Fairmont Water Department, WV: Bill Pay, Phone & Address 2026

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Official City of Fairmont utility billing guide

Fairmont Water Department, WV: Bill Pay, Phone and Address

Use official City of Fairmont Customer Service Center and Water Utility Billing resources to pay your city service bill online through Sprypoint, mail a payment, use ACH, drop off after-hours payment, start new service, track water usage, and contact the correct office for billing questions.

💳 Online: Sprypoint utilities portal ☎️ Billing: 304-366-6213 🏢 Office: 109 Merchant Street 🕘 Hours: 8:30 AM–4:30 PM
★ Official bill payment finder
Find the Right Fairmont Water Bill Payment Option

If you are searching for city of fairmont water department, choose the task closest to what you need. Most users want to pay online, re-register for Sprypoint, call Utility Billing, mail a payment, use ACH, drop a payment after hours, start new service, transfer/cancel service, or track water usage.

Official path

Choose one option. The official action card below updates for online payment, Sprypoint re-registration, billing phone, mail payment, ACH, drop box, new service deposits, water usage tracking and utility contacts.

💳 Pay online — use the official Fairmont utilities portal

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Use this for: paying City of Fairmont water and utility bills online through the official utilities portal.

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Important: online users must re-register for the Sprypoint system if they used the older system.

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After payment: save confirmation number, payment date, amount and account details.

⚠️ Avoid wrong portals: Start from official fairmontwv.gov or utilities.fairmontwv.gov before entering payment details.
Open Online Utility Portal Open Official Pay For Page
👉 This dropdown does not collect payments. It only guides users to official City of Fairmont water and utility billing routes.
At a glance

Fairmont Water Department Quick Facts Before You Pay

The City of Fairmont Utility Billing Customer Service Center is located at 109 Merchant Street, Fairmont, WV 26554. For water or utility billing questions, call 304-366-6213.

Office hours are Monday through Friday, 8:30 AM to 4:30 PM. The Customer Service Center also lists fax number 304-366-6232 and mailing address P.O. Box 1428, Fairmont, WV 26555-1428.

💳Online paySprypointRe-register online
☎️Billing phone304-366-6213Customer Service
📍Billing office109 Merchant St.WesBanco building
🕘Hours8:30–4:30Mon–Fri
📮Mail payPO Box 182304Columbus, OH
⚠️ Sprypoint notice: The City says all Fairmont City Service Bills, including water and utility bills, changed to Sprypoint beginning March 4, 2024. Online users must re-register for the new service.
🔗 Source verification: Official City of Fairmont Customer Service Center, Pay City Service Bill, Pay For, New City Service Customers, utilities portal and utilities department resources were reviewed before writing this guide. Publish-ready as of May 2026.
Page guide

What This Fairmont Water Department Guide Covers

Pay Fairmont water bill online Phone, address and hours Payment options compared Mail, ACH and drop box New city service deposits Track water usage City Hall vs billing office Utilities department contacts Official links Map and office location Most searched FAQs
Online payment

How to Pay Fairmont WV Water Bill Online

The safest online route is to start from the official City of Fairmont Pay For page or directly open the official City of Fairmont utilities portal. The city says online water and utility bill users must re-register for the Sprypoint payment system.

Keep your current city service bill nearby before registering or paying. Online payment portals normally require account details from the bill, service address and payment method.

1

Open the official payment page

Start from the official City of Fairmont Pay For page.

2

Open the utility bill portal

Use the official Fairmont Utilities online portal.

3

Re-register if needed

If you previously paid through the older system, create or update your login in Sprypoint as required by the city.

4

Confirm account and balance

Check your account number, service address, amount due and payment method before submitting.

5

Save confirmation

Save the confirmation number, date, amount and payment method until the payment posts to your account.

Practical tip: If the online portal cannot find your account after re-registration, call the Customer Service Center at 304-366-6213 before creating duplicate accounts or making repeated payments.
Contact details

Fairmont Water Department Phone Number, Address and Hours

For water and utility billing questions, online payment help, new service status, ACH setup, drop box questions, deposits and account support, contact the City of Fairmont Customer Service Center.

Utility Billing phone

304-366-6213

Fax

304-366-6232

Billing office

109 Merchant Street
Fairmont, WV 26554

Office hours

Monday–Friday
8:30 AM to 4:30 PM

Customer Service mailing address

P.O. Box 1428
Fairmont, WV 26555-1428

City main address

200 Jackson Street
Fairmont, WV 26554
Phone: 304-366-6211

🧾

Billing and Account Help

Call 304-366-6213 for water/utility bill questions, payment support, deposit questions and new service status.

Customer Service Center
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Utilities Department

Call 304-366-6231 for utility department contacts related to wastewater, filtration, stormwater and utility operations.

Utilities contacts
Payment methods

Fairmont Water Bill Payment Options Compared

The City of Fairmont lists online payment through the utility portal, mail payment, ACH automatic payment and an after-hours drop box at the Customer Service Center. Choose the method based on urgency and payment type.

Payment option How it works Best for Practical warning
Online payment Use the Fairmont utilities portal powered by Sprypoint. Fast payment and online account management. Online users must re-register if they used the old system.
Mail payment Mail payment to City of Fairmont Water Board Lock Box. Customers paying early by mail. City is not responsible for delayed mail delivery.
ACH automatic payment Complete the signup form, attach a voided check and mail it to the Customer Service Center. Avoiding missed monthly payments. Continue checking bills until ACH is confirmed active.
After-hours drop box Use the drop box in front of 109 Merchant Street after hours. Local after-hours payment drop-off. Do not use during normal hours; do not use City Hall drop box for utilities.
Customer Service Center Call or visit 109 Merchant Street for billing help. Questions, setup, transfer/cancel service and account problems. Office hours are 8:30 AM to 4:30 PM.
Mail, ACH and drop box

Fairmont Water Bill Mail Payment, ACH and Drop Box

The City of Fairmont says payments by mail are processed on the day they are received, and the City of Fairmont Water Board is not responsible for delayed mail deliveries.

The City also offers ACH automatic payment from checking or savings account. For after-hours payment, the official drop box is located in front of the Customer Service Center at 109 Merchant Street.

Mail payment to

City of Fairmont Water Board
Lock Box
PO Box 182304
Columbus, OH 43218-2304

ACH signup mail to

City of Fairmont Customer Service Center – ACH
P.O. Box 1428
Fairmont, WV 26555-1428

Drop box location

City of Fairmont Customer Service Center
109 Merchant Street
Fairmont, WV 26554

Drop box warning

The City says not to use the City Hall drop box for utility payments.

1

For mail payments, include bill details

Include the payment stub or account number so payment posts correctly.

2

For ACH, use the official form

Open the official Pay City Service Bill page and use the ACH signup form listed by the city.

3

For drop box, use the correct building

Use the drop box in front of the Customer Service Center at 109 Merchant Street after hours, not the City Hall drop box.

Urgent payment warning: If your account is past due, mail and drop box may not be the safest option. Call 304-366-6213 before relying on a delayed payment method.
Start service

New City Water Service Customers in Fairmont

The City of Fairmont new service page explains deposit requirements for new city service customers. If your service address is inside city limits, the city lists a $50 water utility deposit and a $20 garbage service deposit. If the service address is outside city limits, the listed deposit is $50.

The City says if you are unsure whether your location is inside city limits, contact Customer Service at 304-366-6213.

Before applying for new service, prepare this

  • Service address in or near Fairmont.
  • Applicant name and contact details.
  • Mailing address if different from service address.
  • Deposit payment method.
  • Move-in date or requested service start date.
  • Any property or lease details requested on the application.
1

Open the official new service page

Use the official New City Service Customers page.

2

Submit the city service application

Use the city’s online application link or download the blank PDF application if you prefer mail, fax or in-person submission.

3

Pay the correct deposit

Confirm whether the address is inside or outside city limits and pay the required deposit.

Deposit return note: The City says the deposit plus interest can be returned after 12 months of excellent payment history, with all bills paid before or by the due date each month.
Usage tracking

Track Fairmont Water Usage Online

The Customer Service Center page says customers can track water usage by creating an account with the Sensus Customer Portal. This can help you review usage in real time and catch unusual usage earlier.

Use water usage tracking for

  • Spotting possible leaks before the next bill.
  • Comparing normal usage vs high-usage periods.
  • Checking whether usage changes after plumbing repairs.
  • Monitoring seasonal usage changes.
  • Reviewing usage before calling Customer Service about a high bill.
High bill tip: If your bill is higher than expected, check the Sensus portal, inspect toilets, faucets, outside spigots and water heater discharge, then call Customer Service with your findings.
Avoid confusion

Fairmont City Hall vs Utility Billing Office

Fairmont City Hall is listed at 200 Jackson Street, but the Water Department Utility Billing Customer Service Center relocated to 109 Merchant Street inside the WesBanco building.

For utility payments, billing questions, new service, transfer service and cancellation help, use the Customer Service Center details. The city specifically warns that the drop box at City Hall should not be used for utility payments.

Need Correct place Best action
Water/utility billing question Customer Service Center, 109 Merchant Street Call 304-366-6213.
After-hours utility payment drop box Drop box in front of 109 Merchant Street Do not use City Hall drop box.
General city government City Hall, 200 Jackson Street Use main city contact only for non-billing matters.
Utilities department

Fairmont Utilities Department Contact Details

The City’s Wastewater / Filtration / Stormwater page lists Utilities phone 304-366-6231. It also lists Utility Manager John Carson at 304-366-6231, Ext. 224.

Use Customer Service Center for billing and payment questions. Use Utilities department resources for wastewater, filtration, stormwater, drinking water quality reports, source water protection and utility operations information.

Utilities phone

304-366-6231

Utility Manager

John Carson
304-366-6231, Ext. 224

Billing questions

304-366-6213
Customer Service Center

Useful resources

Drinking Water Quality Reports, Source Water Protection Plan, Field Services, Filtration Plant, Meter Department and Stormwater pages.

Map and location

Fairmont Utility Billing Customer Service Center Map

The City of Fairmont Utility Billing Customer Service Center is located at 109 Merchant Street, Fairmont, WV 26554. Use this location for utility billing, new service help and the official after-hours utility payment drop box.

Customer Service Center – Water & Utility Billing

Use this map for the official billing office location inside the WesBanco building.

Open Billing Office Map Call 304-366-6213
Contact table

Fairmont Water Department Phone Number, Address, Hours and Help Table

Use this quick table when you need to pay, call, mail a payment, start service, track usage or contact utilities.

Need Official detail Best action
Online bill pay Fairmont Utilities Portal Use for online water and utility bill payment.
Billing questions 304-366-6213 Call the Customer Service Center.
Billing office 109 Merchant Street, Fairmont, WV 26554 Use for in-person billing help and drop box location.
Office hours Monday–Friday, 8:30 AM–4:30 PM Call or visit during business hours.
Mail payment City of Fairmont Water Board, Lock Box, PO Box 182304, Columbus, OH 43218-2304 Mail early and include account details.
ACH automatic payment City of Fairmont Customer Service Center – ACH, P.O. Box 1428, Fairmont, WV 26555-1428 Send signup form with voided check.
New city service New City Service Customers Review deposit and application instructions.
Utilities Department 304-366-6231 Use for utility department information, not payment questions.
Most searched FAQs

FAQs About Fairmont Water Department Bill Pay

How do I pay my Fairmont WV water bill online?

Use the official City of Fairmont utilities portal at utilities.fairmontwv.gov. The city says online users must re-register for the Sprypoint payment system.

What is the Fairmont Utility Billing phone number?

Call the Utility Billing Customer Service Center at 304-366-6213.

Where is the Fairmont water billing office?

The Customer Service Center is at 109 Merchant Street, Fairmont, WV 26554.

What are Fairmont water billing office hours?

The official hours are Monday through Friday, 8:30 AM to 4:30 PM.

Where do I mail a Fairmont water bill payment?

Mail payment to City of Fairmont Water Board, Lock Box, PO Box 182304, Columbus, OH 43218-2304.

Can I use a drop box for Fairmont utility payments?

Yes, after-hours payments may be dropped at the Customer Service Center drop box at 109 Merchant Street. The city says the City Hall drop box should not be used for utility payments.

Does Fairmont offer ACH automatic water bill payment?

Yes. The city offers ACH automatic payment from checking or savings account. Complete the signup form, attach a voided check and mail it to the Customer Service Center – ACH address.

What deposit is required for new Fairmont water service?

The city lists a $50 water utility deposit. Inside city limits, a $20 garbage service deposit is also required. Outside city limits, the listed deposit is $50.

Can I track Fairmont water usage online?

Yes. The Customer Service Center page links to the Sensus Customer Portal for tracking water usage in real time.

What is the Fairmont Utilities Department phone number?

The Utilities phone number listed on the Wastewater / Filtration / Stormwater page is 304-366-6231. Billing questions should still go to 304-366-6213.

Final summary

Best Way to Pay City of Fairmont Water Department Bill in 2026

The best path is simple: start from the official City of Fairmont Pay For page, use the Fairmont Utilities portal for online payment, and call 304-366-6213 for billing or account help.

For the focus keyword city of fairmont water department, this guide covers the full user intent: bill pay, online payment, Sprypoint re-registration, phone number, office address, hours, mail payment, ACH, drop box, new service deposits, water usage tracking, utility contacts, official links, map and FAQs.

Important Notice: This article is an independent informational guide and is not the City of Fairmont, Fairmont Customer Service Center, Fairmont Water Department, Sprypoint, Sensus or an official payment processor. Payment links, phone numbers, office hours, deposits, mailing addresses, drop box rules and service requirements can change. Always verify urgent or official matters directly with the City of Fairmont before acting.

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USA Water Bill Payment Safety & Assistance Tool

Before you pay a water bill online, use this quick helper to avoid wrong portals, prepare your account details, check late-payment risk, estimate possible leak usage, and know what to ask the utility office.

Payment checklist Late bill risk check Leak estimate Call script

1. Safe payment portal checklist

Use this before clicking any payment page. Water bill scams often copy city names, so users should confirm the portal from the official city, county, utility, or customer-service page.

Select your situation and click the button to get a safer payment checklist.

What to verify before paying

  • The payment link opens from an official city, county, utility, or contracted payment provider page.
  • The account number, service address, and customer name match your printed or digital bill.
  • You understand any card, phone, or third-party convenience fee before submitting payment.
  • If your bill is already past due, confirm whether online payment alone stops disconnection.
  • Save the confirmation number, date, amount, payment method, and screenshot or email receipt.
Tip: If the article provides a phone number, call the utility billing office before paying when the bill is very late, service is off, or you received a shutoff notice.

2. Due date and late-payment risk check

This does not replace your official bill, but it helps you decide whether to pay online, call the billing office, or visit in person.

Enter your due date and bill status to see the safest next action.

Late bill action guide

0–2 days Normal online payment is usually fine, but keep your receipt.
3–10 days Check for late fee, grace period, and posting delay.
Shutoff Call first. Ask about reconnection timing and required amount.
Online payments may not post instantly for every city or third-party processor. If you are close to shutoff, confirm with the official billing office.

3. Possible leak usage estimator

A sudden water bill increase can happen because of toilet leaks, irrigation leaks, meter issues, estimated reads, or seasonal outdoor use.

Enter your normal and current bill to get a practical high-bill checklist.

Fast leak checks at home

  • Turn off taps and appliances, then check if the water meter still moves.
  • Put food coloring in the toilet tank; if color enters the bowl without flushing, the toilet may leak.
  • Check irrigation, hose bibs, water softener, humidifier, and outdoor spigots.
  • Compare current usage with the same month last year if your bill shows history.
  • Ask the utility if they offer a leak adjustment, high-bill review, or meter re-read.

4. Utility office call script generator

Use this when you need to call customer service about payment, reconnection, high bills, payment plans, or service changes.

Your call script will appear here.

Keep these details ready

  • Account number or customer ID from the bill.
  • Service address and billing address.
  • Payment confirmation number if already paid.
  • Shutoff notice date, reconnect amount, or past-due balance.
  • Meter reading, photo, or bill copy if asking about high usage.
Best practice: Always write down the representative name, call date, time, promised action, and case/reference number.
This helper is for general water-bill preparation only. Payment rules, posting times, fees, assistance, shutoff notices, and reconnection steps vary by city, county, utility, and payment processor. Always confirm final details with the official utility office or official payment portal mentioned in the article.