Laredo Water Bill & Utility Account Help
Need to pay a City of Laredo water bill, use Click2Gov, pay by phone, visit the drive-thru, mail a payment, set up a new account, transfer service, request reconnection, check outage notices, or report a water/sewer emergency? Start with the official City of Laredo and Laredo Utilities Department payment routes.
This guide is built for fast answers: customer service number, phone payment fee, office address, mail address, kiosks, night drop boxes, late fees, NSF rules, reconnection fees, new-account requirements, service transfer rules, water outage map, boil-water notice checks, and official links.
Do This First Based on Your Laredo Water Bill Problem
Use the official Click2Gov Utility Billing portal. Payments post the following business day.
Open Click2GovCall 956-721-2032. Visa, MasterCard and American Express are accepted; a $2.75 fee applies.
Call phone payCall customer service at 956-727-6402 for bills, account help, service transfer and payment posting.
Call customer serviceCall 956-721-2010 24/7 for interruptions, pressure problems, meter leaks, main breaks and poor quality.
Call emergency centerCity of Laredo Water Department Fast Facts
Official portal
City of Laredo water payments route to Click2Gov Utility Billing, which provides account views and convenient payment options.
Customer service
956-727-6402. Use this for utility inquiries, bill questions, payment posting, service transfer, new accounts and account support.
Utilities office
1102 Bob Bullock Loop, Laredo, TX 78043. Laredo Utilities lists hours as Monday–Friday, 8 a.m.–5 p.m.
Emergency center
956-721-2010 is available 24 hours a day, 7 days a week, including holidays, for water and sewer emergencies.
How to Pay Laredo Water Bill Online
Use this route for a normal City of Laredo utility bill. If your account is past due, disconnected, under a deferred payment plan, or payment posting matters today, call customer service after paying.
Start from the official City Water Payments page
Open the City of Laredo Water Payments page or the official Laredo Utilities Department site before entering payment details.
Open Click2Gov Utility Billing
Use the official City of Laredo Click2Gov Utility Billing portal. The portal provides online account views and utility payment options.
Know the maintenance window
Laredo Utilities says online payments can be made at Click2Gov except between 3:00 a.m. and 4:00 a.m..
Review fee and posting timing
A $2.75 convenience fee applies when using this service, and payments are posted the following business day.
Save confirmation and verify if urgent
Keep the confirmation number, payment date, amount, payment method and account number. If the account is late or disconnected, call 956-727-6402.
Laredo Water Bill Pay by Phone
Payment number
Call 956-721-2032 to pay by phone. Laredo Utilities says Visa, MasterCard and American Express are accepted.
Convenience fee
A $2.75 convenience fee is added when using the phone payment service.
Have ready
Keep your account number, service address, amount due, payment method and callback number ready before calling.
Laredo Water Bill Payment Options Compared
| Payment option | Official detail | Best for | Watch out |
|---|---|---|---|
| Click2Gov online | Official account and payment portal; $2.75 fee; payments post following business day. | Routine water bill payment and account review. | Not available between 3:00 a.m. and 4:00 a.m.; urgent accounts should be verified by phone. |
| Phone payment | Call 956-721-2032; Visa, MasterCard and American Express accepted; $2.75 fee. | Customers who want to pay without logging in. | Have account number ready and call customer service if account status is urgent. |
| Drive-thru | City Hall Annex drive-thru is on the north side at 1102 Bob Bullock Loop. | Local in-person payments and customers who want city staff routing. | Check business hours and ask for receipt if payment status matters. |
| Mail to City of Laredo, P.O. Box 6548, Laredo, TX 78042. Checks or money orders only. | Non-urgent payments sent well before due date. | Do not mail cash. Allow 7 business days from delivery to post office for processing/posting. | |
| Bank draft | Automatic monthly debit is available free of charge; debit occurs on the bill due date. | Customers who want recurring payment without card fees. | Keep paying manually until the bank draft is confirmed active. |
| Kiosks | Kiosks accept utility bills 24/7; account number required; card/check/cash accepted; card fee applies. | After-hours utility payment. | Kiosks do not give change for cash; overpayment is credited to the account. |
Mail, Kiosk, Drive-Thru and Night Drop Box Details
Mail payment
City of Laredo
P.O. Box 6548
Laredo, Texas 78042
- Checks or money orders only.
- Include account number on checks and correspondence.
- Allow 7 business days from delivery to post office for processing and posting.
- Do not send cash.
In-person / drive-thru / night drop
- City Hall: 1110 Houston Street.
- City Hall Annex and Drive-Thru: 1102 Bob Bullock Loop.
- Night drop boxes available at both locations.
- No cash in night drop boxes.
- Business hours: Monday–Friday, 8 a.m.–5 p.m.
| Kiosk location | Where listed | Practical note |
|---|---|---|
| City Hall | 1110 Houston Street, north entrance. | Utility account number required. |
| City Hall Annex | 1102 Bob Bullock Loop, near main entrance. | Useful with customer service office nearby during business hours. |
| Municipal Court | 4610 Maher Avenue, near main entrance. | Make sure you select utility/water bill payment, not court payment. |
| Fire Station #8 | 616 E. Del Mar Boulevard, near main entrance. | 24/7 kiosk access can help after business hours. |
Laredo Utilities Phone Number, Address and Hours
Customer service
956-727-6402
Use for utility inquiries, billing, account help, payment posting, new account and service transfer questions.
Utilities office
1102 Bob Bullock Loop
Laredo, Texas 78043.
Hours
Monday–Friday, 8 a.m.–5 p.m.
Saturday and Sunday closed.
City Hall
1110 Houston Street
Laredo, TX 78040.
Main city phone: 956-791-7300.
Phone payment
956-721-2032
Use only for phone payment, not general billing support.
Emergency
956-721-2010
Available 24/7, including holidays, for water and sewer emergencies.
Open a New Laredo Utilities Account
To open a new account where a meter already exists, Laredo Utilities says to stop by the City Hall Annex at 1102 Bob Bullock Loop and bring a valid picture ID or driver’s license, or apply through the official online utility application link.
New account basics
- Valid picture ID or driver’s license.
- Service address.
- Applicant/account holder details.
- $10 service connection fee for each account.
- Deposit required; amount varies by meter size.
- Call 956-727-6402 if the meter does not already exist.
New construction or added connection
If you need service for a new building or addition and need to connect to water/wastewater lines, Laredo Utilities says to call the Billing Division at 956-727-6402.
For a temporary residential construction meter, the page notes Building Department plumbing permit routing at 956-794-1625.
Transfer or Terminate Laredo Water Service
Transfer service
To transfer service from one address to another, Laredo Utilities says to fill out a new Utility Application with your account number, new address, termination date for the previous address and the date you want new service established.
- $10 service connection fee for service transfers.
- Fee is included on the first bill at the new address.
- Delinquent balances must be paid before transferring services.
Terminate service
Use the official Request to Terminate Account form. If your account has a deposit, Laredo Utilities says it will be credited to the account, and a final bill will be mailed to your forwarding address.
- Provide forwarding address.
- Confirm final reading/final bill timing.
- If a credit remains, a check is issued and mailed to your new address.
Laredo Utilities Late Fees, NSF and Reconnection Fees
| Situation | Official detail | What to do |
|---|---|---|
| Late fee | $5.00 or 5%, whichever is greater, assessed on all past-due accounts. | Pay before due date and call if you think the balance is wrong. |
| Senior late-fee exemption | Account holders age 65+ are exempt from late fees on the homestead account only; account holder must own the property and provide valid ID. | Ask customer service to set up exemption before expecting it on a bill. |
| Veteran late-fee exemption | Veterans are exempt from late fees with DD214 certification and valid Texas ID or state ID with veteran designation. | Exemptions are effective on the subsequent billing cycle. |
| Missing personal information | No late fee exemptions are given for accounts missing required personal information. | Confirm your profile is complete with customer service. |
| NSF payment | $25 NSF fee applies when payment is not honored by the bank. | Payment must be made within 10 days of written notice to avoid service interruption. |
| Three NSF checks in one year | Customer may be coded as cash-only until one year of good credit and payment history is shown. | Ask what payment methods are accepted after NSF history. |
| Reconnection next business day | $35.00 reconnection fee. | Use official reconnection request and confirm payment posting. |
| Same business day / after hours up to midnight | $55.00 reconnection fee. | Call customer service or emergency routing before assuming same-day restoration. |
| Weekend / holiday reconnection | $75.00 reconnection fee. | Confirm availability and total amount due before paying. |
Deferred Payment Plan and Reconnection Request
Deferred payment plan
Laredo Utilities links a Deferred Payment Plan form from its Customer Service and Forms pages. Use it only after checking eligibility and terms with customer service.
Reconnection request
The official Reconnection Request form is linked from Laredo Utilities. Confirm payment, fees and timing before expecting restoration.
Call before submitting
Call 956-727-6402 with your account number, address, amount due, payment confirmation and preferred restoration timing.
High Laredo Water Bill: Check This Before Paying Blindly
Understand bill lines
Use Laredo Utilities’ Understanding Your Bill page to separate water, sewer, garbage, NPDES, storm water, taxes, fees and prior balances.
Check meter and usage
Use the meter-reading guidance and your account history to compare current usage with past months before assuming a rate issue.
Look for leaks
Check running toilets, irrigation leaks, hose bibbs, water softeners, yard leaks, dripping fixtures and meter movement when all water is off.
| What you notice | Possible reason | Useful next step |
|---|---|---|
| Water usage jumped | Private leak, irrigation, extra household use, meter issue or billing-period difference. | Check the meter and call customer service with current/previous bills. |
| Bill is high but usage seems normal | Garbage, storm water, NPDES, taxes, sewer, previous balance or fees may be included. | Ask customer service to explain the bill line by line. |
| Payment not showing | Following-business-day posting, wrong account number, mail delay, kiosk cash overpayment credit or processor issue. | Use confirmation details and call 956-727-6402. |
| Low pressure or poor quality | System event, outage, main break, hydrant damage, water quality issue or local service disruption. | Call the 24/7 emergency center at 956-721-2010. |
Laredo Water and Sewer Emergency Number
The Laredo Utilities Emergency Call Center is available 24 hours a day, 7 days a week, including holidays. Call 956-721-2010 for urgent water or sewer issues.
Call for service interruption
Report interruption of water service, emergency water shut off, problems with pressure or meter leak.
Call for main/hydrant issues
Report water main breaks, fire hydrant damage, hydrant leaks or theft.
Call for poor quality
Report poor water quality, discolored water, unusual odor or similar urgent water concerns.
When calling 956-721-2010, give:
- Exact address and nearest cross street.
- Whether it is no water, low pressure, main break, meter leak, sewer backup or poor quality.
- Whether nearby properties are affected.
- Whether water is entering a road, home, business or electrical area.
- Your name and callback number.
Outages, Boil Water Notices and Water Quality Checks
Outage map
Laredo Utilities has promoted a water system outage map for service-disruption locations. Check the active notice area on LaredoUtilities.com.
Public notices
Use the official Public Notices and City Newsroom pages for boil-water notices, maintenance notices and water-quality updates.
Water quality
Use the official Water Quality, Chlorine Monitoring and Lead Service Line Information pages for quality and compliance resources.
Avoid Wrong Laredo Water Payment Pages
Provider and payment type matter. City of Laredo payment pages include water payments, municipal court, parking tickets, tax payments and other city services. Use the utility/water route only for a Laredo Utilities bill.
| You see this | What it means | Correct action |
|---|---|---|
| Click2Gov Utility Billing | Official utility account and water bill payment route. | Use this for City of Laredo utility bills. |
| Municipal Court Payments | Court fees and fines, not water bills. | Back out and use Water Payments / Click2Gov. |
| Parking Tickets | Parking citation payment route. | Do not use for water bill. |
| Tax Payment | Property/tax payment route. | Do not use for water bill. |
| doxo or sponsored payment page | Third-party payment service, not the official City payment page. | Restart from CityofLaredo.com, LaredoUtilities.com or Click2Gov. |
| Laredo, Spain or non-Texas result | Wrong location. | Confirm the bill says City of Laredo, Texas. |
Laredo Utilities Office Map and Visit Planning
Use this map for the City Hall Annex / Utilities Customer Service Center. Call before visiting if your account is disconnected, on a deferred plan, or you need immediate restoration.
Utilities office
1102 Bob Bullock Loop, Laredo, Texas 78043.
Business hours
Monday–Friday, 8 a.m.–5 p.m.; Saturday and Sunday closed.
Bring this
Bill, account number, valid photo ID, service address, payment proof, lease/ownership details for new account, and forwarding address for termination.
Official Laredo Water Bill Links Used in This Guide
Laredo Water Department Bill Pay FAQs
How do I pay my City of Laredo water bill online?
Use the official City of Laredo Click2Gov Utility Billing portal or start from the City of Laredo Water Payments page. Click2Gov provides account views and online payment access.
What is the Laredo Utilities customer service phone number?
Call Laredo Utilities customer service at 956-727-6402 for utility account, billing, payment posting, new account and service questions.
What is the Laredo water bill phone payment number?
Call 956-721-2032 to pay by phone. Laredo Utilities says Visa, MasterCard and American Express are accepted, and a $2.75 convenience fee applies.
Where is the Laredo Utilities office?
The Utilities office is at 1102 Bob Bullock Loop, Laredo, Texas 78043.
What are Laredo Utilities customer service hours?
Laredo Utilities lists hours as Monday through Friday, 8 a.m. to 5 p.m.; Saturday and Sunday closed.
Where do I mail a Laredo water bill payment?
Mail checks or money orders to City of Laredo, P.O. Box 6548, Laredo, Texas 78042. Include your account number and do not send cash.
Who do I call for a Laredo water or sewer emergency?
Call 956-721-2010. The Emergency Call Center is available 24 hours a day, 7 days a week, including holidays.
How do I open a new Laredo water account?
Visit the City Hall Annex at 1102 Bob Bullock Loop with valid picture ID or driver’s license, or use the official utility application. A $10 service connection fee applies and deposit varies by meter size.
How much are Laredo Utilities reconnection fees?
The official New Account page lists $35 for next business day, $55 for same business day and after hours up to midnight, and $75 for weekends and holidays.
Does this page collect Laredo water bill payments?
No. This is an informational guide. Use official City of Laredo, Laredo Utilities Department or Click2Gov links for live payment, balance, service and account support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.