Newark Water Department, OH: Bill Pay, Phone Number and Hours
Use official City of Newark, Ohio resources to pay your water, sewer and stormwater bill online, by ACH, by phone, through ACI Pay, by mail, in person or drop box. This guide also covers customer service hours, office address, disconnection timing, emergency contacts, service start/stop steps, sewer backup help and water main break reporting.
If you are searching for newark ohio water department, choose the task closest to what you need. Newark customers usually want to pay online, use ACH/autopay, pay by phone, use ACI Pay during portal issues, mail a payment, visit the Water Office, avoid disconnection, report a water emergency, start or stop service, or find the correct official links.
Choose one option. The official action card below updates for online payment, ACH, phone payment, ACI Pay backup, mail, Water Office visit, disconnection, start/stop service and emergencies.
💳 Pay online — use the official Newark water payment portal
Use this for: paying water, sewer and stormwater bills through the City portal.
Keep ready: customer account number, payment method and email for receipt.
After payment: save confirmation number, payment date, amount and method.
Newark Ohio Water Department Quick Facts Before You Pay
The City of Newark Division of Water and Wastewater handles water, sewer and stormwater billing. The Water Office is located at 34 S. Fifth St., P.O. Box 4100, Newark, OH 43055, and customer service can be reached at 740-670-7940.
The official customer service page says online payment is available for water, sewer and stormwater bills, and the City accepts checking/ACH, credit card and debit card payments online in a secure environment. The page also mentions paperless statements, usage viewing, transaction history and automatic payments.
What This Newark Ohio Water Department Guide Covers
How to Pay Newark Ohio Water Bill Online
The safest online route is to start from the official City of Newark Water & Wastewater Customer Service page or use the official Pay Water Bill portal. The City says online payment is available for water, sewer and stormwater bills.
The City customer service page says online payments can be made with checking/ACH, credit card and debit card, and it also supports paperless statements, usage viewing, transaction history and automatic payments.
Open the official Customer Service page
Start with City of Newark Water & Wastewater Customer Service and use the official Pay Water Bill link.
Open the official payment portal
Use paymentgateway.newarkohio.net for the official Newark water bill payment portal.
Enter your customer account number carefully
Use the customer account number from your latest bill. This is especially important if you use ACI Pay or pay during portal connection issues.
Choose payment method
Choose checking/ACH, credit card or debit card if available in the portal. Review any payment screen before submitting.
Save proof
Save the confirmation number, payment date, amount and method. Keep it until the payment appears correctly on your account.
Newark Water Bill ACH and Automatic Payment Transfer
The official Customer Service page lists Automatic Payment Transfer and Direct Billing Agreement resources. The FAQ also says ACH can be set up from the City website under Customer Service – Pay Your Bill, or you can contact the office to have a form mailed if needed.
Use for: paying through bank account information without writing checks every month.
Use for: recurring bill payment so you reduce missed due-date risk.
Need a form? Contact the office at 740-670-7940 or email wateradm@newarkohiowater.net.
After setup: watch your next bill and bank account to confirm the automatic payment is actually active.
Newark Ohio Water Bill Phone Payment Number
The official FAQ lists phone payment by credit card at 1-800-272-9829. It also notes there is a fee for this service and says to see the instructions on your bill.
Before calling the phone payment line, keep this ready
- Your Newark Water customer account number from your bill.
- Your service address.
- Your credit card information.
- Any jurisdiction or payment instructions printed on the bill.
- A place to write down the confirmation number.
ACI Pay Backup Option: Jurisdiction Code 4571
The City’s Water & Wastewater page displays a notice that if the payment portal has intermittent connection issues, credit card payments can also be made at ACI Pay Online using jurisdiction code 4571.
The City notice says to use the customer account number located on your bill when paying on that site. This is important because ACI Pay is a separate payment path and incorrect account entry can delay correct posting.
Try the official City portal first
Use the Newark payment gateway when it is working, because the City page points to that as the official Pay Water Bill route.
Use ACI Pay only when needed
If the City portal has connection issues, open ACI Pay Online.
Enter jurisdiction code 4571
Use jurisdiction code 4571, as listed by the City notice.
Use your customer account number
Use the customer account number located on your bill. Do not guess or use an old account number.
Newark Water Office Address, Phone Number and Hours
The official Water & Wastewater page lists Customer Service at 34 S. Fifth St., P.O. Box 4100, Newark, OH 43055. The phone number is 740-670-7940, and the page lists customer service hours as Monday through Friday, 8 a.m. to 4 p.m., closed 1 p.m. to 2 p.m. daily.
34 S. Fifth St.
P.O. Box 4100
Newark, OH 43055
Monday through Friday
8 a.m. to 4 p.m.
Closed 1 p.m. to 2 p.m. daily
wateradm@newarkohiowater.net
Fax: 740-349-6794
Bring Your Bill
For in-person help, bring your bill, account number, photo ID, payment method and any disconnection notice.
Faster supportLunch Closure
Customer Service is listed as closed from 1 p.m. to 2 p.m. daily, so plan your visit outside that window.
Avoid wasted tripNewark Ohio Water Bill Payment Options Compared
Newark gives multiple ways to pay. The best method depends on timing. For normal monthly bills, online portal or ACH is convenient. For disconnection risk, the FAQ points customers to in-person or drop-box payment at least one business day before the scheduled date.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| City online portal | Pay water, sewer and stormwater bills through the City payment gateway. | Normal monthly payment, paperless bills, usage history. | If disconnection is near, confirm timing with the office. |
| ACH / automatic payment | Set up ACH or automatic transfer through the City route or office form. | Recurring payment and avoiding missed due dates. | Confirm setup before relying on it. |
| ACI Pay Online | Use ACI Pay with jurisdiction code 4571 during portal issues. | Backup credit card payment when portal has issues. | Fee may apply; use customer account number from bill. |
| Phone payment | Call 1-800-272-9829 for credit card payment. | Card payment without using a computer. | Fee applies according to FAQ. |
| Mail payment | Mail to Newark Water, PO Box 2054, Mt. Vernon, OH 43050-7254. | Early check or money order payment. | FAQ says allow 5–7 business days for mailed payments. |
| In person | Pay at Newark Water Office, 34 S. 5th St. | Disconnection risk, start service, billing questions. | Check hours and lunch closure before visiting. |
| After-hours drop box | Use the drop box at the Newark Water Office site. | Physical payment drop-off after office hours. | For disconnection risk, use at least one business day before scheduled date. |
How to Pay to Avoid Disconnection in Newark, Ohio
The official FAQ gives very specific timing for accounts facing disconnection. It says to pay in person or in the drop box at the Newark Water Office, 34 S. 5th St., at least one business day before your scheduled disconnection date.
The FAQ also says to allow three business days for online payments not made on the City website and five to seven business days for mailed payments to be received by the office.
Read your notice carefully
Check the scheduled disconnection date, amount due, account number and any payment instructions printed on the notice.
Call the Water Office if unsure
Call 740-670-7940 and ask which payment method will be accepted for your account status.
Use in-person or drop-box payment early
If following the FAQ’s disconnection guidance, pay in person or drop box at least one business day before the scheduled date.
Save proof and follow up
Keep your receipt or confirmation. If payment was made near the deadline, call the office to verify the account status.
Start Service, Stop Service or Tenant Billing in Newark, Ohio
The FAQ says homeowners establishing service should come to the Newark Water Office at 34 S. 5th St. and bring picture ID. An activation fee and deposit may be required, so contact Customer Service first.
For renters, the FAQ says a Direct Billing Agreement Form must be filled out by the owner or managing agent, with the tenant listed, and the tenant must bring the completed form and picture ID to the Water Office.
Bring: picture ID. Ask whether activation fee or deposit is required.
Bring: completed Direct Billing Agreement Form from owner/agent and picture ID.
Contact: Water Office at least one business day before service should stop billing in your name.
FAQ says: the office does not shut off water service on Fridays or any business day before a holiday.
Newark Water Emergency, Main Break, Sewer Backup and Repairs
For a water main break during normal business hours, the FAQ says to contact Customer Service at 740-670-7940 between 8 a.m. and 4:30 p.m. on normal business days. Otherwise, call 740-349-6765.
The FAQ also says if you need water turned off and on for repairs, contact Customer Service at 740-670-7940, and that it is illegal to tamper with the curb box valve.
Call: 740-670-7940.
Call: 740-349-6765.
Call first: Customer Service during hours or 740-349-6765 after hours so the City can check whether the sewer main is clear.
FAQ says: property owner is responsible for water service from curb box valve to meter; City maintains the meter.
Official Newark Ohio Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong Newark state/city pages, fake payment links, New Jersey confusion, non-official payment directories and outdated instructions.
💧 Customer Service
Official City of Newark Water & Wastewater customer service page with contact, online payment and billing resources.
Open Customer Service💳 Pay Water Bill
Official Newark, Ohio online payment portal for water, sewer and stormwater bills.
Open Payment Portal🏦 ACI Pay Backup
Backup credit-card route listed by the City during portal connection issues. Use jurisdiction code 4571.
Open ACI Pay🌊 Water & Wastewater
Official Water & Wastewater Services page with emergency contacts, payment notice, rates and reports.
Open Water & Wastewater❓ Water FAQ
Official FAQ covering payment methods, disconnection timing, start/stop service, main breaks and sewer backup.
Open Water FAQ☎️ Water Office
Call for billing, service start/stop, payment, account and emergency routing questions.
Call 740-670-7940Newark Water Office Map and Directions
The Newark Water Office is listed at 34 S. Fifth St., Newark, OH 43055. Use this map before visiting for in-person payment, drop-box payment, start service, stop service or account help.
City of Newark Water Office
Use this map for the Water Office at 34 S. Fifth Street in Newark, Ohio.
Newark Ohio Water Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, visit, mail payment, report a main break, stop service, start service or handle disconnection timing.
| Need | Official detail | Best action |
|---|---|---|
| Water Office / Billing | 740-670-7940 | Call for billing, account, start/stop service and normal business-hour emergencies. |
| After-hours emergency | 740-349-6765 | Use after 4:30 p.m. and weekends for water emergency/main break issues. |
| Phone payment | 1-800-272-9829 | Use for credit card phone payment; fee applies according to FAQ. |
| Customer service hours | Monday–Friday, 8 a.m.–4 p.m.; closed 1 p.m.–2 p.m. | Visit or call outside lunch closure. |
| Water Office address | 34 S. Fifth St., P.O. Box 4100, Newark, OH 43055 | Use for in-person payment, drop box and service paperwork. |
| Mail payment | Newark Water, PO Box 2054, Mt. Vernon, OH 43050-7254 | Mail early; FAQ says allow 5–7 business days. |
| Email / Fax | wateradm@newarkohiowater.net Fax: 740-349-6794 |
Use for forms and non-urgent account paperwork. |
FAQs About Newark Ohio Water Department Bill Pay
How do I pay my Newark Ohio water bill online?
Use the official City of Newark payment portal at paymentgateway.newarkohio.net, or start from the City Water & Wastewater Customer Service page and click Pay Water Bill.
What is the Newark Ohio Water Office phone number?
The Water Office phone number is 740-670-7940.
What are Newark Water Office customer service hours?
The Water & Wastewater Services page lists customer service hours as Monday through Friday, 8 a.m. to 4 p.m., closed 1 p.m. to 2 p.m. daily.
Where is the Newark Water Office located?
The Water Office is located at 34 S. Fifth St., Newark, OH 43055. The mailing/customer service listing also shows P.O. Box 4100, Newark, OH 43055.
Can I pay my Newark water bill by phone?
Yes. The official FAQ lists phone credit card payment at 1-800-272-9829. A fee applies for this service.
Where do I mail my Newark water bill payment?
The FAQ lists the mail payment address as Newark Water, PO Box 2054, Mt. Vernon, OH 43050-7254. Mail early because the FAQ says to allow 5–7 business days.
What is Newark Ohio ACI Pay jurisdiction code for water bills?
The City payment notice says credit card payments can be made at ACI Pay using jurisdiction code 4571 during portal connection issues. Use the customer account number from your bill.
How do I avoid water disconnection in Newark, Ohio?
The official FAQ says to pay in person or in the drop box at the Newark Water Office, 34 S. 5th St., at least one business day before your scheduled disconnection date.
Who do I call for a Newark water main break?
During normal business hours, call Customer Service at 740-670-7940. Otherwise, call 740-349-6765.
Is this page the official City of Newark Water Department website?
No. This is an independent informational guide. Use the official City of Newark links in this article for payment, customer service and emergency water issues.
Best Way to Pay Newark Ohio Water Department Bill in 2026
The best route is to start with the official City of Newark Water & Wastewater Customer Service page and use the official Pay Water Bill portal for water, sewer and stormwater payments. For normal monthly bills, the City portal and ACH options are usually the most practical.
If your account is close to disconnection, follow the FAQ timing carefully: pay in person or use the drop box at least one business day before the scheduled disconnection date. For water main breaks, sewer backups or after-hours emergency issues, call the correct emergency number instead of using the payment portal.
Important Notice: This article is an independent informational guide and is not the City of Newark, Ohio, the Division of Water and Wastewater, ACI Pay, a payment processor or an official utility service. Payment links, phone numbers, hours, fees, disconnection rules and service policies can change. Always verify urgent or official matters directly with the City of Newark Water Office before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.