoPay, payment plans, service setup and emergencies.
Kingsport Customer Service Map and Visit Planning
Use this map for general orientation. Verify holiday closures and current counter service before visiting.
Customer Service office
415 Broad Street, Suite 121, Kingsport, TN 37660.
Office hours
Monday–Friday, 8:00 AM–5:00 PM, closed on major holidays.
Bring with you
Utility bill, account number, payment method, ID, service address and any payment-plan or service-request notes.
Official Kingsport Utility Links Used in This Guide
Kingsport Water Bill Payment FAQs
Where do I pay my City of Kingsport water bill online?
Use the official Kingsport bill-pay page at https://www.kingsporttn.gov/billpay. It routes customers to the secure customer portal for water/utility bill payment.
What phone number do I call for Kingsport utility billing?
Call Customer Service at 423-343-9860. The same number is also listed for secure 24/7 automated phone payments.
Do I need to re-enroll AutoPay?
Yes, if you paid by bank draft or AutoPay before the new Customer Information System transition, the City says you need to re-enroll through the new portal.
What payment methods does Kingsport accept online?
The City lists Visa, Mastercard, Discover, American Express, checking or savings account, PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay.
Can I pay my Kingsport utility bill at CVS, Walgreens or Dollar General?
Yes. Use the Kingsport Utilities app, select “$Cash,” choose a retail location, generate a barcode and pay at checkout. A $2.95 transaction fee applies.
Can I pay my Kingsport water bill at Walmart?
Yes. Use Walmart Bill Pay at the Money Center or financial service desk, provide your utility account number and payment amount, and pay with cash, debit or UCard. A $2.95 transaction fee applies.
Where is Kingsport Customer Service located?
Customer Service is at 415 Broad Street, Suite 121, Kingsport, TN 37660. Office hours are Monday through Friday, 8:00 AM to 5:00 PM, excluding major holidays.
Where do I mail a Kingsport water bill payment?
Use the return envelope included with your bill. If you do not have it, mail payment to City of Kingsport, P.O. Box 880, Kingsport, TN 37662.
How often does Kingsport bill water/sewer service?
All meters are read and billed each month. Bills are processed five times per month by location, so due dates vary across areas.
Who do I call for a Kingsport water, sewer or stormwater emergency?
For water, sewer or stormwater emergencies, call 423-229-9416. If after hours, call 423-246-9111.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.