Sherman Water Department, TX: Bill Pay, Phone Number and Hours
Use official City of Sherman Utility Billing resources to pay your water, wastewater and solid waste bill online, by phone, drop box or in person. This guide also covers the Utility Billing phone number, office address, hours, convenience fee, new service requirements, reconnect help and 24/7 water or wastewater emergency contact.
If you are searching for city of sherman water department, choose the task closest to what you need. Sherman customers usually want to pay online, use Quick Pay, call the 24/7 payment line, visit Utility Billing, use a drop box, start new service, restore disconnected service, or report a water/sewer emergency.
Choose one option. The official action card below updates for online payment, phone payment, account history, drop boxes, in-person payment, new service, reconnect help, emergency reporting and official City of Sherman links.
💳 Pay online — use the official City of Sherman utility portal
Use this for: paying your City of Sherman utility bill online through the official municipal payment portal.
Keep ready: utility account number, street number from the service address and payment method.
Fee note: the official portal lists a $1.25 convenience fee per transaction.
Sherman Water Department Quick Facts Before You Pay
The City of Sherman Utility Billing Department handles billing for water, wastewater/sewer and solid waste services. Customers can pay online, by phone, in person or by drop box. The online portal also provides access to account information and payment options.
For billing questions, call 903-892-7237. For emergency water and wastewater problems other than billing, call 903-892-7258. The emergency line is answered 24 hours a day, seven days per week.
What This City of Sherman Water Department Guide Covers
How to Pay City of Sherman Water Bill Online
The safest online payment route is the official City of Sherman Municipal Online Payments utility billing portal. You can sign in for account access or use Quick Pay when you want to make a faster payment using account details.
Open the official utility payment portal
Go to the official City of Sherman Utility Billing portal.
Choose login or Quick Pay
Use sign-in if you want account tools and history. Use Quick Pay if you only need to make a payment.
Enter account and service address details
Use the utility account number and street number from the service address exactly as shown on your bill.
Review convenience fee and limit
The official portal lists a $1.25 convenience fee per transaction and a $1,000 maximum payment per billing cycle.
Save your confirmation
Save the receipt, confirmation number, payment date, account number and amount until your account updates correctly.
City of Sherman Water Bill Phone Payment Number
To pay by phone or access recent account history, call 1-833-875-2386. The City says customers can access up-to-date account information in English or Spanish by entering the utility account number and street number from the service address.
Before calling phone pay, keep this ready
- Your City of Sherman utility account number.
- The street number from the service address.
- Your current bill amount and due date.
- Your credit card payment method.
- A place to write down the confirmation number.
Pay Sherman Water Bill in Person or by Drop Box
In-person payments are handled at the Utility Billing office inside the Municipal Building. This is the best option when you need account help, payment clarification, service restoration details or support from staff.
405 N. Rusk St
Sherman, TX 75090
First floor of the Municipal Building
Monday through Friday
7:45 a.m. to 5:00 p.m.
903-892-7237
Use for billing, service and account questions.
Official drop box locations
- Drive-through box at 405 N. Rusk, north end of the Municipal Building.
- Hallway drop box by the payment windows inside the Municipal Building offices.
- No cash payments in drop boxes.
- Write your utility account number clearly on the check or envelope.
City of Sherman Water Bill Fees, Limits and Payment Notes
Different payment paths have different practical limits. The most important details are the convenience fee, credit card payment cap and restoration requirement for disconnected accounts.
| Item | Official detail | What it means for you |
|---|---|---|
| Online convenience fee | $1.25 per transaction | Applies to online payments, including drafts listed by the portal. |
| Phone convenience fee | $1.25 | Applies when paying by the automated phone payment system. |
| Credit card payment limit | $1,000 per billing cycle | For larger payments, contact Utility Billing for other options. |
| Online service requests | Minimum three business days processing | Do not use online request timing for urgent service needs. |
| Restoration after non-payment | Call Utility Billing after payment | Payment alone may not automatically restore service. |
Start New Water Service in Sherman, TX
For new service, the official FAQ says a service request requires a completed application, valid state-issued ID and a copy of the rental or contract agreement. Residential single-family requests require a $50 nonrefundable install fee.
Prepare these before requesting service
- Completed new service application.
- Valid state-issued ID.
- Rental agreement or contract agreement copy.
- Service address and move-in date.
- Contact phone number and email.
- $50 nonrefundable install fee for residential single-family requests.
Contact Utility Billing first
Call 903-892-7237 if you are unsure about your address, documents or deposit/install fee.
Submit application and ID documents
Use the City’s official service process and make sure the documents match the service address.
Allow processing time
The online portal notes online service requests require a minimum of three business days for processing.
Restore Sherman Water Service After Non-Payment
If service has been terminated for non-payment, the City’s official portal says you must contact the Utility Billing Department at 903-892-7237 to restore service.
Pay the required past-due amount
The City FAQ says the past due balance and termination fee must be paid to restore service.
Call Utility Billing after payment
If payment is made online or through the automated phone system, call 903-892-7237 to arrange restoration.
Make sure someone is home
The official FAQ says someone must be home to restore water service.
Know the service order windows
Morning service orders are worked between 8 a.m. and noon. Afternoon service orders are worked between 1 p.m. and 5 p.m.
Sherman Water and Wastewater Emergency Phone Number
For emergency water and wastewater problems other than billing, call 903-892-7258. The City says this line is answered 24 hours a day, seven days per week.
Call the emergency line for:
- Water main breaks.
- Water running down the street.
- Buckled pavement that may show a main break.
- Water or wastewater problem that cannot wait.
- Questions concerning water quality that need urgent routing.
City of Sherman Water Bill Payment Options Compared
Choose your payment method based on urgency. Online and phone payment are convenient, but in-person support is better when you need restoration, account clarification or help with a larger payment.
| Payment option | How it works | Best for | Important warning |
|---|---|---|---|
| Online portal | Use official Sherman Municipal Online Payments portal. | Regular online payment and account access. | $1.25 convenience fee; $1,000 billing cycle payment limit. |
| Quick Pay | Use account and service address details for faster payment. | One-time payment without full login. | Save confirmation and verify posting if account is urgent. |
| Phone payment | Call 1-833-875-2386 and enter account/street number. | 24/7 phone payment and account history. | Credit card payment limit applies. |
| In person | Visit 405 N. Rusk St, Monday–Friday 7:45 a.m.–5 p.m. | Human help, restoration, large payment questions. | Closed weekends and holidays. |
| Drop box | Use official Municipal Building drop boxes. | Check/money order after hours. | No cash payments. Not best for urgent reconnect. |
| Contact billing | Call 903-892-7237. | Billing questions, service restoration, payment over $1,000. | Call during office hours for normal billing help. |
Official City of Sherman Water Department Links and Resources
Use these official links first. They help avoid fake payment pages, wrong water providers, old phone numbers and outdated billing instructions.
💳 Utility Billing Portal
Official City of Sherman Municipal Online Payments portal for utility bill payment and account access.
Open Payment Portal⚡ Quick Pay
Official Quick Pay page for faster utility payment using account and service address details.
Open Quick Pay🏢 Utility Billing
Official Utility Billing Department page for phone payment, account history and utility billing help.
Open Utility Billing✅ Payment Options
Official City payment options page covering phone, in-person and drop box payment details.
Open Payment Options🚨 Water Emergencies
Official emergency page for water and wastewater problems other than billing.
Open Emergency Page☎️ Utility Billing
Call the City of Sherman Utility Billing Department for bill questions and restoration help.
Call 903-892-7237City of Sherman Utility Billing Office Map and Address
The City of Sherman Utility Billing Department is located on the first floor of the Municipal Building at 405 N. Rusk St, Sherman, TX 75090. Use this location for in-person utility billing help and payments during office hours.
City of Sherman Utility Billing Department
405 N. Rusk St, Sherman, Texas 75090.
Sherman Water Department Phone Numbers, Hours and Address
Use this quick table when you need to pay, call, visit, report an emergency, start service or restore disconnected service.
| Need | Official detail | Best action |
|---|---|---|
| Utility Billing questions | 903-892-7237 | Call for water, wastewater, solid waste billing and account help. |
| Automated phone payment | 1-833-875-2386 | Use 24/7 for phone payment and recent account history. |
| Water/wastewater emergency | 903-892-7258 | Call for emergency water/wastewater problems other than billing. |
| Office address | 405 N. Rusk St, Sherman, TX 75090 | Visit the first floor of the Municipal Building. |
| Office hours | Monday–Friday, 7:45 a.m.–5:00 p.m. | Visit or call during business hours for billing help. |
| shermanutility@cityofsherman.com | Use for non-urgent utility billing messages. |
FAQs About Sherman Water Department Bill Pay
How do I pay my City of Sherman water bill online?
Use the official City of Sherman Utility Billing portal at shermantx.municipalonlinepayments.com/shermantx/utilities. You can sign in or use Quick Pay.
What is the Sherman water bill phone payment number?
Call 1-833-875-2386 to pay your City of Sherman utility bill by phone or access recent account history 24/7.
What is the City of Sherman Utility Billing phone number?
The Utility Billing phone number is 903-892-7237.
Where is the Sherman Utility Billing office?
The office is located at 405 N. Rusk St, Sherman, TX 75090, on the first floor of the Municipal Building.
What are Sherman Utility Billing office hours?
Office hours are Monday through Friday from 7:45 a.m. to 5:00 p.m. The office is closed Saturday, Sunday and holidays.
Is there a fee to pay Sherman water bill online?
Yes. The official portal lists a $1.25 convenience fee per transaction for online payments.
What is the maximum online payment for City of Sherman utility bills?
The official portal says the maximum payment is $1,000 per billing cycle. For payments over $1,000, contact Utility Billing for other options.
Where are Sherman utility payment drop boxes?
Drop boxes are located at 405 N. Rusk at the north end of the Municipal Building and in the hallway by the payment windows. Do not place cash in the drop boxes.
How do I start new water service in Sherman?
New service requires an application, valid state-issued ID and rental or contract agreement copy. Residential single-family requests require a $50 nonrefundable install fee.
Who do I call for a Sherman water or sewer emergency?
For emergency water and wastewater problems other than billing, call 903-892-7258. The line is answered 24 hours a day, seven days per week.
Best Way to Pay Sherman Water Department Bill in 2026
The best path is simple: use the official City of Sherman utility portal for online payment, call 1-833-875-2386 for automated phone payment, or call Utility Billing at 903-892-7237 for billing questions.
For in-person help, visit 405 N. Rusk St, Sherman, TX 75090, Monday through Friday from 7:45 a.m. to 5:00 p.m. For emergency water or wastewater problems other than billing, call 903-892-7258.
Important Notice: This article is an independent informational guide and is not the City of Sherman, Sherman Utility Billing Department, Water Production Department, Municipal Online Payments, or an official payment processor. Payment links, fees, limits, office hours, phone numbers, drop box details, new service rules and emergency contacts can change. Always verify urgent billing, restoration, new service or emergency matters directly with the City of Sherman.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.