Beaumont Water Bill Pay & Leak Help
Use this guide when you need the official City of Beaumont water bill portal, First Billing registration, account-number help, payment fees, bank draft, mail address, City Hall payment, Kroger payment centers, night deposit, new service, termination, leak repair adjustment, senior discount, sewer backup routing, discolored water guidance or water quality reports.
Short path: pay through the City-linked First Billing portal, call Water Billing at 409-866-0023 for account or payment questions, visit 801 Main Street Suite 100 for City Hall service, and call 311 first for sewer backups, manholes, lift station alarms, discolored water or water quality concerns.
Fastest Answer for Each Beaumont Water Task
Use the official First Billing portal linked from Beaumont’s Water Billing page.
Open payment portalCall Water Billing at 409-866-0023 for statement amount, account questions or payment help.
Water Billing contactApply online, by phone, or in person. Residential deposit is $125 and new service fee is $20.
Application proceduresCall 311 before calling a plumber; the City says it will inspect at no charge.
Water & Sewer ServicesOfficial Beaumont Water Bill Routing
| User need | Correct official route | Have ready | Important detail |
|---|---|---|---|
| Pay water bill online | Beaumont First Billing portal. | Water billing account number, service ZIP code, payment method. | Account numbers are case-sensitive, do not require preceding zeros, but do require the dash. |
| View account and billing history | First Billing account registration. | Account number from paper bill or previous online account, ZIP and email. | Portal features include payment history, account status/balance, bill date, due date, statement detail and pending payments. |
| Account number not recognized | Check dash/case first, then call Paya support. | Exact bill account number. | Paya support number listed by the City: 877-589-9210, Monday–Friday, 8 a.m.–5 p.m. CST. |
| Statement not received | Call Water Billing: 409-866-0023. | Service address and account details. | The City says statements are mailed monthly and customers are responsible for timely payment even if a statement is not received. |
| Bank draft | Use the official Direct Payment Authorization / bank draft form. | Completed authorization and bank account details. | Bank draft through City Hall is different from online auto-pay through First Billing. |
| New water service | Online, by phone to Customer Service, or in person at 801 Main, Suite 100. | Driver’s license, Social Security Number, date of birth, phone and employment details. | Residential deposit is $125; $20 new service fee is billed to the account; connection is following business day after application. |
| Terminate service | Request by phone or in person at 801 Main Street Suite 100. | Identification if requested and final mailing address. | Service is terminated the following business day after request. |
| Sewer backup / manhole / lift station issue | Call 311. | Exact location, issue type, property impact and callback number. | The City says to call 311 first; they inspect at no charge and advise if the issue is on the customer side. |
How to Pay a Beaumont TX Water Bill Online
Start from the City page
Open the official Water Billing page and choose “Pay Water Bill Online,” or go directly to the First Billing portal.
Use the exact account number format
Enter the account number exactly from the top of the current bill. It is case-sensitive, requires the dash, and should not include preceding zeros.
Register if paying by card or online auto-pay
The City notes that online credit/debit card users should register with the current provider. Registered users can view payment history, balance, bill dates and statement details.
Check fee before submitting
Online credit/debit, e-check and phone payment methods have convenience fees listed by the City’s payment-provider FAQ. Review the final payment screen.
Save confirmation
Keep the confirmation number, date, amount, account number and payment method until it appears in payment history or your next statement.
Beaumont Water Bill Payment Options and Authorized Centers
Online First Billing
Pay online and view payment history, account balance, billing history and customer billing statements.
Bank draft
The City can directly draft your water bill from your bank account using the Direct Payment Authorization form.
Mail water payments to City of Beaumont, P.O. Box 521, Beaumont, TX 77704-0521.
City Hall Cashiers Office
801 Main Street. Monday–Friday, 8 a.m.–5 p.m.
Kroger #325
3965 Dowlen Road. Listed 7 days a week, 9 a.m.–8 p.m. Current bill only.
Kroger #328
3845 Phelan Boulevard. Phone: 409-833-3575. Listed Monday–Friday, 10 a.m.–6 p.m. Current bill only.
Night deposit box
Payments can be made after hours in the Night Deposit Box in front of City Hall. Payments deposited in the box are not posted until the next business day, so avoid this method if you need same-day posting.
Online Payment Fees and Account Number Help
| Payment / portal issue | Official detail | What users should do |
|---|---|---|
| Online credit/debit $1–$200 | $1.99 fee listed in the City’s payment-provider FAQ. | Confirm final fee before submitting. |
| Online credit/debit $200.01–$25,000 | 2.5% of payment amount listed in the FAQ. | Large bills can have higher card fees. |
| E-check up to $25,000 | $1.95 fee listed in the FAQ. | May be cheaper than card for larger balances. |
| Payment by phone up to $200 | $1.99 fee listed in the FAQ. | Call Water Billing if you need current phone-payment instructions. |
| Account number not accepted | Account numbers are case-sensitive, require the dash, and do not require preceding zeros. | Copy from the current bill exactly before contacting support. |
| Payment-provider support | Paya support: 877-589-9210, Monday–Friday, 8 a.m.–5 p.m. CST. | Use after checking account-number format. |
Start or Terminate Beaumont Water Service
Apply for new service
Applications can be made online, by telephone to Customer Service at 409-866-0023, or in person at 801 Main, Suite 100.
Deposit and fee
Residential deposit is $125 paid before establishing the account. A $20 new service fee is billed to the account.
Connection timing
Service is connected the following business day after the service application.
Information requested for new service
- Driver’s License.
- Social Security Number.
- Date of Birth.
- Telephone number.
- Place of employment.
- Spouse information may also be requested.
- Other deposit amounts may apply depending on account type and number of units.
| Service action | Official detail | Best next step |
|---|---|---|
| Start service | Online, phone, or in person at 801 Main Suite 100. | Have ID, SSN, DOB, phone and employment information ready. |
| Terminate service | Request by phone or in person at 801 Main Street Suite 100. | Provide final mailing address and identification if required. |
| Termination timing | Service is terminated the following business day after request. | Do not wait until the exact move-out day if the final bill needs planning. |
| Senior discount | Available for qualifying senior citizens age 65 and older. | Use the official Senior Citizen Discount Application. |
Beaumont Water Billing Phone, Address and Hours
Water Billing
409-866-0023. Use for billing, statement amount, new service, termination, payment help and account questions.
Billing office
801 Main Street, Suite 100, Beaumont, TX 77701.
Billing hours
Monday–Friday, 8 a.m.–5 p.m.
Water/Sewer maintenance
1350 Langham, Beaumont, TX 77707. Phone: 409-860-3221.
Useful Beaumont water contacts
Water Billing: 409-866-0023 Water/Sewer Maintenance: 409-860-3221 Water Administration: 409-866-0026 Water Production & Quality: 409-880-3785 Water Reclamation: 409-842-0458 Sewer/water quality issues: 311 City main phone: 409-980-8311Beaumont Leak Repair Adjustment: Rules Before You Apply
60-day deadline
The leak repair adjustment form must be submitted within 60 days from the date repair is completed.
Limit per year
The form says there is a limit of 2 considerations within a 12-month period.
90-day review
The application goes through a 90-day review process to determine approval or denial.
| Adjustment requirement | Official detail | Customer action |
|---|---|---|
| Proof of repair | Receipts for parts or billed invoice from plumber/company are required. | Save receipts, plumber invoice, repair date and photos. |
| Commercial repairs | Commercial repairs require a licensed plumber and plumber license number. | Include plumber license details on the form. |
| Who signs | Form must be signed by the person shown on water billing records. | Do not have an unauthorized person sign the request. |
| Payment while pending | Customer remains responsible for billed usage while review is pending. | Keep paying required bills to avoid disconnection and service charges. |
| Inspection right | Customer Service Division reserves the right to inspect all repairs pertinent to the application. | Do not discard evidence or block access to repaired area if inspection is needed. |
| Return route | Return to City of Beaumont, Customer Service Division, PO Box 3827, Beaumont, Texas 77704. | Keep a copy and confirmation of submission. |
High Beaumont Water Bill or Estimated Bill: What to Check
Electronic meter reading
Beaumont uses automated meter reading. If meters are submerged during flooding, usage may not transmit electronically.
Estimated bill after flooding
The City says a flooded-meter estimate may be calculated from the prior three months of average usage.
Next-cycle adjustment
If an estimated bill was larger than actual usage, the City says it will be adjusted during the next billing cycle when actual usage is recorded.
Compare current usage to prior months
Review gallons/usage, balance forward, current charges, total billed amount and due date in the portal or on the statement.
Check for private leaks
Look at toilets, faucets, irrigation, hose bibs, water heater, slab leak signs, soft ground and water line between home and meter.
Save repair proof
If a leak is repaired, keep receipts, invoice, plumber license details if applicable, and repair date for the adjustment request.
Call before the account becomes urgent
Call Water Billing at 409-866-0023 if you need a statement amount, payment plan, extended due date or late-fee waiver review.
Senior Citizen Utilities Discount
Age requirement
Applicants age 65 or older may claim the Senior Citizen Discount rate exemption.
One per household
Only one exemption per person is allowed, and the qualifying applicant must reside in a single-dwelling household.
ID required
The application requires age verification, such as a driver’s license or ID number and date of birth information.
Senior discount application fields users should prepare
- Property / principal address.
- Applicant name and date of birth.
- Phone number.
- Driver’s License / ID number.
- Last 4 of Social Security Number.
- Spouse information if applicable.
- Electronic signature agreement.
Sewer Backup, Manhole Water, Lift Station Alarm and Grease Trap Routing
Sewer backing up
Call 311 to report the issue. The City says to call 311 first before calling a plumber.
Water from manhole
Call 311 if you see water coming up out of a manhole.
Lift station alarm
Call 311 if you hear an alarm or see a light flashing at a lift station.
Should you call a plumber or 311 first?
Beaumont’s Water & Sewer FAQ says to always call 311 first. The department will inspect at no charge. If the stoppage is on the City side, the City will unstop the line for free. If the issue is on the customer side, the City will advise you to call a plumber.
Water Quality, Discolored Water and Source Water
Is water safe?
Beaumont states the water is regulated by the Texas Commission on Environmental Quality and meets or exceeds established water safety and quality parameters.
Where water comes from
Beaumont drinking water is produced from the Neches River and groundwater wells. The City also references three groundwater wells in Hardin County and the Pine Street Surface Water Treatment Plant.
Latest reports
The official archive lists 2025 Water Quality Report links in English and Spanish, plus prior reports.
| Water concern | Official Beaumont guidance | What to do |
|---|---|---|
| Discolored water | Often caused by naturally occurring minerals such as iron and manganese disturbed in pipelines. | Run cold water at one faucet for about 5 minutes. Avoid hot water first. |
| Does not clear | If discolored water does not clear after a few minutes of cold-water flushing, call 311. | Report exact address, duration and whether neighbors are affected. |
| Laundry | The City does not recommend using discolored water for laundry because it may stain clothing, especially whites. | Wait until water clears before washing clothes. |
| Lead and copper | The City says Beaumont drinking water has never exceeded EPA lead and copper levels. | Use water quality reports and the Lead & Copper program page for more detail. |
| Water quality concern | Call 311 to report water quality or safety concerns. | Give color, odor, taste, address and when it started. |
Meter, Water Line Responsibility and Service Line Warranty Notes
Automated meter device
Beaumont has installed an automated meter reading system. Damage to the electronic device is treated as customer responsibility and may be billed at full replacement value.
Homeowner line responsibility
The City states homeowners are responsible for maintenance and repair of sewer and water lines between the home and the main sewer line or water meter.
New meter quote
For water meter quotes, the FAQ says to call Water Administration at 409-866-0026. Planning and Zoning approval may be needed depending on meter purpose.
| Meter / service issue | Official detail | Customer action |
|---|---|---|
| Need new meter | Call Water Administration for quote; once paid at Building Codes, work order is generated for installation. | Call 409-866-0026 and ask whether Planning/Zoning approval is needed. |
| Meter size | Usually decided by building designer or engineer. Small meters range 1–2 inches; commercial meters can be 3 inches or larger. | Ask your engineer or designer before requesting quote. |
| Meter location flag | FAQ says crews need blue flag marking; no flag can delay installation. | Mark meter location as directed before crew visit. |
| Typical installation timing | FAQ says installations are typically completed within 14 days pending weather and other repairs. | Plan ahead for construction or move-in timing. |
| Warranty programs | The City lists outside warranty providers but says it has no affiliation, responsibility or liability for those programs. | Contact providers directly and read terms before enrolling. |
Local Beaumont Tips That Prevent Water Bill Problems
Check the account number dash
Many online login failures come from missing the dash, using preceding zeros or changing letter case in the account number.
Use authorized payment centers only
Beaumont warns that unauthorized centers may not get payments to the City on time, and payment disputes may leave customers without recourse.
Night deposit posts next business day
Do not use the night deposit box for same-day posting or disconnect prevention unless Customer Service confirms timing.
Call if the bill never arrives
Monthly statements are mailed, but customers are still responsible for timely payment. Call 409-866-0023 for the statement amount.
Call 311 before plumber for sewer backup
The City will inspect at no charge and tell you whether the stoppage is City-side or customer-side.
Do not run hot water first during discoloration
Use cold water for flushing. Hot water can pull sediment into the water heater and make the issue worse.
Beaumont Water Billing Map and Visit Planning
Use this map for Water Billing at City Hall. Call before visiting if the account is close to disconnection, if you need same-day posting, or if you are starting service and have document questions.
Billing office
Water Billing, 801 Main Street, Suite 100, Beaumont, TX 77701.
Hours
Monday–Friday, 8 a.m.–5 p.m.
Bring
Bill, account number, ID, payment proof, service address, deposit, new-service details, final mailing address or leak repair proof.
Official Beaumont Water Links
Beaumont TX Water Department FAQs
How do I pay my Beaumont TX water bill online?
Use the City-linked First Billing portal at beaumont.firstbilling.com or start from the official Beaumont Water Billing page and choose Pay Water Bill Online.
What is the Beaumont Water Billing phone number?
Call 409-866-0023 for Water Billing, account, statement amount, payment, new service, termination and customer service questions.
Where is the Beaumont Water Billing office?
Water Billing is at 801 Main Street, Suite 100, Beaumont, TX 77701. Listed hours are Monday–Friday, 8 a.m.–5 p.m.
What information is needed to start Beaumont water service?
Customers are asked for Driver’s License, Social Security Number, Date of Birth, telephone number and place of employment, along with spouse information when applicable.
How much is the Beaumont residential water deposit?
The official Water Billing page lists a residential deposit of $125 paid before establishing a new account. Other deposits depend on account type and number of units.
Is there a new service fee for Beaumont water?
Yes. The City lists a $20 new service fee billed to the account. Service is connected the following business day after the service application.
How do I terminate Beaumont water service?
Request termination by telephone or in person at 801 Main Street Suite 100. Identification may be required, a final mailing address is needed, and service is terminated the following business day after request.
What should I do if my First Billing account number is not recognized?
Use the account number exactly as shown on your bill. It is case-sensitive, does not require preceding zeros, and does require the dash. If it still fails, call Paya support at 877-589-9210, Monday–Friday, 8 a.m.–5 p.m. CST.
Where can I pay my Beaumont water bill in person?
Authorized payment options include City Hall Cashiers Office at 801 Main Street, Kroger #325 at 3965 Dowlen Road, Kroger #328 at 3845 Phelan Boulevard, and the City Hall night deposit box. Kroger locations are listed for current bills only.
What is the Beaumont leak repair adjustment deadline?
The leak repair adjustment form must be submitted within 60 days from the date repair is completed. There is a limit of 2 considerations within a 12-month period, and review can take 90 days.
Do I still need to pay while a leak adjustment is under review?
Yes. The form says customers are responsible for billed usage while the adjustment is pending, and failure or refusal to pay any bill can result in disconnection and additional service charges.
Who do I call for a sewer backup in Beaumont?
Call 311 first. Beaumont says the Water and Sewer Department will inspect at no charge and will unstop the line for free if the problem is on the City side.
What should I do if Beaumont water is discolored?
Run cold water at one faucet for about 5 minutes. Avoid laundry and avoid using hot water first. If the water does not clear after a few minutes, call 311.
Does this page collect Beaumont water bill payments?
No. This is an independent informational guide. Use official BeaumontTexas.gov and Beaumont First Billing links for live payments, account access, service applications, forms and water quality reports.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.