Fresno Water Department, CA: Bill Pay, Phone Number and Hours
Use official City of Fresno Utilities Billing and Department of Public Utilities resources to pay your water, sewer, solid waste and utility bill online, by phone, by mail, AutoPay, text-to-pay or guest payment. This guide covers the Utility Billing phone number, customer service hours, emergency water/sewer contacts, start service, payment plans, affordability credit and official payment links.
If you are searching for city of fresno water department, choose the task closest to what you need. Most customers want to pay online, use Guest Payment, call Utility Billing, pay by phone, set up AutoPay, start utility service, request a payment plan, apply for the affordability credit, report a water leak or call after-hours water/sewer emergency service.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official Fresno Utilities portal
Use this for: paying your City of Fresno utility bill online through the official FirstChoice utility portal.
Keep ready: your account number exactly as it appears on your utility statement.
After payment: save the confirmation number, date, amount and payment method.
Fresno Water Department Quick Facts Before You Pay
The City of Fresno Utilities Billing and Collection office handles utility account payments, online/mobile payments, automated phone payments, payment plans and billing support. For utility billing and account support, call 559-621-6888.
The official payment portal lists customer service hours as Monday through Friday, 8:00 a.m. to 4:00 p.m.. For 24-hour water and sewer emergencies, the portal lists 559-621-2489. Fresno Public Utilities also lists after-hours water emergencies at 559-621-1100.
What This Fresno Water Department Guide Covers
How to Pay Fresno Water Bill Online
The safest route is to start from the official City of Fresno Utilities Billing and Collection page or open the official Fresno Utilities FirstChoice payment portal.
If you do not want to register, use Guest Payment. You will need the account number exactly as it appears on your statement.
Open the official payment portal
Use the City of Fresno FirstChoice utility payment portal.
Choose login or Guest Payment
Log in if you have a registered account. Use Guest Payment for a one-time payment without logging in.
Enter account number correctly
Use your account number exactly as shown on your statement so the payment posts to the correct account.
Review amount and payment method
Check the account, amount, service address and payment method before submitting.
Save payment confirmation
Save the confirmation number, date, amount and payment method until your account balance updates.
Fresno Water Bill Pay by Phone Number
For automated phone payment, call 559-621-6888. The City of Fresno says credit card payments are accepted over the phone using an automated phone payment system.
Before calling to pay by phone, keep this ready
- Your City of Fresno utility account number.
- Your service address.
- Your current utility bill or past-due notice.
- Your credit card or accepted payment method.
- A place to write the confirmation number.
- Any disconnect notice or payment-plan letter if the account is late.
City of Fresno Utility Billing Phone Number, Hours and Support
The official FirstChoice portal lists Utility Customer Service and account support at 559-621-6888. The portal lists support hours as Monday through Friday, 8:00 a.m. to 4:00 p.m..
The same portal lists payment portal/account support email as customerservice@firstbilling.com. Use phone support for account-specific city utility questions, especially if the issue is urgent or tied to non-payment.
559-621-6888
Use for payment, account and invoice questions.
Monday–Friday
8:00 a.m.–4:00 p.m.
customerservice@firstbilling.com
Use for portal/payment support.
559-621-2489
Water and sewer emergency line listed on portal.
Keep Your Bill Ready
For faster help, keep your account number, service address, bill amount, payment confirmation and any shut-off notice ready.
Faster supportEmergency Is Different
For water or sewer emergencies, call 559-621-2489 or use the city’s 311 / 621-CITY route.
24-hour helpCity of Fresno Water Bill Payment Options Compared
Fresno customers can pay online, use Guest Payment, pay by automated phone service, register for account tools, use AutoPay, text-to-pay or mail depending on the account setup and payment urgency.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online portal | Fresno Utilities FirstChoice | Registered account access and recurring utility management. | Use official Fresno.gov / FirstChoice links only. |
| Guest Payment | FirstChoice Guest Payment | One-time payment without logging in. | Enter account number exactly as shown on statement. |
| Phone payment | 559-621-6888 | Automated phone credit card payment. | Save confirmation number after payment. |
| AutoPay | FirstChoice / Billing & Payments page | Recurring monthly payment setup. | Confirm setup before skipping manual payment. |
| Follow payment address on your bill | Non-urgent check or money order payment. | Not ideal when account is close to shut-off. | |
| Payment plan | Utilities Payment Plan page | Past-due balance or shut-off risk. | Follow plan requirements exactly. |
AutoPay, Text-to-Pay, Mail and Account Tools
The City of Fresno Utilities Billing and Collection page says online and mobile payment options are offered for utility customers. The FirstChoice portal supports account login, registration and guest payment.
If you use mail payment, follow the mailing address printed on your current Fresno utility bill. Mail is not the best choice when the account is close to a due date or disconnection deadline.
Before setting up AutoPay or recurring payment
- Create or log in to your official Fresno Utilities portal account.
- Confirm your account number and service address.
- Choose the correct payment method.
- Confirm AutoPay is active before skipping manual payment.
- Keep checking your statements for payment date and amount.
- Update payment method before card/bank account expires or closes.
Start Utility Service in Fresno, CA
The City of Fresno has an official Start Utility Service page. If you need utility service started sooner, the city says you can call 559-621-6888.
Open the official start service page
Use the City of Fresno Start Utility Service page.
Prepare service details
Have your service address, move-in date, owner/tenant details, contact information and identification details ready.
Call if you need faster start
If service needs to start sooner, call 559-621-6888 as the city directs.
Save your account setup details
Once account setup is complete, save your account number for payment, portal registration and future support.
Fresno Utility Payment Plan and Shut-Off Risk
The official Utilities Payment Plan page explains plan requirements for customers with an outstanding balance. If your account is past due or at risk of service shut-off, review the official payment-plan page and call Utility Billing before the deadline.
The page says customers may need to pay a portion of the outstanding balance, and it includes rules related to service shut-off for non-payment. Do not wait until the final day if your water service is at risk.
If your Fresno utility bill is past due
- Open the official Utilities Payment Plan page.
- Call 559-621-6888 and ask what amount is required now.
- Ask whether a payment plan is available for your account.
- Pay through an official method and save the confirmation number.
- Ask if you must report the confirmation to prevent shut-off.
- Follow every payment plan date exactly.
Fresno Utilities Affordability Credit Program
The City of Fresno Billing & Payments resources include the Utilities Affordability Credit Program. Eligible account holders may receive a monthly credit for water service and/or residential solid waste service, subject to program rules.
Before applying for affordability credit
- Open the official Utilities Affordability Credit Program application page.
- Confirm you are the account holder.
- Review financial eligibility requirements.
- Prepare any required income or eligibility documentation.
- Submit only through the official city route.
- Continue paying your bill unless the city confirms a credit has posted.
Fresno Water Leak, Water Main Break and Sewer Emergency Contact
For 24-hour water and sewer emergencies, the Fresno utility payment portal lists 559-621-2489. The Department of Public Utilities contact page also lists after-hours water emergencies at 559-621-1100.
The Water Division page directs customers to call the City of Fresno’s 311 Center by dialing 3-1-1 within city limits or 559-621-CITY (2489), and also points users to FresGO for reporting issues.
559-621-2489
Listed on Fresno utility portal.
559-621-1100
Listed by Public Utilities contact page.
Dial 3-1-1 inside city limits
or call 559-621-CITY (2489).
Water main break, water leak, sewer issue, urgent public utility service issue.
Official Fresno Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong Fresno-area providers, third-party payment pages, old phone numbers and delayed utility bill posting.
💧 Utilities Billing
Official City of Fresno page for utility billing and collection information.
Open Utilities Billing💳 FirstChoice Portal
Official Fresno Utilities portal for login, registration and utility bill payment.
Open Payment Portal⚡ Guest Payment
Official one-time payment route using account number from your statement.
Open Guest Payment🏠 Start Utility Service
Official city page for new utility service setup and faster-start phone help.
Open Start Service🤝 Payment Plan
Official page for payment plan and non-payment shut-off information.
Open Payment Plan🚨 Public Utilities Contact
Official contact page for Public Utilities and after-hours water emergency information.
Open Contact PageCity of Fresno Utility Billing Location Reference
For city office reference, use Fresno City Hall / City of Fresno location details and call 559-621-6888 before visiting for utility billing support. Many bill payment tasks can be completed online or by phone without visiting an office.
City of Fresno City Hall
Use this map for City of Fresno office location reference.
Fresno Water Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, start service, ask for assistance, request a payment plan or report water/sewer emergencies.
| Need | Official detail | Best action |
|---|---|---|
| Online utility bill pay | FirstChoice utility portal | Use for account login, registration and utility payment. |
| Guest payment | Guest Payment | Use account number exactly as shown on statement. |
| Phone payment / billing | 559-621-6888 | Use for automated payment and account/invoice questions. |
| Customer service hours | Monday–Friday, 8:00 a.m.–4:00 p.m. | Call during these hours for account-specific support. |
| Portal support email | customerservice@firstbilling.com | Use for non-urgent portal/payment support. |
| 24-hour water/sewer emergency | 559-621-2489 | Use for urgent water/sewer emergency reporting. |
| After-hours water emergency | 559-621-1100 | Use when directed by Public Utilities contact information. |
| 311 / city issue | 3-1-1 or 559-621-CITY (2489) | Use for city service issue routing and FresGO-style reports. |
FAQs About Fresno Water Department Bill Pay
How do I pay my Fresno water bill online?
Use the official Fresno Utilities FirstChoice portal. You can log in, register or use Guest Payment with the account number exactly as shown on your statement.
What is the Fresno water bill pay phone number?
Call 559-621-6888 for automated phone payment and Utility Billing support.
What are Fresno Utility Billing customer service hours?
The official payment portal lists customer service hours as Monday through Friday, 8:00 a.m. to 4:00 p.m.
Can I pay my Fresno utility bill without logging in?
Yes. Use the official Guest Payment page and enter the account number exactly as it appears on your statement.
Who do I call for Fresno water or sewer emergencies?
The official portal lists 24-hour water and sewer emergencies at 559-621-2489. Public Utilities also lists after-hours water emergencies at 559-621-1100.
How do I start water or utility service in Fresno?
Use the official City of Fresno Start Utility Service page. If you need utility service started sooner, call 559-621-6888.
Does Fresno offer utility payment plans?
Yes. Fresno has an official Utilities Payment Plan page. If your account is past due, call 559-621-6888 and ask what is required for your account.
Does Fresno have a water bill affordability credit?
Yes. Fresno has a Utilities Affordability Credit Program for eligible account holders. Review the official application page and continue paying until a credit is confirmed.
Can I report Fresno water leaks through 311?
Yes. Fresno Water Division directs customers to call 3-1-1 within city limits or 559-621-CITY (2489), and also points users to FresGO for reporting issues.
Is this page the official City of Fresno website?
No. This is an independent informational guide. Use the official City of Fresno and FirstChoice links in this article for payments, account help and emergency reporting.
Best Way to Pay Fresno Water Department Bill in 2026
The best route is to use the official City of Fresno FirstChoice utility portal. Use Guest Payment if you want to pay without logging in, and enter the account number exactly as shown on your statement.
For phone payment and billing help, call 559-621-6888. For 24-hour water and sewer emergencies, call 559-621-2489. For after-hours water emergency information, Fresno Public Utilities also lists 559-621-1100.
Important Notice: This article is an independent informational guide and is not the City of Fresno, Fresno Department of Public Utilities, Utilities Billing and Collection, FirstChoice, Paya, a payment processor or an official utility service. Payment links, phone numbers, hours, payment plan rules, affordability credit rules, emergency procedures and utility policies can change. Always verify urgent or official matters directly with the City of Fresno before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.