City of Pasadena Water Dept, TX: Bill Pay and Phone
Use official City of Pasadena Water Billing resources to pay your water, wastewater, sewer and garbage bill online, by IVR phone, office phone, mail, ACH draft, night drop, drive-through, authorized payment location or in person. This guide covers the official payment portal, Water Billing phone number, office address, hours, service fees, due dates, disconnection warning, start/stop service, paperless billing, leak adjustment, sewer reporting, map and FAQs.
If you are searching for city of pasadena water department pasadena tx, choose your exact need below. Most users want to pay online, pay through the automated IVR system, call the Water Billing Office, visit the City Annex, use night drop, set up ACH draft, start or stop service, report a sewer problem, request a leak adjustment, or sign up for paperless billing.
Choose one option. The official action card below updates for online payment, IVR phone payment, office phone payment, mail, ACH draft, night drop, disconnection warning, start service, leaks, sewer reporting and official resources.
💳 Pay online — use the official Paymentus portal
Use this for: paying your City of Pasadena TX water bill online through the official Paymentus route.
Keep ready: water account number, service address and payment method.
After payment: save confirmation number, date, amount and service fee details.
Pasadena TX Water Billing Quick Facts Before You Pay
The City of Pasadena Water Billing Office handles meter reading, billing, collection and customer service for approximately 36,000 accounts. Sewer service fees are included on the monthly water bill.
The official Water Billing page lists the physical address as 1202 Southmore, Pasadena, TX 77501, mailing address P.O. Box 1337, Pasadena, TX 77501-1337, phone 713-475-5566, and fax 713-475-4945.
What This Pasadena TX Water Department Guide Covers
How to Pay City of Pasadena TX Water Bill Online
The safest online route is the official City of Pasadena payment link through Paymentus. The City says the online payment service fee is $3.25 per transaction.
Online payment has two main routes: one-time payment using only your account number, or registration on the customer portal. If you register, the City says you can save payment information, set up auto payments, receive payment reminder emails, and manage or pay multiple accounts.
Open the official payment link
Go to the official City of Pasadena Water Billing Paymentus portal.
Choose one-time payment or register
Use one-time payment when you only need to pay quickly. Register if you want saved payment details, auto payments, reminders or multi-account management.
Enter account details carefully
Use the account number from your current City of Pasadena water bill. Do not guess if the account number is unclear.
Review the $3.25 service fee
Check the payment amount, account, service address and service fee before submitting.
Save confirmation
Save confirmation number, amount, payment date, service fee and receipt until the payment posts.
Pasadena TX Water Bill IVR Phone Payment Number
The official Bill Payments page lists IVR phone payment at 888-647-0085. This is a 24-hour automated self-service phone payment route through interactive voice response.
The City says Spanish is available by pressing 2. The IVR service fee is listed as $3.25 per transaction.
Before calling IVR, keep this ready
- Current City of Pasadena water bill.
- Water account number.
- Service address.
- Payment method.
- A place to write down confirmation number.
City of Pasadena Water Billing Phone Number, Address and Hours
For water bill questions, disconnected service, payment posting, deposit/fee questions, start service, stop service, leak adjustment, paperless billing, account updates or customer service, contact the Water Billing Office.
1202 Southmore
Pasadena, TX 77501
P.O. Box 1337
Pasadena, TX 77501-1337
| Day | Official Water Billing hours |
|---|---|
| Monday | 7:30 a.m. – 5:00 p.m. |
| Tuesday | 7:30 a.m. – 5:00 p.m. |
| Wednesday | 7:30 a.m. – 6:00 p.m. |
| Thursday | 7:30 a.m. – 5:00 p.m. |
| Friday | 7:30 a.m. – 1:00 p.m. |
Pay Pasadena Water Bill in Person at the City Annex
The City says customers may pay in person at the City Annex. The Water Billing physical address is 1202 Southmore, Pasadena, TX 77501.
If paying by credit or debit card in person, the City says a processing fee of 4% of the amount being paid will be charged.
Water Billing / City Annex
1202 Southmore, Pasadena, TX 77501.
Official officeCard Processing Fee
Credit/debit card payments made through the office have a 4% processing fee.
Review before payingBefore visiting
- Bring your current water bill.
- Bring account number and payment method.
- Ask for a receipt and keep it until payment posts.
- Call 713-475-5566 first if your service is disconnected or subject to disconnection.
Pay City of Pasadena Water Bill by Mail
The official Bill Payments page says mailed payments should be made payable to City of Pasadena and mailed to PO Box 1337, Pasadena, TX 77501-1337.
The City also warns that the date payment is received, not the postmark date, is used to determine timeliness.
City of Pasadena
PO Box 1337
Pasadena, TX 77501-1337
City of Pasadena
Payment stub or account number with check/money order.
Received date, not postmark date, determines timeliness.
City of Pasadena Water Bill ACH Automatic Draft
The City offers Automatic Draft (ACH) from a checking or savings account. To enroll, customers must fill out and sign the official bank authorization form. The City also provides a cancellation form if you want to revoke bank draft authorization later.
Open the official Bill Payments page
Start from the City’s official Bill Payments page.
Download the bank authorization form
Use the official bank authorization form linked from the City page.
Confirm first draft timing
Ask Water Billing when the draft will start so the current bill is not missed.
Monitor first payment
Watch the first automatic draft and confirm it posts to the correct utility account.
Night Drop and Drive-Through Payment Options
The official Bill Payments page lists a night depository, also called night drop, at the City Annex after business hours. It also lists drive-through lanes at the City Annex.
The City says night drop payments made after business hours will not be processed until the following business day.
Available at City Annex after business hours.
Night drop payments are processed the following business day.
Drive-through lanes are available at City Annex.
Call Water Billing before relying on next-business-day processing.
Authorized Pasadena Water Bill Payment Locations
The City says authorized payment locations may be used for accounts that are not past due. If your account is past due, call the Water Billing Office first.
| Authorized location listed by City | Address / note |
|---|---|
| Fiesta | 1603 Spencer Highway |
| Food Town | Richey / Harris |
| Mexico Lindo | 2145 Red Bluff Road |
| Mi Tienda | Shaver / Spencer |
| PLS Check Cashers | 6868 Spencer Highway, 3023 Spencer Highway, and 950 E Pasadena Boulevard |
| Seller’s Brothers | 2311 Strawberry Road |
Pasadena Water Bill Due Dates and Late Fee
The City says customers have 18 days from the date of the bill to pay the balance without penalty. Payments not received by the due date are subject to a 10% late fee.
| Account begins with | Bill goes out | What to remember |
|---|---|---|
| 1 | 1st Thursday of the month | Due date is based on 18 days from the bill date. |
| 2 | 2nd Thursday of the month | Check the due date printed on your bill. |
| 3 | 3rd Thursday of the month | Payment must be received by the due date. |
| 4 | 4th Thursday of the month | Late payments may trigger 10% late fee. |
Pasadena TX Water Bill Disconnection Warning
If your service is subject to disconnection or has already been disconnected, the City says you must come in or call the Water Billing Office to make a payment.
This matters because online payments and IVR payments may not be visible to the Water Billing Office fast enough on the disconnect date.
Call Water Billing first
Call 713-475-5566 during business hours.
Ask for the exact amount
Confirm balance, penalty, reconnection or required payment method before paying.
Use the payment method staff recommends
For urgent accounts, the correct payment route is usually the one that Water Billing can verify fastest.
Keep receipt
Save payment proof, confirmation number, staff instructions and any reconnection details.
Start, Transfer or Discontinue Water Service in Pasadena TX
The City says customers can request to start water service 24 hours a day, 7 days a week by filling out the online application or downloading the application. The City also provides online forms to end water, sewer and/or garbage services.
The residential application states that required items include photo ID, SSN, a $30 non-refundable application fee and a deposit. The listed residential deposits are $125 for owner and $150 for renter. Same-day service has a listed $25 fee and application timing requirements.
Before starting service
- Prepare photo ID for each person listed on the account.
- Prepare required application fee and deposit.
- Prepare lease, rental agreement or closing papers showing right to occupy the service address.
- Call Water Billing at 713-475-5566 to pay deposit and related fees.
- Remember service connections can only be accommodated on weekdays, not weekends or holidays.
Pasadena Water Leak Adjustment, Leak Detection and Meter Test
The City says customers are ultimately responsible for leaks that occur past the meter, but the City may consider a water bill adjustment as a courtesy while the leak is corrected. Completing the request form does not guarantee an adjustment.
To request a leak adjustment form, email Water Billing or call 713-475-5566. The City says a leak must be completely repaired; simply turning off a toilet or sprinkler valve is not accepted as repair.
City-style leak check before calling
- Take a meter reading before going to sleep.
- Do not use water for several hours.
- Take another reading in the morning.
- If readings changed, you probably have a leak.
- Check the small triangle/diamond flow indicator on the meter face.
- Check toilets, faucets, icemakers, sprinkler systems and water heaters.
Pasadena Paperless Billing and Account Updates
The City offers a paperless billing portal at pasadenatx.viewbill.com. The City says the new portal sends a PDF of the actual statement by email when a new bill is ready.
If you were previously set up for paperless billing, the City says you may have to reset your password if you want to view past statements or link accounts.
noreplywb@pasadenatx.gov
Use City update form or email wbcs@pasadenatx.gov.
Check spam folder if enrolled but not seeing e-bill notices.
Pasadena Sewer Fees and Sewer Problem Reporting
The City Water Billing page says sewer service fees are included on your monthly water bill. Problems should be reported to Pasadena Action Line at 713-475-5555.
Included on monthly water bill.
Report to Pasadena Action Line: 713-475-5555
Call 713-475-5566 for billing/account issues.
Water Distribution responds to outages, leaks and related complaints.
Pasadena Water, Sewer and Garbage Rates and Senior Discount
The City has an official Current Water, Wastewater (Sewer) & Garbage Rates page. It states rates for water, wastewater and garbage services increased by 1.2%, effective October 1, 2025, and provides an FY 2026 schedule of rates.
The Bill Payments page also says customers who are 65 or older may qualify for reduced rates for City water, sewer and garbage services for primary residences, with required documentation.
Before questioning a high bill
- Compare usage with past months.
- Check if sewer and garbage are included in the total.
- Check for leaks using the meter method.
- Review the official current rates page.
- Call Water Billing with account number and service address.
City of Pasadena Water Billing Address, Map and Directions
The official Water Billing physical address is 1202 Southmore, Pasadena, TX 77501. This is the address to use for in-person Water Billing support, payment help and disconnection-related account questions.
City of Pasadena Water Billing
1202 Southmore, Pasadena, TX 77501. Call 713-475-5566 before visiting for urgent or disconnection-related account issues.
City of Pasadena TX Water Department Phone Numbers, Address and Payment Details
Use this table when you need to pay, call, visit, mail a payment, start service, report sewer problems, ask about leaks or open the correct official resource.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill payment | Paymentus portal | Use one-time payment or register. $3.25 service fee listed by City. |
| IVR phone payment | 888-647-0085 | 24-hour automated self-service. $3.25 service fee listed by City. |
| Water Billing phone | 713-475-5566 | Call for billing, payment, disconnection, start service, leak and account questions. |
| Water Billing email | wbcs@pasadenatx.gov | Use for account updates and non-urgent water billing questions. |
| Office address | 1202 Southmore, Pasadena, TX 77501 | Visit during Water Billing office hours. |
| Mail payment | P.O. Box 1337, Pasadena, TX 77501-1337 | Make checks payable to City of Pasadena. Received date determines timeliness. |
| Sewer problem | 713-475-5555 | Report sewer service problems to Pasadena Action Line. |
| City Hall general phone | 713-477-1511 | Use for general City routing, not routine Water Billing payments. |
Official Pasadena TX Water Bill Links and Resources
Use these official resources first. They help avoid fake payment pages, old phone numbers, wrong payment methods and third-party billing confusion.
💳 Online Payment Portal
Official Paymentus payment route linked by the City of Pasadena.
Open Payment Portal🧾 Bill Payments
Official City page listing online, IVR, ACH, mail, office, night drop and authorized payment options.
Open Bill Payments💧 Water Billing
Official Water Billing page with phone, address, hours, disconnection warning and account update information.
Open Water Billing🔁 Start / Stop Service
Official page for residential, commercial and discontinue service forms.
Open Service Forms💦 Leaks
Official leak adjustment, meter test and leak detection information.
Open Leak Info📧 Paperless Billing
Official e-bill information and paperless billing portal instructions.
Open Paperless Billing☎️ Water Billing
Call for account, payment, disconnection and billing questions.
Call 713-475-5566FAQs About City of Pasadena TX Water Department Bill Pay
How do I pay my City of Pasadena TX water bill online?
Use the official Paymentus portal linked from the City of Pasadena Bill Payments page. The City lists a $3.25 service fee per transaction.
What is the Pasadena TX Water Billing phone number?
The official Water Billing phone number is 713-475-5566.
What is the Pasadena water bill IVR phone payment number?
The City lists IVR phone payment at 888-647-0085. It is available as 24-hour automated self-service.
Where is the City of Pasadena Water Billing office?
The Water Billing physical address is 1202 Southmore, Pasadena, TX 77501.
What are Pasadena Water Billing office hours?
Official hours are Monday 7:30 a.m.–5 p.m., Tuesday 7:30 a.m.–5 p.m., Wednesday 7:30 a.m.–6 p.m., Thursday 7:30 a.m.–5 p.m., and Friday 7:30 a.m.–1 p.m.
Where do I mail a Pasadena TX water bill payment?
Mail checks payable to City of Pasadena to P.O. Box 1337, Pasadena, TX 77501-1337. The City uses the received date, not the postmark date, for timeliness.
Can I pay online on the Disconnect Date?
The City says do not pay online or by IVR on the Disconnect Date because Water Billing does not receive the payment file until the following business day. Call or visit Water Billing instead.
How much is the Pasadena TX water bill late fee?
The City says customers have 18 days from the bill date to pay without penalty, and payments not received by the due date are subject to a 10% late fee.
Who do I call for sewer problems in Pasadena TX?
Sewer service fees are included on the water bill, but sewer problems should be reported to Pasadena Action Line at 713-475-5555.
Is this the official City of Pasadena website?
No. This is an independent informational guide. Use the official City of Pasadena links in this article before entering payment or account details.
Best Way to Pay City of Pasadena TX Water Department Bill in 2026
The best normal payment route is the official City of Pasadena Paymentus water bill portal. Keep your account number ready, review the $3.25 service fee, and save your confirmation.
For urgent or disconnected accounts, call 713-475-5566 or visit Water Billing at 1202 Southmore, Pasadena, TX 77501. For IVR phone payment, call 888-647-0085. For sewer service problems, call Pasadena Action Line at 713-475-5555.
Important Notice: This article is an independent informational guide and is not the City of Pasadena, Pasadena Water Billing, Paymentus, or a payment processor. Payment links, phone numbers, service fees, due dates, late fees, office hours, disconnection rules, authorized payment locations and utility policies can change. Always verify urgent or official matters directly with the City of Pasadena Water Billing Office before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.