Baltimore Water Bill Pay & Leak Help
Use this guide when you need the official Baltimore City water bill portal, account lookup, phone payment, ACH fee-free payment, Paymentus AutoPay, Water4All, PromisePay, high-bill review, leak adjustment, rates, 311 water emergency routing, or DPW customer support details.
Short path: pay at pay.baltimorecity.gov/water, use your 11-digit account number or exact service address, call 866-377-0765 for phone payment, call 410-396-5398 for billing review, and call 311 for Baltimore City water emergencies.
Fastest Answer for Each Baltimore Water Bill Task
Use the official City water lookup page. Search by 11-digit account number or exact service address.
Open water lookupUse Paymentus Customer Payment Portal for AutoPay, wallet, Pay by Text and reminders.
Open PaymentusPromisePay offers interest-free payment plans for water bill balances of $50 or more.
Find a planWater4All may help Baltimore City households below 200% of the Federal Poverty Level.
Apply Water4AllOfficial Baltimore Water Bill Routing
| User need | Correct official route | Have ready | Important detail |
|---|---|---|---|
| Look up or pay a water bill | Baltimore City Water payment lookup. | 11-digit account number or exact service address from top of bill. | Use abbreviations exactly as shown: West = W, North = N, Street = St, Drive = Dr. |
| Pay by telephone | Call 866-377-0765. | City Billing Account Number, payment amount, card details or ACH routing/account number. | Credit card and non-ACH utility payments have a flat fee; ACH has no charge. |
| Set AutoPay / eBill / Pay by Text | Paymentus Customer Payment Portal. | Account number, email, payment method and security details. | Paymentus lets customers set AutoPay, payment reminders, wallet and Pay by Text. |
| Monitor usage and billing | DPW Customer Self-Service Portal. | Account activation details from water bill. | Use this for monitoring water consumption and billing tools. |
| Billing review / meter investigation | Customer Support and Services: 410-396-5398. | Account number, service address, bill period, usage concern, repair proof if any. | Use this for higher-than-normal bills, billing questions and water bill review routing. |
| Rates and Revenue | Rates and Revenue: 410-396-5533. | Account number, property type, meter size, current bill. | Useful for rate, fee, meter size and bill charge questions. |
| Water emergency in Baltimore City | Call 311. | Exact location, visible water, hazard, cross street, callback number. | For water main breaks, no water, discolored water, hydrant leaks or urgent City-side water issues. |
How to Pay a Baltimore Water Bill Online
Open the official water lookup page
Go to pay.baltimorecity.gov/water. Avoid unofficial bill-payment pages that are not linked from Baltimore City.
Search by account or service address
Enter the 11-digit account number or the service address exactly as it appears on the top portion of your water bill. Use address abbreviations like W, N, St and Dr.
Choose ACH if you want no fee
The City payment page lists no charge for electronic checks / ACH. Have your bank routing and account number ready.
Save confirmation
Keep your confirmation number, payment date, amount, account number and payment method. If the account is delinquent, contact Customer Support after paying.
Baltimore Water Bill Payment Options and Fees
| Payment method | Official detail | Best for | Fee / warning |
|---|---|---|---|
| Online ACH / eCheck | Pay through the City online water payment system. | Customers who want to avoid card fees. | No charge for electronic checks / ACH. |
| Online card or other non-ACH method | Pay through the online payment portal. | Fast online payment when fee is acceptable. | Flat $2.39 fee for water paid by credit card and other payment methods except ACH. |
| Phone payment | Call 866-377-0765. | Customers who prefer phone payment or need IVR payment. | Have account number, amount and card or ACH details ready. |
| Mail payment | Make check payable to Director of Finance. | Non-urgent check or money order payments. | Mail water payments to City of Baltimore Bureau of Revenue Collections, P.O. Box 17535, Baltimore, MD 21297-1535. |
| In-person payment | Pay at Abel Wolman Municipal Building or Walmart / MoneyGram locations. | Customers needing walk-in payment. | Abel Wolman Municipal Building: 200 Holliday Street, Baltimore, MD 21202; hours 8:30 a.m.–4:30 p.m., Monday–Friday. |
| AutoPay | Set up in the Paymentus Customer Payment Portal. | Customers who want automatic payment on the bill due date. | Paymentus emails 2–4 days before the payment is charged. AutoPay button should show active in the portal. |
Paymentus vs DPW Customer Self-Service Portal
Paymentus Customer Payment Portal
Use Paymentus to register, pay multiple accounts, set AutoPay, add wallet payment methods, receive eBill, use Pay by Text, receive payment reminders and save IVR payment methods.
DPW Customer Self-Service Portal
Use the DPW portal to monitor water consumption, billing and account details. It is the better route when your intent is usage review, not only payment.
Baltimore Water Billing Phone, Address and Office Details
Billing review
410-396-5398. Use for billing questions, higher-than-normal bills, meter investigation and Customer Support routing.
Phone payment
866-377-0765. Have City Billing Account Number and payment details ready.
In-person payments
Abel Wolman Municipal Building, 200 Holliday Street, Baltimore, MD 21202.
Office hours
In-person payment office hours are listed as 8:30 a.m.–4:30 p.m., Monday–Friday.
Useful Baltimore water contacts
Water payment phone: 866-377-0765 Billing / DPW support: 410-396-5398 Rates & Revenue: 410-396-5533 Water4All: 410-396-5555 PromisePay: 410-779-9808 Baltimore City water emergencies: 311Baltimore Water, Sewer and Stormwater Rates: What to Know
Usage unit
Baltimore water and sewer consumption is measured in CCF. One CCF equals 100 cubic feet, or about 748 gallons.
Meter size matters
Water and sewer rates and some fees are based on water meter size at the property. A larger meter can mean higher fixed charges.
Stormwater is separate
Monthly utility charges can include water, sewer, stormwater, infrastructure fees and other mandated charges. Do not judge a bill only by water use.
Water4All, PromisePay and Help Paying Baltimore Water Bill
Water4All discount
Baltimore City residential households with income below 200% of the Federal Poverty Level may be eligible. The program calculates an annual water/sewer affordability amount based on household income.
Tenants can apply
Water4All can help account holders through bill credit. Eligible tenants who are not account holders may receive the subsidy by check within 90 days after approval.
PromisePay plans
Baltimore DPW works with PromisePay to offer interest-free payment plans for water bill balances of $50 or more.
Assistance decision guide
| Situation | Best first route | Useful contact |
|---|---|---|
| You need ongoing affordability help. | Apply for Water4All. | 410-396-5555 or Water4All@baltimorecity.gov. |
| You are behind but can pay over time. | Use PromisePay payment plan. | 410-779-9808 or baltimore.promise-pay.com. |
| Your bill is high because of a repaired leak. | Request water and sewer adjustment. | DPW Customer Support: 410-396-5398. |
| You need paper Water4All application help. | Call or visit Community Action / Water4All route. | 410-396-5555. |
Higher Than Normal Baltimore Water Bill: What to Check First
Toilets and faucets first
DPW says leaking toilets and faucets are the most common reason for higher water bills. A silent toilet leak can run continuously without obvious sound.
Check consumption, not only dollars
Compare CCF usage, meter size charges, sewer consumption, stormwater, old balance, rate changes and any estimated or adjusted charges.
Request review
If the bill still looks wrong, contact DPW Customer Support at 410-396-5398 for review or meter investigation routing.
Stop all water use
Turn off faucets, toilets, washing machine, dishwasher, irrigation and outside hose bibs. Make sure no fixture is intentionally using water.
Check toilets with dye
Put food coloring in the toilet tank and wait without flushing. If color enters the bowl, the toilet is leaking.
Look for hidden private-side leaks
Check water heater, humidifier, basement, crawl space, outside line, irrigation, washer hoses, meter area and damp ground.
Repair first, then request adjustment
For a leak-related adjustment, fix the leak, keep proof of repair and submit the adjustment request within the City’s deadline.
Water and Sewer Adjustment Request After a Leak
| Adjustment item | Official detail | What to do |
|---|---|---|
| Who can request | Property owner or authorized person designated by the property owner. | Make sure the request comes from the proper person or includes authorization. |
| Deadline | Adjustment request must be submitted within 60 days of the bill being issued. | Do not wait for the next billing cycle if the current bill reflects the leak. |
| Leak must be repaired | DPW review is for leaks that have been identified and fixed. | Keep plumber invoice, parts receipt, photos and repair date. |
| Form route | Use the “Water and Sewer Adjustment Request” process. | Submit the form to DPW Customer Support and Services with required documentation. |
| Not guaranteed | A request does not automatically mean a credit will be issued. | Continue watching due dates and payment-plan options while review is pending. |
Baltimore Water Emergency, No Water and Maintenance Routing
Baltimore City water issue
Call 311 for Baltimore City water main breaks, no water, leaking hydrant, water in street, pressure issues or discolored water concerns.
Baltimore County customers
Some Baltimore County water service issues are routed differently. DPW maintenance FAQ lists 410-396-5352 for Baltimore County customer information and assistance.
Life-safety danger
Call 911 first if water is creating immediate safety danger, electrical hazard, major roadway hazard, injury risk or building emergency.
What to report when calling 311
- Exact address or nearest cross street.
- Issue type: water main break, no water, low pressure, hydrant leak, discolored water, sinkhole or street flooding.
- Whether water is entering a home, basement, business, roadway or storm drain.
- Any traffic, pedestrian, electrical or property-damage danger.
- Your name, phone number and whether crews can access the property if needed.
New Water Account, Meter Request and Service Changes
New account procedures
For new account procedures, DPW routes customers to Water Meter Request resources and Rates and Revenue support.
Meter-related questions
Rates and fees are tied partly to meter size. Property owners may need meter-size review or meter request routing for new service or changes.
Who to call
Rates and Revenue section: 410-396-5533. Billing/customer support: 410-396-5398.
Local Baltimore Tips That Prevent Water Bill Problems
Use ACH if avoiding fees matters
Baltimore’s online payment page lists no charge for ACH/eCheck, while utility payments by card and other non-ACH methods have a flat $2.39 fee.
Search address exactly like the bill
The water lookup system asks for the service address as it appears on the top portion of the bill. Abbreviations matter.
Fix leaks before filing adjustment
Leak adjustment review is strongest after the leak has been repaired and you have written proof, invoices, photos and dates.
Separate Paymentus and DPW portal
Paymentus is best for payments, AutoPay and reminders. DPW Customer Self-Service is better for water consumption and billing monitoring.
Apply for help before shutoff risk
Water4All and PromisePay work best when you act before shutoff, lien, tax-sale or collection risk becomes urgent.
City vs County routing can differ
Baltimore City customers should use City 311 for water emergencies. Baltimore County customers served by the City may see different issue-reporting numbers.
Abel Wolman Municipal Building Map and Visit Planning
Use this map for in-person City payment and revenue collection planning. Confirm office hours before visiting around holidays or City closures.
In-person payment location
Abel Wolman Municipal Building, 200 Holliday Street, Baltimore, MD 21202.
Office hours
8:30 a.m.–4:30 p.m., Monday–Friday.
Bring
Water bill, 11-digit account number, service address, payment method, repair proof if asking about high bill, and photo ID if needed.
Official Baltimore Water Bill Links
Baltimore Water Department FAQs
How do I pay my Baltimore water bill online?
Use the official Baltimore City water payment and lookup page at pay.baltimorecity.gov/water. Search by 11-digit account number or service address as shown on the top of your bill.
What is the Baltimore water bill phone payment number?
Call 866-377-0765 to pay by phone. For credit card payment, have your City Billing Account Number, credit card information and payment amount. For ACH, have routing number, bank account number and payment amount.
Is there a fee to pay a Baltimore water bill online?
ACH/eCheck is listed as no charge. Utility payments by credit card and other non-ACH payment methods are listed with a flat $2.39 fee.
Where do I mail a Baltimore water bill payment?
Make checks payable to Director of Finance and mail water payments to City of Baltimore Bureau of Revenue Collections, P.O. Box 17535, Baltimore, MD 21297-1535.
Where can I pay a Baltimore water bill in person?
In-person payments are accepted at the Abel Wolman Municipal Building, 200 Holliday Street, Baltimore, MD 21202. Listed office hours are 8:30 a.m.–4:30 p.m., Monday–Friday. Payments may also be made at Walmart and businesses that accept MoneyGram.
What is the Baltimore water billing customer service number?
For billing review, higher-than-normal bills, meter investigation routing and water billing questions, call DPW Customer Support and Services at 410-396-5398.
Can Baltimore residents get help paying a water bill?
Yes. Water4All may help Baltimore City residential households below 200% of the Federal Poverty Level. PromisePay offers interest-free flexible payment plans for water bill balances of $50 or more.
How do I request a Baltimore water bill adjustment after a leak?
Fix the leak first, keep repair proof, then submit the Water and Sewer Adjustment Request. The property owner or authorized person must request the adjustment within 60 days of the bill being issued.
Who do I call for a Baltimore City water emergency?
Baltimore City customers should call 311 for water emergencies such as water main breaks, no water, leaking hydrants, street water or urgent City-side water issues.
What does CCF mean on a Baltimore water bill?
CCF means 100 cubic feet. One CCF equals about 748 gallons. Baltimore water and sewer consumption charges use CCF units.
Why is my Baltimore water bill higher than normal?
Common causes include leaking toilets, leaking faucets, hidden private-side leaks, higher usage, estimated billing correction, meter-size fees, sewer charges, stormwater fees, rate changes or prior balances. Check leaks first, then call 410-396-5398 if the bill still looks wrong.
Does this page collect Baltimore water bill payments?
No. This is an independent informational guide. Use official BaltimoreCity.gov, pay.baltimorecity.gov, Paymentus and DPW links for live payment, account access, assistance and emergency routing.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.