Newark OH Water Bill Help
Need to pay a Newark water, sewer or stormwater bill, avoid disconnection, set up ACH, start service after buying a home, put a tenant on direct billing, stop service, report a main break, handle a sewer backup, or understand the 2026 rates? This guide gives the official steps and phone numbers in one place.
Fast Answer: Choose Your Newark Water Task
Use the City of Newark Online Utilities Service for fee-free online payment, balance, history and usage.
Pay onlinePay in person or in the 34 S. 5th St. drop box at least one business day before scheduled disconnection.
Cutoff stepsHome buyers bring picture ID. Renters need the Direct Billing Agreement completed by owner/managing agent.
Start service helpCall 740-670-7940 during business hours. After 4:30 p.m. or weekends, call 740-349-6765.
After-hours emergencyNewark Ohio Water Bill Payment Options
Newark water bills can include water, sewer and stormwater. The safest payment route depends on whether the account is current, late, or near disconnection.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Official online portal | The City offers online payments for water, sewer and stormwater bills with checking/ACH, credit and debit cards, and says online payment is free of city processing fees. | Normal monthly payment, balance check, usage, transaction history, paperless statement, automatic payment setup. | Use the official paymentgateway.newarkohio.net portal whenever possible. |
| ACI Payments backup | If the City payment portal has connection issues, the City page lists ACI Payments as an alternate credit-card route using jurisdiction code 4571. | Credit card backup when the official portal is unavailable. | ACI has a fee. Use the customer account number located on your bill. |
| Pay by phone | Credit card by phone is listed at 1-800-272-9829; fee applies. | Phone card payment when instructed by the bill or Water Office. | For cutoff/disconnection timing, call Customer Service before relying on phone payment. |
| ACH / automatic transfer | Automatic Payment Transfer drafts the full water/sewer balance from a checking account on the due date, with no extra charge. | Customers who want automatic monthly payment and fewer late-payment risks. | Attach a voided/cancelled check. Do not make an extra payment after turning in the form unless the Water Office instructs you. |
| FAQ mail address: Newark Water, PO Box 2054, Mt. Vernon, OH 43050-7254. | Non-urgent check or money order payment. | Allow 5–7 business days for mailed payments to be received. | |
| In person / drop box | Newark Water Office is at 34 S. 5th St., Newark, Ohio. An after-hours drop box is available at this site. | Cutoff-risk accounts, starting service, deposits, direct billing forms, repair turn-off requests. | For disconnection avoidance, pay in person or in the drop box at least one business day before scheduled disconnection. |
Online Portal: What It Lets You Do
Pay and check balance
The portal lets registered customers log in, pay bills, check balances and view transaction history.
Usage information
The City’s online utility service says customers can examine usage information, which helps with high-bill questions.
Paperless and automatic payment
The customer service page notes paperless statements and automatic payments from checking or credit card.
Newark Water Office Phone, Email, Address and Hours
Customer Service
740-670-7940
Billing, payments, start/stop service, repairs turn-off/on, main breaks during business hours, sewer backup during business hours.
After-hours emergency
740-349-6765
Use Monday–Friday after 4:30 p.m., weekends, and urgent water/sewer issues outside business hours.
Water Office
34 S. Fifth St.
P.O. Box 4100
Newark, OH 43055
Email / fax
Email: wateradm@newarkohiowater.net
Fax: 740-349-6794
Automatic Payment Transfer: Good for Avoiding Late Payments
How it works: Complete the Automatic Payment Transfer authorization and return it with your next water/sewer payment. You continue to receive a monthly statement, and the full balance is deducted from the checking account on the due date.
Use checking only
The ACH form asks for checking account information and requires a voided or cancelled check for the account to be debited.
Return with payment
Detach and return the form with your next water/sewer bill payment, as the form instructs.
Watch your next statement
Continue checking your monthly statement so you know the amount that will be drafted.
Do not double-pay
The official form warns not to make a payment after turning in the form unless the Water Office tells you otherwise.
Start Water Service: Home Buyer, Renter or Landlord
| Situation | Official step | Bring / prepare |
|---|---|---|
| Purchased a home | Go to the Newark Water Office at 34 S. 5th St. to establish service in your name. | Picture ID. Activation fee and deposit may be required. Call 740-670-7940 first to check deposit. |
| Renter wants bill in their name | Bring a Direct Billing Agreement Form filled out by the owner/managing agent, with the tenant name listed. | Completed form, picture ID, activation fee/deposit if required. |
| Landlord wants tenant billed directly | Owner must fill out Direct Billing Agreement in full and include tenant name. | Email to wateradm@newarkohiowater.net, fax to 740-349-6794, or send tenant with the completed form. |
| Landlord late-notice concern | Form states the City will attempt to notify property owner by mail with a copy of late notices sent to the owner address. | Owner should keep mailing address current and understand the owner remains connected to service notices. |
Stop Service or Final Billing
Contact at least 1 business day ahead
Call 740-670-7940 or email wateradm@newarkohiowater.net at least one business day before you need service to stop billing in your name.
No Friday / pre-holiday shutoff
The FAQ says the City does not shut off water service on Fridays or any business day before a holiday.
Forwarding details
When moving, keep final bill address, closing date, and buyer/tenant timing ready so the account is not left in your name.
Cutoff Notice: How to Avoid Disconnection and Extra Charges
Official cutoff guidance: Pay in person or in the drop box at the Newark Water Office, 34 S. 5th St., at least one business day before the scheduled disconnection date. The FAQ says to allow 3 business days for online payments not made on the City website and 5–7 business days for mailed payments.
Best for urgent account
Use in-person or 34 S. 5th St. drop box payment before the cutoff deadline.
Call before guessing
Call Customer Service at 740-670-7940 if a shutoff date is printed on your notice.
Keep proof
Save payment amount, date, account number, receipt, and the method used.
Repairs, Turn-Off/Turn-On and Private Service Line Rules
| Issue | Official answer | What the customer should do |
|---|---|---|
| Need water turned off/on for repairs | Contact Customer Service at 740-670-7940. | Do not tamper with the curb box valve. The FAQ says tampering is illegal. |
| Underground leak on private property | The City says the water service line is on private property; owner is responsible from curb box valve to meter. | Call a plumber/contractor quickly, then keep repair proof for bill questions. |
| Meter maintenance | The City maintains the meter. | Call Customer Service if you suspect meter damage or a meter problem. |
| Frozen pipe risk | Keep exposed pipe areas warm, wrap lines in unheated areas, and let water run in a small pencil-size stream during extreme cold. | Use this only during serious freeze risk; compare cost with burst-pipe repair risk. |
Newark 2026 Water, Sewer and Stormwater Rates
The City states the 2026 water, sewer and stormwater rates are effective January 1, 2026. Newark bills on a monthly billing cycle. One “cons” or CCF equals 100 cubic feet, about 748 gallons.
| Rate item | Posted 2026 detail | User meaning |
|---|---|---|
| Water rate | First 350 cons: $4.75 per 100 ft³. Balance: $2.04 per 100 ft³. Wholesale: $3.01 per 100 ft³. | Water is charged by 100 cubic feet units. |
| Residential sewer | Class I Residential: $9.33 admin per account, $2.36 commodity per CCF, debt component shown on official rate table. | Sewer is not the same as water; check sewer line items separately. |
| Commercial / governmental / institutional sewer | Several non-residential classes list $9.33 admin, $2.36 commodity and higher debt service components. | Business and institutional bills may differ from residential bills. |
| Stormwater | 1 ERU: $8.05. The City defines 1 ERU as 2,600 ft² and notes 1 ERU/home. | Stormwater is charged even when water use is low because it funds citywide stormwater infrastructure. |
| Minimum monthly bill | Water $14.25 + Sewer $17.52 + Stormwater $8.05 = Total $39.82, based on 300 ft³ or less. | You can receive a minimum bill even with little or no water use if service is on/available. |
| Short billing periods | 1–15 days may receive no consumption “No bill” or a minimum/based-on-consumption bill depending on usage. | Move-in / move-out bills may not look like a normal full-month bill. |
High Water Bill: AMR, Leaks and Meter Checks
AMR reads daily
Newark’s Automated Meter Reading system can receive readings daily and helps the Water Office generate more accurate bills and notify customers about unusual consumption.
Leak detection benefit
The AMR FAQ says leaks can be detected so customers can be notified and repair proactively.
Privacy detail
The AMR device transmits meter readings, meter identification and diagnostic information. Personal customer information is not transmitted.
| Bill symptom | Possible cause | Best next step |
|---|---|---|
| Sudden usage jump | Toilet leak, service-line leak, outdoor hose, irrigation, water heater, softener, meter catch-up, or actual use. | Check fixtures and call Customer Service with usage questions and repair proof. |
| Bill increased after meter upgrade | AMR FAQ says bills may increase if an old meter was underreporting usage and a new meter is installed. | Compare usage history and ask for meter-read explanation. |
| No water used but still billed | If water service is on at the curb and available to the property, a minimum charge applies. | Ask Customer Service whether service should be stopped or left active. |
| Underground leak on customer side | Owner is responsible from curb box valve to meter. | Repair quickly; keep invoice, repair date and photos for any billing conversation. |
Sewer Backup and Stormwater Charges
Sewer backing up in the house
Immediately call Customer Service at 740-670-7940 during normal business hours. Otherwise call 740-349-6765. The City checks whether the sewer main is plugged.
If the city main is clear
The FAQ says you then need to contact a plumber for your sewer lateral. It also recommends a sewer backup rider on homeowner/renter insurance.
Why stormwater appears on the bill: The City says all residences and businesses pay into the stormwater fund for citywide maintenance, repair and improvements. It funds work such as street sweeping, catch basin repair, pipe/ditch cleaning, flood control, stream maintenance and new stormwater projects.
Water Service Line Replacement Notices
Who may receive notice?
The City has sent notices to customers with galvanized pipe or where records do not indicate pipe material type.
Free replacement route
If you received a notice and know the line is galvanized, the City says you can sign up for a free service line replacement.
Unknown material
If you received a notice and do not know your service-line material, contact the Water Office to determine eligibility.
Water Source, Treatment Plant and 2025 Water Quality Report
Water plant
The Water Treatment Plant is located at 164 Waterworks Road and serves nearly 48,000 Newark residents for municipal and industrial purposes.
Source water
Raw water is withdrawn from the North Fork of the Licking River, screened, treated, clarified, filtered, disinfected and fluoridated before distribution.
Plant capacity
The plant is a conventional lime softening plant designed to treat 15 MGD, with design average flow of 11.5 MGD.
Backflow Prevention and Business / Commercial Water Users
Cross-connection control
The City maintains a backflow prevention and cross-connection control program for individual commercial and industrial water connections.
Submit reports
Use the official backflow report and approved certified plumber resources from the City’s Customer Service / Backflow pages.
Ask before installing
Commercial, industrial and irrigation-related changes should be checked with the Water Office before work begins.
Emergency Water/Sewer Issue vs Normal Billing
| Situation | Use this contact | What to say |
|---|---|---|
| Bill, payment, ACH, tenant direct billing, start/stop service, deposit, repair turn-off | 740-670-7940 | Give account number, service address, name, phone, payment proof and exact request. |
| Water main break during normal business hours | 740-670-7940 | Give exact address, nearest intersection, visible water and callback number. |
| Water main break after 4:30 p.m. or weekends | 740-349-6765 | Use the Water Plant after-hours emergency number. |
| Sewer backup in home | 740-670-7940 business hours; otherwise 740-349-6765 | Say whether sewage is actively backing up, location in house, and whether neighbors are affected. |
| SeeClickFix / non-emergency city reporting | City SeeClickFix page | Use for non-emergency public issues such as potholes, traffic lights, leaves or property concerns. |
| Immediate danger | 911 | Use for life safety, electrical danger, injury, gas smell or severe flooding danger. |
Newark Water Office Map and Visit Planning
Use this map for the Newark Water Office at 34 S. Fifth St. This is the key in-person route for deposits, direct billing forms, cutoff-risk payments, account setup and the after-hours drop box.
Water Office
34 S. Fifth St., P.O. Box 4100, Newark, OH 43055.
Bring this
Bill, account number, photo ID, payment receipt, Direct Billing Agreement if renting, deposit/activation fee if required.
Cutoff payment timing
Use in-person or drop-box payment at least one business day before scheduled disconnection.
Official Newark Ohio Water Links
Newark Ohio Water Department FAQs
Where do I pay my Newark Ohio water bill online?
Use the official City of Newark Online Utilities Service at paymentgateway.newarkohio.net. It allows payment, balance checks, transaction history and usage information.
What is the Newark Water Office phone number?
Call Customer Service at 740-670-7940 for billing, payment, start/stop service, ACH, direct billing, main breaks during business hours and repair turn-off/on requests.
What is the after-hours water emergency number?
Call 740-349-6765 after 4:30 p.m. Monday through Friday and on weekends for urgent water/wastewater issues.
Where is the Newark Water Office?
The Newark Water Office is located at 34 S. Fifth St., Newark, Ohio. The City also lists P.O. Box 4100, Newark, OH 43055 for the Division of Water and Wastewater.
How do I avoid disconnection?
Pay in person or in the drop box at the Newark Water Office, 34 S. 5th St., at least one business day before the scheduled disconnection date. Allow 3 business days for online payments not made on the City website and 5–7 business days for mailed payments.
How do I start service after buying a home?
Go to the Newark Water Office at 34 S. 5th St. with picture ID. Activation fee and deposit may be required. Call 740-670-7940 or email wateradm@newarkohiowater.net first to check deposit requirements.
How does a renter get water bills in their name?
A renter needs a Direct Billing Agreement Form completed by the owner or managing agent, with the tenant name listed. Bring the completed form and picture ID to the Newark Water Office. Activation fee and deposit may be required.
How do I stop service?
Contact the Newark Water Office at 740-670-7940 or wateradm@newarkohiowater.net at least one business day before you need service to stop billing in your name. The City does not shut off water on Fridays or business days before holidays.
Who is responsible for an underground water service line leak?
The property owner is responsible for the water service from the curb box valve to the meter. The City maintains the meter.
Why do I have a stormwater charge?
All residences and businesses pay into the stormwater fund because it supports citywide stormwater maintenance and improvements, including street sweeping, catch basin repair, pipe and ditch cleaning, flood control, stream maintenance and stormwater projects.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.