Compton Water Bill & Service Help
Need to pay a City of Compton water bill, call billing, start service, ask about the $200 pre-payment, get a payment plan, report a leak, shut off water for an emergency, or understand why trash and sewer appear on the same bill? Use the task cards below to reach the right official route fast.
Fast Answer: Pick Your Compton Water Task
Use CivicPay/MerchantTransact. You need last name or business name, house/building number and utility account number.
Pay onlineCall 310-605-5524, choose Option 1. Check payment has a $1 convenience fee; card fees vary by amount.
Phone pay rulesResidential service requires a minimum $200 pre-payment. Email documents or visit in person.
New accountQuality issues: 310-605-6240. Leaks/breaks: 310-605-5524 or 310-605-5690.
Contact WaterCity of Compton Water Bill Payment Options
Compton utility bills may include water, sewer and waste fees. Pick the payment route based on whether the account is current, near shutoff, or already disconnected.
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online CivicPay / MerchantTransact | Online payment requires last name or business name, house/building number, and utility account number. | Routine payment and outside counter hours. | A 1.50% service charge is automatically added to the total payment amount. |
| Telephone payment | Call 310-605-5524, choose Option 1, and follow prompts. | Customers who prefer phone payment. | Phone/counter closed 12:00 p.m.–1:30 p.m.; City Hall closed Fridays. |
| Phone check payment | City lists a $1.00 convenience fee when paying by check. | Phone payment from bank account when service is not shut off. | If water is shut off, the City says you will not be able to pay with a check. |
| Phone debit / credit payment | City lists $2.00 convenience fee for payments $200 and under; 1.5% for payments over $200. | Phone payment when a card is needed. | Always ask total amount including fee before confirming. |
| In person | Water Utility Division on the ground floor of City Hall, 205 S. Willowbrook Ave. | Disconnection notice, account help, payment proof, new service, payment arrangement. | Go Monday–Thursday and avoid the lunch closure window. |
| Drop box | Check or money order drop box is in front of City Hall along Willowbrook Avenue. | After-hours non-urgent payment. | Do not use drop box when same-day posting, reconnection or confirmation is required. |
| Mail to lockbox | City of Compton Municipal Utilities Billing, PO Box 511811, Los Angeles, CA 90051-1800. | Non-urgent check or money order. | Do not send cash and do not mail if subject to disconnection. |
| Mail to Water Department | City of Compton “Water Dept.”, 205 S. Willowbrook Ave., Compton, CA 90220. | Backup official mailing route. | Include customer number on check or money order. |
Online Payment Portal Checklist
Account number location
The City says the utility account number is on the top left or bottom right of the bill after the words “Customer Number.”
House/building number
Use only the building number part of the service address if the portal asks for it. Match the bill exactly.
Save proof
Save confirmation number, date, amount, fee, payment method, and a screenshot until the account balance updates.
Disconnected for Non-Payment? Do This Before Waiting
Official rule that matters: If your water has been disconnected for non-payment, make the payment and then call the Water Department at 310-605-5524. The City says services disconnected for non-payment will not be restored until the following business day if the overdue amount is paid after 3:00 p.m.
Pay through an official route
Use the official portal, phone prompt, or counter payment. Keep the confirmation number and payment amount ready.
Call after paying
Call 310-605-5524 and tell Customer Service that a payment was made. Ask if same-day restoration is possible.
Know the 3 p.m. timing
If overdue payment is made after 3 p.m., restoration may not occur until the following business day.
Do not use check if shut off
The City’s payment page states that if your water is shut off, you will not be able to pay with a check.
Compton Water Department Phone, Address and Hours
Billing questions
310-605-5524
Use for bill, payment, account and payment-method questions.
Phone payment
310-605-5524, Option 1
Follow the official phone-payment prompts.
Payment office
Water Department
205 S. Willowbrook Avenue
Compton, CA 90220
cwdcd@comptoncity.org
Also listed: contactwater@comptoncity.org
Start New Water Service in Compton
Fast setup summary: The City says you can come in person or email information to cwdcd@comptoncity.org. Once the account is set up, the City emails account information, and you go online to pay the pre-payment. Water service is turned on after Customer Service verifies payment.
| New service item | Official detail | Practical note |
|---|---|---|
| Residential pre-payment | Minimum $200. | Not refundable until the account is closed. |
| Fireline / Landscape account | Minimum $200. | Not refundable until the account is closed. |
| Multi-family, commercial, industrial, institutional | Minimum $300. | Remains with the account until closed or delinquent. |
| Application details | Name, address, phone, driver’s license number, Social Security number, employment information, emergency contact, and landlord details if renting. | Have documents ready before emailing or visiting. |
| Previously occupied home | The City recommends calling at least two days before you want service started. | Do not wait until move-in day. |
| Brand-new home | The City may need an extra day or two to create a new account. | Ask about timing before closing or move-in. |
| Accepted online pre-payment methods | The City says online bill pay accepts checks, debit Visa/MasterCard, and credit card MasterCard only. | Confirm current accepted methods before paying. |
Close a Compton Water Account and Final Bill
Final bill
Customer service prepares a final bill and sends it to the forwarding address provided.
Deposit handling
Any deposit attached to the account is automatically credited toward the final bill.
Credit balance
If a credit exists, the City says a check will be automatically mailed to the forwarding address provided.
What Is Included on a Compton Utility Bill?
Owner responsibility
The City states that the property owner is responsible for unpaid water bills and incurred charges, whether or not the account is in the owner’s name.
Water charges
Your bill can include a fixed water service charge and a water usage charge based on metered water use.
Other utility items
Utility bills may also include utility users tax, water improvement charge, sewer improvement charge and waste fees.
Compton Water Rates and Meter Minimums
Use this section to separate rate questions from leak, trash, sewer, tax or payment-fee questions.
| Rate item | Official posted detail | Why it matters |
|---|---|---|
| Class A water rate | Tier 1 under 20 billing units: $2.67 per HCF; Tier 2 over 20 billing units: $3.09 per HCF. | Applies to customer classifications except multi-family. |
| Class B water rate | Multi-family tier: 10 billing units per condo/apartment at $2.67 per HCF; usage above tier at $3.09 per HCF. | Useful for apartments, condos and multi-family properties. |
| ¾-inch meter minimum | $30.54 monthly minimum. | Common baseline for small residential meters. |
| 1-inch meter minimum | $39.54 monthly minimum. | Higher meter size increases fixed cost. |
| 1½-inch meter minimum | $72.01 monthly minimum. | Check meter size before disputing a fixed charge. |
| 2-inch meter minimum | $101.32 monthly minimum. | Large services can have larger fixed charges even at low usage. |
Payment Plans, High Bill Help and PACE Program
3–4 month plan
The City says eligible customers may spread charges over three to four months through a flexible payment plan.
Leak-related high bill
The assistance page says the plan may help customers facing special circumstances, such as a high bill from a property leak.
PACE contact
The City says CMWD customers may request program information from PACE by calling 213-989-3177.
Water Quality, Leak, Break and Emergency Shutoff Help
| Problem | Official contact | What to say |
|---|---|---|
| Color, taste, pressure or water quality issue | 310-605-6240 | Give address, whether hot/cold water is affected, start time, and whether neighbors see the same issue. |
| Water leak or break | 310-605-5524 or 310-605-5690; email cwdcd@comptoncity.org | Give exact location, visible water flow, property damage risk and callback number. |
| Normal-hours emergency shutoff | 310-605-5524 | Ask the City to shut off the water meter rather than forcing the valve yourself. |
| After-hours water emergency | 310-505-6899 | Ask the operator to contact the City of Compton Water Utility Division. |
| Water conservation / water waster report | 310-605-5698 or waterconservation@comptoncity.org | Use for restrictions, conservation questions, rebates and excess water use reports. |
High Bill and Water Conservation Checks
Fix leaks first
The City’s conservation page says fixing every leak can save about 20 gallons a day. Check toilets, faucets, hose bibs and irrigation.
Indoor use
Only washing full laundry loads can save 15 to 50 gallons per load; high-efficiency clothes washers use much less water than standard machines.
Outdoor use
Outdoor landscape watering can be a major source of residential water use. Check sprinklers, timers and broken irrigation lines.
Compare HCF usage
Look at billed water units, meter size, service charge, usage charge, sewer improvement charge, waste fees and utility tax separately.
Check for invisible toilet leak
A silent toilet leak can move water all day. Use dye in the tank and see whether color enters the bowl without flushing.
Keep proof for review
Save plumber receipt, photos, repair date, account number, current bill and previous bill before asking for help.
Ask about assistance early
If a leak caused a high bill, call 310-605-5524 before the balance becomes a shutoff problem.
Who To Call for Compton Water Department Help
| Need help with… | Contact | Best next step |
|---|---|---|
| Billing, payment, account number, payment method | 310-605-5524 | Call Monday–Thursday outside the 12–1:30 lunch closure. |
| Pay by telephone | 310-605-5524, Option 1 | Use phone prompts and write down confirmation number. |
| New account / start service | 310-605-5524 or cwdcd@comptoncity.org | Prepare application details and pre-payment amount. |
| Payment plan / special high bill | 310-605-5524 | Ask about flexible 3–4 month plan and minimum amount due now. |
| PACE temporary program | 213-989-3177 | Ask PACE for program information and application by mail. |
| Water quality, color, taste, pressure | 310-605-6240 | Call for immediate water quality assistance. |
| Leak or water break | 310-605-5524 or 310-605-5690 | Report exact location and urgency. |
| After-hours water emergency | 310-505-6899 | Ask operator to contact Compton Water Utility Division. |
Compton Water Department Map and Office Visit Planning
Use this map for the Water Department / City Hall payment address. If you have a disconnection notice, call before visiting so you know the amount, accepted method and restoration timing.
Payment office
Water Department, 205 S. Willowbrook Avenue, Compton, CA 90220.
Best visit window
Monday–Thursday before noon or after 1:30 p.m. City Hall is closed Friday.
Bring with you
Bill, account number, service address, payment proof, ID, lease/owner info if starting service, and forwarding address if closing.
Local Compton Utility Tips That Save Time
Call around lunch closure
Customer service counter and phones are closed 12:00 p.m.–1:30 p.m. If you call at lunch, you may think the line is broken.
Disconnected after 3 p.m. means delay risk
If overdue amount is paid after 3 p.m., restoration may wait until the following business day.
Owners should verify tenant balances
The City says owners are responsible for unpaid water bills and incurred charges whether or not the account is in the owner’s name.
New service needs advance timing
Previously occupied homes: call at least two days before start date. Brand-new homes may need an extra day or two.
Official Compton Water Department Links
Compton Water Department FAQs
Where do I pay my Compton water bill online?
Use the official City of Compton CivicPay / MerchantTransact online payment portal, or start from the City’s official Paying Your Bill page.
What is the Compton water bill phone number?
Call 310-605-5524 for billing and payment questions. For telephone payment, call 310-605-5524 and choose Option 1.
What do I need to pay online?
You need last name or business name, house/building number, and utility account number. The City says the account number appears after “Customer Number” on the bill.
Is there an online payment fee?
Yes. The City’s payment page says a 1.50% service charge is automatically added to the total payment amount when paying online.
Can I pay by phone with a check?
Yes, but the City lists a $1.00 convenience fee for check payments by phone. If water is shut off, the City says you will not be able to pay with a check.
What should I do if my Compton water is disconnected?
Make the payment through an official method and then call 310-605-5524 to notify Customer Service. If the overdue amount is paid after 3 p.m., restoration may wait until the next business day.
Where is the Compton Water Department office?
The payment address is Water Department, 205 S. Willowbrook Avenue, Compton, CA 90220.
What are Compton Water Department hours?
Municipal Utilities hours are Monday–Thursday, 7 a.m.–6 p.m. Customer service counter and telephone hours pause from 12 p.m.–1:30 p.m. City Hall is closed every Friday.
How much is the new residential water service pre-payment?
The City’s new account page lists a minimum $200 pre-payment for residential water service. It is not refundable until the account is closed.
Who do I call for Compton water quality problems?
Call 310-605-6240 for water quality problems such as color, taste, pressure or other water quality issues that need immediate assistance.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.