Cedar Hill Water Department, TX: Bill Pay, Phone and Address
Use official City of Cedar Hill Utility Services resources to pay your water and sewer bill online, by phone, through the WaterSmart Customer Portal, by check, kiosk, drop box, or direct Utility Services support. This guide also covers phone numbers, office address, hours, after-hours water/sewer emergency contact, service requests, leak adjustment, water consumption alerts, and FAQs.
If you are searching for cedar hill water department, choose your exact need below. Most users want to pay online, use the WaterSmart portal, pay by phone, call Utility Services, visit the office, use a kiosk or drop box, start/stop service, report after-hours water/sewer emergency, request leak adjustment, or check water usage alerts.
Choose one option. The official action card below updates for online payment, WaterSmart portal, phone payment, billing help, office visit, kiosk/drop box, service requests, after-hours emergency, leak adjustment, usage alerts and official City links.
💳 Pay online — use the official Cedar Hill WaterSmart portal
Use this for: paying your City of Cedar Hill water/sewer bill online through the official customer portal.
Keep ready: account number from your monthly statement and payment method.
After payment: save confirmation, date, amount and account details.
Cedar Hill Water Department Quick Facts Before You Pay
The City of Cedar Hill provides water and sewer services to residents. Trash, recycling, brush, bulk and household hazardous waste services are handled through WM, while electricity and gas are not provided by the City.
For water bill questions, account or service questions, Utility Services can be reached at 469-272-2931 or ubilling@cedarhilltx.com. The official contact page lists Utility Services at 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104, with hours Monday through Friday, 8 a.m. to 5 p.m.
What This Cedar Hill Water Department Guide Covers
How to Pay Cedar Hill Water Bill Online
The safest online payment route is the official Cedar Hill Online Payments page. The City’s online payment page points customers to the WaterSmart Customer Portal, where customers can manage account information, pay bills and initiate service requests.
The City also states that online water/sewer bill payment can be made by credit card or debit card, and you will need the account number from your monthly statement.
Open the official online payments page
Start with the official City of Cedar Hill Online Payments page.
Choose the WaterSmart Customer Portal
Use the WaterSmart Customer Portal link from the official City page. This helps avoid fake payment pages or outdated bill-pay links.
Enter your account number
Use the account number from your monthly statement. If the portal cannot find your account, call Utility Services at 469-272-2931.
Review the bill and payment method
Check the service address, account number, amount due, and card/check payment details before submitting.
Save confirmation
Save your receipt or confirmation number until the payment shows correctly in your account.
Cedar Hill WaterSmart Customer Portal and MyCedarHill App
The City’s Online Payments page says customers can register on the WaterSmart Customer Portal to manage account information, pay bills and initiate service requests. The same option is also available through the MyCedarHill Mobile App.
Use WaterSmart for: account management, online bill payment, and service request access.
Web payments: may be made with credit/debit card or check, according to the City page.
Use: MyCedarHill Mobile App if you prefer account access from your phone.
Call: Utility Billing at 469-272-2931.
Cedar Hill Water Bill Phone Payment Menu
The official telephone payments page says utility-related business can be handled remotely, including online bill payments and account or service questions online, through email, or by phone at 469-272-2931.
The phone menu includes Press 1 to continue in Spanish and Press 2 to make a payment.
Before calling to pay, keep this ready
- Your water/sewer account number from the bill.
- Service address.
- Payment method.
- Any past-due notice or account alert.
- A place to write down confirmation number.
Cedar Hill Utility Billing Phone Number, Email and Hours
For account questions, payment issues, service requests, account updates, water/sewer billing, payment receipts or general utility support, contact City of Cedar Hill Utility Services.
285 Uptown Boulevard
1st Floor
Cedar Hill, TX 75104
Monday through Friday
8 a.m. to 5 p.m.
Cedar Hill Water Department Address and Office Visit Tips
The official Bill Pay & Check Payments page lists Utility Services at 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104. This is the main address to use for Utility Billing support.
Visit Utility Services
Use the office for direct billing help, service questions, check-payment questions and account support.
Business hoursBring Your Bill
Bring your water bill, account number, ID if needed, payment proof and any notice.
Faster supportCedar Hill Kiosk, Drop Box, Bill Pay and Check Payment Options
The official Utility Services navigation includes pages for Bill Pay & Check Payments, Utility Payment Kiosk and Payment Drop Boxes. These options are useful when you do not want to use the web portal or phone menu.
Before using kiosk, drop box or check payment
- Use the official City pages to verify the latest location and rules.
- Include your account number on check payments.
- Do not place cash in a drop box unless the City specifically allows it.
- Keep a copy/photo of check or receipt if available.
- Use online or phone payment for more urgent bills.
Start, Stop or Update Cedar Hill Water Service
The City’s telephone payments page states that utility-related business can be handled remotely, including start/stop service for residential water service and commercial water service.
For service setup, account updates or service questions, use the official Utility Services pages or call Utility Billing.
Use the official residential water service route or contact Utility Billing for next steps.
Commercial customers should use the official commercial water service route and verify requirements.
For existing account information updates, use official City forms or call/email Utility Billing.
Call 469-272-2931 or email ubilling@cedarhilltx.com.
Cedar Hill After-Hours Water or Sewer Emergency
The official Utility Services contact page lists after-hours water/sewer emergency service at 972-780-6643.
The City’s winter weather guidance also says that if you have an emergency and cannot shut off water during normal business hours, contact Utility Billing at 469-272-2931; after hours, contact 972-780-6643 to have the City valve shut off.
Use the after-hours number for
- Water/sewer service emergency after normal business hours.
- Unable to shut off water when urgent help is needed.
- Potential City valve shutoff request after hours.
- Urgent water or sewer issue that cannot wait until the next business day.
Cedar Hill Water Leak Adjustment and High Bill Help
The City Utility Services navigation includes a Water Leak Adjustment to Bill resource. This is helpful if your high bill may be connected to a leak and you need to understand whether an adjustment request is available.
Check toilets, faucets, irrigation lines, outdoor spigots and visible wet areas.
Keep repair invoices, photos and dates if a plumber or repair work is involved.
Call 469-272-2931 before assuming an adjustment will apply.
Use WaterSmart/consumption alerts to watch usage and catch unusual activity faster.
Cedar Hill City System vs Private Property Water Responsibility
The official Utility Services page explains that the City owns and is responsible for operation and maintenance of the City system including and up to the water meter.
Residents are responsible for the residential system beginning at the water meter/service line connection. This matters when you are deciding whether to call the City or repair something on private property.
City system including and up to the water meter.
Residential system beginning at the water meter/service line connection.
Learn where your personal cutoff valve is before an emergency happens.
Call 469-272-2931 during hours or 972-780-6643 after hours for urgent City support.
Cedar Hill Water Consumption Alerts and Usage Tracking
Cedar Hill’s Utility Services navigation includes Water Consumption Alerts, and the City has also promoted customer ability to see water consumption by month, day, or even hour through registration.
This can help customers find unusual usage faster, especially when a toilet leak, irrigation issue or hidden plumbing leak starts increasing the bill.
Use usage alerts for
- Tracking monthly, daily or hourly usage where available.
- Spotting unusual usage before the next bill arrives.
- Reducing surprise high bills.
- Checking irrigation or leak patterns.
- Helping support a billing/leak question with better usage details.
Cedar Hill Utility Services Address, Map and Directions
For in-person utility billing help, account support or payment questions, use 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104.
City of Cedar Hill Utility Services
285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104. Utility Services hours are Monday through Friday, 8 a.m. to 5 p.m.
Cedar Hill Water Department Phone Numbers, Address and Hours
Use this table when you need to pay, call, visit, report after-hours water/sewer emergency, ask about service, or find official Utility Services resources.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill payment | Official Online Payments page | Use the WaterSmart Customer Portal from the official City page. |
| Utility Billing phone | 469-272-2931 | Call for bill payment, account, service and portal help. |
| ubilling@cedarhilltx.com | Use for non-urgent account or utility billing questions. | |
| Utility Services address | 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104 | Visit during business hours for direct support. |
| Office hours | Monday–Friday, 8 a.m.–5 p.m. | Call or visit during listed business hours. |
| After-hours water/sewer emergency | 972-780-6643 | Use for after-hours water/sewer emergency or urgent shutoff support. |
| Water/Sewer operations directory | 972-291-5126, ext. 2806 | Use for Water/Sewer department routing; billing questions still go to 469-272-2931. |
Official Cedar Hill Water Bill Links and Resources
Use these official resources first. They help avoid wrong payment pages, outdated phone numbers, third-party payment confusion and incorrect utility service steps.
💳 Online Payments
Official City page for WaterSmart Customer Portal and online water/sewer bill payment.
Open Online Payments💧 Utility Services
Official City Utility Services hub for water, sewer, trash/recycling and service details.
Open Utility Services📞 Telephone Payments
Official page explaining remote utility business and phone menu payment option.
Open Telephone Payments🧾 Bill Pay & Check Payments
Official page with Utility Services contact address, phone, fax, emergency number and hours.
Open Bill Pay Page💧 Leak Adjustments
Official City page for water leak adjustment to bill information.
Open Leak Adjustments☎️ Utility Billing
Call Utility Services for payment, account and water bill questions.
Call 469-272-2931FAQs About Cedar Hill Water Department Bill Pay
How do I pay my Cedar Hill water bill online?
Use the official City of Cedar Hill Online Payments page and follow the WaterSmart Customer Portal route. Keep your account number from your monthly statement ready.
What is the Cedar Hill Utility Billing phone number?
Call Utility Services at 469-272-2931 for water bill payment, account and service questions.
How do I pay Cedar Hill water bill by phone?
Call 469-272-2931. The official telephone payments page says press 2 to make a payment.
Where is Cedar Hill Utility Services located?
Utility Services is located at 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104.
What are Cedar Hill Utility Services office hours?
The official Bill Pay & Check Payments page lists hours as Monday through Friday, 8 a.m. to 5 p.m.
What is Cedar Hill after-hours water/sewer emergency number?
Call 972-780-6643 for after-hours water/sewer service emergencies.
Can I manage Cedar Hill water account through a portal?
Yes. The WaterSmart Customer Portal lets customers manage account information, pay bills and initiate service requests. It is also available through the MyCedarHill Mobile App.
Who maintains water lines in Cedar Hill?
The City is responsible for the City system including and up to the water meter. Residents are responsible for the residential system beginning at the water meter/service line connection.
Can I request a Cedar Hill water leak adjustment?
The official Utility Services navigation includes a Water Leak Adjustment to Bill resource. Contact Utility Billing at 469-272-2931 and use the official leak adjustment page for current requirements.
Is this the official City of Cedar Hill website?
No. This is an independent informational guide. Use the official City of Cedar Hill links in this article before entering payment or account details.
Best Way to Pay Cedar Hill Water Department Bill in 2026
The best normal payment route is the official City of Cedar Hill Online Payments page, which points customers to the WaterSmart Customer Portal for account management, bill payment and service requests.
For billing help, call 469-272-2931 or email ubilling@cedarhilltx.com. For after-hours water or sewer emergency, call 972-780-6643. For in-person Utility Services support, visit 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104 during Monday–Friday business hours.
Important Notice: This article is an independent informational guide and is not the City of Cedar Hill, Cedar Hill Utility Services, WaterSmart, WM, or a payment processor. Payment links, phone numbers, service rules, fees, office hours, emergency routing and utility policies can change. Always verify urgent or official matters directly with the City of Cedar Hill before acting.