Cobb County Water Department, GA: Bill Pay, Phone and Hours
Use official Cobb County Water System resources to pay your water bill online, through CCS Portal & Quickpay, by mail, drive-thru, in person or payment assistance route. Find the correct phone number, address, lobby hours, call center hours, drive-thru hours, emergency dispatch number, setup-service timing and practical billing help.
If you are searching for cobb county water department, choose the task closest to what you need. Most users want to pay online, use Quickpay, call customer service, mail a payment, visit the drive-thru, set up or stop service, report a severe leak, request a leak credit, or check payment assistance.
Choose one option. The official action card below updates for online bill pay, customer service, office visit, mailing address, setup service, emergency dispatch, payment assistance, leak help and rates.
💳 Pay online — use CCS Portal & Quickpay
Use this for: paying your Cobb County Water System bill online.
Quickpay: useful for fast payment; portal account is better for managing account details.
Keep ready: account number, customer details, bill amount and payment method.
Cobb County Water Department Quick Facts Before You Pay
Cobb County Water System lists the Customer Service Facility at 660 South Cobb Drive, Marietta, GA 30060. The main customer service phone number is 770-419-6200.
For true water/sewer emergencies, Cobb County says to call emergency response/dispatch at 770-419-6201 only for sewer backup in a home or street, or a broken water line with gushing and/or severe leaks.
What This Cobb County Water Department Guide Covers
How to Pay Cobb County Water Bill Online
The safest online route is to start from the official Cobb County Water Bill Pay page or the official CCS Portal & Quickpay. The portal can be used to register, manage an account, update contact information, make payments, view consumption, view bills and submit certain online requests.
Open the official Water Bill Pay page
Start from the official Cobb County Water Bill Pay page.
Open CCS Portal & Quickpay
Use the official Cobb County CCS Portal & Quickpay.
Choose Quickpay or register
Use Quickpay for a faster payment. Register or sign in if you want to manage contact details, payment history, consumption, bills and service requests.
Review account and payment details
Before submitting, confirm the service address, account, balance, fee notice and payment method.
Save confirmation
Save your confirmation number, payment date, payment amount and payment method until your account clearly shows paid.
Cobb County Water Phone Number, Address and Hours
Use the main customer service number for bill pay, account questions, service setup, move requests, payment assistance instructions, leak adjustment questions and portal help. Use emergency dispatch only for the specific emergency conditions listed by Cobb County.
770-419-6201
Only for sewer backup or severe/gushing broken water line
Customer Service Facility
660 South Cobb Drive
Marietta, GA 30060
Monday–Friday
8:00 AM to 5:00 PM
8:00 AM–12:00 PM
12:30 PM–5:00 PM
Queue closes before each period ends.
Monday–Friday
7:30 AM to 3:30 PM
Cobb County Water System
PO Box 580234
Charlotte, NC 28258-0234
Billing and Account Help
Call 770-419-6200 for bill pay, account, service setup, move request and customer portal questions.
Customer ServiceEmergency Dispatch
Call 770-419-6201 only for sewer backup or broken water line with gushing/severe leaks.
Emergency onlyCobb County Water Bill Payment Options Compared
Cobb County provides online payment through CCS Portal & Quickpay, in-person service at the Customer Service Facility, drive-thru service, and lockbox/mail payment. The best option depends on urgency and whether you need direct customer service help.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| CCS Portal & Quickpay | Use the official online portal. | Fast online payment, bill view, consumption view and requests. | Use cobbcounty.gov or ccw-css.cobbcounty.org only. |
| Lobby | Visit 660 South Cobb Drive during lobby hours. | Complex account questions and direct help. | Lobby hours are 8 AM–5 PM, Monday–Friday. |
| Drive-thru | Use Customer Service Facility drive-thru. | Local payment with less waiting than lobby. | Drive-thru hours are 7:30 AM–3:30 PM. |
| Mail / lockbox | Mail payment to PO Box 580234, Charlotte, NC 28258-0234. | Non-urgent check payment. | Avoid mail if due date is close. |
| Customer service call | Call 770-419-6200 during call center hours. | Questions before paying, service setup and urgent account guidance. | Queue closes before lunch and closing time. |
| Assistance confirmation | Use listed assistance resources and email confirmed assistance to customer service. | Customers needing partial bill help. | Cobb County does not control outside program funding or eligibility. |
Cobb County Water Lobby and Drive-Thru Payment
The Customer Service Facility is located at 660 South Cobb Drive, Marietta, GA 30060. Use the lobby for detailed account questions and the drive-thru for simpler payment or account tasks.
Bring your water bill
Take your account number, service address, current bill, payment method and any notices you received.
Use correct hours
Lobby is Monday–Friday, 8:00 AM–5:00 PM. Drive-thru is Monday–Friday, 7:30 AM–3:30 PM.
Ask for exact account status
If your bill is late, ask whether the payment clears the balance, whether any fee remains, and whether any follow-up is needed.
Cobb County Water Bill Mailing Address
Cobb County Water System lists its lockbox mailing address as PO Box 580234, Charlotte, NC 28258-0234. Mail is best for customers paying early with check or money order, not for urgent payments.
Cobb County Water System
PO Box 580234
Charlotte, NC 28258-0234
660 South Cobb Drive
Marietta, GA 30060
Start, Stop or Move Cobb County Water Service
Cobb County says online move requests can take 5–7 business days to process. If residential customers need water sooner than that, they should call 770-419-6200 during business hours rather than submitting only an online request.
Before starting, stopping or moving service, prepare this
- Current account number if you already have service.
- Service address.
- New address if moving.
- Requested start, stop or transfer date.
- Mailing address for final bill if moving out.
- Best phone number and email.
- Proof of identity or ownership/lease information if requested.
Open the official Setup Service page
Check timing before submitting
If you need water sooner than 5–7 business days, call 770-419-6200 during business hours.
Do not wait until move day
Submit the request early or call early because last-minute online requests may not be processed fast enough.
Cobb County Water Emergency Dispatch and Severe Leak Reporting
Cobb County says to call emergency response/dispatch at 770-419-6201 only if you see a sewer backup in a home or street, or a broken water line with gushing and/or severe leaks.
For regular billing, account or service questions, use 770-419-6200 instead. Keeping the emergency line for true emergencies helps dispatch respond faster to serious water and sewer issues.
Before calling emergency dispatch, prepare this
- Exact street address or nearest cross street.
- Whether it is a sewer backup or water line break.
- Whether water is gushing or the leak is severe.
- Whether the issue is in a home, street, yard, right-of-way or meter area.
- Whether there is road flooding or property damage.
- Best callback number.
- Photos only if safe to take.
Cobb County Water Bill Payment Assistance
Cobb County Water System has a payment assistance page that lists organization programs that may provide partial payment assistance. Cobb County notes it does not know the funding status or qualifications of those programs.
Once you confirm assistance from a charitable organization, Cobb County says to email that confirmation to ccwscustomerservice@cobbcounty.gov to avoid service disconnection.
Before asking for payment assistance, prepare this
- Cobb County Water account number.
- Service address.
- Current balance.
- Past-due amount if any.
- Disconnection notice if received.
- Assistance organization confirmation if approved.
- Best phone number and email.
Open the official assistance page
Contact listed assistance organizations
Check eligibility, funding status and documentation requirements directly with the organization.
Email confirmed assistance
After you receive assistance confirmation, email it to ccwscustomerservice@cobbcounty.gov.
Cobb County Leak Credits, Water Rates and Bill Calculator
The CCS Portal can be used for online requests, including leak credit adjustments and water service requests. Cobb County also has public resources for leaks, rates, fees and a residential water rate calculator.
Before asking about a high bill or leak credit, check this
- Running toilets or silent leaks.
- Outdoor hose bibs or irrigation system use.
- Water heater discharge or pressure relief valve leak.
- Recent pool filling, pressure washing or heavy outdoor water use.
- Meter reading compared with previous bill.
- Repair invoice or proof if a leak was repaired.
- Current water/sewer rates and fees.
Open leak information
Use Cobb County Water Leaks to understand common leak signs.
Check rates and calculator
Use Cobb County Rates, Fees & Calculator for current billing context.
Submit request through portal if eligible
Use the official CCS Portal for online requests where available.
Official Cobb County Water Department Links and Resources
Use these official Cobb County Water System resources first. They help avoid wrong payment portals, outdated phone numbers, unofficial payment companies and unrelated county pages.
💧 Cobb County Water System
Official water system home page for customers, services and public resources.
Open Water System👥 Customer Resources
Customer page with bill pay, setup service, assistance, leak adjustments and outage resources.
Open Customers Page💳 Water Bill Pay
Official bill payment page with address, phone, hours and payment details.
Open Water Bill Pay⚡ CCS Portal & Quickpay
Official online portal for payment, bills, consumption, account management and requests.
Open CCS Portal🏠 Setup Service
Official page for start, stop or move service and processing time guidance.
Open Setup Service🚨 Contact & Report Forms
Official contact page with emergency dispatch, customer service and lockbox address.
Open Contact PageCobb County Water Customer Service Facility Map
Cobb County Water System lists the Customer Service Facility at 660 South Cobb Drive, Marietta, GA 30060. Use this map for lobby and drive-thru planning.
Cobb County Water System Customer Service Facility
Use this map for the official customer service facility address.
Cobb County Water Phone Number, Address, Hours and Help Table
Use this quick table when you need to pay, call, mail, visit, start service, ask for assistance, or report a severe water/sewer emergency.
| Need | Official detail | Best action |
|---|---|---|
| Online bill pay | CCS Portal & Quickpay | Use for payment, account management, bills and online requests. |
| Customer service | 770-419-6200 | Use for billing, service setup, account and assistance questions. |
| Emergency dispatch | 770-419-6201 | Use only for sewer backup or gushing/severe broken water line. |
| Customer service email | ccwscustomerservice@cobbcounty.gov | Use for written customer service and confirmed assistance documents. |
| Office address | 660 South Cobb Drive, Marietta, GA 30060 | Use for lobby and drive-thru visits. |
| Lobby hours | Monday–Friday, 8:00 AM–5:00 PM | Use for in-person account help. |
| Call center hours | 8:00 AM–12:00 PM and 12:30 PM–5:00 PM | Call before queue close times for live help. |
| Drive-thru hours | Monday–Friday, 7:30 AM–3:30 PM | Use for local payment or simple service needs. |
| Mail payment | PO Box 580234, Charlotte, NC 28258-0234 | Use for non-urgent mailed payment. |
FAQs About Cobb County Water Department Bill Pay
How do I pay my Cobb County water bill online?
Use the official Cobb County CCS Portal & Quickpay at ccw-css.cobbcounty.org or start from the official Cobb County Water Bill Pay page.
What is the Cobb County Water customer service phone number?
The main Cobb County Water System customer service phone number is 770-419-6200.
Where is Cobb County Water System located?
The Customer Service Facility is at 660 South Cobb Drive, Marietta, GA 30060.
What are Cobb County Water lobby hours?
Lobby hours are Monday through Friday, 8:00 AM to 5:00 PM, excluding weekends and holidays.
What are Cobb County Water call center hours?
Call center hours are 8:00 AM to 12:00 PM and 12:30 PM to 5:00 PM. The queue closes before lunch and closing time.
What are Cobb County Water drive-thru hours?
Drive-thru hours are Monday through Friday, 7:30 AM to 3:30 PM.
What is the Cobb County Water emergency number?
Call 770-419-6201 only for sewer backup in a home or street, or a broken water line with gushing and/or severe leaks.
Where do I mail my Cobb County water bill payment?
Mail payments to Cobb County Water System, PO Box 580234, Charlotte, NC 28258-0234.
How long does Cobb County online move service take?
Cobb County says online move requests can take 5–7 business days. If residential customers need water sooner, they should call 770-419-6200 during business hours.
Does Cobb County Water offer payment assistance?
Cobb County has a water bill payment assistance page listing organization programs that may provide partial assistance. Confirm eligibility directly with those organizations and email confirmed assistance to ccwscustomerservice@cobbcounty.gov.
Best Way to Pay Cobb County Water Department Bill in 2026
The best path is simple: start from the official Cobb County Water Bill Pay page, use the CCS Portal & Quickpay, or call 770-419-6200 for customer service and account help.
For the focus keyword cobb county water department, this guide covers the full user intent: bill pay, online payment, phone number, hours, address, drive-thru, mail address, setup service, emergency dispatch, assistance, leak help, rates, official links, map and FAQs.
Important Notice: This article is an independent informational guide and is not Cobb County Water System, Cobb County Government, the CCS Portal, Kubra, Paymentus or an official payment processor. Payment links, phone numbers, office hours, drive-thru hours, mailing addresses, assistance rules, emergency rules and service setup timing can change. Always verify urgent or official matters directly with Cobb County Water System before acting.