Cedar Hill Water Bill & Service Help
Need to pay a Cedar Hill water/sewer bill, start residential service, use the 24/7 kiosk, set water consumption alerts, request a leak adjustment, check sewer averaging, ask about senior discounts, or get an emergency water shutoff? This guide puts the official routes first and explains what to do before a payment, repair, or service request becomes urgent.
Fast Answer: Choose Your Cedar Hill Utility Task
Use the official WaterSmart Customer Portal to view, pay and manage your account.
Pay onlineCall 469-272-2931 for bill questions, account help, new service, payment plans, or sewer adjustment questions.
Utility ServicesComplete the residential water service application. New residential account deposit is $90.
Start serviceFor after-hours water/sewer service or emergency city valve shutoff, call 972-780-6643.
Emergency detailsCity of Cedar Hill Water Bill Payment Options
Cedar Hill water/sewer customers can use the online portal, 24/7 kiosk, bank bill pay, drop boxes, and customer service routes. If your account is past due or a shutoff deadline is close, use a method that gives you confirmation and then call Utility Services.
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| WaterSmart Customer Portal | Customers can register to manage account information, pay bills, initiate service requests, and use credit/debit card or check payments online. | Routine bill payment, account management, usage monitoring and service requests. | Use the official Cedar Hill online payment page before entering account details. |
| Municipal Online Payments / Quick Pay | The portal includes Quick Pay with account number and no login, plus sign-in/sign-up for account details and multi-account management. | Fast payment when you only need to pay, or registered access for multiple accounts. | Verify the account number and service address before submitting payment. |
| 24/7 payment kiosk | Kiosk is in the Cedar Hill Police Department lobby and accepts cash, checks, and credit cards. It is free to use. | After-hours payment, cash payment, card payment, receipt. | Enter full account number with no dashes, associated phone number and last name. |
| Bank bill pay / check payments | Use customer and account numbers with all zeros and mailing address: City of Cedar Hill – Utility Services, 285 Uptown Blvd, Building #100, Cedar Hill, TX 75104. | Customers who pay through personal bank bill pay. | Bank payments are not the best choice for urgent same-day posting. |
| Drop boxes | Drop boxes accept utility bill payments 24/7. Payments collected by set cutoff times are processed when collected. | After-hours check or money order payment. | Do not place cash in drop boxes; use kiosk or office for cash. |
| Customer Service help | Call 469-272-2931 or email ubilling@cedarhilltx.com for questions or inquiries. | Account mismatch, payment plan, deposit, service request, sewer average or leak adjustment question. | Call if the account is past due, not found, or needs emergency staff action. |
WaterSmart Portal, Online Account Access and Quick Pay
Pay and manage account
The WaterSmart Customer Portal lets customers manage account information, pay bills and initiate service requests.
Mobile app option
The official online payments page says the portal option is also available through the MyCedarHill Mobile App.
Quick Pay option
The municipal payment portal includes Quick Pay using the account number, without needing a login.
Start from an official page
Open the City’s Online Payments page or Utility Services page before entering customer information.
Check the account number
Use the account number from your monthly statement. If using kiosk, enter the full account number with no dashes.
Confirm payment method
Online payment may be made with credit/debit card or check. Kiosk accepts cash, checks or credit cards.
Save receipt
Keep the confirmation number, receipt, payment date, account number and amount until the balance updates.
24/7 Utility Payment Kiosk at Cedar Hill Police Department
Official kiosk summary: Cedar Hill has a utility payment kiosk in the Cedar Hill Police Department lobby. It is available 24/7, accepts cash, checks, or credit cards, and is free to use.
Kiosk steps
- Tap screen to start.
- Choose One-Time Payment.
- Enter full account number with no dashes.
- Enter phone number associated with your account.
- Enter last name associated with your account.
- Choose payment type and take your receipt.
When kiosk is useful
- Office is closed and you need payment proof.
- You need to pay cash after normal hours.
- You do not want to mail a check.
- You want a physical receipt.
- You are not dealing with a complex service or leak adjustment issue.
Drop Boxes and Bank Bill Pay: Posting Rules
Government Center drop box
Utility bills can be placed in the box 24 hours a day, 7 days a week. Payments collected no later than 2 p.m. on business days are processed when collected.
Alan E. Sims Recreation Center
The Recreation Center drop box is available 24/7. Morning payments are generally processed same day; afternoon payments may process next business day.
Bank bill pay
Use all zeros in customer/account numbers and the official Utility Services mailing address at 285 Uptown Blvd, Building #100.
Cedar Hill Utility Billing Phone, Email, Address and Hours
Utility Services
469-272-2931
Billing, payment, new service, transfer, payment plans, sewer adjustment and customer service questions.
Email / fax
Email: ubilling@cedarhilltx.com
Fax: 972-291-5110
Office
285 Uptown Boulevard
1st Floor
Cedar Hill, TX 75104
After-hours emergency
972-780-6643
Water/sewer after-hours service and emergency City valve shutoff.
Start or Transfer Residential Water Service in Cedar Hill
Official setup summary: Complete the residential application to request new or transfer existing water, sewer, trash and household hazardous waste services. The deposit charge for a new residential account is $90. Water service will not be connected until required documentation and deposit are collected.
| Step | What the City says | Smart user tip |
|---|---|---|
| Submit residential application | Complete the application to request new or transfer existing residential water, sewer, trash and household hazardous waste services. | Use the official Residential Water Service page and submit before your move-in day. |
| Wait for processing | After the application is processed, a department member contacts you to collect the deposit over the phone. | Answer calls from the City and check email so service is not delayed. |
| Pay deposit | New residential account deposit is $90. | Service will not be connected until documents and deposit are received. |
| Receive account number | Confirmation page says customers receive a welcome email with account number after account setup. | Use the account number to pay deposit by phone or through WaterSmart Customer Portal. |
| Questions after submission | Contact Utility Services at 469-272-2931 or ubilling@cedarhilltx.com. | Have applicant name, service address and move-in date ready. |
Cedar Hill Water, Sewer and Trash Rates
Water and sewer charges include base service charges plus consumption charges. Trash/recycling is outsourced to WM and billed through utility service.
| Rate item | Official posted amount | Why it matters |
|---|---|---|
| Residential/commercial water base | $22.50/month for administrative utility services including the first 1,000 gallons. | A fixed water base applies even when usage is low. |
| Water consumption | $7.50 for each 1,000 gallons above the first 1,000 gallons. | High usage, irrigation and leaks can raise the bill quickly. |
| Sewer base | $22.75/month including the first 1,000 gallons of consumption. | Sewer is separate from water and can be affected by sewer averaging rules. |
| Sewer consumption | $11.60 for each 1,000 gallons above the first 1,000 gallons. | Sewer usage charge can make a water leak feel more expensive. |
| Senior discounted water base | $19.50/month for qualifying seniors. | Applies to water and sewer base rates only, not usage rates. |
| Senior discounted sewer base | $19.75/month for qualifying seniors. | Customer must be at least 65 and average 5,000 gallons or less per month over 12 months. |
| Residential trash/recycling under 65 | $22.09/month. | Includes weekly trash and recycling plus monthly brush and bulk collection. |
| Residential trash/recycling 65+ | $17.33/month. | Apply using the Senior Trash/Recycle Application. |
| Household hazardous waste At-Your-Door | $1.60/month applied to residential utility accounts. | Includes scheduled pickup option through WM At-Your-Door. |
New Residential Sewer Fee and Winter Sewer Averaging
New account starting sewer fee
Cedar Hill uses a sewer factor of 7 for new residential accounts, equal to average monthly usage of 7,000 gallons.
Initial monthly sewer charge
The City lists the new residential sewer fee as $80.90 monthly, made of $62.40 usage fee plus $18.50 base fee.
Winter sewer averaging
Established residential sewer charges are recalculated annually in March based on winter month consumption and applied each April.
High Cedar Hill Water Bill: WaterSmart Alerts and Usage Review
Near real-time monitoring
Cedar Hill’s automated meter reading technology gives customers near real-time water consumption awareness through the Customer Portal.
Threshold alerts
Customers can set consumption or dollar thresholds and receive email or text alerts when thresholds are exceeded.
Hourly review
Customers can monitor consumption over months, weeks, days or hours and compare use to similar customers.
Look at usage before payment panic
Open WaterSmart and compare daily/hourly usage, previous months, and the dates when usage changed.
Check customer-side leaks
Residents are responsible for the residential system beginning at the water meter/service line connection.
Inspect common causes
Check toilets, irrigation, hose bibs, water heater, pool fill, softener, crawlspace plumbing and wet spots in the yard.
Contact Utility Services with evidence
Call 469-272-2931 with account number, usage screenshots, repair date and plumber receipt if you need review or leak adjustment.
Water Leak Adjustment: What Cedar Hill Requires
Official leak adjustment summary: Cedar Hill offers leak adjustments under certain circumstances to encourage repair and reduce wasted water. When requested, Utility Services may adjust one water bill after receiving a paid plumber’s statement/receipt and a detailed written statement from the customer.
Prepare these documents
- Paid plumber’s statement or receipt.
- Detailed written customer statement.
- Service address and account number.
- Date leak was found and date repaired.
- Photos or WaterSmart usage screenshots if available.
Likely leak sources
- Running toilet or bad flapper.
- Irrigation line or sprinkler valve.
- Outdoor hose bib left on.
- Water heater leak.
- Customer-side service line leak after the meter.
Senior Discounts: Water/Sewer Base and Trash/Recycling
Water/sewer senior discount
Senior citizens may be eligible for a discount to water and sewer base rates only. To qualify, seniors must be at least 65 years old and average 5,000 gallons or less per month over a 12-month period.
Trash/recycling senior rate
Trash/recycling residential rate is listed at $22.09/month for residential account holders under 65 and $17.33/month for those 65 and older.
Emergency Water Shutoff and City vs Private Responsibility
| Problem | Official contact | What to do |
|---|---|---|
| Unable to shut off water during normal business hours | 469-272-2931 | Call Utility Billing to request City valve assistance if you cannot shut off water yourself. |
| After-hours emergency city valve shutoff | 972-780-6643 | Call after hours for emergency water/sewer service or City valve shutoff. |
| Customer-side broken pipe | Your plumber + Utility Services if city valve help is needed | Use your private master shutoff first. Do not tamper with the City meter valve. |
| Meter box / City-side issue | 469-272-2931 during hours / 972-780-6643 after hours | Report location, visible water flow and whether it affects street, sidewalk or property. |
| Freeze or winter pipe break | Use private shutoff first; call Utility Services if unable | The City warns that the meter box valve is City property and should only be used by City personnel or licensed plumber. |
Who To Call for Cedar Hill Water Department Help
| Need help with… | Contact | Best next step |
|---|---|---|
| Water bill, payment, deposit, service setup, payment plans, sewer analysis | 469-272-2931 | Call Utility Services during Monday–Friday office hours. |
| Email billing support | ubilling@cedarhilltx.com | Use for non-urgent account questions, forms and written follow-up. |
| Fax Utility Services | 972-291-5110 | Use only when staff requests faxed documents. |
| After-hours water/sewer emergency service | 972-780-6643 | Use for after-hours emergency shutoff or water/sewer service issue. |
| Water/Sewer operations routing | 972-291-5126 ext. 2806 | Use Water/Sewer directory for operations routing; for bills, call Utility Billing first. |
| Trash/recycling service provider | WM / WM At-Your-Door | Trash, recycling, brush, bulk and household hazardous waste are provided by WM, not directly by the water department. |
| General City line | 972-291-5100 | Use for City routing if the issue is not Utility Services-specific. |
| Life-safety emergency | 911 | Use emergency services for immediate danger, not normal billing issues. |
Cedar Hill Utility Services Map and Visit Planning
Use this map for Utility Services at 285 Uptown Boulevard, 1st Floor. Bring your monthly statement or account number if you need billing help.
Utility Services office
285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104.
Office hours
Monday–Friday, 8 a.m.–5 p.m.
Bring with you
Account number, monthly statement, service address, photo ID, service application details, payment receipt, plumber receipt or leak evidence if needed.
Local Cedar Hill Utility Tips That Save Time
Use WaterSmart before disputing a high bill
Hourly and daily use can show whether the problem is a leak, irrigation schedule, or one-time usage event.
Do not touch the City meter valve
Find your private master shutoff near the house. The meter box valve is City property and should not be used by unauthorized customers.
New residents should review sewer adjustment timing
The default new residential sewer fee may be reviewed after four months of continuous account history if the account is in good standing.
Drop boxes are not for cash
Use the 24/7 kiosk for cash after hours. Drop boxes should be used for check or money order only.
Official Cedar Hill Water Bill Links
Cedar Hill Water Department FAQs
Where do I pay my Cedar Hill water bill online?
Use the official Cedar Hill Online Payments page and WaterSmart Customer Portal. The Municipal Online Payments portal also includes Quick Pay using the account number.
What is the Cedar Hill Utility Billing phone number?
Call Utility Services at 469-272-2931 for water/sewer billing, payment, new service, transfer service, deposit, sewer adjustment and payment plan questions.
What is the Cedar Hill after-hours water/sewer emergency number?
Call 972-780-6643 for after-hours water/sewer emergency service or emergency City valve shutoff.
Where is the Cedar Hill Utility Services office?
Utility Services is located at 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104.
What are Cedar Hill Utility Services office hours?
Utility Services hours are Monday through Friday from 8 a.m. to 5 p.m.
How much is the new residential water service deposit?
The deposit charge for a new residential account is $90. Water service will not be connected until required documentation and deposit are collected.
Can I pay at a kiosk?
Yes. Cedar Hill has a 24/7 utility payment kiosk in the Cedar Hill Police Department lobby. It accepts cash, checks and credit cards and is free to use.
Can I place cash in a Cedar Hill utility drop box?
No. The City says not to place cash in drop boxes. Use personal checks or money orders for drop boxes, or use the 24/7 kiosk for cash.
Does Cedar Hill offer leak adjustments?
Yes. The City offers leak adjustments under certain circumstances. Customers must request the adjustment and provide a paid plumber’s statement or receipt plus a detailed written statement.
How do I check a high Cedar Hill water bill?
Use the Customer Portal to monitor consumption over months, weeks, days or hours and set text or email alerts. Check for leaks, then call 469-272-2931 if you need Utility Services review.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.