Bay City MI Utility Bill & Water Help
Need to pay a City of Bay City, Michigan utility bill or solve a water/sewer account issue? This guide gives the official payment portal, shutoff-payment rule, payment fees, phone numbers, office address, water/sewer rates, new-service help, leak/high-bill checks and emergency contact routes in one scan-friendly page.
Do This First If You Just Want To Pay
Use the authorized PSN portal for City of Bay City, MI Utility.
Open PSN portalChange payment date to today, then call 989-894-8104 option 7 with the confirmation number immediately.
Call billingUtility payments are accepted weekdays at 301 Washington Avenue, Suite 106.
Payment optionsFor low/no pressure, main break, discolored water, odor or meter leak, call Water Distribution.
Call 989-894-8321How To Pay a Bay City MI Utility Bill Online
Open the authorized payment portal
Use the City’s official online payment page or the authorized PSN portal for City of Bay City, MI (Utility). The portal offers login, account creation, Quick Pay and registration.
Choose Quick Pay or register
Quick Pay is best for one payment. Register if you want electronic payment history, balance due, saved methods, multiple billing accounts or Auto-Pay/recurring payments.
Review the payment fee
Official instructions list third-party fees: $1.00 for e-check/e-savings, 2.75% for credit/debit card, plus 50¢ if a card payment is less than $100. Automated phone payments add a 95¢ transaction fee.
Handle shutoff notices differently
If the bill is on a shutoff notice, do not only submit payment. Change the payment date to today, then call Utility Customer Service immediately with the confirmation number.
Save proof until it posts
Keep the confirmation number, date, amount, account number, payment method and screenshot. The City says online payments may take up to five business days to process.
Bay City Utility Payment Options and Fees
| Payment route | Official detail | Best for | Important warning |
|---|---|---|---|
| Online PSN portal | Authorized payment portal for City of Bay City, MI Utility. Supports login, Quick Pay, registration and payment history. | Fast online payment and digital receipt. | Payments may take up to five business days to process. |
| E-check / e-savings | City online instructions list a $1.00 third-party service fee. | Customers who want a lower fee than card payment. | Verify routing/account details before submitting. |
| Credit / debit card | 2.75% fee; if payment is less than $100, fee is 2.75% plus 50¢. | Customers who prefer card payment and accept the fee. | Check fee screen before submit; avoid duplicate attempts if the page is slow. |
| PayPal / PayPal Credit / Venmo | PSN portal lists PayPal brands with a 2.75% fee. | Customers who prefer wallet payment options. | Still save the PSN receipt and account proof. |
| Automated phone payment | City instructions list an additional 95¢ transaction fee for IVR automated phone payments. | Customers who cannot or do not want to pay online. | If shutoff risk exists, call Utility Customer Service after payment. |
| In-person payment | Utility Customer Service accepts payments 7:00 a.m.–5:00 p.m. weekdays at 301 Washington Avenue. Payment-only window is open 8:15 a.m.–5:00 p.m. | Customers who want direct delivery or in-person assistance. | Bring the bill; City FAQ says payment-only window needs the billing statement. |
| Mail payment | Mail payment is listed as an available payment option. | Non-urgent check payment. | Mail early; do not use mail for urgent shutoff risk. |
| Drop boxes | Payment drop boxes are located inside and outside the building. | After-hours check/money-order drop-off. | Do not assume same-day posting for urgent accounts. |
| Automatic bank draft | Automatic bank draft is available; contact Utility Customer Service at 989-894-8104, option 7. | Customers who want recurring payment from checking/savings. | Confirm enrollment is active before stopping manual payments. |
PSN Portal: Quick Pay, Account Registration and Auto-Pay Tools
Use Quick Pay when…
- You only need one payment today.
- You have the correct account or billing details.
- The service address matches your bill.
- You do not need history or saved methods.
Register when…
- You want electronic payment history.
- You want to view balance due.
- You manage multiple billing accounts.
- You want Auto-Pay or recurring payments.
Before using portal
- Confirm it says City of Bay City, MI Utility.
- Match account and service address.
- Review third-party fee.
- Save confirmation before closing page.
Bay City Utility Billing Phone, Office and Hours
Utility billing
989-894-8104, option 7
Use for utility bill questions, payment confirmation, automatic bank draft and customer account support.
Customer Service office
301 Washington Avenue, Suite 106
Bay City, MI 48708.
City hours
8:00 a.m.–5:00 p.m.
General City hours. Utility payments accepted weekdays 7:00 a.m.–5:00 p.m.; payment-only window 8:15 a.m.–5:00 p.m.
Main City phone
989-894-8200
Use for general City routing if you are not sure which department handles the issue.
Paying on a Shutoff Notice: Exact Steps
Do not treat a shutoff notice like a normal bill. Bay City’s online payment instructions say to change the date on the payment screen to today. If you do not change the date, the payment will not be processed in time to prevent service from being turned off. After payment, call Utility Customer Service immediately at 1-989-894-8104, option 7, and provide the online confirmation number.
Read the shutoff notice
Check required amount, deadline, account number, service address, shutoff date and the official contact instructions.
Pay through official portal
Use the authorized PSN portal linked from BayCityMI.gov. Do not use a third-party lookalike payment page from search ads.
Change the date to today
This step matters because the official instructions say not changing the date can keep payment from processing in time to prevent shutoff.
Call with confirmation
Immediately call 989-894-8104 option 7 and provide the online confirmation number. Keep the representative name/time if available.
Automatic Bank Draft and Recurring Payment Options
Automatic bank draft
The City says automatic bank draft payment is available. Contact Utility Customer Service at 989-894-8104, option 7, for details.
PSN Auto-Pay
The authorized payment portal says registered users can set up Auto-Pay and recurring payments.
Do not assume it is active
Keep paying manually until enrollment is confirmed. Check due date, fee, bank/card method and whether the current bill still needs payment.
Start Utility Service, Stop Service or Schedule Final Reads
New service
Use Utility Customer Service for establishing service. Call 989-894-8104 option 7 or visit 301 Washington Avenue, Suite 106.
Moving out
Utility Customer Service schedules final reads and handles customer-service inquiries related to account closing and billing.
Multiple utilities
Bay City Utility Customer Service handles meter reading, electric billing, water/sewer billing, credit and collections.
Bay City Water and Sewer Rate Details That Affect Bills
Use this section when the bill looks different from a previous month. Bay City utility bills can include water volume, water customer charge, service pipe lead abatement charge, purchased water cost adjustment, sewer customer charge, sewer commodity charge and late-payment penalty.
| Rate / charge | Official detail shown by Bay City | Why it matters |
|---|---|---|
| Water commodity charge | $5.48 per CCF effective 2/1/2025. | Usage changes directly affect the water-volume part of the bill. |
| Water customer charge | 5/8-inch meter monthly customer charge listed at $21.80; larger meters cost more. | Fixed meter-size charges appear even with low water use. |
| Lead abatement charge | $2.00 per billing dedicated to replacing the City portion of existing lead service pipes. | Small fixed line item that can appear separate from usage. |
| Purchased Water Cost Adjustment | $0.08 per CCF on bills after February 1, 2023, adjusted with approved purchased-water cost changes. | Another usage-linked charge that can affect high-use bills. |
| Sewer commodity charge | $6.83 per CCF effective 2/1/2025 for all bills. | Sewer can be a major part of the total when water use rises. |
| Sewer customer charge | 5/8-inch meter in-city monthly customer charge listed at $25.54; larger meters cost more. | Fixed sewer charges can make a bill look high even with modest use. |
| Late payment penalty | 2% of unpaid balance, not compounded, net of taxes. Senior-citizen grace-period language may apply under specific conditions. | Past-due accounts can grow even if water use is normal. |
Water Problems, Sewer Backup and Emergency Routing
Water Distribution
989-894-8321
Use for discolored water, odor, meter leaking, low/no pressure, broken water main and shut-water-service routing.
Sewer backup / odor
989-894-1200
Use for sewer odor, backup or sewer repair routing.
Water Distribution office
1645 Marquette Avenue
Bay City, MI 48706.
Water fax
989-894-8362
Listed on Water Distribution/Metering contact details.
| Problem | Call / route | Tell them |
|---|---|---|
| Water pressure low or no water | Water Distribution: 989-894-8321. | Service address, when it started, neighbors affected and whether any work is visible nearby. |
| Water main broken | Water Distribution: 989-894-8321. | Exact location, street flooding, water coming from road/ground and nearby hazards. |
| Water meter leaking | Water Distribution: 989-894-8321. | Inside/outside meter location, leak severity and photos if safe. |
| Discolored water or odor | Water Distribution: 989-894-8321. | Color, smell, hot/cold side, first noticed time and whether neighbors are affected. |
| Sewer backup, odor or repair issue | Sewer Maintenance: 989-894-1200. | Fixture/location affected, backup timing, basement involvement and whether multiple drains are affected. |
High Bay City MI Utility Bill Checklist
Bay City utility bills may include electric, water, sewer and other account charges. A high total is not always caused by water usage alone.
Check water leaks
- Running toilet or bad flapper.
- Dripping faucet.
- Outdoor spigot or hose leak.
- Water heater / softener issue.
- Basement, crawlspace or meter-area leak.
Separate bill lines
- Water volume charge.
- Water customer charge.
- Lead abatement charge.
- Sewer customer and commodity charge.
- Electric, prior balance or late penalty.
Call prepared
- Account number.
- Service address.
- Current and previous bill.
- Usage in CCF.
- Repair date, photos or plumber notes.
| Bill symptom | Likely reason | Best next step |
|---|---|---|
| Water and sewer both increased | Higher water use often increases sewer charges too. | Compare CCF usage and inspect for leaks. |
| Total bill high but water normal | Electric, sewer, fixed customer charge, prior balance or late penalty may be driving the total. | Separate each line item before calling. |
| High after a move-in | Prorated bill, final read issue, deposit, previous usage period or account setup timing. | Ask Utility Customer Service to explain the first bill and billing dates. |
| Property was vacant but usage continued | Hidden leak, running toilet, water softener, open spigot or unauthorized use. | Check meter, shutoffs and property plumbing; call Water Distribution for meter/water issue help. |
Utility Assistance and Past-Due Support
Official direction: Bay City Utility Customer Service says staff work with local agencies that provide financial assistance for utility bills when financial support is available. This assistance has helped families with co-payments, deposits and restoration of service. The City directs customers to download assistance applications from the Forms Page.
Ask early
Call 989-894-8104 option 7 before the account reaches shutoff risk. Assistance and agency funding may depend on timing and eligibility.
Use City forms
Check Utility Customer Service Forms for applications and documents tied to assistance, service and account support.
Call 211
Bay City’s contact list references 211 Northeast Michigan Call Center for resources including utilities, housing, food and other help.
Do Not Confuse City of Bay City With Bay County Water & Sewer
| Your bill says | Use this official route | Phone / office clue |
|---|---|---|
| City of Bay City, MI Utility | BayCityMI.gov Utility Bill Payments or PSN authorized City utility portal. | Utility Customer Service: 989-894-8104 option 7. Office: 301 Washington Avenue, Suite 106. |
| Bay County Department of Water and Sewer | BayCountyDWSMI.gov and its current payment site. | Office: 3933 Patterson Rd., Bay City, MI 48706. Phone: 989-684-3883. Pay by phone: 888-217-8347. |
| Apartment, landlord or property manager | Use lease/payment instructions and request written proof showing how official utility charges are calculated. | Do not pay the City directly unless the account and service address match your responsibility. |
Bay City Utility Customer Service Map and Visit Planning
Use the map for the City of Bay City, Michigan Utility Customer Service location. Verify hours and accepted payment types before visiting, especially around holidays.
Utility Customer Service
301 Washington Avenue, Suite 106, Bay City, MI 48708.
Bring this
Current bill, account number, service address, ID if needed, payment confirmation, shutoff notice, and repair/leak notes if relevant.
Payment window reminder
Utility payments accepted weekdays 7:00 a.m.–5:00 p.m.; payment-only window 8:15 a.m.–5:00 p.m.
Official Bay City MI Utility Links Used in This Guide
Bay City Water Department FAQs
Where do I pay a City of Bay City, Michigan utility bill online?
Use the authorized PSN portal for City of Bay City, MI Utility, or start from the official BayCityMI.gov Utility Bill Payments page.
What is the Bay City utility billing phone number?
Call Utility Customer Service at 989-894-8104, option 7, for utility bill questions, payment confirmation, automatic bank draft and customer account help.
Where is Bay City Utility Customer Service located?
Utility Customer Service is located at 301 Washington Avenue, Suite 106, Bay City, MI 48708.
What are Bay City utility payment office hours?
The City says Utility Customer Service accepts payments from 7:00 a.m. to 5:00 p.m. weekdays at 301 Washington Avenue. The payment-only window is open from 8:15 a.m. to 5:00 p.m.
What fees apply to Bay City online utility payments?
Bay City’s online payment instructions list a $1.00 fee for e-check or e-savings, 2.75% for credit/debit card, 2.75% plus 50¢ for card payments under $100, and an additional 95¢ transaction fee for IVR automated phone payments.
What should I do if I am paying on a shutoff notice?
Change the date on the payment screen to today, make the payment through the official route, then immediately call 989-894-8104 option 7 with the online confirmation number to help prevent shutoff.
How long can online payments take to process?
The official online payment instructions say it may take up to five business days to process your payment.
Who do I call for low water pressure, discolored water or a water main break?
Call Bay City Water Distribution at 989-894-8321 for low/no pressure, discolored water, odor, water meter leak, shut-water-service routing or broken water main issues.
Who do I call for sewer backup or sewer odor?
Call Sewer Maintenance at 989-894-1200 for sewer odor, backup or sewer repair issues.
What is Bay City’s current water commodity rate?
The official Water & Sewer Rates page lists the water commodity charge at $5.48 per CCF effective February 1, 2025.
Is Bay City Utility the same as Bay County Department of Water and Sewer?
No. City of Bay City Utility and Bay County Department of Water and Sewer are different payment/service routes. Match the payee name, office address and account number printed on your bill before paying.
Is WaterBillsPay.org the official Bay City website?
No. This is an independent informational guide. Use BayCityMI.gov and the authorized payment portal for live balances, payments, fees, service status and official instructions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.